A luxury stay in the heart of Melbourne awaits you at Grand Hotel Melbourne. Within a short 5-minute stroll, you'll find SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre. Highlights at this boutique hotel include a restaurant, an indoor swimming pool, and in-room kitchens.
The restaurant, Gaylord Indian Restaurant, serves Indian cuisine and is open for dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, spa tub, sauna, and kids' swimming pool. Other amenities include free WiFi in public areas and laundry facilities. There's also the convenience of self parking.
Places within a 15-minute walk of this 4.5-star Docklands hotel include Crown Casino and Marvel Stadium.
Grand Hotel Melbourne ratings based on 437 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Grand Hotel Melbourne
Everyone (307)Couples (76)Family (30)
2 out of 5
The girl at reception was rude and very unhelpful.
I would not come there again because of her and I have already told other people not to stay there because she was just plain rude.
Parking is expensive and NOT free....brochures / websites etc say parking is available but do not say you have to pay for it.
You have to cross a busy road and go down another road to get breakfast - its just stupid.
Building itself is beautiful - room which we stayed though was really disappointing and not worth the money paid for it.
The building is gorgeous from the outside but that is the only thing this hotel has going for it. It is expensive for the nothing they provide. And the reception girl on the weekend we stayed was just plain rude.
Posted by Jodie on 22 Mar. 2023
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Comment from Hotel Management
24 Mar. 2023
by Grand Hotel Team
Hi JodieThanks for staying and for your constructive comments. We apologize that our hotel offering was not to your expectations. Covid certainly has changed a lot of procedures and services in the hospitality industry, for some hotels.Breakfast: There is information on the websites that we don't offer breakfast on site, not too sure if you missed this.Parking: I've checked both the Wotif and the Expedia website in relation to car parking and they do mention that there is a cost for this, including our own website, so not too sure which website you are referring to about the free parking.Pricing:I believe that our pricing is very competitive for our accommodation offering, especially on a Saturday night in the City.Staff Issues:The staff member in question did advise what occurred on arrival and has apologized for not being empathetic. Once again, thanks for staying.Kind RegardsPerine
5 out of 5
Perfect as always great location
Rooms are always clean and tidy
Posted by Colin on 21 Mar. 2023
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Comment from Hotel Management
24 Mar. 2023
by Grand Hotel Team
Thanks for staying, we really appreciate your support.Kind RegardsGrand Hotel Team
4 out of 5
Excellent, close to everything
Posted by Tamara on 13 Mar. 2023
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Comment from Hotel Management
14 Mar. 2023
by Grand Hotel Team
Thanks for staying Tamara, we really appreciate your support.Kind regardsGrand Hotel Team
5 out of 5
Had a great stay, the staff were amazing and the pool is very child friendly.
Posted by Diana on 5 Mar. 2023
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Comment from Hotel Management
24 Mar. 2023
by Grand Hotel Team
Thanks for staying Diana, we really appreciate your support and kind review.Kind RegardsGrand Hotel Team
4 out of 5
Convenient to Jeff's shed and Rail station
Posted by Donald on 5 Mar. 2023
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Comment from Hotel Management
14 Mar. 2023
by Grand Hotel Team
Thanks for staying.Kind RegardsGrand Hotel Team
5 out of 5
Great room
Very comfortable and clean
Perfect location
Posted by Jackie on 22 Jan. 2023
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Comment from Hotel Management
2 Feb. 2023
by Grand Hotel Team
Thankyou for your feedback. hope to see you again in the future!
4 out of 5
Staff location room layout good
Posted by Michael on 14 Jan. 2023
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Comment from Hotel Management
2 Feb. 2023
by Grand Hotel Team
Thankyou for your feedback. hope to see you again in the future!
5 out of 5
The place is a classic piece of Melbourne history. A step back in time and Dennis runs a great operation
Posted by Dean on 18 Dec. 2022
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Comment from Hotel Management
29 Dec. 2022
by Grand Hotel Team
Thanks for staying Dean, we really appreciate your support.
