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4.6 out of 5

"Everything about the hotel was good. Couldn’t fault anything. It was clean convenient and friendly. " More

By a verified traveller on Tue 31 May 2022

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Hotel Description

Mantra on Russell puts you in the heart of Melbourne, within just a 10-minute stroll of popular attractions like Collins Street and Melbourne Central. Highlights at this aparthotel include a restaurant, an indoor swimming pool, and in-room kitchenettes.

Each apartment is soundproofed and features an LCD TV with cable channels, along with WiFi, a coffee/tea maker, and free newspapers. A kitchenette comes with a refrigerator and a microwave, a minibar provides refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include free toiletries and premium bedding. A safe, a hair dryer, and an iron/ironing board are also available.

Home Kitchen & Bar is open for breakfast, brunch, lunch, and dinner. At the aparthotel's own lounge bar, you can stop for a drink. Enjoy the gym, spa tub, and sauna. A 24-hour business center and limo/town car service are among the business amenities offered. Added amenities include free WiFi in public areas and laundry facilities. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Regent Theatre and Princess Theatre.

Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$236* Per night/room 10 Jul. - 11 Jul.

Two Bedroom Dual Key

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Two Bedroom Premium Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Studio Apartment - Weekly Housekeeping

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Bedroom Dual Key Apartment - Weekly Housekeeping

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

1 Bedroom Premium Apartment - Weekly Housekeeping

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mantra on Russell ratings based on 1,020 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mantra on Russell

Everyone (523) Couples (314) Business (1) Family (171)
5 out of 5
Everything about the hotel was good. Couldn’t fault anything. It was clean convenient and friendly.

Posted by on 31 May 2022

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Comment from Hotel Management

2 Jun. 2022 by reception

Hi Lorraine, Thank you so much for your recent review, We are so pleased you enjoyed your time with us and we hope to see you again soon! Kind regards, Patrick Hibbert Assistant Manager

2 out of 5
Staff were friendly - Disappointing that bed configuration was not as requested. Tried to contact reception and after 10 mins and no answer waited at Length for a lift. Had to room move, then problems with hot water, again could not get answer at reception. Another wait for lift (spent too much time in the hallways waiting for lifts) - phones at reception weren’t working.

Posted by on 23 May 2022

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4 out of 5
We where ment to receive a complimentary bottle of wine but after two phone calls we gave up. It never arrived

Posted by on 1 May 2022

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Comment from Hotel Management

18 May 2022 by reception

Hi Tiffany, Thank you so much for taking the time to provide feedback regarding your recent stay. I am sorry that you did not receive your complimentary bottle of wine and hope we can make amends on this should you choose to stay with us again. Kind regards, Patrick Hibbert Assistant Manager

4 out of 5
I enjoyed my stay here. However, confused why I had to pay for my parking at reception and then again at the gate as I was leaving.

Posted by on 18 Apr. 2022

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Comment from Hotel Management

24 Apr. 2022 by reception

Hi Cassandra, Thank you for your recent review, We are sorry to read about the double charge at the car parking gate, the parking for hotel guests should only be a one time charge at reception for $35.00 per night. We understand the team is currently in communication with you to resolve this issue. Kind regards, The Team at Mantra On Russell

5 out of 5
Spacious & nice & clean - beds were Great

Posted by on 8 Apr. 2022

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Comment from Hotel Management

26 Apr. 2022 by reception

Hi Rachael, Thank you for your recent review, We are so glad you enjoyed your stay with us and we hope to see you again soon! Kind regards, Patrick Hibbert Assistant Manager

5 out of 5
Great location, excellent staff and clean room. Breakfast was basic but no problem as plenty of options close by if you wanted something more substantial. Would definitely stay again.

Posted by on 27 Mar. 2022

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Comment from Hotel Management

6 Apr. 2022 by RECEPTION

Hi Elizabeth, Thank you so much for your recent review, We are glad you enjoyed our central CBD location and found our rooms suited to your stay! We hope to see you again soon. Kind regards, Patrick Hibbert Assistant Manager

4 out of 5

Posted by on 10 Mar. 2022

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5 out of 5
I like the quietness and the blockout curtains in the bedrooms

Posted by on 6 Feb. 2022

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Comment from Hotel Management

8 Feb. 2022 by reception

Hi Julie, Thanks for your review, we appreciate the feedback! Kind regards, Patrick.H Assistant Manager

5 out of 5
Fabulous location easy parking staff lovely

Posted by on 30 Jan. 2022

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Comment from Hotel Management

4 Feb. 2022 by Reception

Good morning Lisa-Maree, Thanks so much for your wonderful review! We hope to see you again soon! Kind regards, Mantra On Russell team

2 out of 5
Booked with full buffet breakfast, received a call 1 day prior that there is no chef and won’t have buffet which is what i really wanted. Had I known I would of booked elsewhere.

Posted by on 28 Jan. 2022

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Comment from Hotel Management

4 Feb. 2022 by Reception

Hi Giovanni, Thank you for taking the time to provide feedback regarding your recent stay, We are sorry to read about our experience and can assure you we are now looking to make our pre-arrival calls further in advance. Kind regards Mantra On Russell team

Property Features

As a guest of Mantra on Russell, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this aparthotel measures 2153 square feet (200 square meters). A terrace, tour/ticket assistance, and concierge services are also featured at the eco-friendly Mantra on Russell. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 220 guestrooms or units
  • 13 levels
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Built in 2000
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Wired internet access - surcharge , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Southern Cross Station (1.6 km / 1 mi)
  • Metro station: Melbourne Central Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Mantra on Russell offers 220 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, microwaves, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning

Food & Drink

Home Kitchen & Bar - This bar serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

A surcharge applies for use of the sofa bed in the Two Bedroom Premium Apartment category.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 25.00 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 25 per day (rates may vary)
  • Airport shuttle fee: AUD 75.00 per vehicle (one-way)
  • Self parking fee: AUD 35.00 per day (in/out privileges)
  • Late check-out fee: AUD 20 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1.25 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Russell
  • Mantra Russell Aparthotel
  • Mantra Russell Aparthotel Melbourne
  • Mantra Russell Melbourne
  • Mantra On Russell Hotel Melbourne
  • Mantra On Russell Melbourne
  • Mantra On Russell Hotel Melbourne
  • Mantra on Russell Melbourne
  • Mantra on Russell Aparthotel
  • Mantra on Russell Aparthotel Melbourne

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.