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4.3 out of 5

"Wonderful staff, nice clean rooms. " More

By a verified traveller on Wed 21 Feb 2024

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Sheraton Melbourne Hotel. You'll be within steps of Parliament House of Victoria and within a short 5-minute stroll of Princess Theatre. Highlights at this hotel include 2 bars/lounges, a full-service spa, and a restaurant.

A day of pampering can include deep-tissue massages and detox wraps along with aromatherapy and hydrotherapy. The restaurant, Little Collins Street, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Terrace Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the indoor swimming pool, 24-hour gym, spa tub, and sauna. Business travelers can take advantage of meeting rooms, a conference center, and a 24-hour business center. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 20-minute walk of this 5-star Melbourne Central Business District hotel include Royal Exhibition Building and Melbourne Cricket Ground.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$223* Per night/room 2 Apr. - 3 Apr.

Suite, 1 Bedroom, Balcony, City View (Corner)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, City View, Corner (Federation Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, City View, Corner (Treasury Suite)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Room, 1 King Bed, City View (Large Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Melbourne Hotel ratings based on 395 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Melbourne Hotel

Everyone (216) Couples (76) Business (1) Family (79)
5 out of 5
Na

Posted by on 25 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Sheraton Melbourne Hotel

Dear Djordje,Thank you for your recent stay at Sheraton Melbourne Hotel.We are pleased to hear that you enjoyed your stay and it was a 5 out of 5. You will soon also receive a survey from Marriott Head office and we will be delighted if you can share your 5 star rating as this is shared with Marriott Head office. Thank you again and we hope to host you again shortly. Warm wishes Sheraton Melbourne Hotel

5 out of 5
Wonderful staff, nice clean rooms.

Posted by on 21 Feb. 2024

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Comment from Hotel Management

21 Feb. 2024 by Sheraton Melbourne Hotel

Dear Hayley,Thak you for your recent stay at Sheraton Melbourne Hotel.I am glad to hear that you enjoyed your stay at the hotel. Please feel free to share your experience with us on our Marriott form thta i have been emailed to you post your stay. We look forward to welcome you back in the near future.Kind Regards,Sheraton Melbourne Hotel.

3 out of 5

Posted by on 21 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Sheraton Melbourne Hotel

Dear Olivia,Thank you for your recent stay at Sheraton Melbourne Hotel.I am sorry to hear that your stay was not up to standard. If there is anything we could have done better, please do let us know.We look forward to welcome you back in the near future.Kind Regards,Sheraton Melbourne Hotel

4 out of 5

Posted by on 19 Feb. 2024

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Comment from Hotel Management

21 Feb. 2024 by Sheraton Melbourne Hotel

Dear Kellie,Thank You for your recent stay at Sheraton Melbourne Hotel.I am glad to hear that you enjoyed your stay. We would love to know what we could have done to make your stay a 5 out of 5. Thank you again and we look forward to welcome you back to Sheraton Melbourne Hotel.

3 out of 5
Very convenient location and very friendly staff. The bathroom was dirty and we were moved to a new room which great but that bathroom was dirty too. We didn’t have time to request to move again. Little bit disappointing as the room was quite expensive.

Posted by on 17 Feb. 2024

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Comment from Hotel Management

17 Feb. 2024 by Sheraton Melbourne Hotel

Dear Jessica,Thank you for your recent stay at Sheraton Melbourne Hotel. I am glad to hear that you found the location convenient and our staff to be friendly. Your feedback regarding the bathroom has been addressed to our Executive Housekeeper to ensure this does not happen in future. we hope to welcome you back soon and provide you with a 5 out 5 experience.Kind Regards,Sheraton Melbourne Hotel

5 out of 5
The hotel was lovely and clean, the rooms were spacious. The location of the hotel was perfect and conveniently located to everything we wanted to do.

