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4.4 out of 5

"Perfect as always great location Rooms are always clean and tidy " More

By a verified traveller on Tue 21 Mar 2023

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at Grand Hotel Melbourne. Within a short 5-minute stroll, you'll find SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre. Highlights at this boutique hotel include a restaurant, an indoor swimming pool, and in-room kitchens.

The restaurant, Gaylord Indian Restaurant, serves Indian cuisine and is open for dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, spa tub, sauna, and kids' swimming pool. Other amenities include free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Docklands hotel include Crown Casino and Marvel Stadium.

Standard Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$181* Per night/room 6 Apr. - 7 Apr.

Executive One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Two Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Two Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Studio Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Hotel Melbourne ratings based on 437 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Hotel Melbourne

Everyone (307) Couples (76) Family (30)
2 out of 5
The girl at reception was rude and very unhelpful. I would not come there again because of her and I have already told other people not to stay there because she was just plain rude. Parking is expensive and NOT free....brochures / websites etc say parking is available but do not say you have to pay for it. You have to cross a busy road and go down another road to get breakfast - its just stupid. Building itself is beautiful - room which we stayed though was really disappointing and not worth the money paid for it. The building is gorgeous from the outside but that is the only thing this hotel has going for it. It is expensive for the nothing they provide. And the reception girl on the weekend we stayed was just plain rude.

Posted by on 22 Mar. 2023

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Comment from Hotel Management

24 Mar. 2023 by Grand Hotel Team

Hi JodieThanks for staying and for your constructive comments. We apologize that our hotel offering was not to your expectations. Covid certainly has changed a lot of procedures and services in the hospitality industry, for some hotels.Breakfast: There is information on the websites that we don't offer breakfast on site, not too sure if you missed this.Parking: I've checked both the Wotif and the Expedia website in relation to car parking and they do mention that there is a cost for this, including our own website, so not too sure which website you are referring to about the free parking.Pricing:I believe that our pricing is very competitive for our accommodation offering, especially on a Saturday night in the City.Staff Issues:The staff member in question did advise what occurred on arrival and has apologized for not being empathetic. Once again, thanks for staying.Kind RegardsPerine

5 out of 5
Perfect as always great location Rooms are always clean and tidy

Posted by on 21 Mar. 2023

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Comment from Hotel Management

24 Mar. 2023 by Grand Hotel Team

Thanks for staying, we really appreciate your support.Kind RegardsGrand Hotel Team

4 out of 5
Excellent, close to everything

Posted by on 13 Mar. 2023

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Comment from Hotel Management

14 Mar. 2023 by Grand Hotel Team

Thanks for staying Tamara, we really appreciate your support.Kind regardsGrand Hotel Team

5 out of 5
Had a great stay, the staff were amazing and the pool is very child friendly.

Posted by on 5 Mar. 2023

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Comment from Hotel Management

24 Mar. 2023 by Grand Hotel Team

Thanks for staying Diana, we really appreciate your support and kind review.Kind RegardsGrand Hotel Team

4 out of 5
Convenient to Jeff's shed and Rail station

Posted by on 5 Mar. 2023

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Comment from Hotel Management

14 Mar. 2023 by Grand Hotel Team

Thanks for staying.Kind RegardsGrand Hotel Team

5 out of 5
Great room Very comfortable and clean Perfect location

Posted by on 22 Jan. 2023

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Comment from Hotel Management

2 Feb. 2023 by Grand Hotel Team

Thankyou for your feedback. hope to see you again in the future!

4 out of 5
Staff location room layout good

Posted by on 14 Jan. 2023

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Comment from Hotel Management

2 Feb. 2023 by Grand Hotel Team

Thankyou for your feedback. hope to see you again in the future!

5 out of 5
The place is a classic piece of Melbourne history. A step back in time and Dennis runs a great operation

Posted by on 18 Dec. 2022

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Comment from Hotel Management

29 Dec. 2022 by Grand Hotel Team

Thanks for staying Dean, we really appreciate your support.

5 out of 5
Dennis was a fantastic host; I look forward to my next stay at the Grand, a truly beautiful hotel with excellent customer service.

Posted by on 14 Nov. 2022

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Comment from Hotel Management

17 Nov. 2022 by Grand Hotel Team

Thanks for staying Andrew, we appreciate your support.

5 out of 5
Great spot Denis was a legend

Posted by on 23 Oct. 2022

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Comment from Hotel Management

28 Oct. 2022 by Grand Hotel Team

Thanks for staying Ben, we really appreciate your feedback and support. Your praises have been forwarded to Denis.Kind Regards

About the Grand Hotel Melbourne

Location 33 Spencer St, Docklands, VIC 3000

Property Features

Grand Hotel Melbourne offers its guests a children's pool, an indoor pool, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, a library, and a terrace are also featured at the luxury Grand Hotel Melbourne. For a fee, parking is available. This 4.5-star Melbourne hotel is smoke free.

  • 1 building
  • 74 guestrooms or units
  • 6 levels
  • Built in 1880
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Southern Cross Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Grand Hotel Melbourne offers 74 accommodations with DVD players and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Accommodations at this 4.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered once per stay.

  • In-room kitchen
  • Sitting area
  • Pillowtop beds
  • Minibar
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Housekeeping (once per stay)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Portable fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Gaylord Indian Restaurant - This restaurant specializes in Indian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 AM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 55.00 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • No cots (infant beds) available
  • Children stay free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free: Maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: AUD 35 per day
  • Rollaway bed fee: AUD 55.00 per day
  • Credit card charges are subject to a surcharge of 1.6 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Melbourne
  • Grand Hotel MGallery Collection
  • Grand Melbourne MGallery Collection
  • Grand MGallery Collection
  • Grand Hotel Melbourne MGallery Collection
  • Grand Hotel Melbourne MGallery by Sofitel
  • Grand Hotel Melbourne MGallery Sofitel
  • Grand Hotel MGallery Sofitel
  • Grand Melbourne MGallery Sofitel
  • Grand MGallery Sofitel
  • Grand Hotel Melbourne
  • Quest Grand Hotel
  • Quest Grand Melbourne
  • Quest Grand

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

The property is a member of Historic Hotels of the World.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.