A luxury stay in the heart of Melbourne awaits you at Sheraton Melbourne Hotel. You'll be within steps of Parliament House of Victoria and within a short 5-minute stroll of Princess Theatre. Highlights at this hotel include 2 bars/lounges, a full-service spa, and a restaurant.
A day of pampering can include deep-tissue massages and detox wraps along with aromatherapy and hydrotherapy. The restaurant, Little Collins Street, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Terrace Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the indoor swimming pool, 24-hour gym, spa tub, and sauna. Business amenities include a conference center, a 24-hour business center, and limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.
Sights within a 20-minute walk of this 5-star Melbourne Central Business District hotel include Royal Exhibition Building and Melbourne Cricket Ground.
Sheraton Melbourne Hotel ratings based on 401 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Sheraton Melbourne Hotel
Everyone (255)Couples (58)Business (4)Family (66)
5 out of 5
Warm friendly efficient check in. Lovely rooms and outlook.
Posted by Jane on 27 Nov. 2022
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Comment from Hotel Management
28 Nov. 2022
by Laura Brookes
Thank you so much for taking the time to write some lovely feedback, we hope to see you again, Warm wishes Sheraton Melbourne
5 out of 5
There appeared to be mould in the blind in the bathroom
Posted by Catherine on 20 Nov. 2022
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4 out of 5
Great location, wonderful staff.
Rooms could do with a good dusting.
Posted by Susan on 20 Oct. 2022
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Comment from Hotel Management
20 Oct. 2022
by Laura
Great to hear you had a wonderful stay with us Susan. I will certainly pass your feedback onto management re the dusting. We look forward to welcoming you back to the hotel.Warm wishes
3 out of 5
Room wasn’t properly cleaned.. previous guest had left their cigarettes in the room and the toilet hadn’t been cleaned properly.. and to have to pay for a coffee other than the one that came out of a machine.. not on for a pretty expensive room rate where breakfast was paid for.. won’t stay there again..
Posted by Donna on 25 Sep. 2022
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Comment from Hotel Management
26 Sep. 2022
by Sheraton Melbourne Hotel
Dear DonnaWe are deeply sorry that you didn't enjoy your stay with us over the weekend. We take constructive feedback on very seriously as we like to continue to strive for improvement.I will forward your comments onto management.Warm wishes Sheraton Melbourne Hotel
4 out of 5
Pleasant stay. Rooms were clean & very spacious.
Posted by Reginald on 24 Sep. 2022
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Comment from Hotel Management
24 Sep. 2022
by Laura Brookes
Great to hear you had a lovely stay with us at Sheraton Melbourne Hotel. We hope to see you back in the near future.
1 out of 5
The valet service was not staffed and there are not enough 10 minute parks in front of the hotel. In peak cannot stop car. Forced to spend 30 minutes in peak around the block - still no valet!!! Had to park my car myself and lug heavy luggage from a car park. Next morning staff suggested I carry my luggage back to the car. I asked hotel to do...wasn't done when I returned after lunch to pick up my car. Very busy appointment filled day thrown out in terms of timelines. Only was managed when I made a strong complaint. AWFUL!!! Had to make a second trip back to car to collect my car and luggage. The hot water was tepid and there was mould in the grout. GROSS!!! Horror stay. Very upsetting - would not stay there again or recommend to anybody.
Posted by Karen on 24 Sep. 2022
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Comment from Hotel Management
25 Sep. 2022
by Sheraton Melbourne Hotel
Dear KarenWe are deeply sorry that you didn't enjoy your stay with us over the weekend. I will forward your comments onto management.Please note we are limited to car parking at the front of the hotel, as this is owned by the council.Warm wishes Sheraton Melbourne Hotel
4 out of 5
Great location and nice and quiet
Posted by Julie on 24 Sep. 2022
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Comment from Hotel Management
24 Sep. 2022
by Laura Brookes
Great to hear you had a lovely stay with us at Sheraton Melbourne Hotel. We hope to see you back in the near future.
