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4.1 out of 5

"Close to shopping area & restaurants " More

By a verified traveller on Fri 18 Nov 2022

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Hotel Description

Ibis Melbourne Hotel and Apartments puts you in the heart of Melbourne, within just a 10-minute stroll of Queen Victoria Market and Melbourne Central. Highlights at this hotel include a restaurant, a conference center, and a 24-hour business center.

The restaurant, ibis Kitchen Restaurant, serves local cuisine and is open for breakfast. 3988 square feet (370 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 3.5-star Melbourne Central Business District hotel include Carlton Gardens and Royal Exhibition Building.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$141* Per night/room 19 Dec. - 20 Dec.

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Double Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

ibis Melbourne Hotel and Apartments ratings based on 294 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for ibis Melbourne Hotel and Apartments

Everyone (155) Couples (31) Family (77)
5 out of 5
All good

Posted by on 23 Nov. 2022

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Comment from Hotel Management

25 Nov. 2022 by The ibis Team

Dear ,Joseph Thank you very much for your review.We are pleased to know that your overall stay was enjoyable & hope to see you again very soon in our property.Kinds regards

3 out of 5
Close to shopping area & restaurants

Posted by on 18 Nov. 2022

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Comment from Hotel Management

18 Nov. 2022 by The ibis Team

Dear ,Mia Thank you very much for your review.We are pleased to know that your overall stay was enjoyable & hope to see you again in near future.Kinds regards

4 out of 5
Staff were very accommodating and very helpful. Well done to the staff provoding great service with a smile on the busy cricket gand final weekend - thank you !

Posted by on 13 Nov. 2022

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Comment from Hotel Management

14 Nov. 2022 by The ibis Team

Dear, VanThank you very much your time for review.We are pleased to know that your overall stay was enjoyable & hope to see you again very soom.Kinds regards

3 out of 5
Staff we could find were friendly, but couldnt find many when calling, didnt see cleaner in 3 night stay, car park was very hard to enter and exit in large car. Staff we did speak to were lovely and friendly room was clean and tidy on arrival

Posted by on 13 Nov. 2022

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Comment from Hotel Management

14 Nov. 2022 by The ibis Team

Dear ,StephanieThank you very much for your time for review.We apologies that your stay wasn't comfortable as hoped especially with Housekeeping services, car parking .Kinds regardsThe ibis team

5 out of 5
Nice little property, however we had no view out the window… We were looking at other buildings instead, other than that the room was great. Buffet breakfast was reasonably priced, nice variety and fresh. Would be happy to stay here again in the future

Posted by on 7 Nov. 2022

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Comment from Hotel Management

8 Nov. 2022 by The ibis Team

Dear , CharmaineThank you very much for your reviewsWe are pleased to know your overall stay was enjoyable except view from room.Thank you once again and hope to see you very soon in our property.Kinds RegardsThe ibis team

5 out of 5
Our midnight check in after dodging floods was greeted with a midday check out removing a lot of stress from our trip. The room was dark and quiet with everything we needed on the same block. Thankful we chose to stay here.

Posted by on 30 Oct. 2022

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Comment from Hotel Management

1 Nov. 2022 by The ibis team

Dear , Beau Thank you very much for your review.We are pleased to know that your overall stay was comfortable & hope tp see you again in near future.Kinds RegardThe ibis team

3 out of 5
Parking is extra and you have to walk a few flight of stairs to get into the hotel. Not ideal when carrying bags. I was told carpark was full and to park elsewhere 30 minutes walk away. Only after I insisted was I offered a spot in their carpark and there were plenty of spots available! Room was very basic but large. Bathroom outdated and shower was really tiny. The shower head pressure was minor and with limited hot water. Air con blew dusty air so had to switch it off. Great location. Staff were nice.

Posted by on 6 Oct. 2022

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Comment from Hotel Management

11 Oct. 2022 by The ibis Team

Dear Ema,Thank you for your review.We apologize that the extra cost of car parking was not communicated to you beforehand. As the car park is very small, car parking can only be confirmed on check in because it cannot be pre-booked and is a first in, first serve basis. Once checked in, the car spots are then reserved for the guest and they are free to take their cars in and out of the car park, which would have been the case in this instant. The car parks were taken but the guests would have been out with their cars, and returning later. Our staff are more then happy to assist with any maintenance or housekeeping problems and reception is open 24 hours.Kind regards,Ibis Melbourne

3 out of 5
Booked a room for 5 people. On arrival the 5th bed was not made nor was there bedding or towels for the 5th person. Sofa bed was so dusty, person sleeping on it sneezed the whole trip. Asked twice for the bed to be vacuumed and it did not get done. 2 rolls of toilet paper for 5 people for 5 days. Only cutlery and plates for 4 people. No dishwashing soap. Great location however.

Posted by on 1 Oct. 2022

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Comment from Hotel Management

1 Oct. 2022 by The ibis Team

Dear ,Sheree Thank you very much for your reviews.We apologies that your stay wasn't comfortable as hoped especially with room service. We will share with our team.Thank you again & hope to see you again in our property.kinds regards

4 out of 5
Clean and in good location

Posted by on 25 Sep. 2022

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Comment from Hotel Management

27 Sep. 2022 by The ibis team

Dear ,JodieThank you very much for your time for review.We are pleased to know your overall stay was enjoyable & hope to see you again very soon.Kinds RegardsThe ibis team

3 out of 5

Posted by on 7 Sep. 2022

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Comment from Hotel Management

9 Sep. 2022 by The ibis team

Dear ,Guest Thank you very much for your review.Kinds Regards

About the ibis Melbourne Hotel and Apartments

Location 15-21 Therry Street, Melbourne, VIC 3000

Property Features

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3988 square feet (370 square meters) and includes a conference center. The eco-friendly ibis Melbourne Hotel and Apartments also features tour/ticket assistance, concierge services, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Melbourne hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 11 levels
  • 3988 sq ft of conference space
  • 370 sq m of conference space
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Southern Cross Station (2.2 km / 1.4 mi)
  • Metro station: Melbourne Central Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ibis Melbourne Hotel and Apartments offers 250 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • Television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Ibis Kitchen Restaurant - This restaurant specializes in local cuisine and serves breakfast only. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Barclaycard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global), Intertek Cristal (3rd party expert - Global), and COVID-19 Guidelines (CDC).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 25 per person (approximately)
  • Self parking fee: AUD 30 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ibis Hotel Melbourne
  • Ibis Melbourne
  • Melbourne Ibis
  • ibis Melbourne Hotel Apartments
  • ibis Hotel Apartments
  • Ibis Melbourne And Apartments
  • ibis Melbourne Hotel and Apartments Hotel
  • ibis Melbourne Hotel and Apartments Melbourne
  • ibis Melbourne Hotel and Apartments Hotel Melbourne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.