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4.5 out of 5

"It was so close to the sea and its related water activities, lots of cafes, trendy shops and only a drop kick away from MARVEL stadium. The best locat ... " More

By a verified traveller on Fri 25 Dec 2020

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Hotel Description

Quest Docklands puts you in the heart of Melbourne, within just a 10-minute stroll of popular attractions like Yarra Riverfront and Marvel Stadium. Highlights at this aparthotel include in-room washers/dryers and free WiFi.

You can enjoy a flat-screen TV with cable channels, and each apartment features a coffee/tea maker, free newspapers, and free bottled water. A microwave and room service make in-room dining convenient. An iron/ironing board, a desk, and free toiletries are also available. Limited housekeeping is available.

The aparthotel's own bar/lounge is a nice place to enjoy a drink. Other amenities include free WiFi in public areas, a fitness center, and laundry facilities. There's also the convenience of self parking.

Within a 15-minute walk of this 4-star Melbourne Central Business District aparthotel, attractions include Melbourne Convention and Exhibition Centre and SEA LIFE Melbourne.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$117* Per night/room 7 Feb. - 8 Feb.

Two Bedroom Executive Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One Bedroom Executive Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quest Docklands ratings based on 601 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Docklands

Everyone (265) Couples (250) Family (80)
4 out of 5

Posted by on 29 Dec. 2020

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4 out of 5
It was so close to the sea and its related water activities, lots of cafes, trendy shops and only a drop kick away from MARVEL stadium. The best location in Melbourne! Due to a small issue with the electric door key not being able to open my room properly and the fact it was going to take a few minutes to fix, the manager quickly decided to move me to another room. To my utter amazement and complete surprise he UPGRADED me to a huge room. I was so delighted and thankful! It had a huge living room, a big and modern kitchen area with superb amenities, a lovely shower area as well as a very nice bedroom with a super view! Even without my upgrade this property is total value for money especially as it is situated in the best part of Melbourne and Docklands. Thank you to all the friendly staff.

Posted by , from PORTARLINGTON on 25 Dec. 2020

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4 out of 5

Posted by on 20 Dec. 2020

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Comment from Hotel Management

22 Dec. 2020 by Quest Docklands Team

Dear Traveler, Thank you for taking the time to rate your experience at Quest Docklands. We hope to welcome you back again in the near future. Kind regards, Quest Docklands Team

2 out of 5
We paid extra for a king size bed and they put as in a queen bed room. took 40mins to sort out the correct room with no real apology. water pressure was non existant in the shower and the hot water didn’t even come on after 5min in the morning.

Posted by , from Melbourne on 19 Dec. 2020

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4 out of 5
The location was fantastic as we were attending an event at Marvel stadium.

Posted by on 14 Mar. 2020

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Comment from Hotel Management

19 May 2020 by Quest Docklands Team

Dear Traveler, Thank you so much for taking the time to review your stay at Quest Docklands. We are so happy that you enjoyed your stay with us. We are so pleased that you found the location convenient, as we have special access to Marvel stadium available for all our guests. We look forward to welcoming you back. Many thanks, Quest Docklands Team

5 out of 5
We enjoyed the location and the cool amenities. Close to eatery's and the doocks

Posted by , from Shepparton on 23 Feb. 2020

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Comment from Hotel Management

19 May 2020 by Quest Docklands Team

Dear Gary, Thank you so much for taking the time to review your stay at Quest Docklands. We are so happy that you enjoyed your stay with us. We are so pleased that you found the location convenient, as we are only a short walk to the Docklands Waterfront and a stone’s throw away from the eateries in the city. We look forward to welcoming you back in the near future. Warm regards, Quest Docklands Team

5 out of 5
Location, , price, access, staff and friendliness were better than excellent. Unfortunately the hot water pressure on level 4 was not strong enough to pop the valve to enable the shower to work. Only enough for the bath tap. Very disappointing.

Posted by , from Rural NSW on 10 Feb. 2020

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Comment from Hotel Management

30 Sep. 2020 by Hotel Management

Dear WendyRose, Thank you so much for taking the time to review your stay with Quest Docklands with a 5 star rating. We are very pleased to read that our location, accessibility and staff were beyond your expectations! We are very to hear about your hot water and have taken good note to ensure this has been resolved. We hope to welcome you back to our property to ensure all aspects of your next stay with us, truly do exceed your expectations. Kindest regards, Quest Docklands Team

4 out of 5

Posted by on 24 Jan. 2020

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Comment from Hotel Management

30 Sep. 2020 by Quest Docklands Team

Dear Traveler, Thank you for taking the time to rate your stay at Quest Docklands. We appreciate your valuable feedback and look forward to welcoming you back. Kind Regards, Quest Docklands Team

5 out of 5
Loved how quiet it was, and it was perfect for our stay

Posted by on 23 Jan. 2020

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Comment from Hotel Management

30 Sep. 2020 by Hotel Management

Dear Traveler, Thank you so much for taking your time to review your stay with Quest Docklands with a 5 star rating. We are pleased to read that you enjoyed your stay and the quietness of Docklands was perfect during your stay with us. We look forward to welcoming you back. Kind regards, Quest Docklands Team

5 out of 5
The property was easy to access, clean, quiet, staff were very pleasant, have stayed at this property on several occasions and will stay there in the future

Posted by on 5 Jan. 2020

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Comment from Hotel Management

30 Sep. 2020 by Hotel Management

Dear Traveler, Thank you so much for taking the time to review your stay with Quest Docklands with a 5 star rating. We are pleased that you found our property easily accessible and appreciate your return stays with us. We are humbled by your compliments regarding the cleanliness of our property along with our staff. We look forward to more return visits with us in the near future. Kind regards, Quest Docklands Team

Property Features

Quest Docklands offers its guests a fitness center, tour/ticket assistance, and laundry facilities. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. The business-friendly Quest Docklands also features dry cleaning/laundry services, room service (during limited hours), and a safe deposit box at the front desk. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property. This 4-star Melbourne aparthotel is smoke free.

  • 133 guestrooms or units
  • Bar or lounge
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Washer/dryer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Tullamarine Airport (MEL) (23.2 km / 14.4 mi)
  • Train station: Southern Cross Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Docklands offers 133 air-conditioned accommodations with washers/dryers and complimentary newspapers. Microwaves and coffee/tea makers are provided. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided on weekdays only.

  • Washer and dryer
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Microwave
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Housekeeping (weekdays only)
  • Newspapers (free)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Surcharges apply for use of the sofa bed in the guestrooms.

This hotel will place an authorization for AUD 50 for any bookings where payment for the stay will be made on site instead of at the time of booking or require an AUD 500 cash bond.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and onsite parking. This property accepts credit cards. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • Cash or credit card deposit required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 500.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25.00 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Docklands Apartment
  • Quest Docklands
  • Quest Docklands Melbourne
  • Quest Docklands Aparthotel
  • Quest Docklands Serviced Apts
  • Quest Docklands Docklands
  • Quest Docklands Aparthotel
  • Quest Docklands Aparthotel Docklands

You should know

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.