A family-friendly stay in the heart of Melbourne awaits you at Oakwood Premier Melbourne. Within just a 15-minute stroll, you'll find DFO South Wharf and Crown Casino. Highlights at this hotel include in-room washers/dryers, free WiFi, and tablet computers.
The restaurant, Fifth Restaurant, is open for breakfast. Lobby Bar is the hotel's own lobby lounge. Additionally, you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:00 AM.
Places within a 15-minute walk of this 4-star Southbank hotel include Melbourne Convention and Exhibition Centre and South Melbourne Market.
Oakwood Premier Melbourne ratings based on 230 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Oakwood Premier Melbourne
Everyone (77)Couples (93)Family (24)
5 out of 5
Quality of hotel
Posted by Ross on 17 May 2023
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Comment from Hotel Management
18 May 2023
by Oakwood Premier Melbourne Team
Good afternoon Ross,Thank you for your fantastic rating! We truly appreciate your feedback and are thrilled to hear that you had a flawless experience during your recent stay at our hotel.Receiving a perfect score of 5 out of 5 from you is a testament to our team's dedication to providing exceptional service and creating memorable experiences for our guests. Your satisfaction is our top priority, and we are thrilled to have met and exceeded your expectations.Should you have any future visits or if there is anything else we can do to enhance your experience further, please do not hesitate to reach out to us. We are here to ensure that each stay with us is exceptional in every way.Thank you once again for your outstanding rating. We look forward to welcoming you back for another wonderful stay at our hotel.Kind regardsKarl DumbrellReservation & Guest Relations Manager
5 out of 5
Everything about this stay was amazing!!
Posted by Ruth on 8 May 2023
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Comment from Hotel Management
8 May 2023
by Oakwood Premier Melbourne Team
Good afternoon Ruth,Thank you for your amazing feedback regarding your recent stay at our hotel. We're thrilled to hear that everything about your stay was amazing and that you had an enjoyable experience with us.We pride ourselves on providing exceptional service, comfortable accommodations, and great amenities to our guests. It's always gratifying to know that our guests have had a positive experience with us.Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Kind regardsKarl DumbrellReservation & Guest Relations Manager
5 out of 5
Staff were all great and the room was very clean
Posted by Reese on 7 May 2023
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Comment from Hotel Management
8 May 2023
by Oakwood Premier Melbourne Team
Good morning Reese,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you had a great experience with us, and that our staff members were all great. We take pride in delivering excellent customer service to all of our guests, and we're delighted that we were able to meet your expectations.We're also happy to hear that you found your room to be very clean. Our housekeeping team work hard to maintain the highest standards of cleanliness, and we're glad that their efforts were appreciated.Thank you for choosing to stay with us, and we look forward to welcoming you back to our hotel for your future stays.Kind regardsKarl DumbrellReservation & Guest Relations Manager
5 out of 5
Staff are immaculate
Posted by Robyn on 7 May 2023
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Comment from Hotel Management
8 May 2023
by Oakwood Premier Melbourne Team
Good morning Robyn,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that our staff members were immaculate during your stay. We take pride in delivering excellent customer service to all of our guests, and we're thrilled that our staff were able to meet your expectations.Your feedback is very much appreciated, and we hope to have the opportunity to welcome you back to our hotel soon.Kind regardsKarl DumbrellReservation & Guest Relations Manager
4 out of 5
Posted by Jane on 4 May 2023
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Comment from Hotel Management
24 May 2023
by Oakwood Premier Melbourne Team
Good morning Jane,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your rating of 4 out of 5, and we would like to express our gratitude for choosing to stay with us.While we are glad to see that you had a positive experience overall, we also understand that there may have been aspects that did not meet your expectations entirely. If you have any specific feedback or suggestions on areas where we can improve, please feel free to share them with us. Your input is valuable to us as we continuously strive to enhance our services and exceed our guests' expectations.We hope that despite any shortcomings, you enjoyed your time with us and that we had the opportunity to provide you with a comfortable and pleasant stay.Thank you once again for your feedback, and we hope to have the pleasure of welcoming you back in the future for an even more remarkable experience.Kind regardsKarl DumbrellReservation & Guest Relations Manager
5 out of 5
Beautiful, comfortable room with an amazing view. The room had all the facilities we could have needed. Very secure.
Posted by Alan on 23 Apr. 2023
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Comment from Hotel Management
24 Apr. 2023
by Oakwood Premier Melbourne Team
Good afternoon Alan,Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you enjoyed your recent stay with us and found your room beautiful, comfortable, and with an amazing view.We are committed to providing our guests with a memorable and enjoyable experience, and we are delighted to hear that we were able to meet your expectations. Our team take pride in ensuring that all our guests feel secure and have access to all the facilities they may need during their stay.Thank you again for choosing our hotel for your recent stay, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay.Kind regardsKarl DumbrellReservation & Guest Relations Manager
5 out of 5
Staff very friendly our view was incredible the room a good size tiny complaint was that the fridge hadn't been cleaned and previous persons half drank coke in the fridge. staff very helpful, parking was reasonably priced too $25 for 24hours.
