"Easy access most of the places.
Parking is bit tricky as no clear instructions given by the staff.
I have parked in a different parking area which co
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More
A family-friendly stay in the heart of Melbourne awaits you at Oakwood Premier Melbourne. Within just a 15-minute stroll, you'll find DFO South Wharf and Crown Casino and Entertainment Complex. Highlights at this hotel include in-room washers/dryers, free WiFi, and tablet computers.
The restaurant, Fifth Restaurant, is open for breakfast, lunch, and dinner. Lobby Bar is the hotel's own lobby lounge. Added amenities include free WiFi in public areas, concierge services, and a 24-hour front desk. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking.
Places within a 15-minute walk of this 4-star Southbank hotel include Melbourne Convention and Exhibition Centre and South Melbourne Market.
Oakwood Premier Melbourne ratings based on 180 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Oakwood Premier Melbourne
Everyone (53)Couples (83)Family (19)
4 out of 5
Easy access most of the places.
Parking is bit tricky as no clear instructions given by the staff.
I have parked in a different parking area which cost me $100, due to unclear instruction.
Posted by Theekshana on 6 Feb. 2023
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Comment from Hotel Management
6 Feb. 2023
by Oakwood Premier Melbourne Management
Good morning Theekshana,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are sorry to hear that you had difficulties with parking and that it resulted in an unexpected expense.We appreciate your feedback and would like to sincerely apologise for any inconvenience caused. Clear and accurate parking instructions are an important aspect of our guest experience, and we will work to ensure that all staff are fully trained in this area to avoid similar situations in the future.Please reach out to us if there is anything we can do to rectify this situation or if you would like to discuss your experience further.Thank you again for your feedback and we hope to have the opportunity to accommodate you again in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager
3 out of 5
Staff were not very friendly and deposit was not returned upon check out, shampoo and soap was empty and used
Posted by Greg on 5 Feb. 2023
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Comment from Hotel Management
5 Feb. 2023
by Oakwood Premier Melbourne Team
Good morning Greg,Thank you for sharing your experience with us at Oakwood Premier Melbourne. We are sorry to hear that you encountered some issues during your stay with us and would like to sincerely apologise for the inconvenience caused. Your feedback is valuable to us and we take all comments seriously as it helps us to improve our services.Regarding the friendliness of our staff, please know that we expect our team to provide the highest level of hospitality and customer service to all of our guests. We will be addressing this issue with the relevant department to ensure that our guests receive the level of service they deserve.We are also sorry to hear that the shampoo and soap were empty and used. We take cleanliness and hygiene very seriously and will be ensuring that all of our guest rooms are well-stocked and properly maintained in the future.Regarding the deposit that was not returned, please accept our apologies for the inconvenience. We will do our best to resolve this issue as soon as possible.Once again, we would like to apologise for the issues you encountered during your stay and we hope that you will give us the opportunity to serve you better in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager
5 out of 5
Lovely and clean. Smells like a spa.
Location a bit further out than I would have liked, but still close enough to walk to most touristy places. Highly recommend.
Posted by Julie on 23 Jan. 2023
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Comment from Hotel Management
23 Jan. 2023
by Oakwood Premier Melbourne Team
Good afternoon Julie,Thank you for your positive feedback about your stay at our hotel. We are glad to hear that you found the hotel to be to your liking. We apologise for the location not being as central as you would have liked, but we are glad to hear that you were still able to walk to most touristy places. We appreciate your recommendation and hope to have the opportunity to welcome you back in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager
5 out of 5
beautiful hotel, the rooms a great, the bar on the 40th floor at night is amazing
Posted by Ben on 22 Jan. 2023
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Comment from Hotel Management
23 Jan. 2023
by Oakwood Premier Melbourne Team
Good afternoon Ben,Thank you for your positive feedback about your stay at our hotel. We are glad to hear that you found the hotel beautiful, the rooms great and Strato Bar on the 40th floor to be amazing. We strive to provide the best possible experience for our guests and it's great to know that we succeeded in your case. We look forward to having you stay with us again in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager
3 out of 5
Have nothing to say because I don't have anything nice to say.
Posted by Tanya on 22 Jan. 2023
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Comment from Hotel Management
23 Jan. 2023
by Oakwood Premier Melbourne Team
Good afternoon Tanya,We apologise if your experience at our hotel did not meet your expectations. We value all feedback, both positive and negative, as it helps us to improve our services and provide a better experience for our guests. If you would like to share more details about your stay and the issues you encountered, please do not hesitate to contact us. We apologise for any inconvenience you may have experienced and hope that you will give us another opportunity to provide you with a better experience in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager
5 out of 5
Didn't like pillows.
