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4.5 out of 5

"James was so friendly & helpful with everything. It was so nice for our first outing into the city after 12 months. " More

By a verified traveller on Sun 01 Aug 2021

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Sheraton Melbourne Hotel. You'll be within steps of Parliament House of Victoria and within a short 5-minute stroll of Princess Theatre. Highlights at this hotel include 2 bars/lounges, a full-service spa, and a restaurant.

You can enjoy LCD TVs with cable channels, and all 174 soundproofed rooms feature free WiFi, free wired Internet, and iPod docks. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include soaking tubs and rainfall showerheads, while pillowtop beds and premium bedding invite a good night's rest. Separate bathtubs and showers, coffee/tea makers, and free newspapers are also available.

A relaxing day at The Spa at Sheraton Melbourne can include deep-tissue massages, detox wraps, and body wraps along with aromatherapy and hydrotherapy. The restaurant, Little Collins Street, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Terrace Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the indoor swimming pool, 24-hour fitness center, spa tub, and steam room. Business amenities include a conference center, a 24-hour business center, and limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 20-minute walk of this 5-star Melbourne Central Business District hotel include Royal Exhibition Building and Melbourne Cricket Ground.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$251* Per night/room 1 Oct. - 2 Oct.

Executive Suite, 1 Bedroom, Terrace, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

City Suite, 1 Bedroom, Terrace, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

City Suite, 1 Bedroom, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Melbourne Hotel ratings based on 399 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Melbourne Hotel

Everyone (276) Business (4) Couples (66) Family (47)
5 out of 5
James was so friendly & helpful with everything. It was so nice for our first outing into the city after 12 months.

Posted by on 1 Aug. 2021

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5 out of 5
Lovely staff, nice clean and beautifully styled rooms. Great location. Hotel is on the smaller side, my only complaint is we were on the street side of the hotel and on the 14th/top floor and could hear noisy cars but noise stopped by 11.

Posted by on 17 Jul. 2021

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5 out of 5
Great location and amazingly friendly staff

Posted by on 9 Jul. 2021

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5 out of 5
We loved the customer service at this hotel. Nothing was too much trouble and all staff went out of their way to talk to us and assist us. Due to lockdowns in other states they weren't offering buffet breakfast, but it was a blessing in disguise as the al a carte breakfast was amazing.

Posted by on 5 Jul. 2021

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5 out of 5

Posted by on 27 Jun. 2021

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5 out of 5
Friendly staff

Posted by on 26 May 2021

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4 out of 5
Modern and clean

Posted by on 15 May 2021

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5 out of 5
Customer service and room was fantastic

Posted by on 9 May 2021

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4 out of 5
The room was lovely and breakfast was good value. Parking validation was helpful and just across from the hotel. Staff were very professional and friendly. Good value overall.

Posted by on 3 May 2021

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5 out of 5

Posted by on 19 Apr. 2021

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Property Features

Sheraton Melbourne Hotel offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. A 24-hour fitness center, a steam room, and a rooftop terrace are also featured at the luxury Sheraton Melbourne Hotel. Parking is available for a fee. This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 174 guestrooms or units
  • 31 levels
  • 2 bars or lounges
  • Built in 2013
  • Dining venue
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: Southern Cross Station (1.9 km / 1.2 mi)
  • Metro station: Parliament Station (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Melbourne Hotel offers 174 accommodations with iPod docking stations and minibars. Pillowtop beds feature premium bedding. 40-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Little Collins Street - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Terrace Bar - This cocktail bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Deep tissue massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 90.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 25 and AUD 40 per person (approximately)
  • Self parking fee: AUD 35 per night
  • Valet parking fee: AUD 60.00 per night
  • Rollaway bed fee: AUD 90.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Melbourne
  • Melbourne Sheraton
  • Melbourne Sheraton Hotel
  • Sheraton Hotel Melbourne
  • Sheraton Melbourne
  • Sheraton Melbourne Hotel
  • Sheraton Melbourne Hotel Hotel
  • Sheraton Melbourne Hotel Melbourne
  • Sheraton Melbourne Hotel Hotel Melbourne

You should know

  • Pool access available from 6:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.