Hotel Chadstone Melbourne MGallery by Sofitel Deals & Reviews (Melbourne, AUS)

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Hotel Chadstone Melbourne MGallery by Sofitel , Melbourne, current page

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4.4 out of 5

Excellent!

See all 20 Wotif Reviews

"The attention to detail was amazing from the decor in the room to the lobby everything was stunning. " More

By a verified traveller on Mon 08 Jun 2020

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Hotel Description

At Hotel Chadstone Melbourne MGallery by Sofitel , you'll be connected to a shopping center and 1.2 km (0.7 mi) from Chadstone Shopping Mall. Highlights at this luxury hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

Flat-screen TVs with satellite channels are featured in all 250 soundproofed rooms, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Additionally, free bottled water, safes, and hair dryers are available.

A day of pampering can include massages and facials. The restaurant, Pastore Restaurant, is open for lunch and dinner. Altus Rooftop is the hotel's own bar. Enjoy the fitness center and spa tub as well as access to yoga classes. Other amenities include free WiFi in public areas, concierge services, and a 24-hour front desk. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking.

Sights within a 20-minute drive of this 5-star Chadstone hotel include Monash University and Melbourne Cricket Ground.

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

AU$227* Per night/room 28 Sep. - 29 Sep.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Chadstone Melbourne MGallery by Sofitel ratings based on 20 Verified Reviews

Review Summary

4.4 out of 5 4.5 out of 5.0

Room cleanliness 5.0 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 0.0 out of 5.0

Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Chadstone Melbourne MGallery by Sofitel

5 out of 5

The attention to detail was amazing from the decor in the room to the lobby everything was stunning.

Posted by a verified traveller on 8 Jun. 2020

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Comment from Hotel Management

12 Jun. 2020 by Guest Services

Thank you so much for your feedback its fantastic to hear that you loved the beautiful decor and well appointed rooms we have at Hotel Chadstone.

5 out of 5

Posted by a verified traveller on 8 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by SW

Dear Guest, Thank you for your fantastic review. We look forward to providing you another memorable experience in the future. Sincerely, Vivek Singh Director of Operations

4 out of 5

Excellent location, clean and comfortable room and friendly staff. Pool was closed for maintenance which we weren't informed of prior to visit, and the in-room dining menu was limited, but apart from that it was a great place to stay.

Posted by a verified traveller on 2 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by SW

Dear Guest, Thank you for taking the time to provide detailed and constructive feedback, following on from your recent experience. Guest satisfaction is key to any hotel operation and it is through feedback such as yours that we are able to improve our offering to enhance our guests’ overall experience. Thank you again and we look forward to welcoming you back on your next visit to Hotel Chadstone. Sincerely, Vivek Singh Director of Operations

5 out of 5

Beautiful decor & rooms. Service at breakfast wasn’t great.

Posted by Amanda, from Brisbane on 28 Feb. 2020

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Comment from Hotel Management

6 Mar. 2020 by SW

Dear Amanda, Thank you for taking the time to review your recent stay with us. We are disappointed to read of you experience at breakfast and a level of service that did not meet your expectations. Once again, thank you for your review and I hope that you will return to visit us again soon. Sincerely, Vivek Singh Director of Operations

5 out of 5

love the location, feel of property. Attention to detail is incredible

Posted by a verified traveller on 5 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by SW

Dear guest, Thank you for your review. I am very pleased to read that we provided you with a fabulous experience on your most recent stay. Our team are an exceptional group of individuals and I'm glad you had a very positive service and facility journey during your stay. We appreciate your recommendation and look forward to your next visit. VIVEK SINGH Director of Operations

5 out of 5

Beautiful hotel! Very well designed and comfortable room. The only improvement could be a few more options at breakfast.

Posted by a verified traveller on 31 Jan. 2020

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Comment from Hotel Management

10 Feb. 2020 by SW

Dear Guest, Thank you for your review. I am very pleased to read that we provided you with a fabulous experience on your most recent stay. Our team are an exceptional group of individuals and I'm glad you had a very positive service and facility journey during your stay. We appreciate your recommendation and look forward to your next visit.

