Skip to main content
Beginning of main content
4.1 out of 5

"Easy access most of the places. Parking is bit tricky as no clear instructions given by the staff. I have parked in a different parking area which co ... " More

By a verified traveller on Mon 06 Feb 2023

Enter dates to see availability

Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Oakwood Premier Melbourne. Within just a 15-minute stroll, you'll find DFO South Wharf and Crown Casino and Entertainment Complex. Highlights at this hotel include in-room washers/dryers, free WiFi, and tablet computers.

The restaurant, Fifth Restaurant, is open for breakfast, lunch, and dinner. Lobby Bar is the hotel's own lobby lounge. Added amenities include free WiFi in public areas, concierge services, and a 24-hour front desk. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 4-star Southbank hotel include Melbourne Convention and Exhibition Centre and South Melbourne Market.

Deluxe Room - High Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$170* Per night/room 15 Feb. - 16 Feb.

Deluxe Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Deluxe

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Deluxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Apartment, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Oakwood Premier Melbourne ratings based on 180 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oakwood Premier Melbourne

Everyone (53) Couples (83) Family (19)
4 out of 5
Easy access most of the places. Parking is bit tricky as no clear instructions given by the staff. I have parked in a different parking area which cost me $100, due to unclear instruction.

Posted by on 6 Feb. 2023

Was this review helpful to you?
Comment from Hotel Management

6 Feb. 2023 by Oakwood Premier Melbourne Management

Good morning Theekshana,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are sorry to hear that you had difficulties with parking and that it resulted in an unexpected expense.We appreciate your feedback and would like to sincerely apologise for any inconvenience caused. Clear and accurate parking instructions are an important aspect of our guest experience, and we will work to ensure that all staff are fully trained in this area to avoid similar situations in the future.Please reach out to us if there is anything we can do to rectify this situation or if you would like to discuss your experience further.Thank you again for your feedback and we hope to have the opportunity to accommodate you again in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager

3 out of 5
Staff were not very friendly and deposit was not returned upon check out, shampoo and soap was empty and used

Posted by on 5 Feb. 2023

Was this review helpful to you?
Comment from Hotel Management

5 Feb. 2023 by Oakwood Premier Melbourne Team

Good morning Greg,Thank you for sharing your experience with us at Oakwood Premier Melbourne. We are sorry to hear that you encountered some issues during your stay with us and would like to sincerely apologise for the inconvenience caused. Your feedback is valuable to us and we take all comments seriously as it helps us to improve our services.Regarding the friendliness of our staff, please know that we expect our team to provide the highest level of hospitality and customer service to all of our guests. We will be addressing this issue with the relevant department to ensure that our guests receive the level of service they deserve.We are also sorry to hear that the shampoo and soap were empty and used. We take cleanliness and hygiene very seriously and will be ensuring that all of our guest rooms are well-stocked and properly maintained in the future.Regarding the deposit that was not returned, please accept our apologies for the inconvenience. We will do our best to resolve this issue as soon as possible.Once again, we would like to apologise for the issues you encountered during your stay and we hope that you will give us the opportunity to serve you better in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager

5 out of 5
Lovely and clean. Smells like a spa. Location a bit further out than I would have liked, but still close enough to walk to most touristy places. Highly recommend.

Posted by on 23 Jan. 2023

Was this review helpful to you?
Comment from Hotel Management

23 Jan. 2023 by Oakwood Premier Melbourne Team

Good afternoon Julie,Thank you for your positive feedback about your stay at our hotel. We are glad to hear that you found the hotel to be to your liking. We apologise for the location not being as central as you would have liked, but we are glad to hear that you were still able to walk to most touristy places. We appreciate your recommendation and hope to have the opportunity to welcome you back in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager

5 out of 5
beautiful hotel, the rooms a great, the bar on the 40th floor at night is amazing

Posted by on 22 Jan. 2023

Was this review helpful to you?
Comment from Hotel Management

23 Jan. 2023 by Oakwood Premier Melbourne Team

Good afternoon Ben,Thank you for your positive feedback about your stay at our hotel. We are glad to hear that you found the hotel beautiful, the rooms great and Strato Bar on the 40th floor to be amazing. We strive to provide the best possible experience for our guests and it's great to know that we succeeded in your case. We look forward to having you stay with us again in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager

3 out of 5
Have nothing to say because I don't have anything nice to say.

