4.7 out of 5

"Great location, close to shops and bars, restaurants etc " More

By a verified traveller on Mon 27 Aug 2018

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Sheraton Melbourne Hotel. Within just a 15-minute stroll, you'll find popular places like Bourke Street Mall and Melbourne Museum. Highlights at this hotel include 2 bars/lounges, a full-service spa, and a restaurant.

All 174 soundproofed rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and iPod docks. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Nice touches to enhance your stay include soaking tubs and rainfall showerheads, while pillowtop beds and premium bedding invite a good night's rest. Separate bathtubs and showers, coffee/tea makers, and free newspapers are also available.

A relaxing day at EGF Treatment can include deep-tissue massages, detox wraps, and body wraps along with aromatherapy and hydrotherapy. The restaurant, Little Collins Street, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Terrace Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the indoor swimming pool and fitness centre. 7198 square feet (669 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre and limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Within a 20-minute walk of this 5-star Melbourne Central Business District hotel, attractions include Melbourne Cricket Ground and RMIT University.

Traditional Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$199 per night

Executive Terrace, 1 Bedroom Suite, 1 King, City view, Corner room, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Federation Terrace, 1 Bedroom Suite, 1 King, City view, Corner room, High floor, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Traditional, Guest Room, 2 Double

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Grand Deluxe, Larger Guest room, 2 Double, Garden view, Corner room, High floor

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sheraton Melbourne Hotel ratings based on 634 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Melbourne Hotel

Everyone (319) Couples (266) Business (4) Family (45)
2 out of 5
the hotel staff made series mistakes on our check in including assigning the wrong room type and faulty room cards. long wait to correct mistakes and never again for Sheraton Melbourne

Posted by on 1 Dec 2018

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4 out of 5
Nice hotel, liked it's location on the quieter, outer rim of CBD as forced as keep fit with lots of walking. Reception and front desk staff very helpful and friendly, bar staff OK. Room slightly smaller than expected ((for 2 double beds (so potentially 3 people it was a bit tight)) , bathroom great. Overall a good experience and for the price we paid it was very good value.

Posted by , from Melbourne, AU on 29 Nov 2018

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2 out of 5
Very friendly staff and room was comfortable, but the phone lost its charge and started beeping madly at 5am (we hadn’t used or touched it). Breakfast was also served cold.

Posted by on 26 Nov 2018

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5 out of 5
Superb location, fab coffee served by wonderful staff !

Posted by , from Adelaide on 25 Nov 2018

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5 out of 5
Nice clean room, great staff and facilities. Only complaint is that window opened straight into a grey wall not a very appealing view

Posted by , from Melbourne on 25 Nov 2018

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5 out of 5
The staff were unbelievably friendly, helpful and went out of their way to help us with anything

Posted by , from Melbourne, VIC on 25 Nov 2018

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4 out of 5
everything amazing but the pillows. they were huge, tough on the neck and the replacement pillows I asked for were no different,

Posted by , from melbourne on 19 Oct 2018

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4 out of 5
You advertised that all rooms had a bath and I didn’t get this so not happy about that

Posted by , from Melbourne on 18 Oct 2018

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4 out of 5

Posted by on 17 Oct 2018

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5 out of 5
Great staff, faultless room. T.v contrlol not entirely easy to follow though

Posted by on 9 Oct 2018

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Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Offsite parking discounted rates available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 90.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 20 and AUD 40 per person (approximately)
  • Self-parking fee: AUD 30 per night
  • Valet parking fee: AUD 60.00 per night
  • Rollaway bed fee: AUD 90.0 per night
  • On-site credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Melbourne Hotel
  • Sheraton Hotel
  • Sheraton Melbourne

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.