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4.6 out of 5

"Lovely staff, very helpful!! Great location and super clean! " More

By a verified traveller on Thu 19 Mar 2020

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Hotel Description

Mantra on Russell places you in the center of Melbourne, within a short 5-minute stroll of popular places like Her Majesty's Theatre and Comedy Theatre. Highlights at this aparthotel include a restaurant, an indoor swimming pool, and a bar/lounge.

You can enjoy an LCD TV with cable channels, and each apartment features a sitting area, WiFi, and a coffee/tea maker. A minibar provides refreshments, and in-room dining is easy with amenities like a refrigerator, a microwave, and round-the-clock room service. Nice touches to enhance your stay include free toiletries and premium bedding. Free newspapers, a safe, and a hair dryer are also available.

Home Kitchen & Bar is open for breakfast, brunch, lunch, and dinner. Enjoy the fitness center, spa tub, and sauna. A 24-hour business center and limo/town car service are among the business amenities offered. Added amenities include free WiFi in public areas and laundry facilities. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 4.5-star Chinatown aparthotel include Bourke Street Mall and Melbourne Central.

Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$145* Per night/room 13 Dec. - 14 Dec.

Two Bedroom Dual Key

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Bedroom Premium Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 1 Bedroom (Weekly Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mantra on Russell ratings based on 997 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mantra on Russell

Everyone (516) Couples (312) Business (1) Family (166)
5 out of 5

Posted by on 28 Nov. 2020

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Comment from Hotel Management

29 Nov. 2020 by Luna

Dear Valued Guest, Thank you for your 5 star review! We are glad you had a great time with us and we cannot wait to welcome you back again for an even better stay. Warmest Regards

3 out of 5

Posted by on 22 Mar. 2020

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Comment from Hotel Management

28 Apr. 2020 by Luna Nguyen

Dear Guest, We very much appreciate your comments regarding your stay at the Mantra on Russell. We are glad to know you had a good time with us. If there is anything we can do to make your next stay even better, please let us know! Sincerely,

5 out of 5
Lovely staff, very helpful!! Great location and super clean!

Posted by , from Cairns, Aus on 19 Mar. 2020

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Comment from Hotel Management

28 Apr. 2020 by Luna Nguyen

Dear Marina, We very much appreciate your comments regarding your stay at the Mantra on Russell. We are glad to know you had a great time with us. If there is anything we can do to make your next stay even better, please let us know!

4 out of 5
The hotel is in a superb location in the CBD and close to the theatre. It was very clean with some good facilities. However, although the staff were very friendly, the checking in process was incredibly slow. We booked a twin room, which was ready on check-in and so they moved us to a Queen room that was to be made into singles promptly but never happened. The bathroom was clean but there was grout missing in places and was beginning to look a little rundown. Overall enjoyed the stay and location.

Posted by , from Tasmania on 8 Mar. 2020

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Comment from Hotel Management

29 Apr. 2020 by Luna Nguyen

Dear Lise, Thank you for your comments regarding your stay at the Mantra on Russell. I am disappointed to learn about the issues with your checkin and bedding requests as this is not our usual standard as all. Please accept my sincere apologies for this. Rest assured these issues have been addressed with relevant team members for improvement. On a positive, I am glad you found our location convenient and our room clean. The team and I look forward to welcoming you back for a better experience in the near future. Sincerely,

5 out of 5
Lovely check in and wonderful rooms. Very comfortable beds!!

Posted by on 3 Mar. 2020

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Comment from Hotel Management

28 Apr. 2020 by Luna Nguyen

Dear Guest, We very much appreciate your comments regarding your stay at the Mantra on Russell. We are glad to know you had a great time with us. If there is anything we can do to make your next stay even better, please let us know! Sincerely,

5 out of 5

Posted by on 1 Mar. 2020

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Comment from Hotel Management

28 Apr. 2020 by Luna Nguyen

Dear Guest, We very much appreciate your comments regarding your stay at the Mantra on Russell. We are glad to know you had a great time with us. If there is anything we can do to make your next stay even better, please let us know! Sincerely,

4 out of 5
Room was larger than expected Meal at restaurant was lovely Majority of staff were fantastic

Posted by , from Kurunjang on 29 Feb. 2020

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Comment from Hotel Management

29 Apr. 2020 by Luna Nguyen

Dear Julie, We very much appreciate your comments regarding your stay at the Mantra on Russell. We are glad to know you had a great time with us. If there is anything we can do to make your next stay even better, please let us know! Sincerely,

4 out of 5
Ordered a newspaper for each morning, but only one arrived. The lobby bar doesn't serve Carlton Draught beer - the real beer for Aussies

Posted by on 23 Feb. 2020

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Comment from Hotel Management

11 Aug. 2020 by Luna

Dear valued Guest, Thank you for taking your time to review your experience with us. We are glad you enjoyed your stay with us overall. We appreciate your feedback regarding the newspapers and beer choices in our restaurant.Rest assured this have been passed on to relevant Heads of Department for reviewing. We look forward to welcoming you back!

5 out of 5
Great location and facilities. A little dated but big and comfortable. Needed to request extra pillows and kitchen could have more basics. Staff were lovely at every interaction.

Posted by on 23 Feb. 2020

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Comment from Hotel Management

11 Aug. 2020 by Luna

Dear valued Guest, Thank you for taking your time to review your experience with us. We are glad you had a great time with us. We look forward to welcoming you back!

5 out of 5
We were upgraded to a bigger apartment and it was luxurious

Posted by , from Melbourne, Australia on 21 Feb. 2020

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Comment from Hotel Management

11 Aug. 2020 by Luna

Dear valued Guest, Thank you for taking your time to review your experience at Mantra on Russell. We are glad you had a great time with us. If there is anything we can do to make your next stay even better, just let us know!

Property Features

As a guest of Mantra on Russell, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this aparthotel measures 2153 square feet (200 square meters). A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Mantra on Russell. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 220 guestrooms or units
  • 13 levels
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Built in 2000
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (23.9 km / 14.8 mi)
  • Train station: Flinders Street Station (1 km / 0.6 mi)
  • Metro station: Melbourne Central Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Mantra on Russell offers 220 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning

Food & Drink

Home Kitchen & Bar - This bar serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

A surcharge applies for use of the sofa bed in the Two Bedroom Premium Apartment category.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 25.00 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 25 per day (rates may vary)
  • Airport shuttle fee: AUD 75.00 per vehicle (one-way)
  • Self parking fee: AUD 35.00 per day (in/out privileges)
  • Late check-out fee: AUD 20 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1.25 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Russell
  • Mantra Russell Aparthotel
  • Mantra Russell Aparthotel Melbourne
  • Mantra Russell Melbourne
  • Mantra On Russell Hotel Melbourne
  • Mantra On Russell Melbourne
  • Mantra On Russell Hotel Melbourne
  • Mantra on Russell Melbourne
  • Mantra on Russell Aparthotel
  • Mantra on Russell Aparthotel Melbourne
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.