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4.3 out of 5

"Warm friendly efficient check in. Lovely rooms and outlook. " More

By a verified traveller on Sun 27 Nov 2022

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Sheraton Melbourne Hotel. You'll be within steps of Parliament House of Victoria and within a short 5-minute stroll of Princess Theatre. Highlights at this hotel include 2 bars/lounges, a full-service spa, and a restaurant.

A day of pampering can include deep-tissue massages and detox wraps along with aromatherapy and hydrotherapy. The restaurant, Little Collins Street, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Terrace Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the indoor swimming pool, 24-hour gym, spa tub, and sauna. Business amenities include a conference center, a 24-hour business center, and limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 20-minute walk of this 5-star Melbourne Central Business District hotel include Royal Exhibition Building and Melbourne Cricket Ground.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$251* Per night/room 18 Dec. - 19 Dec.

Suite, 1 Bedroom, Balcony, Corner (City View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, City View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, City View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Melbourne Hotel ratings based on 401 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Melbourne Hotel

Everyone (255) Couples (58) Business (4) Family (66)
5 out of 5
Warm friendly efficient check in. Lovely rooms and outlook.

Posted by on 27 Nov. 2022

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Comment from Hotel Management

28 Nov. 2022 by Laura Brookes

Thank you so much for taking the time to write some lovely feedback, we hope to see you again, Warm wishes Sheraton Melbourne

5 out of 5
There appeared to be mould in the blind in the bathroom

Posted by on 20 Nov. 2022

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4 out of 5
Great location, wonderful staff. Rooms could do with a good dusting.

Posted by on 20 Oct. 2022

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Comment from Hotel Management

20 Oct. 2022 by Laura

Great to hear you had a wonderful stay with us Susan. I will certainly pass your feedback onto management re the dusting. We look forward to welcoming you back to the hotel.Warm wishes

3 out of 5
Room wasn’t properly cleaned.. previous guest had left their cigarettes in the room and the toilet hadn’t been cleaned properly.. and to have to pay for a coffee other than the one that came out of a machine.. not on for a pretty expensive room rate where breakfast was paid for.. won’t stay there again..

Posted by on 25 Sep. 2022

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Comment from Hotel Management

26 Sep. 2022 by Sheraton Melbourne Hotel

Dear DonnaWe are deeply sorry that you didn't enjoy your stay with us over the weekend. We take constructive feedback on very seriously as we like to continue to strive for improvement.I will forward your comments onto management.Warm wishes Sheraton Melbourne Hotel

4 out of 5
Pleasant stay. Rooms were clean & very spacious.

Posted by on 24 Sep. 2022

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Comment from Hotel Management

24 Sep. 2022 by Laura Brookes

Great to hear you had a lovely stay with us at Sheraton Melbourne Hotel. We hope to see you back in the near future.

1 out of 5
The valet service was not staffed and there are not enough 10 minute parks in front of the hotel. In peak cannot stop car. Forced to spend 30 minutes in peak around the block - still no valet!!! Had to park my car myself and lug heavy luggage from a car park. Next morning staff suggested I carry my luggage back to the car. I asked hotel to do...wasn't done when I returned after lunch to pick up my car. Very busy appointment filled day thrown out in terms of timelines. Only was managed when I made a strong complaint. AWFUL!!! Had to make a second trip back to car to collect my car and luggage. The hot water was tepid and there was mould in the grout. GROSS!!! Horror stay. Very upsetting - would not stay there again or recommend to anybody.

Posted by on 24 Sep. 2022

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Comment from Hotel Management

25 Sep. 2022 by Sheraton Melbourne Hotel

Dear KarenWe are deeply sorry that you didn't enjoy your stay with us over the weekend. I will forward your comments onto management.Please note we are limited to car parking at the front of the hotel, as this is owned by the council.Warm wishes Sheraton Melbourne Hotel

4 out of 5
Great location and nice and quiet

Posted by on 24 Sep. 2022

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Comment from Hotel Management

24 Sep. 2022 by Laura Brookes

Great to hear you had a lovely stay with us at Sheraton Melbourne Hotel. We hope to see you back in the near future.

5 out of 5
Friendly and helpful staff

Posted by on 17 Sep. 2022

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Comment from Hotel Management

19 Sep. 2022 by Laura Brookes

Dear Jac, great to hear! Thank you so much for your feedback, we look forward to welcoming you back to Sheraton Melbourne Hotel.

5 out of 5
First stay there I was very impressed

Posted by on 17 Sep. 2022

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Comment from Hotel Management

18 Sep. 2022 by Laura Brookes

Dear EileenThank you very much for taking the time to write a review in relation to your stay at Sheraton Melbourne. We are glad you enjoyed your first time with us and we really look forward to having you stay with us again in the near future.

5 out of 5
THis is a great place to stay. Parking one minute walk away for the entire weekend $14. They didn't seem to have a proper "bar" - something about ordering on a QR code. My room was very comfortable. Like all five-star hotels they never get the lounge service "right". It is always waaaay too inattentive. Twice I had to go to the servery area to order beverages.

Posted by on 13 Sep. 2022

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Comment from Hotel Management

15 Sep. 2022 by Laura Brookes

Dear PeterThank you so much for your valuable feedback that you have given us at Sheraton Melbourne. I will certainly pass this onto the team and we really look forward to welcoming you back to the hotel.Warm wishes Sheraton Melbourne

Property Features

Sheraton Melbourne Hotel offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. A 24-hour fitness center, a sauna, and a rooftop terrace are also featured at the luxury Sheraton Melbourne Hotel. Parking is available for a fee. This 5-star Melbourne hotel is smoke free.

  • 1 building
  • 174 guestrooms or units
  • 31 levels
  • 2 bars or lounges
  • Built in 2013
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: Southern Cross Station (1.9 km / 1.2 mi)
  • Metro station: Parliament Station (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Melbourne Hotel offers 174 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 40-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Pillowtop beds
  • Deep soaking tub
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Little Collins Street - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Terrace Bar - This cocktail bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Deep tissue massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 90.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 25 and AUD 40 per person (approximately)
  • Self parking fee: AUD 35 per night
  • Valet parking fee: AUD 60.00 per night
  • Rollaway bed fee: AUD 90.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Melbourne
  • Melbourne Sheraton
  • Melbourne Sheraton Hotel
  • Sheraton Hotel Melbourne
  • Sheraton Melbourne
  • Sheraton Melbourne Hotel
  • Sheraton Melbourne Hotel Hotel
  • Sheraton Melbourne Hotel Melbourne
  • Sheraton Melbourne Hotel Hotel Melbourne

You should know

  • Pool access available from 6:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.