5 out of 5
Friendly and helpful staff
Posted by Jac on 17 Sep. 2022
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Comment from Hotel Management
19 Sep. 2022
by Laura Brookes
Dear Jac, great to hear! Thank you so much for your feedback, we look forward to welcoming you back to Sheraton Melbourne Hotel.
5 out of 5
First stay there I was very impressed
Posted by Eileen on 17 Sep. 2022
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Comment from Hotel Management
18 Sep. 2022
by Laura Brookes
Dear EileenThank you very much for taking the time to write a review in relation to your stay at Sheraton Melbourne. We are glad you enjoyed your first time with us and we really look forward to having you stay with us again in the near future.
5 out of 5
THis is a great place to stay. Parking one minute walk away for the entire weekend $14.
They didn't seem to have a proper "bar" - something about ordering on a QR code. My room was very comfortable. Like all five-star hotels they never get the lounge service "right". It is always waaaay too inattentive. Twice I had to go to the servery area to order beverages.
Posted by PETER on 13 Sep. 2022
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Comment from Hotel Management
15 Sep. 2022
by Laura Brookes
Dear PeterThank you so much for your valuable feedback that you have given us at Sheraton Melbourne. I will certainly pass this onto the team and we really look forward to welcoming you back to the hotel.Warm wishes Sheraton Melbourne
Sheraton Melbourne Hotel offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. A 24-hour fitness center, a sauna, and a rooftop terrace are also featured at the luxury Sheraton Melbourne Hotel. Parking is available for a fee. This 5-star Melbourne hotel is smoke free.
1 building
174 guestrooms or units
31 levels
2 bars or lounges
Built in 2013
Terrace on the roof
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Garden
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Dining venue
Family Friendly Amenities
Family property
Number of indoor pools - 1
Free WiFi
Soundproofed rooms
Laundry facilities
Babysitting or childcare
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
, Offsite parking discounted rates available
Transport
Train station: Southern Cross Station (1.9 km / 1.2 mi)
Metro station: Parliament Station (0.2 km / 0.1 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Sheraton Melbourne Hotel offers 174 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 40-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Pillowtop beds
Deep soaking tub
IPod dock
In-room dining (24 hours)
LCD television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Separate shower and tub
Rainfall showerhead
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Hair dryer
Laptop safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Little Collins Street - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Terrace Bar - This cocktail bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 5
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Massages
Deep tissue massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 90.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Debit cards
UnionPay
Staffed front desk
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are not in place
Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between AUD 25 and AUD 40 per person (approximately)
Self parking fee: AUD 35 per night
Valet parking fee: AUD 60.00 per night
Rollaway bed fee: AUD 90.0 per night
Credit card charges are subject to a surcharge of 1.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Sheraton Melbourne
Melbourne Sheraton
Melbourne Sheraton Hotel
Sheraton Hotel Melbourne
Sheraton Melbourne
Sheraton Melbourne Hotel
Sheraton Melbourne Hotel Hotel
Sheraton Melbourne Hotel Melbourne
Sheraton Melbourne Hotel Hotel Melbourne
You should know
Pool access available from 6:00 AM to 9:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Sheraton Melbourne Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Sheraton Melbourne Hotel uses enhanced cleaning measures.
Yep, Sheraton Melbourne Hotel has a self car park for AUD 35 per night.
The closest beach to Sheraton Melbourne Hotel is St Kilda Beach (6.1 km).
Yep, there is an onsite spa at Sheraton Melbourne Hotel. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.
Sheraton Melbourne Hotel has an indoor pool. The pool is open 6:00 AM to 9:00 PM.
Sheraton Melbourne Hotel features a full-service spa, an indoor pool and 2 bars. All guestrooms come with deep soaking tubs, pillowtop beds and premium bedding.
A hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sheraton Melbourne Hotel.
You bet! With amenities like babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Sheraton Melbourne Hotel is a hit with families.
No, but there are deep soaking bathtubs in the guestrooms.
Yep, buffet brekkie is on offer daily from 6:30 AM to 10:30 AM.
No, Sheraton Melbourne Hotel does not offer an airport shuttle service.
Yep, you can grab a meal at Sheraton Melbourne Hotel's onsite restaurant that serves international cuisine.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
