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4.1 out of 5

"Disappointing for the amount of money - very basic and not very clean " More

By a verified traveller on Sun 03 Apr 2022

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Hotel Description

Ibis Melbourne Hotel and Apartments puts you in the heart of Melbourne, within just a 10-minute stroll of Queen Victoria Market and Melbourne Central. Highlights at this hotel include a restaurant, a conference center, and a 24-hour business center.

All 250 soundproofed rooms feature TVs with satellite channels, and you can enjoy free WiFi, coffee/tea makers, and safes. Additionally, refrigerators, hair dryers, and phones are available.

The restaurant, ibis Kitchen Restaurant, serves local cuisine and is open for breakfast and dinner. 3988 square feet (370 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a free manager's reception, and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 15-minute walk of this 3.5-star Melbourne Central Business District hotel include Royal Exhibition Building and Carlton Gardens.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$105* Per night/room 23 May - 24 May

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Double Room, Multiple Beds

Bed Count 1 Full Bed Maximum Occupancy 3 Max

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

ibis Melbourne Hotel and Apartments ratings based on 272 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for ibis Melbourne Hotel and Apartments

Everyone (160) Couples (27) Family (64)
2 out of 5
Reception called at 9pm asking for money night before. Also has a 3am alarm on the whole floor?? What is going on??

Posted by on 10 May 2022

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Comment from Hotel Management

11 May 2022 by The ibis Team

Dear Bikramjeet, Thank you for your message. Our apologies that you were disturbed during the night, we will speak with the team and make sure this won't occur again in the future. Kind regards, The ibis team

3 out of 5
Disappointing for the amount of money - very basic and not very clean

Posted by on 3 Apr. 2022

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Comment from Hotel Management

9 Apr. 2022 by The ibis Team

Dear Sarah, Thank you for taking the time to leave us a review. We apologies for your experience as it wasn’t what you’d hoped for. Kind regard,

5 out of 5
Friendly staff, recommend stay here.

Posted by on 29 Mar. 2022

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Comment from Hotel Management

30 Mar. 2022 by The ibis Team

Dear Lynne, \ Thank you for your message. We are glad to know that you enjoyed your stay. We hope to see you again in the future. Kind regards, The ibis team

4 out of 5
Been updated and well kept, clean and friendly service

Posted by on 13 Mar. 2022

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Comment from Hotel Management

20 Mar. 2022 by The ibis Team

Dear, Angela Thank you very much for your review. we are very pleased to know that your stay was overall enjoyable & hope to welcome you again in future in our property. Kinds Regards

5 out of 5
Overall, it was our good experience.

Posted by on 8 Mar. 2022

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Comment from Hotel Management

9 Mar. 2022 by The ibis Team

Dear Komalpreet, Thank you for your comment. we are glad to know that you enjoyed your stay with us. We hope to see you again in the future. Kind regards, The ibis team

4 out of 5
Central location, knowledgeable and courteous staff. Needed an extra pillow, as they were too soft, but couldn't find one.

Posted by on 28 Feb. 2022

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Comment from Hotel Management

4 Mar. 2022 by The ibis Team

Dear ,Robert Thank you very much for your review. We apologies that your stay wasn't as comfortable as hoped especially with soft pillow. Kinds Regards The Ibis team

4 out of 5
The hotel is clean and comfortable and conveniently located. They arranged a Sunday buffet lunch for us for a family get together. The food was good and it was a happy occasion Kid supervised the lunch. We are grateful for his special efforts

Posted by on 28 Feb. 2022

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Comment from Hotel Management

28 Feb. 2022 by The ibis Team

Dear, David Thank you very much for review. We are pleased to know your your stay was overall enjoyable. Thank you again for sharing your experience with us & we hope your next visit will be more pleasant as the previous one. Kinds Regards

4 out of 5
Quite dusty maybe because of the tunnel works behind the property. Also noisy all night. Disappointed no restaurant at night even a bar.

Posted by on 5 Feb. 2022

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Comment from Hotel Management

5 Feb. 2022 by The ibis Team

Dear Catherine, Thank you for your comments and my apologies if your experience did not meet your expectation. We hope to have another opportunity to better serve you next time.

3 out of 5
Tired. The room was clean but there was a few things which could be better. Firstly, the shower was absolutely terrible. The water flow was worse than worse. So weak, I had trouble washing my hair. There was a dirty mark under the vanity, not sure what it was?? The staff told me there would be no room service, because of Covid, but on putting rubbish outside door, it wasn’t picked up for 2 days. Perhaps, there could have been some extras, e.g. water bottles in fridge to compensate for the lack of room service & maybe bin bags available in the room, rather than having to ask at the desk. Upon asking for wine glasses, we were told there were none & given champagne glasses instead. Lucky we were busy outside & only stayed in the room for sleep most of the time.probably won’t stay again.

Posted by on 4 Feb. 2022

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Comment from Hotel Management

4 Feb. 2022 by The ibis Team

Dear Bev, We thank you very much for taking time to provide your feedback. It is disappointment to know your experience fell below expectation. My sincere apologies. We hope to have another opportunity to better serve you in the future. Kind Regards, The ibis Team

5 out of 5
Good clean room. Will stay again

Posted by on 27 Jan. 2022

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Comment from Hotel Management

28 Jan. 2022 by The ibis Team

Dear,Shaun Thank you very much for your review towards us. it is great to hear that you enjoyed your stay & hope see you soon in our property again. Kind regards The ibis team

About the ibis Melbourne Hotel and Apartments

Location 15-21 Therry Street, Melbourne, VIC 3000

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a snack bar/deli. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3988 square feet (370 square meters) and includes a conference center. An airport shuttle at scheduled times is available for a fee. The eco-friendly ibis Melbourne Hotel and Apartments also features tour/ticket assistance, coffee/tea in a common area, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Melbourne hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 11 levels
  • 3988 sq ft of conference space
  • 370 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers for purchase
  • Television in lobby
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Southern Cross Station (2.2 km / 1.4 mi)
  • Metro station: Melbourne Central Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Ibis Melbourne Hotel and Apartments offers 250 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

The hotel hosts a free manager's reception daily.

Ibis Kitchen Restaurant - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Barclaycard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Bureau Veritas (3rd party expert - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 25 per person (approximately)
  • Airport shuttle fee: AUD 39 per person (roundtrip)
  • Airport shuttle fee per child: AUD 39 (roundtrip), (from 1 to 12 years old)
  • Self parking fee: AUD 27 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ibis Hotel Melbourne
  • Ibis Melbourne
  • Melbourne Ibis
  • ibis Melbourne Hotel Apartments
  • ibis Hotel Apartments
  • Ibis Melbourne And Apartments
  • ibis Melbourne Hotel and Apartments Hotel
  • ibis Melbourne Hotel and Apartments Melbourne
  • ibis Melbourne Hotel and Apartments Hotel Melbourne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.