5 out of 5

Staff very friendly, lovely rooms. Linens top quality and gorgeous rooms and decor.

Posted by a verified traveller on 19 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by NS

Dear guest, We very much appreciate your comments regarding your stay at the Hotel Chadstone Melbourne MGallery by Sofitel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Guest reviews enable us to monitor our standards and we hope to be provided with another opportunity to welcome you back to the hotel in the near future. Warm Regards, Neil Scanlan, General Manager

2 out of 5

had leek of water in room after the first day put in new room.Smaller one bed not two as payed for .

Posted by Paul,Marica on 10 Jan. 2020

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Comment from Hotel Management

15 Jan. 2020 by Neil Scanlan

Dear Paul, My sincere apologies for the issue you experienced during your stay with a water leak in your room. I understand our team offered to move you to an upgraded room type which had one King bed rather than two Queen beds. Our team were under the impression that this was your preference. I apologise that this miscommunication occurred. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Neil Scanlan General Manager

2 out of 5

Not what was advertised . The pool area eas half the size. The restaurant upstairs was a small room and service quite slow in the area . There was no info on things to do or about the restaurant downstairs in the room. Concierge lack knowledge of area or access to places. Most conceirge are able to tell you places to go and how to get there and sort things didnt even know there was free shuttle from tourist lounge in chadstone shopping centre that kept sending us too. Got more info from the cab driver.

Posted by Eg, from Sydney on 7 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by Neil Scanlan

Dear Eg, Thank you for taking the time to tell us about your recent stay experience with us. I am sorry that you were not provided the correct information by our team on the Chadstone shuttle service or the local area. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be advised that we are taking necessary measures to ensure this does not reoccur in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neil Scanlan General Manager

5 out of 5

Absolutely gorgeous and the staff were the most helpful I’ve ever come across, friendly and welcoming

Posted by a verified traveller on 5 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by Neil Scanlan

We very much appreciate your comments regarding your stay with us at Hotel Chadstone Melbourne MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neil Scanlan General Manager

About the Hotel Chadstone Melbourne MGallery by Sofitel

Location 1341 Dandenong Road, Chadstone, VIC 3148

Property Features

Hotel Chadstone Melbourne MGallery by Sofitel offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4865 square feet (452 square meters) and includes conference space. Spa services, a library, and multilingual staff are also featured at the luxury Hotel Chadstone Melbourne MGallery by Sofitel . For a fee, parking is available. This 5-star Melbourne hotel is smoke free.

1 building
250 guestrooms or units
12 levels
4865 sq ft of conference space
452 sq m of conference space
Built in 2019
Dining venue
Bar or lounge
Conference space
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Concierge
Wedding services available
Library
Bellhop
Elevator
No smoking on site

Family Friendly Amenities

Family property
Indoor pool1
Free WiFi
Soundproofed rooms
In-room childcare (surcharge)
Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

Airport: Tullamarine Airport (MEL) (43.5 km / 27 mi)
Parking: Self parking available for a surcharge

Room Amenities

Hotel Chadstone Melbourne MGallery by Sofitel offers 250 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Minibar
In-room dining (24 hours)
Flat-screen television
Satellite channels
Coffee maker
Luxury bedding
Pillow options
Shower
Cribs (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Sound-insulated rooms
Air conditioning
Ensuite bathroom
Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Altus Rooftop - Onsite restaurant.

Altus Rooftop - Onsite bar. Open select days.

Pastore Restaurant - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

24-hour room service is available.

Spa Services

Number of treatment rooms 8
Body treatments
Facial treatments
Massages

Hotel Policies

Check-in

Check-in time starts at 2:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival.

Check-out

Check-out by 11:00 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!

Pet Policy

No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Staff temperature checks are not conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wear personal protective equipment
Security system
Protective clothing is available for guests
Masks are available for guests
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
Debit cards
Number of children who can stay for free – 2
gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Breakfast fee: between AUD 25.00 and AUD 45.00 per person (approximately)
Self parking fee: AUD 25 per night
Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You should know

Pool access available from 7:00 AM to 10:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Hotel Chadstone Melbourne MGallery by Sofitel