Ibis Melbourne Hotel and Apartments puts you in the heart of Melbourne, within just a 10-minute stroll of Queen Victoria Market and Melbourne Central. Highlights at this hotel include a restaurant, a conference center, and a 24-hour business center.
The restaurant, ibis Kitchen Restaurant, serves local cuisine and is open for breakfast. 3988 square feet (370 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking.
Places within a 15-minute walk of this 3.5-star Melbourne Central Business District hotel include Carlton Gardens and Royal Exhibition Building.
ibis Melbourne Hotel and Apartments ratings based on 294 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for ibis Melbourne Hotel and Apartments
Everyone (155)Couples (31)Family (77)
5 out of 5
All good
Posted by Joseph on 23 Nov. 2022
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Comment from Hotel Management
25 Nov. 2022
by The ibis Team
Dear ,Joseph Thank you very much for your review.We are pleased to know that your overall stay was enjoyable & hope to see you again very soon in our property.Kinds regards
3 out of 5
Close to shopping area & restaurants
Posted by Mia on 18 Nov. 2022
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Comment from Hotel Management
18 Nov. 2022
by The ibis Team
Dear ,Mia Thank you very much for your review.We are pleased to know that your overall stay was enjoyable & hope to see you again in near future.Kinds regards
4 out of 5
Staff were very accommodating and very helpful. Well done to the staff provoding great service with a smile on the busy cricket gand final weekend - thank you !
Posted by Van on 13 Nov. 2022
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Comment from Hotel Management
14 Nov. 2022
by The ibis Team
Dear, VanThank you very much your time for review.We are pleased to know that your overall stay was enjoyable & hope to see you again very soom.Kinds regards
3 out of 5
Staff we could find were friendly, but couldnt find many when calling, didnt see cleaner in 3 night stay, car park was very hard to enter and exit in large car. Staff we did speak to were lovely and friendly room was clean and tidy on arrival
Posted by Stephanie on 13 Nov. 2022
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Comment from Hotel Management
14 Nov. 2022
by The ibis Team
Dear ,StephanieThank you very much for your time for review.We apologies that your stay wasn't comfortable as hoped especially with Housekeeping services, car parking .Kinds regardsThe ibis team
5 out of 5
Nice little property, however we had no view out the window… We were looking at other buildings instead, other than that the room was great.
Buffet breakfast was reasonably priced, nice variety and fresh.
Would be happy to stay here again in the future
Posted by Charmaine on 7 Nov. 2022
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Comment from Hotel Management
8 Nov. 2022
by The ibis Team
Dear , CharmaineThank you very much for your reviewsWe are pleased to know your overall stay was enjoyable except view from room.Thank you once again and hope to see you very soon in our property.Kinds RegardsThe ibis team
5 out of 5
Our midnight check in after dodging floods was greeted with a midday check out removing a lot of stress from our trip. The room was dark and quiet with everything we needed on the same block.
Thankful we chose to stay here.
Posted by Beau on 30 Oct. 2022
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Comment from Hotel Management
1 Nov. 2022
by The ibis team
Dear , Beau Thank you very much for your review.We are pleased to know that your overall stay was comfortable & hope tp see you again in near future.Kinds RegardThe ibis team
3 out of 5
Parking is extra and you have to walk a few flight of stairs to get into the hotel. Not ideal when carrying bags. I was told carpark was full and to park elsewhere 30 minutes walk away. Only after I insisted was I offered a spot in their carpark and there were plenty of spots available!
Room was very basic but large. Bathroom outdated and shower was really tiny. The shower head pressure was minor and with limited hot water. Air con blew dusty air so had to switch it off.
Great location. Staff were nice.
Posted by Ema on 6 Oct. 2022
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Comment from Hotel Management
11 Oct. 2022
by The ibis Team
Dear Ema,Thank you for your review.We apologize that the extra cost of car parking was not communicated to you beforehand. As the car park is very small, car parking can only be confirmed on check in because it cannot be pre-booked and is a first in, first serve basis. Once checked in, the car spots are then reserved for the guest and they are free to take their cars in and out of the car park, which would have been the case in this instant. The car parks were taken but the guests would have been out with their cars, and returning later. Our staff are more then happy to assist with any maintenance or housekeeping problems and reception is open 24 hours.Kind regards,Ibis Melbourne
3 out of 5
Booked a room for 5 people. On arrival the 5th bed was not made nor was there bedding or towels for the 5th person. Sofa bed was so dusty, person sleeping on it sneezed the whole trip. Asked twice for the bed to be vacuumed and it did not get done. 2 rolls of toilet paper for 5 people for 5 days. Only cutlery and plates for 4 people. No dishwashing soap. Great location however.
