"Easy access most of the places. Parking is bit tricky as no clear instructions given by the staff. I have parked in a different parking area which co ... " More
The restaurant, Fifth Restaurant, is open for breakfast, lunch, and dinner. Lobby Bar is the hotel's own lobby lounge. Added amenities include free WiFi in public areas, concierge services, and a 24-hour front desk. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking.
Places within a 15-minute walk of this 4-star Southbank hotel include Melbourne Convention and Exhibition Centre and South Melbourne Market.
6 Feb. 2023 by Oakwood Premier Melbourne Management
Good morning Theekshana,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are sorry to hear that you had difficulties with parking and that it resulted in an unexpected expense.We appreciate your feedback and would like to sincerely apologise for any inconvenience caused. Clear and accurate parking instructions are an important aspect of our guest experience, and we will work to ensure that all staff are fully trained in this area to avoid similar situations in the future.Please reach out to us if there is anything we can do to rectify this situation or if you would like to discuss your experience further.Thank you again for your feedback and we hope to have the opportunity to accommodate you again in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager
5 Feb. 2023 by Oakwood Premier Melbourne Team
Good morning Greg,Thank you for sharing your experience with us at Oakwood Premier Melbourne. We are sorry to hear that you encountered some issues during your stay with us and would like to sincerely apologise for the inconvenience caused. Your feedback is valuable to us and we take all comments seriously as it helps us to improve our services.Regarding the friendliness of our staff, please know that we expect our team to provide the highest level of hospitality and customer service to all of our guests. We will be addressing this issue with the relevant department to ensure that our guests receive the level of service they deserve.We are also sorry to hear that the shampoo and soap were empty and used. We take cleanliness and hygiene very seriously and will be ensuring that all of our guest rooms are well-stocked and properly maintained in the future.Regarding the deposit that was not returned, please accept our apologies for the inconvenience. We will do our best to resolve this issue as soon as possible.Once again, we would like to apologise for the issues you encountered during your stay and we hope that you will give us the opportunity to serve you better in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager
23 Jan. 2023 by Oakwood Premier Melbourne Team
Good afternoon Julie,Thank you for your positive feedback about your stay at our hotel. We are glad to hear that you found the hotel to be to your liking. We apologise for the location not being as central as you would have liked, but we are glad to hear that you were still able to walk to most touristy places. We appreciate your recommendation and hope to have the opportunity to welcome you back in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager
23 Jan. 2023 by Oakwood Premier Melbourne Team
Good afternoon Ben,Thank you for your positive feedback about your stay at our hotel. We are glad to hear that you found the hotel beautiful, the rooms great and Strato Bar on the 40th floor to be amazing. We strive to provide the best possible experience for our guests and it's great to know that we succeeded in your case. We look forward to having you stay with us again in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager
23 Jan. 2023 by Oakwood Premier Melbourne Team
Good afternoon Tanya,We apologise if your experience at our hotel did not meet your expectations. We value all feedback, both positive and negative, as it helps us to improve our services and provide a better experience for our guests. If you would like to share more details about your stay and the issues you encountered, please do not hesitate to contact us. We apologise for any inconvenience you may have experienced and hope that you will give us another opportunity to provide you with a better experience in the future.Kind regardsKarl DumbrellReservation & Guest Relations Manager
22 Jan. 2023 by Oakwood Premier Melbourne Management
Good afternoon Gail,Thank you for leaving a feedback about your stay. We apologise that you were not satisfied with the pillows provided during your stay. We understand that pillow comfort can greatly affect the overall quality of sleep, and we will make sure to address this issue with the appropriate teams. We are sorry for any discomfort this may have caused during your stay and we hope you will give us another opportunity to provide you with a better experience in the future. If you have any other concerns or feedback please let us know, we are always looking for ways to improve our guests’ experience.Kind regardsKarl DumbrellReservation & Guest Relations Manager
12 Jan. 2023 by Oakwood Premier Melbourne
Thank you Carolyn for sharing your feedback with us. We are glad to hear that you had a great time.
12 Jan. 2023 by Oakwood Premier Melbourne
Thank you Gary. We are happy to hear that you enjoyed your stay with us. We are grateful for your detailed feedback. Hoping to see you again in the future.
12 Jan. 2023 by Oakwood Premier Melbourne
Thank you Kate for taking the time to provide us with your review. We’re delighted to hear that we fulfilled your expectations, we hope to welcome you back soon!
12 Jan. 2023 by Oakwood Premier Melbourne
Thank you Matina for sharing your feedback; we apologize that your experience did not match your expectations. We are very sorry for your bad experience; we have shared your feedback with our team to address the issue. Please know that your review is really valuable in identifying new ways to enhance our service further.please do revisit us and give it another try.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 5 meeting rooms available. A library, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly Oakwood Premier Melbourne. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Self parking (surcharge) , Parking (limited spaces)
Oakwood Premier Melbourne offers 392 accommodations with tablet computers and washers/dryers. 55-inch Smart televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and hair dryers. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Fifth Restaurant - This restaurant serves breakfast, lunch, and dinner.
Lobby Bar - Onsite lobby lounge. Open daily.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.