Ibis Melbourne Hotel and Apartments puts you in the heart of Melbourne, within just a 10-minute stroll of Queen Victoria Market and Melbourne Central. Highlights at this hotel include a restaurant, a conference center, and a 24-hour business center.
All 250 soundproofed rooms feature TVs with satellite channels, and you can enjoy free WiFi, coffee/tea makers, and safes. Additionally, refrigerators, hair dryers, and phones are available.
The restaurant, ibis Kitchen Restaurant, serves local cuisine and is open for breakfast and dinner. 3988 square feet (370 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a free manager's reception, and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.
Places within a 15-minute walk of this 3.5-star Melbourne Central Business District hotel include Royal Exhibition Building and Carlton Gardens.
ibis Melbourne Hotel and Apartments ratings based on 272 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for ibis Melbourne Hotel and Apartments
Everyone (160)Couples (27)Family (64)
2 out of 5
Reception called at 9pm asking for money night before. Also has a 3am alarm on the whole floor?? What is going on??
Posted by Bikramjeet on 10 May 2022
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Comment from Hotel Management
11 May 2022
by The ibis Team
Dear Bikramjeet,
Thank you for your message.
Our apologies that you were disturbed during the night, we will speak with the team and make sure this won't occur again in the future.
Kind regards,
The ibis team
3 out of 5
Disappointing for the amount of money - very basic and not very clean
Posted by Sarah on 3 Apr. 2022
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Comment from Hotel Management
9 Apr. 2022
by The ibis Team
Dear Sarah,
Thank you for taking the time to leave us a review. We apologies for your experience as it wasn’t what you’d hoped for.
Kind regard,
5 out of 5
Friendly staff, recommend stay here.
Posted by Lynne on 29 Mar. 2022
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Comment from Hotel Management
30 Mar. 2022
by The ibis Team
Dear Lynne, \
Thank you for your message. We are glad to know that you enjoyed your stay.
We hope to see you again in the future.
Kind regards,
The ibis team
4 out of 5
Been updated and well kept, clean and friendly service
Posted by Angela on 13 Mar. 2022
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Comment from Hotel Management
20 Mar. 2022
by The ibis Team
Dear, Angela
Thank you very much for your review.
we are very pleased to know that your stay was overall enjoyable & hope to welcome you again in future in our property.
Kinds Regards
5 out of 5
Overall, it was our good experience.
Posted by Komalpreet on 8 Mar. 2022
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Comment from Hotel Management
9 Mar. 2022
by The ibis Team
Dear Komalpreet,
Thank you for your comment. we are glad to know that you enjoyed your stay with us.
We hope to see you again in the future.
Kind regards,
The ibis team
4 out of 5
Central location, knowledgeable and courteous staff.
Needed an extra pillow, as they were too soft, but couldn't find one.
Posted by Robert on 28 Feb. 2022
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Comment from Hotel Management
4 Mar. 2022
by The ibis Team
Dear ,Robert
Thank you very much for your review.
We apologies that your stay wasn't as comfortable as hoped especially with soft pillow.
Kinds Regards
The Ibis team
4 out of 5
The hotel is clean and comfortable and conveniently located.
They arranged a Sunday buffet lunch for us for a family get together. The food was good and it was a happy occasion
Kid supervised the lunch. We are grateful for his special efforts
Posted by David on 28 Feb. 2022
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Comment from Hotel Management
28 Feb. 2022
by The ibis Team
Dear, David
Thank you very much for review.
We are pleased to know your your stay was overall enjoyable.
Thank you again for sharing your experience with us & we hope your next visit will be more pleasant as the previous one.
Kinds Regards
4 out of 5
Quite dusty maybe because of the tunnel works behind the property. Also noisy all night. Disappointed no restaurant at night even a bar.
Posted by Catherine on 5 Feb. 2022
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Comment from Hotel Management
5 Feb. 2022
by The ibis Team
Dear Catherine,
Thank you for your comments and my apologies if your experience did not meet your expectation.
We hope to have another opportunity to better serve you next time.
