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4.5 out of 5

"Staff were great allowing me early check in before the football and a late check out. Much appreciated. " More

By a verified traveller on Tue 21 Mar 2023

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Hotel Description

Quest Docklands puts you in the center of Melbourne, 0.3 km (0.2 mi) from Collins Street and 1.1 km (0.7 mi) from Melbourne Convention and Exhibition Centre. Highlights at this aparthotel include in-room washers/dryers and free WiFi.

Each apartment is soundproofed and features a flat-screen TV with cable channels, along with a coffee/tea maker, free newspapers, and free bottled water. In-room dining is easy with amenities like a microwave, a stovetop, and room service. An iron/ironing board, a desk, and free toiletries are also available. Limited housekeeping is available.

The aparthotel's own lounge bar is a nice place to enjoy a drink. Other amenities include free WiFi in public areas, a gym, and laundry facilities. There's also the convenience of limited parking.

With a stay at this 4-star Docklands aparthotel, you'll be 1.3 km (0.8 mi) from Crown Casino and 1.8 km (1.1 mi) from Melbourne Central.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$149* Per night/room 17 Apr. - 18 Apr.

Two Bedroom Executive Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

One Bedroom Executive Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Quest Docklands ratings based on 650 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Docklands

Everyone (275) Couples (262) Family (94)
4 out of 5

Posted by on 26 Mar. 2023

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4 out of 5
Staff were great allowing me early check in before the football and a late check out. Much appreciated.

Posted by on 21 Mar. 2023

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5 out of 5
Checking in easy communication excellent friendliness of staff exceptional

Posted by on 4 Mar. 2023

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5 out of 5
Very clean hotel and rooms. Perfect spot when attending a large concert at Marvel Stadium. Limited availability of food when just wanting to grab something to have in the room. But this isn't the hotel's fault. Have stayed previously and will certainly stay again. Keep up the great work team.

Posted by on 26 Feb. 2023

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Comment from Hotel Management

4 Mar. 2023 by Team Quest Docklands

Dear Liz,Thank you so much for taking the time to review your stay at Quest Docklands.We are so happy that you enjoyed your stay with us.We are so pleased that you found the location convenient, as we have special access to Marvel stadium available for all our guests.We are so thrilled that you received great customer service and that you were very happy with your room.We really appreciate your feedback and look forward to welcoming you back.Kind Regards,Quest Docklands Team

5 out of 5
Rooms were neat and tidy. Excellent service at the front desk tkk

Posted by , from Narre Warren South on 11 Feb. 2023

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Comment from Hotel Management

25 Feb. 2023 by Team Quest Docklands

Dear Glenn,Thank you so much for taking the time to review your stay at Quest Docklands.We are so happy that you enjoyed your stay with us.We are so pleased that you found the location convenient, as we are a short walk to the waterfront and a stone’s throw away from the city with restaurants on both sides.We are so thrilled that you found the staff exceptional, helpful and friendly.Thank you so much for your feedback and we look forward to welcoming you back.Kind regards,Quest Docklands Team

5 out of 5
It’s vicinity to marvel stadium

Posted by on 10 Feb. 2023

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Comment from Hotel Management

25 Feb. 2023 by Team Quest Docklands

Dear Kim,Thank you so much for taking the time to review your stay at Quest Docklands.We are so happy that you enjoyed your stay with us.We are so pleased that you found the location convenient, as we are a short walk to the waterfront and a stone’s throw away from the city with restaurants on both sides.We are so thrilled that you found the staff exceptional, helpful and friendly.Thank you so much for your feedback and we look forward to welcoming you back.Kind regards,Quest Docklands Team

4 out of 5
Staff were very friendly. Unless there is something on at Marvel Stadium the area is a bit of a ghost town

Posted by on 3 Feb. 2023

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Comment from Hotel Management

9 Feb. 2023 by Team Quest Docklands

Dear Colleen,Thank you so much for taking the time to review your stay at Quest Docklands.We are so happy that you enjoyed your stay with us.We are so pleased that you found the location convenient, as we are a short walk to the waterfront and a stone’s throw away from the city with restaurants on both sides.We are so thrilled that you found the staff exceptional, helpful and friendly.Thank you so much for your feedback and we look forward to welcoming you back.Kind regards,Quest Docklands Team

2 out of 5
For a quest hotel, we expected a lot better. Many of the furnishings in our room were broken. The bed was horrible, we were considering paying extra to upgrade to a “better” room; but upon seeing it, it had the same flimsy mattress. The parking is $40 a night, and not once were we able to park in our allocated spots (which was changed twice and we still couldn’t!). There is an abandoned car that seems to have been there for several months (judging by the drawings and dates in the dust of it) taking up a space. Hotel staff were very nice and helpful, however the hotel itself is not worth the price. If you can get a room for under $100 a night, don’t care too much for comfort or quality and you just want a cheap place close to the city, this is the hotel for you.

Posted by on 31 Jan. 2023

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Comment from Hotel Management

2 Feb. 2023 by Team Quest Docklands

Dear Ashlee,Thank you so much for taking the time to do reviews for your stay with us.We are glad that you enjoyed the location and also found our property affordable.We appreciate your review and assure you that we will work on this so that we can make your stay more memorable in the future.We look forward to welcoming you back.Happy Travels,Quest Docklands Team

5 out of 5

Posted by on 31 Jan. 2023

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5 out of 5

Posted by on 29 Jan. 2023

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Property Features

Quest Docklands offers its guests a fitness center, tour/ticket assistance, and laundry facilities. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Quest Docklands also features dry cleaning/laundry services, room service (during limited hours), and a front-desk safe. You'll have access to the health club at a partner property. This 4-star Melbourne aparthotel is smoke free.

  • 133 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Washer/dryer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Train station: Southern Cross Station (1.1 km / 0.7 mi)

Room Amenities

Quest Docklands offers 133 air-conditioned accommodations with washers/dryers and complimentary newspapers. Microwaves and coffee/tea makers are provided. This Melbourne aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided on weekdays only.

  • Washer and dryer
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Cribs (free)
  • Housekeeping (weekdays only)
  • Newspapers (free)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Surcharges apply for use of the sofa bed in the guestrooms.

This hotel will place an authorization for AUD 50 for any bookings where payment for the stay will be made on site instead of at the time of booking or require an AUD 500 cash bond.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and onsite parking. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • Children stay free
  • Cash or credit card deposit required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 2
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: AUD 500.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Docklands Apartment
  • Quest Docklands
  • Quest Docklands Melbourne
  • Quest Docklands Aparthotel
  • Quest Docklands Serviced Apts
  • Quest Docklands Docklands
  • Quest Docklands Aparthotel
  • Quest Docklands Aparthotel Docklands

You should know

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.