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4.4 out of 5
Excellent!
See all 125 wotif Reviews

"chadstone hotel is my fav place to stay. " More

By a verified traveller on Wed 06 Sep 2023

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Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$253* Per night/room 18 Oct. - 19 Oct.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Chadstone Melbourne MGallery ratings based on 125 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Chadstone Melbourne MGallery

Everyone (51) Couples (20) Family (27)
2 out of 5
Shower head did not work. Pool & spa not accessible & staff did not answer the phone

Posted by on 24 Sep. 2023

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5 out of 5

Posted by on 20 Sep. 2023

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5 out of 5
chadstone hotel is my fav place to stay.

Posted by on 6 Sep. 2023

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Comment from Hotel Management

16 Sep. 2023 by Hazel, Dir of Operations

Thank you Mehak! Glad that you have an enjoyable stay with us and that Hotel Chadstone is your favorite hotel!

4 out of 5
The staff were great, the room was clean and ace. The morning breakfast was very disappointing.

Posted by on 30 Aug. 2023

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Comment from Hotel Management

1 Sep. 2023 by Karen Taylor, General Manager

Hi Ainslee, Thank you for your review, I was pleased to read that you enjoyed your stay overall. I did however note that your breakfast experience did not meet your expectations. We are always happy to receive feedback to ensure we are offering a great experience on all occasions. This feedback was particularly disappointing as we have been have been receiving very positive feedback recently. We look forward to welcoming you back in the future.

5 out of 5
Beautiful interior very clean. However the parking is hectic, and purchased to have parking available and was told the room keys are used to scan in & out however they didn’t work.

Posted by on 23 Jul. 2023

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Comment from Hotel Management

22 Aug. 2023 by Hazel

Dear Dimitra, We very much appreciate your comments regarding your stay at Hotel Chadstone MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hazel M De Jesus Dir of Operations

4 out of 5
This is a stunning hotel, which provided us a convenient and relaxing stay. My sons loved the pool and spa and rate it the best they have experienced. I mentioned it was my sons birthday to the staff who brought our room service and in a matter of minutes he was back with a supprise birthday dessert for him. So sweet and considerate.

Posted by on 13 Jul. 2023

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Comment from Hotel Management

22 Aug. 2023 by Hazel

Dear Nadia,We very much appreciate your comments regarding your stay at Hotel Chadstone MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hazel M De Jesus Dir of Operations

4 out of 5
Rooms were great, bathroom layout excellent. Buffet breakfast was ordinary.

Posted by on 5 Jul. 2023

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Comment from Hotel Management

22 Aug. 2023 by Hazel

Dear Tracie, We very much appreciate your comments regarding your stay at Hotel Chadstone MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Hazel M De Jesus Dir of Operations

3 out of 5
It is a really pretty hotel. I would ask for a quieter room next time as we were on level two and heard a lot of roadnoise throughout the night. The fan in the bathroom also wouldnt turn off/didnt have a button. Beds were comfortable, should have ordered off the pillow menu as pillows were way too big.

Posted by on 28 Jun. 2023

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Comment from Hotel Management

22 Aug. 2023 by Hazel

Dear Janine, We very much appreciate your comments regarding your stay at Hotel Chadstone MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hazel M De Jesus Dir of Operations

4 out of 5
Could hear traffic noise from the room. In room dining/pool side dining wasn't very nice food. Kid friendly, loved the pool, great to breakup the weekend shopping trip.

Posted by on 25 Jun. 2023

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Comment from Hotel Management

22 Aug. 2023 by Hazel

Dear Kylie,We very much appreciate your comments regarding your stay at Hotel Chadstone MGallery.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hazel M De JesusDir of Operations

3 out of 5
Our room smelt like cooked meat as it was directly above a restaurant. Had the added bonus of no hot water in the shower and staff not overly concerned when mentioned. Disappointing as spent a lot of money to stay there

Posted by on 18 Jun. 2023

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