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4.2 out of 5

"The reception in this hotel is very bad, like almost unusable and my room was facing a brick wall. It’s in a convenient spot and was cheaper than almo ... " More

By a verified traveller on Wed 26 Feb 2020

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Hotel Description

Ibis Melbourne Hotel and Apartments puts you in the heart of Melbourne, within just a 10-minute stroll of Queen Victoria Market and Melbourne Central. Highlights at this hotel include a restaurant, a bar/lounge, and a conference center.

All 250 soundproofed rooms feature TVs with satellite channels, and you can enjoy free WiFi, coffee/tea makers, and safes. Additionally, hair dryers, phones, and irons/ironing boards are available.

The restaurant, ibis Kitchen Restaurant, serves local cuisine and is open for breakfast and dinner. 3988 square feet (370 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a free manager's reception, and a snack bar/deli. There's also self parking, along with the convenience of an airport shuttle.

Places within a 15-minute walk of this 3.5-star Melbourne Central Business District hotel include Royal Exhibition Building and Carlton Gardens.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$90* Per night/room 6 Jun. - 7 Jun.

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

One Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 3 Max

ibis Melbourne Hotel and Apartments ratings based on 255 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for ibis Melbourne Hotel and Apartments

Everyone (182) Couples (18) Family (41)
4 out of 5
The reception in this hotel is very bad, like almost unusable and my room was facing a brick wall. It’s in a convenient spot and was cheaper than almost anywhere else, they have a kitchen but don’t do room service. They have a menu of food you can go down and pick up but not all food is allowed in the room, Friday night I had a steak sandwich and chips and took it back to my room, sat I ordered just a steak and was told I can’t take a steak back to my room and got looked at like I was crazy, I don’t see the difference between the two but they do.

Posted by , from Melbourne on 26 Feb. 2020

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Comment from Hotel Management

29 Feb. 2020 by The Ibis team,

Dear Guest, Thank you for sharing your experience and we are sorry that your experience did not meet your expectations. Apologies about the inconvenience, due to food handling reason the meal couldn't be bought up to the room. We hope to have another opportunity to better serve you in the future. Kind Regards, The ibis Team

4 out of 5
Great position, helpful staff. Don’t bank on getting a hotel car park however paid car parking is available within a short walk away. Weekend parking approx $12/day.

Posted by on 23 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by The ibis Team

Dear JC, Thank you for your comments and we look forward to seeing you again in the near future! Kind Regards, The ibis Team

4 out of 5
THE ONLY NEGATIVE ASPECT FOR US WAS THE ACCESS FROM THE CARPARK TO THE LOBBY VIA THE STAIRS. A SERVICE WHEREBY BAGS CAN BE TAKEN FROM THE CARPARK TO THE LOBBY BY STAFF WOULD BE APPRECIATED. I HAVE AN EXISTING BACK INJURY AND CARRYING THE BAGS UP AND DOWN THE STAIRS WAS DIFFICULT

Posted by , from AUSTRALIA on 19 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by The Ibis team

Dear Daryl, Thank you for sharing your experience and we are sorry that your experience did not meet your expectations. Apologies about the car park, If given another opportunity we can help with luggage if given advance notice on day of arrival. We hope to have another opportunity to better serve you in the future. Kind Regards, The ibis Team

4 out of 5

Posted by on 17 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by The ibis Team

Thank you for rating your stay and we look forward to seeing you again soon!

4 out of 5
position excellent but patking ordinary drop off out front not good with allbuilding going on

Posted by , from Wagga on 8 Feb. 2020

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Comment from Hotel Management

8 Feb. 2020 by The ibis Team

Dear Roger, Thank you very much for staying with us. We are glad that your enjoyed our convenient location. My apologies if you found the pick up/ drop off not adequate. We appreciate your feedback and we look forward to seeing you again in the near future. Kind Regards, The ibis Team

5 out of 5
Clean apartment Amazing service Comfy bed Heating and cooling was great

Posted by on 31 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by The Ibis Team

Dear Guest, Thank you very much for providing with your feedback regarding your recent stay at Ibis Melbourne Hotel & Apartments. It's good to receive positive feedback. I will share with the team. We hope to welcome you again to better serve you in the near future. Kind Regards, The Ibis Team

4 out of 5
We had a 2 bedroom apartment with a kitchenette. The kitchenette was very large, lots of cupboard space, microwave and fridge but no actual hot plate to cook on

Posted by on 27 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by The Ibis Team

Dear Guest, Thank you very much for providing with your feedback regarding your recent stay at Ibis Melbourne Hotel & Apartments. It's good to receive positive feedback. I will share with the team. We hope to welcome you again to better serve you in the near future. Kind Regards, Ibis Team

5 out of 5
The staff were very friendly and helpful at reception.

Posted by on 23 Jan. 2020

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Comment from Hotel Management

24 Jan. 2020 by The Ibis Team

Dear Guest, Thank you very much for sharing your experience. Our team is delighted to know that your stay. Thank you again and we look forward to welcoming you again in the near future. Kind Regards, The ibis Team

4 out of 5
Overall it was average. Soap residue stains on the bathroom floor.

Posted by on 22 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by The Ibis team

Dear Guest, Thank you for comments about your stay here at the Ibis Hotel & Apartments. It's good to know you enjoyed your stay. Your advise is important the housekeeping team will be informed for betterment. It is our hope that you will give us the opportunity to serve you in the near future. Kind Regards The Ibis Team

5 out of 5

Posted by on 19 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by The Ibis team

Dear Guest, Thank you very much for rating your stay at Ibis Melbourne Hotel & Apartments and we look forward to welcoming you again in the near future. Kind Regards, The ibis Team

About the ibis Melbourne Hotel and Apartments

Location 15-21 Therry Street, Melbourne, VIC 3000

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 3988 square feet (370 square meters) and includes a conference center. The business-friendly ibis Melbourne Hotel and Apartments also features tour/ticket assistance, coffee/tea in a common area, and concierge services. You'll have access to the indoor pool at a partner property. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Melbourne hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 11 levels
  • 3988 sq ft of conference space
  • 370 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers for purchase
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (21.4 km / 13.3 mi)
  • Train station: Flinders Street Station (1.9 km / 1.2 mi)
  • Metro station: Melbourne Central Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Ibis Melbourne Hotel and Apartments offers 250 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

The hotel hosts a free manager's reception daily.

Ibis Kitchen Restaurant - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Airport shuttle service is available at scheduled times from 6:00 AM to 6:30 PM. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival.

Airport transportation is offered at scheduled times from 6:00 AM to 6:30 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 39 per person (roundtrip)
  • Airport shuttle fee per child: AUD 39 (roundtrip), (from 1 to 12 years old)
  • Self parking fee: AUD 27 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ibis Hotel Melbourne
  • Ibis Melbourne
  • Melbourne Ibis
  • ibis Melbourne Hotel Apartments
  • ibis Hotel Apartments
  • Ibis Melbourne And Apartments
  • ibis Melbourne Hotel and Apartments Hotel
  • ibis Melbourne Hotel and Apartments Melbourne
  • ibis Melbourne Hotel and Apartments Hotel Melbourne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.