3 out of 5
Tired. The room was clean but there was a few things which could be better. Firstly, the shower was absolutely terrible. The water flow was worse than worse. So weak, I had trouble washing my hair. There was a dirty mark under the vanity, not sure what it was?? The staff told me there would be no room service, because of Covid, but on putting rubbish outside door, it wasn’t picked up for 2 days. Perhaps, there could have been some extras, e.g. water bottles in fridge to compensate for the lack of room service & maybe bin bags available in the room, rather than having to ask at the desk. Upon asking for wine glasses, we were told there were none & given champagne glasses instead. Lucky we were busy outside & only stayed in the room for sleep most of the time.probably won’t stay again.
Posted by Bev on 4 Feb. 2022
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Comment from Hotel Management
4 Feb. 2022
by The ibis Team
Dear Bev,
We thank you very much for taking time to provide your feedback.
It is disappointment to know your experience fell below expectation. My sincere apologies.
We hope to have another opportunity to better serve you in the future.
Kind Regards,
The ibis Team
5 out of 5
Good clean room. Will stay again
Posted by Shaun on 27 Jan. 2022
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Comment from Hotel Management
28 Jan. 2022
by The ibis Team
Dear,Shaun
Thank you very much for your review towards us.
it is great to hear that you enjoyed your stay & hope see you soon in our property again.
Kind regards
The ibis team
Due to COVID-19, this property’s food and beverage options may be limited.
Property Features
There's a restaurant on site, as well as a snack bar/deli. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3988 square feet (370 square meters) and includes a conference center. An airport shuttle at scheduled times is available for a fee. The eco-friendly ibis Melbourne Hotel and Apartments also features tour/ticket assistance, coffee/tea in a common area, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Melbourne hotel is smoke free.
1 building
250 guestrooms or units
11 levels
3988 sq ft of conference space
370 sq m of conference space
Manager's reception (free)
Deli
Childcare (surcharge)
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Newspapers for purchase
Television in lobby
Elevator
No smoking on site
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Soundproofed rooms
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Internet access - wireless
, Internet access in public areas - surcharge
Train station: Southern Cross Station (2.2 km / 1.4 mi)
Metro station: Melbourne Central Station (0.6 km / 0.4 mi)
Property shuttles: Airport shuttle
Parking: Self parking available for a surcharge
Room Amenities
Ibis Melbourne Hotel and Apartments offers 250 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Television
Satellite channels
Refrigerator
Coffee maker
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Connecting rooms available
Wheelchair accessible
Wardrobe or closet
Food & Drink
The hotel hosts a free manager's reception daily.
Ibis Kitchen Restaurant - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Barclaycard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Bureau Veritas (3rd party expert - Global).
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Security system
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
gap period enforced between guest stays 72 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 50.00 per day
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: AUD 25 per person (approximately)
Airport shuttle fee: AUD 39 per person (roundtrip)
Airport shuttle fee per child: AUD 39 (roundtrip), (from 1 to 12 years old)
Self parking fee: AUD 27 per day (in/out privileges)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
Credit card charges are subject to a surcharge of 1.3 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Ibis Hotel Melbourne
Ibis Melbourne
Melbourne Ibis
ibis Melbourne Hotel Apartments
ibis Hotel Apartments
Ibis Melbourne And Apartments
ibis Melbourne Hotel and Apartments Hotel
ibis Melbourne Hotel and Apartments Melbourne
ibis Melbourne Hotel and Apartments Hotel Melbourne
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Awards & Affiliations
UNESCO Sustainable Tourism Pledge
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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Frequently Asked Questions
Ibis Melbourne Hotel and Apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.
Ibis Melbourne Hotel and Apartments uses enhanced cleaning measures, offers contactless check-in, and has a gap period between guest stays. Sanitization practices of Intertek Cristal (third-party expert - Global) and Bureau Veritas (third-party expert - Global) are followed. There is a shield between guests and staff in the main contact areas and contactless room service is available.
On-site self-parking (AUD 27 per day; includes in/out privileges)
The closest beach to ibis Melbourne Hotel and Apartments is St Kilda Beach (6.9 km).
You bet! With amenities like kids' meals and babysitting services, as well as free infant beds in the guestrooms, it's no surprise ibis Melbourne Hotel and Apartments is a hit with families.
Yeah, cooked-to-order breakfast is offered on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
No, but there's an airport shuttle that runs from 6:00 AM - 6:30 PM at scheduled times for a fee.
Yep, you can grab a meal at ibis Melbourne Hotel and Apartments's onsite restaurant that serves local cuisine.
Check-in begins at 2:00 PM. Check-out time is 11:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
