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4.3 out of 5

"i like the overall location and professionalism of the staff. the overall cleanliness. " More

By a verified traveller on Sun 25 Sep 2022

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Hotel Description

At Hotel Chadstone Melbourne MGallery by Sofitel, you'll be connected to a shopping center and steps from Chadstone Shopping Mall. Highlights at this luxury hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

A day of pampering can include massages and facials. Altus Rooftop Bar is the hotel's own rooftop bar. Enjoy the gym and spa tub as well as access to yoga classes. Plus you'll find free WiFi in public areas, concierge services, and a 24-hour front desk. Cooked-to-order breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of self parking.

Sights within a 20-minute drive of this 5-star Malvern East hotel include Monash University and Melbourne Cricket Ground.

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$263* Per night/room 2 Oct. - 3 Oct.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Chadstone Melbourne MGallery by Sofitel ratings based on 94 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Chadstone Melbourne MGallery by Sofitel

Everyone (37) Couples (15) Family (20)
5 out of 5
i like the overall location and professionalism of the staff. the overall cleanliness.

Posted by on 25 Sep. 2022

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2 out of 5
Car parking non existent

Posted by on 23 Sep. 2022

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5 out of 5
We loved everything about it may have to do a this annually!

Posted by on 21 Sep. 2022

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4 out of 5
From the moment you arrive at Hotel Chadstone the staff are wonderful and so accommodating to all your needs. We were up and ready for the day ahead and walked across to Chadstone SC and had a wonderful time shopping and looking around. It was great to be able to go back rest and then head back again. We then had a wonderful afternoon in the pool area, swimming, spa, food and cocktails while watching the sunset over the bay and city. Great and sensational place to stay no matter what you are doing, but you will benefit more staying 2 or more nights to enjoy all that is on offer. Thank you to all the staff who made our stay a breeze.

Posted by on 29 Aug. 2022

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Comment from Hotel Management

2 Sep. 2022 by Karen Taylor, General Manager

Hi Anne, thank you for the lovely review. I am so pleased you enjoyed your stay at Hotel Chadstone and we look forward to welcoming you back again. Kind regards Karen

5 out of 5
Nice n convenient place to stay, only small thing i’m a bit annoyed is curtain a little thin, cannot complete blind out at night

Posted by on 12 Aug. 2022

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Comment from Hotel Management

23 Aug. 2022 by Karen Taylor, General Manager

Hi Thanh, thank you for your favourable review, I was pleased to read that you enjoyed your stay. We do have block out blinds which makes me think they were faulty or we did not explain the system to you, my apologies for this. We look forward to seeing you again soon. Kind regards Karen

5 out of 5
nice hotel

Posted by on 21 Jul. 2022

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Comment from Hotel Management

23 Aug. 2022 by Karen Taylor, General Manager

Hi Xin, thank you for the 5 star review. I am pleased that you enjoyed your stay. Kind regards Karen

5 out of 5
Clean Rooms & the pool was amazing. Waited too long for check in

Posted by on 18 Jul. 2022

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Comment from Hotel Management

23 Aug. 2022 by Karen Taylor, General Manager

Hi Emma, thank you for the review, I am so pleased to hear that you enjoyed your stay. I was however sorry that the queues were long. We look forward to seeing you again in the future. Kind regards Karen

5 out of 5
A really nice place to stay, would recommend.

Posted by on 15 Jul. 2022

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Comment from Hotel Management

23 Aug. 2022 by Karen Taylor, General Manager

Hi Emma, thank you for the 5 star review and recommendation. We look forward to welcoming you back in the future. Kind regards Karen

5 out of 5
clean and safe

Posted by on 4 Jul. 2022

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Comment from Hotel Management

4 Jul. 2022 by Karen Taylor, General Manager

Hi Renee, thank you for the review! Kind regards Karen

5 out of 5
Great facilities friendly staff and comfy beds

Posted by on 28 Jun. 2022

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Comment from Hotel Management

30 Jun. 2022 by Karen Taylor, General Manager

Hi Kristy, thank you for the great review, we look forward to welcoming you back. Kind regards Karen

About the Hotel Chadstone Melbourne MGallery by Sofitel

Location 1341 Dandenong Road, Malvern East, VIC 3148

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:

  • Restaurant

Property Features

Hotel Chadstone Melbourne MGallery by Sofitel offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 10764 square feet (1000 square meters) and includes conference space. Spa services, a library, and multilingual staff are also featured at the luxury Hotel Chadstone Melbourne MGallery by Sofitel. For a fee, parking is available. This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 12 levels
  • 10764 sq ft of conference space
  • 1000 sq m of conference space
  • Built in 2019
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Library
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Chadstone Melbourne MGallery by Sofitel offers 250 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Pastore Restaurant - Onsite restaurant.

Altus Rooftop Bar - Onsite rooftop bar. Open select days.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 8
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free: Maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 38 and AUD 38 per person (approximately)
  • Self parking fee: AUD 25 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Chadstone Melbourne MGallery by Sofitel
  • Hotel Chadstone Melbourne MGallery by Sofitel Hotel
  • Hotel Chadstone Melbourne MGallery by Sofitel Malvern East

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.