Posted by on 22 Jan. 2023

Was this review helpful to you?
Comment from Hotel Management

23 Jan. 2023 by Oakwood Premier Melbourne Team

Good afternoon Tanya,We apologise if your experience at our hotel did not meet your expectations. We value all feedback, both positive and negative, as it helps us to improve our services and provide a better experience for our guests. If you would like to share more details about your stay and the issues you encountered, please do not hesitate to contact us. We apologise for any inconvenience you may have experienced and hope that you will give us another opportunity to provide you with a better experience in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager

5 out of 5
Didn't like pillows.

Posted by on 21 Jan. 2023

Was this review helpful to you?
Comment from Hotel Management

22 Jan. 2023 by Oakwood Premier Melbourne Management

Good afternoon Gail,Thank you for leaving a feedback about your stay. We apologise that you were not satisfied with the pillows provided during your stay. We understand that pillow comfort can greatly affect the overall quality of sleep, and we will make sure to address this issue with the appropriate teams. We are sorry for any discomfort this may have caused during your stay and we hope you will give us another opportunity to provide you with a better experience in the future. If you have any other concerns or feedback please let us know, we are always looking for ways to improve our guests’ experience.Kind regardsKarl DumbrellReservation & Guest Relations Manager

5 out of 5
Great place

Posted by on 10 Jan. 2023

Was this review helpful to you?
Comment from Hotel Management

12 Jan. 2023 by Oakwood Premier Melbourne

Thank you Carolyn for sharing your feedback with us. We are glad to hear that you had a great time.

5 out of 5
The cleanliness, the friendly staff, great breakfast and the proximity to everything

Posted by on 8 Jan. 2023

Was this review helpful to you?
Comment from Hotel Management

12 Jan. 2023 by Oakwood Premier Melbourne

Thank you Gary. We are happy to hear that you enjoyed your stay with us. We are grateful for your detailed feedback. Hoping to see you again in the future.

5 out of 5
Absolutely lovely hotel, rooms, foyer and bar. Staff are extremely friendly and helpful. Will definitely return!

Posted by on 6 Jan. 2023

Was this review helpful to you?
Comment from Hotel Management

12 Jan. 2023 by Oakwood Premier Melbourne

Thank you Kate for taking the time to provide us with your review. We’re delighted to hear that we fulfilled your expectations, we hope to welcome you back soon!

4 out of 5
The restaurant was not open which was a shame. We booked the premium room and the club lounge was closed. We were offered a $50 in room credit which was okay should have been $50 per day. We were told about it only when we inquired about the club lounge. It should have been offered to us when we checked in. There was no bottled water in our room ( premium) $425 per night which should have entitled us to some bottles of water. The convenience shop was shut for stock take when we went down to get some water. Not really great!

Posted by on 2 Jan. 2023

Was this review helpful to you?
Comment from Hotel Management

12 Jan. 2023 by Oakwood Premier Melbourne

Thank you Matina for sharing your feedback; we apologize that your experience did not match your expectations. We are very sorry for your bad experience; we have shared your feedback with our team to address the issue. Please know that your review is really valuable in identifying new ways to enhance our service further.please do revisit us and give it another try.

About the Oakwood Premier Melbourne

Location 202 Normanby Rd, Southbank, VIC 3006

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 5 meeting rooms available. A library, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly Oakwood Premier Melbourne. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 392 guestrooms or units
  • 40 levels
  • Built in 2021
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Library
  • Convenience store
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Arcade/game room
  • Washer/dryer

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Southern Cross Station (1.7 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oakwood Premier Melbourne offers 392 accommodations with tablet computers and washers/dryers. 55-inch Smart televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and hair dryers. Housekeeping is provided daily.

  • Washer and dryer
  • Tablet
  • Smart television
  • Digital channels
  • Espresso maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Fifth Restaurant - This restaurant serves breakfast, lunch, and dinner.

Lobby Bar - Onsite lobby lounge. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 100.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Long-term renters welcome
  • LGBTQIA friendly
  • Children stay free: Maximum age 12
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 32 and AUD 32 for adults, AUD 16 and AUD 16 for children (approximately)
  • Uncovered self parking fee: AUD 25 per night
  • Nearby parking fee: AUD 25 per night(66 ft away; open 24 hours)
  • Rollaway bed fee: AUD 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oakwood Premier Melbourne Hotel
  • Oakwood Premier Melbourne Southbank
  • Oakwood Premier Melbourne Hotel Southbank

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
url importing http://www.wotif.com/Melbourne-Hotels-Oakwood-Premier-Melbourne.h70939632-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Melbourne-Hotels-Oakwood-Premier-Melbourne.h70939632-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Melbourne-Hotels-Oakwood-Premier-Melbourne.h70939632-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.