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 Melbourne • 1 Room
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Hotel Chadstone Melbourne MGallery by Sofitel

5-star property
1341 Dandenong Road, Malvern East, VIC 1800 796 370
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4.3 out of 5
Very good!
See all 66 wotif Reviews

"Amazing place to stay " More

By a verified traveller on Mon 16 May 2022

Points Of Interest

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Hotel Description

At Hotel Chadstone Melbourne MGallery by Sofitel, you'll be connected to a shopping center and 1 km (0.6 mi) from Chadstone Shopping Mall. Highlights at this luxury hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

A day of pampering can include massages and facials. The restaurant, Pastore Restaurant, is open for lunch and dinner. Altus Rooftop is the hotel's own bar. Enjoy the gym and spa tub as well as access to yoga classes. Other amenities include free WiFi in public areas, concierge services, and a 24-hour front desk. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking.

Sights within a 20-minute drive of this 5-star Malvern East hotel include Monash University and Melbourne Cricket Ground.

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$263* Per night/room 2 Jun. - 3 Jun.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hotel Chadstone Melbourne MGallery by Sofitel ratings based on 66 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Chadstone Melbourne MGallery by Sofitel

Everyone (23) Couples (13) Family (12)
5 out of 5
Amazing place to stay

Posted by on 16 May 2022

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5 out of 5
We love staying here.

Posted by on 7 May 2022

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Comment from Hotel Management

26 May 2022 by Karen Taylor, General Manager

Hi Emerald, thank you for the great review! We hope to see you again soon.

5 out of 5
I like everything about the Chadstone hotel

Posted by on 18 Apr. 2022

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Comment from Hotel Management

21 Apr. 2022 by Karen Taylor, General Manager

Hi Nick, thank you for the 5 star review! We look forward to welcoming you back.

5 out of 5
Beautiful room, friendly staff and perfect location to spend time shopping up a storm at Chadstone Shopping Centre.

Posted by on 17 Apr. 2022

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Comment from Hotel Management

21 Apr. 2022 by Karen Taylor, General Manager

Hi Kylie, thank you for the positive review, we are so pleased you enjoyed your stay!

1 out of 5
Unacceptable service. Better off staying elsewhere.

Posted by on 7 Apr. 2022

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Comment from Hotel Management

9 Apr. 2022 by Hotel Chadstone

Dear brandon As a hotel, we expect our guests to understand and follow the hotel policies which were ignored during the stay on two occasions. Our rooms are strictly non-smoking and non-compliance to this does result in a cleaning fee being charged. Best regards

2 out of 5
Won't be staying here again. The service at Chadstone hotel is an off-brand version of crown. Very disappointed.

Posted by on 7 Apr. 2022

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Comment from Hotel Management

9 Apr. 2022 by Hotel Chadstone

Dear brandon As a hotel, we expect our guests to understand and follow the hotel policies which were ignored during the stay on two occasions. Our rooms are strictly non-smoking and non-compliance to this does result in a cleaning fee being charged. Best regards

5 out of 5
Staff were amazing from check in to check out. Couldn’t speak more highly of the service we received.

Posted by on 24 Mar. 2022

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Comment from Hotel Management

21 Apr. 2022 by Karen Taylor, General Manager

Hi Peta, Thank you for the lovely feedback regarding our team, we are very happy to be welcoming guests again and look forward to seeing you in the future!

5 out of 5
all good

Posted by on 18 Mar. 2022

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Comment from Hotel Management

21 Apr. 2022 by Karen Taylor, General Manager

Hi Donald, thank you for the 5 star review. We appreciate your feedback.

5 out of 5
Loved it

Posted by on 16 Mar. 2022

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Comment from Hotel Management

21 Apr. 2022 by Karen Taylor, General Manager

Hi Georgia, I was so pleased to read that you loved your stay. We look forward to welcoming you back.

5 out of 5

Posted by on 8 Feb. 2022

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About the Hotel Chadstone Melbourne MGallery by Sofitel

Location 1341 Dandenong Road, Malvern East, VIC 3148

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:

  • Restaurant

Property Features

Hotel Chadstone Melbourne MGallery by Sofitel offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 4865 square feet (452 square meters) and includes conference space. Spa services, a library, and multilingual staff are also featured at the luxury Hotel Chadstone Melbourne MGallery by Sofitel. For a fee, parking is available. This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 12 levels
  • 4865 sq ft of conference space
  • 452 sq m of conference space
  • Built in 2019
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Library
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Chadstone Melbourne MGallery by Sofitel offers 250 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Altus Rooftop - Onsite restaurant.

Altus Rooftop - Onsite bar. Open select days.

Pastore Restaurant - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 8
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash.

For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 25.00 and AUD 38 per person (approximately)
  • Self parking fee: AUD 25 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Chadstone Melbourne MGallery by Sofitel
  • Hotel Chadstone Melbourne MGallery by Sofitel Hotel
  • Hotel Chadstone Melbourne MGallery by Sofitel Malvern East

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.