5 out of 5
Dennis was a fantastic host; I look forward to my next stay at the Grand, a truly beautiful hotel with excellent customer service.
Posted by Andrew on 14 Nov. 2022
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Comment from Hotel Management
17 Nov. 2022
by Grand Hotel Team
Thanks for staying Andrew, we appreciate your support.
5 out of 5
Great spot
Denis was a legend
Posted by Ben on 23 Oct. 2022
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Comment from Hotel Management
28 Oct. 2022
by Grand Hotel Team
Thanks for staying Ben, we really appreciate your feedback and support. Your praises have been forwarded to Denis.Kind Regards
Grand Hotel Melbourne offers its guests a children's pool, an indoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, a library, and a terrace are also featured at the luxury Grand Hotel Melbourne. For a fee, parking is available. This 4.5-star Melbourne hotel is smoke free.
1 building
74 guestrooms or units
6 levels
Built in 1880
Poolside lounge chairs
Dry cleaning
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Library
Terrace
Garden
BBQ grill(s)
Newspapers in lobby (free)
Fireplace in lobby
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Number of indoor pools - 1
Children's pool
Free WiFi
Soundproofed rooms
Kitchen
Laundry facilities
Refrigerator
Microwave
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Southern Cross Station (0.4 km / 0.2 mi)
Parking: Self parking available for a surcharge
Room Amenities
Grand Hotel Melbourne offers 74 accommodations with DVD players and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Accommodations at this 4.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered once per stay.
In-room kitchen
Sitting area
Pillowtop beds
Minibar
LCD television
Cable channels
Premium channels
DVD player
Refrigerator
Microwave
Oven
Stove
Dishwasher
Coffee maker
Kitchenware
Luxury bedding
Hypo-allergenic bedding
Pillow options
Shower
Housekeeping (once per stay)
Nightly turndown service
Massage in room (surcharge)
Hair dryer
Safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Portable fan
Ensuite bathroom
Wheelchair accessible
Food & Drink
Gaylord Indian Restaurant - This restaurant specializes in Indian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 10:00 AM
Special check-in instructions:
The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:00 AM - 11:00 PM. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 11 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for AUD 55.00 per day.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 72 hours between bookings.
No cots (infant beds) available
Children stay free
Noise-free rooms not guaranteed
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Smoke detector
Children stay free: Maximum age 11
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
gap period enforced between guest stays 72 hours
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Uncovered self parking fee: AUD 35 per day
Rollaway bed fee: AUD 55.00 per day
Credit card charges are subject to a surcharge of 1.6 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grand Melbourne
Grand Hotel MGallery Collection
Grand Melbourne MGallery Collection
Grand MGallery Collection
Grand Hotel Melbourne MGallery Collection
Grand Hotel Melbourne MGallery by Sofitel
Grand Hotel Melbourne MGallery Sofitel
Grand Hotel MGallery Sofitel
Grand Melbourne MGallery Sofitel
Grand MGallery Sofitel
Grand Hotel Melbourne
Quest Grand Hotel
Quest Grand Melbourne
Quest Grand
You should know
Pool access available from 6:00 AM to 10:00 PM.
Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Guests may experience noise disturbance due to nearby construction work.
Awards & Affiliations
The property is a member of Historic Hotels of the World.
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Frequently Asked Questions
Grand Hotel Melbourne offers free cancellation on select room rates. Check out the cancellation policy for more info.
Grand Hotel Melbourne uses enhanced cleaning measures, has a gap period between guest stays, and ensures social distancing.
Uncovered on-site self-parking (AUD 35 per day)
The closest beach to Grand Hotel Melbourne is St Kilda Beach (5.7 km).
Take your pick from a pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 10:00 PM.
A hot tub and a lounge bar, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Grand Hotel Melbourne.
Yeah, brekkie is offered daily.
No, Grand Hotel Melbourne does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves Indian cuisine. Pre dinner cocktails anyone?
Check-in begins at 3:00 PM. Check-out time is 10:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