Posted by on 17 Jan. 2024

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Comment from Hotel Management

20 Jan. 2024 by Sheraton Melbourne Hotel

Dear Andrew,Thank you for your recent stay at Sheraton Melbourne. I am glad to hear that you enjoyed your stay with us. we look forward to hosting you in the near future.Kind Regards,Bhavna NeetyeOperations ManagerSheraton Melbourne Hotel

5 out of 5

Posted by on 6 Jan. 2024

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Comment from Hotel Management

9 Jan. 2024 by Sheraton Melbourne Team

Dear Bec,I am glad to hear that you had a great stay. Thank you again for staying at Sheraton Melbourne Hotel. We look forward to welcome you back in the future.

3 out of 5
The aircon had to be changed by staff we had no balcony

Posted by on 2 Jan. 2024

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Comment from Hotel Management

9 Jan. 2024 by Sheraton Melbourne Hotel Team

Dear Jessica,I am sorry to hear that the air conditioning did not work in your room and that your room had no balcony as only suites have a balcony at the Sheraton Melbourne Hotel. Your feedback regarding the air conditioning has been passed on to our Engineering team so this does not happen in the future.Thank You again for staying at Sheraton Melbourne Hotel and we hope to have the chance to welcome you in the future.

4 out of 5

Posted by , from South Nanango on 1 Jan. 2024

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Comment from Hotel Management

9 Jan. 2024 by Sheraton Melbourne Hotel

Dear Tanya,We are glad to hear that you had a good stay at the Sheraton Melbourne Hotel.We hope we can get the chance to welcome you back in the near future.

2 out of 5
Was really disappointed with this stay - booked two rooms for our family of 5 , check in was at 3pm but the adjoining room wasn’t ready until 4.30pm so we were given another room on the same floor which was fine until we realised it had a view of a wall & seemed dark & not inviting. Our corner m room had a nice view but there was mould all on the bathroom blind & the roof paint was tired & chipped. Room service issues in each order - was rectified each time but still frustrating. We were told a cocktail (that was over a hour late) was on the house but we’re still charged $24. The pool was lovely & the staff were friendly & helpful. For the price I expected much more & wouldn’t stay there again.

Posted by on 22 Dec. 2023

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Comment from Hotel Management

24 Dec. 2023 by Sheraton Melboune Hotel

Dear Anna,Thank You for your recent stay at Sheraton Melbourne Hotel.I am glad to hear that you found the staff to be very friendly and your enjoyed your time in the pool.I have passed on your feedback in regard to the late check in and disappointment in the room.I have passed your feedback onto our executive chef and food and beverage manager with regards to Room service and the cocktail. We're revisiting our training programs to reinforce the importance of attentive and respectful (particularly during busy periods) service to prevent such instances from recurring.Thank you again for staying with us and we hope to have the chance to welcome you back in the future.Kind Regards, Bhavna Neetye Operations Manager

Property Features

Sheraton Melbourne Hotel offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center, meeting rooms, and limo/town car service. A 24-hour fitness center, a sauna, and a rooftop terrace are also featured at the luxury Sheraton Melbourne Hotel. Parking is available for a fee. This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 174 guestrooms or units
  • 31 levels
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2013
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Babysitting or childcare
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: Southern Cross Station (2.2 km / 1.3 mi)
  • Metro station: Parliament Station (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Melbourne Hotel offers 174 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 40-inch LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • Deep soaking tub
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Little Collins Street - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Terrace Bar - This cocktail bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Deep tissue massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 90.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 25–40 per person
  • Self parking fee: AUD 35 per night
  • Valet parking fee: AUD 60.00 per night
  • Rollaway bed fee: AUD 90.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Melbourne
  • Melbourne Sheraton
  • Melbourne Sheraton Hotel
  • Sheraton Hotel Melbourne
  • Sheraton Melbourne
  • Sheraton Melbourne Hotel
  • Sheraton Melbourne Hotel Hotel
  • Sheraton Melbourne Hotel Melbourne
  • Sheraton Melbourne Hotel Hotel Melbourne

You should know

  • Pool access available from 6:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.