Yes can say I'll / we will definitely be staying again and recommending to friends.
conveniently located to Jeffs shed, DFO and 10 minute walk to Crown
Posted by Linda on 23 Apr. 2023
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Comment from Hotel Management
23 Apr. 2023
by Oakwood Premier Melbourne
Good afternoon Linda,Thank you for taking the time to leave us a review!We're delighted to hear that you enjoyed your stay with us and that you found our staff to be very friendly and helpful. We're also glad to hear that you enjoyed the incredible view from your room and found the room to be a good size. We apologise for the inconvenience caused by the uncleaned fridge, and we will be sure to address this with our housekeeping team to ensure that it doesn't happen again. We're thrilled to hear that you would stay with us again and recommend us to your friends. It's great to hear that our hotel's convenient location was beneficial for you. Thank you again for choosing our hotel for your stay, and we look forward to welcoming you back in the future!Kind regardsKarl DumbrellReservation & Guest Relations Manager
3 out of 5
Very close to the convention & exhibition centre :)
Only 2 teabags on our arrival, not replenished the next day when someone -a housemaid - came into our room during our absence.
Couldn't listen to Australia all over on Sunday morning :(
Unable to watch free-to-air tv, staff unable to assist.
Bed made for VERY short people!
Posted by Russell on 14 Apr. 2023
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Comment from Hotel Management
14 Apr. 2023
by Oakwood Premier Melbourne Team
Good afternoon Russell,Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that our location was convenient for your visit to the convention and exhibition center.We apologise for any inconvenience you experienced regarding the housekeeping service. It is not our standard practice to overlook guest requests for additional tea bags or fail to replenish them. We will investigate this matter further to ensure that it does not happen again in the future. We appreciate you bringing this to our attention.We are sorry to hear that you had difficulties with the television and that our staff were unable to assist you with this issue. We have taken note of this feedback and will work to improve our service and support for our guests in the future.In regards to the bed size, we understand that every guest has their preference, and we apologise if the bed size was not suitable for you. We appreciate your feedback, and we will take this into consideration for future renovations or improvements.Thank you again for your feedback, and we hope to have the opportunity to welcome you back to our hotel in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager
5 out of 5
.
Posted by EMMA on 13 Apr. 2023
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Comment from Hotel Management
13 Apr. 2023
by Oakwood Premier Melbourne Team
Good morning Emma,Thank you for your positive feedback!We're thrilled to hear that you had an enjoyable stay with us and we appreciate your rating of 5 out of 5. We always strive to provide exceptional service and amenities for our guests, and we're glad that we were able to meet your expectations. We hope to have the opportunity to welcome you back in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager
4 out of 5
Convenient location, easy to access, good views of cityscape.
Posted by Ian on 9 Apr. 2023
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Comment from Hotel Management
10 Apr. 2023
by Oakwood Premier Melbourne Team
Good morning Ian,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our hotel's location convenient and the views of the cityscape enjoyable. It is always our goal to provide our guests with a comfortable and convenient stay.We appreciate your kind words and hope to welcome you back to our hotel soon.Kind regardsKarl DumbrellReservation & Guest Relations Manager
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 5 meeting rooms available. The family-friendly Oakwood Premier Melbourne also features an arcade/game room, laundry facilities, and dry cleaning/laundry services. This 4-star Melbourne hotel is smoke free.
1 building
392 guestrooms or units
40 levels
Built in 2021
Charging station for electric cars
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Wedding services available
Game room or arcade
Convenience store
Television in lobby
Onsite shopping
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Grocery/convenience store
Laundry facilities
Arcade/game room
Washer/dryer
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
Train station: Southern Cross Station (1.7 km / 1.1 mi)
Room Amenities
Oakwood Premier Melbourne offers 392 accommodations with tablet computers and washers/dryers. 55-inch Smart televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. Housekeeping is provided daily.
Washer and dryer
Tablet
In-room dining (limited hours)
Smart television
Digital channels
Espresso maker
Shower
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Connecting rooms available
Wardrobe or closet
Desk chair
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Fifth Restaurant - This restaurant serves breakfast only.
Lobby Bar - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 12 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for AUD 80 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
One child stays free
Debit cards
Staffed front desk
Smoke detector
Long-term renters welcome
LGBTQIA friendly
Children stay free - maximum age 12
Property is cleaned with disinfectant
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitisation practices of any association
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 100 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately AUD 35–35 for adults, and AUD 17.5–17.5 for children
Nearby parking fee: AUD 25 per night(66 ft away; open 24 hours)
Rollaway bed fee: AUD 80 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Oakwood Premier Melbourne Hotel
Oakwood Premier Melbourne Southbank
Oakwood Premier Melbourne Hotel Southbank
You should know
One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions
Oakwood Premier Melbourne offers free cancellation on select room rates. Check out the cancellation policy for more info.
Oakwood Premier Melbourne uses enhanced cleaning measures.
The closest beach to Oakwood Premier Melbourne is St Kilda Beach (5.1 km).
You bet! With amenities like an arcade and a corner/local shop, as well as highchairs in the guestrooms, it's no surprise Oakwood Premier Melbourne is a hit with families.
You bet, our guests love the buffet brekkie here! Offered daily between 6:30 AM and 10:00 AM, this is the perfect place to fuel up for a big day full of adventure.
No, Oakwood Premier Melbourne does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant.
Check-in begins at 3:00 PM. Check-out time is 11:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