Posted by Sheree on 1 Oct. 2022
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Comment from Hotel Management
1 Oct. 2022
by The ibis Team
Dear ,Sheree Thank you very much for your reviews.We apologies that your stay wasn't comfortable as hoped especially with room service. We will share with our team.Thank you again & hope to see you again in our property.kinds regards
4 out of 5
Clean and in good location
Posted by Jodie on 25 Sep. 2022
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Comment from Hotel Management
27 Sep. 2022
by The ibis team
Dear ,JodieThank you very much for your time for review.We are pleased to know your overall stay was enjoyable & hope to see you again very soon.Kinds RegardsThe ibis team
3 out of 5
Posted by Jaymes on 7 Sep. 2022
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Comment from Hotel Management
9 Sep. 2022
by The ibis team
Dear ,Guest Thank you very much for your review.Kinds Regards
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3988 square feet (370 square meters) and includes a conference center. The eco-friendly ibis Melbourne Hotel and Apartments also features tour/ticket assistance, concierge services, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Melbourne hotel is smoke free.
1 building
250 guestrooms or units
11 levels
3988 sq ft of conference space
370 sq m of conference space
Childcare (surcharge)
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Tour and ticket information
Concierge
Television in lobby
Elevator
No smoking on site
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Soundproofed rooms
Laundry facilities
Babysitting or childcare (surcharge)
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Internet access - wireless
, Internet access in public areas - surcharge
Train station: Southern Cross Station (2.2 km / 1.4 mi)
Metro station: Melbourne Central Station (0.6 km / 0.4 mi)
Parking: Self parking available for a surcharge
Room Amenities
Ibis Melbourne Hotel and Apartments offers 250 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.
Television
Satellite channels
Refrigerator
Coffee maker
Cribs (free)
Housekeeping (on request)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.
Ibis Kitchen Restaurant - This restaurant specializes in local cuisine and serves breakfast only. A children's menu is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Barclaycard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global), Intertek Cristal (3rd party expert - Global), and COVID-19 Guidelines (CDC).
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Property follows sanitisation practices of COVID-19 Guidelines (CDC)
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 50.00 per day
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: AUD 25 per person (approximately)
Self parking fee: AUD 30 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Credit card charges are subject to a surcharge of 1.3 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Ibis Hotel Melbourne
Ibis Melbourne
Melbourne Ibis
ibis Melbourne Hotel Apartments
ibis Hotel Apartments
Ibis Melbourne And Apartments
ibis Melbourne Hotel and Apartments Hotel
ibis Melbourne Hotel and Apartments Melbourne
ibis Melbourne Hotel and Apartments Hotel Melbourne
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Awards & Affiliations
UNESCO Sustainable Tourism Pledge
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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Frequently Asked Questions
Ibis Melbourne Hotel and Apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.
Ibis Melbourne Hotel and Apartments uses enhanced cleaning measures, offers contactless check-in, and ensures social distancing. Sanitization practices of Intertek Cristal (third-party expert - Global), Bureau Veritas (third-party expert - Global) and COVID-19 Guidelines (CDC) are followed. There is a shield between guests and staff in the main contact areas and contactless room service is available.
On-site self-parking (AUD 30 per day; includes in/out privileges)
The closest beach to ibis Melbourne Hotel and Apartments is St Kilda Beach (6.9 km).
You bet! With amenities like kids' meals and babysitting services, as well as free infant beds in the guestrooms, it's no surprise ibis Melbourne Hotel and Apartments is a hit with families.
Yeah, buffet breakfast is offered daily from 7:00 AM to 10:00 AM.
No, ibis Melbourne Hotel and Apartments does not offer an airport shuttle service.
Yep, you can grab a meal at ibis Melbourne Hotel and Apartments's onsite restaurant that serves local cuisine.
Check-in begins at 2:00 PM. Check-out time is 11:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
