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4.5 out of 5

"We had a great time staying here. Everything was super clean and the staff were friendly. We enjoyed using the pool and were able to book in. Would de ... " More

By a verified traveller on Wed 25 Nov 2020

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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Citadines on Bourke Melbourne. You'll find Her Majesty's Theatre a few steps away and Parliament House of Victoria within a 10-minute stroll. Highlights at this aparthotel include an indoor swimming pool, and in-room kitchenettes and free WiFi.

You can enjoy an LCD TV with a DVD player, and each apartment features an iPod dock, a sitting area, and a coffee/tea maker. A kitchenette comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A safe, a hair dryer, and a phone are also available. Limited housekeeping is available.

Enjoy the fitness center, sauna, and pool loungers. 3498 square feet (325 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Bourke Street Mall and Forum Theatre.

Deluxe Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$150* Per night/room 1 Dec. - 2 Dec.

Executive Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 5 Max

Deluxe Two Bedroom Apartments

Bed Count 2 King Beds Maximum Occupancy 4 Max

Citadines on Bourke Melbourne ratings based on 997 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Citadines on Bourke Melbourne

Everyone (685) Couples (207) Business (6) Family (89)
5 out of 5
We had a great time staying here. Everything was super clean and the staff were friendly. We enjoyed using the pool and were able to book in. Would definitely recommend!

Posted by , from Melbourne on 25 Nov. 2020

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Comment from Hotel Management

28 Nov. 2020 by Sourabh-AGSM

Dear Ash, I am glad that you enjoyed your stay at Citadines. We see you soon. Kind regards

4 out of 5

Posted by on 22 Nov. 2020

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Comment from Hotel Management

23 Nov. 2020 by Aeric

Dear Anonymous, Thank you for your recent stay at Citadines on Bourke Melbourne. We look forward to welcoming you back again soon. Warm regards, Aeric Badyal Guest Service Manager

4 out of 5
Good location for my needs in CBD. Staff were friendly and professional

Posted by , from Wodonga on 4 Jul. 2020

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Comment from Hotel Management

7 Jul. 2020 by Aeric

Dear Jess, Thank you for your lovely review. We are delighted that you enjoyed your recent stay at Citadines and found our Guest Service Team friendly and helpful. We look forward to welcoming you back again soon. Warm regards, Aeric Badyal Guest Service Manager

5 out of 5

Posted by on 14 Jun. 2020

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Comment from Hotel Management

15 Jun. 2020 by Aeric

Dear Anonymous, Thank you for your recent stay at Citadines on Bourke Melbourne. we look forward to welcoming you back soon. Warm Regards, Aeric Badyal Guest Service Manager

5 out of 5
A wonderful location, close to transport, walking distance to parks and venues, great proximity to eateries and restaurants.

Posted by , from Canberra on 9 Jun. 2020

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Comment from Hotel Management

10 Jun. 2020 by Mark Hibberd - Asst. Residence Manager

Hi John, We certainly are blessed with a fantastic location and we hope that more and more guests will be able to take advantage of it as restrictions continue to ease. Thanks for staying at Citadines.

5 out of 5

Posted by on 8 Jun. 2020

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Comment from Hotel Management

10 Jun. 2020 by Mark Hibberd - Asst. Residence Manager

Dear Anonymous, Thanks for staying with us at Citadines on Bourke Melbourne. See you again soon!

5 out of 5
Well located modern building with trams virtually at the entrance

Posted by , from Sunshine Coast, QLD on 16 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Citadines

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Always good.. stay often Prefer carton milk to small packets.

Posted by on 15 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Sandy K

Good afternoon, Thank you so much for choosing Citadines, we hope to catch you upon your next Melbourne visit. Regards

4 out of 5

Posted by on 7 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Laura Stracquadaini, Assistant Guest Service Manag

Dear Guest, Thank you for your feedback, Looking forward to seeing you soon. Kind Regards,

5 out of 5
A modern quiet hotel. Very clean apartment room. Staff were very friendly. Convenient location.

Posted by , from Brisbane on 7 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Laura Stracquadaini, Assistant Guest Service Manag

Dear YH, Thank you very much for your feedback, We are pleased to hear that you enjoyed your stay with us. See you soon. Kind Regards,

About the Citadines on Bourke Melbourne

Location 131-135 Bourke Street, Melbourne, VIC 3000

Property Features

Citadines on Bourke Melbourne offers its guests an indoor pool, a sauna, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. Event space at this aparthotel measures 3498 square feet (325 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the family-friendly Citadines on Bourke Melbourne. Parking is available for a fee. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 380 guestrooms or units
  • 25 levels
  • 3498 sq ft of conference space
  • 325 sq m of conference space
  • Built in 2010
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (24.2 km / 15 mi)
  • Train station: Flinders Street Station (0.9 km / 0.5 mi)
  • Metro station: Parliament Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines on Bourke Melbourne offers 380 accommodations with iPod docking stations and DVD players. Accommodations offer separate sitting areas. 32-inch LCD televisions come with pay movies. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on a limited basis.

  • In-room kitchenette
  • Sitting area
  • IPod dock
  • In-room dining
  • LCD television
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.

Pet Policy

  • Pets: AUD 55 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property only accepts credit cards and debit cards for all onsite payments. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • UnionPay
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 35 per day (in/out privileges)
  • Pet fee: AUD 55 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 2.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bourke Melbourne
  • Citadines Bourke
  • Citadines Bourke Aparthotel
  • Citadines Bourke Aparthotel Melbourne
  • Citadines Bourke Melbourne
  • Citadines Melbourne
  • Citadines Melbourne Bourke
  • Melbourne Bourke
  • Melbourne Citadines
  • Citadines On Bourke Melbourne Hotel Melbourne
  • Citadines Bourke Melbourne Hotel
  • Citadines Bourke Hotel
  • Citadines Bourke Melbourne Aparthotel
  • Citadines on Bourke Melbourne Melbourne
  • Citadines on Bourke Melbourne Aparthotel
  • Citadines on Bourke Melbourne Aparthotel Melbourne

You should know

  • Pool access available from 5:00 AM to 10:00 PM.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.