Posted by Gail on 21 Jan. 2023
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Comment from Hotel Management
22 Jan. 2023
by Oakwood Premier Melbourne Management
Good afternoon Gail,Thank you for leaving a feedback about your stay. We apologise that you were not satisfied with the pillows provided during your stay. We understand that pillow comfort can greatly affect the overall quality of sleep, and we will make sure to address this issue with the appropriate teams. We are sorry for any discomfort this may have caused during your stay and we hope you will give us another opportunity to provide you with a better experience in the future. If you have any other concerns or feedback please let us know, we are always looking for ways to improve our guests’ experience.Kind regardsKarl DumbrellReservation & Guest Relations Manager
5 out of 5
Great place
Posted by Carolyn on 10 Jan. 2023
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Comment from Hotel Management
12 Jan. 2023
by Oakwood Premier Melbourne
Thank you Carolyn for sharing your feedback with us. We are glad to hear that you had a great time.
5 out of 5
The cleanliness, the friendly staff, great breakfast and the proximity to everything
Posted by gary on 8 Jan. 2023
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Comment from Hotel Management
12 Jan. 2023
by Oakwood Premier Melbourne
Thank you Gary. We are happy to hear that you enjoyed your stay with us. We are grateful for your detailed feedback. Hoping to see you again in the future.
5 out of 5
Absolutely lovely hotel, rooms, foyer and bar. Staff are extremely friendly and helpful. Will definitely return!
Posted by Kate on 6 Jan. 2023
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Comment from Hotel Management
12 Jan. 2023
by Oakwood Premier Melbourne
Thank you Kate for taking the time to provide us with your review. We’re delighted to hear that we fulfilled your expectations, we hope to welcome you back soon!
4 out of 5
The restaurant was not open which was a shame. We booked the premium room and the club lounge was closed. We were offered a $50 in room credit which was okay should have been $50 per day. We were told about it only when we inquired about the club lounge. It should have been offered to us when we checked in. There was no bottled water in our room ( premium) $425 per night which should have entitled us to some bottles of water. The convenience shop was shut for stock take when we went down to get some water. Not really great!
Posted by Matina on 2 Jan. 2023
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Comment from Hotel Management
12 Jan. 2023
by Oakwood Premier Melbourne
Thank you Matina for sharing your feedback; we apologize that your experience did not match your expectations. We are very sorry for your bad experience; we have shared your feedback with our team to address the issue. Please know that your review is really valuable in identifying new ways to enhance our service further.please do revisit us and give it another try.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 5 meeting rooms available. A library, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly Oakwood Premier Melbourne. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne hotel is smoke free.
1 building
392 guestrooms or units
40 levels
Built in 2021
Charging station for electric cars
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Game room or arcade
Library
Convenience store
Television in lobby
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Grocery/convenience store
Arcade/game room
Washer/dryer
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
Train station: Southern Cross Station (1.7 km / 1.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Oakwood Premier Melbourne offers 392 accommodations with tablet computers and washers/dryers. 55-inch Smart televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and hair dryers. Housekeeping is provided daily.
Washer and dryer
Tablet
Smart television
Digital channels
Espresso maker
Shower
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Fifth Restaurant - This restaurant serves breakfast, lunch, and dinner.
Lobby Bar - Onsite lobby lounge. Open daily.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 12 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for AUD 100.0 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Children stay free
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
One child stays free
Debit cards
Staffed front desk
Smoke detector
Long-term renters welcome
LGBTQIA friendly
Children stay free: Maximum age 12
Property is cleaned with disinfectant
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitisation practices of any association
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 100 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between AUD 32 and AUD 32 for adults, AUD 16 and AUD 16 for children (approximately)
Uncovered self parking fee: AUD 25 per night
Nearby parking fee: AUD 25 per night(66 ft away; open 24 hours)
Rollaway bed fee: AUD 100.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Oakwood Premier Melbourne Hotel
Oakwood Premier Melbourne Southbank
Oakwood Premier Melbourne Hotel Southbank
You should know
One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Oakwood Premier Melbourne offers free cancellation on select room rates. Check out the cancellation policy for more info.
Oakwood Premier Melbourne uses enhanced cleaning measures.
Uncovered on-site self-parking (AUD 25 per night)
The closest beach to Oakwood Premier Melbourne is St Kilda Beach (5.1 km).
You bet! With amenities like an arcade and a corner/local shop, as well as highchairs in the guestrooms, it's no surprise Oakwood Premier Melbourne is a hit with families.
You bet, buffet breakfast is available daily between 6:30 AM and 10:00 AM.
No, Oakwood Premier Melbourne does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.
Check-in begins at 3:00 PM. Check-out time is 11:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
