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4.6 out of 5

"Great apartment, well appointed with good service. Good location. " More

By a verified traveller on Tue 04 Sep 2018

Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Citadines on Bourke Melbourne. You'll find Her Majesty's Theatre a few steps away and Bourke Street Mall within a 10-minute stroll. Highlights at this aparthotel include a restaurant, an indoor swimming pool, and in-room kitchenettes.

You can enjoy an LCD TV with a DVD player, and each apartment features an iPod dock, a sitting area, and a coffee/tea maker. A kitchenette comes equipped with a fridge, a microwave, and a hob, and room service is also available. In-room massages, a safe, and a hairdryer are also available. Limited housekeeping is available.

The restaurant, Kuuraku, serves Japanese cuisine and is open for breakfast, lunch, and dinner. The aparthotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness centre, sauna, and pool loungers. 3498 square feet (325 square metres) of event facilities include conference centres, and other business amenities include limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Parliament House of Victoria and Emporium Melbourne.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$148 per night

Executive Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

Citadines on Bourke Melbourne ratings based on 1,060 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Citadines on Bourke Melbourne

Everyone (704) Couples (251) Business (6) Family (90)
5 out of 5

Posted by on 21 Apr. 2019

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4 out of 5

Posted by on 19 Apr. 2019

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4 out of 5
Central location friendly staff well appointed units

Posted by on 13 Apr. 2019

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Comment from Hotel Management

14 Apr. 2019 by Aeric

Dear Anonymous, Thank you for your recent stay at Citadines on Bourke Melbourne. We look forward to welcoming you back again soon. Warm regards, Aeric Badyal Guest Service Manager

4 out of 5
The location. Very central. Staff very helpful. Beds were very comfortable. Had all the amenities. Overall a good experience. The bathroom requires an exhaust fan. There is an outlet, but it’s not effective.

Posted by on 12 Apr. 2019

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Comment from Hotel Management

12 Apr. 2019 by Celine

Dear Guest, We are happy to hear that you enjoyed your stay at Citadines and loved the great location, friendly staff and great amenities. We look forward to your next stay at our hotel! Regards, Celine Guest Service

5 out of 5

Posted by on 8 Apr. 2019

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Comment from Hotel Management

9 Apr. 2019 by Celine

Dear Guest, We are happy to hear that you enjoyed your stay at Citadines. We look forward to your next stay at our hotel! Regards, Celine Guest Service

5 out of 5
Great location right in the middle of Melbourne. Staff are polite and friendly.

Posted by on 7 Apr. 2019

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Comment from Hotel Management

8 Apr. 2019 by Aeric

Dear Anonymous, Thank you for your lovely review. We are delighted that you enjoyed your recent stay at Citadines and found our Guest Service Team friendly and helpful. We look forward to welcoming you back again soon. Warm regards, Aeric Badyal Guest Service Manager

5 out of 5
Location great, always comfortable. Usually stay here when coming to Melbourne

Posted by on 7 Apr. 2019

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Comment from Hotel Management

8 Apr. 2019 by Aeric

Dear anonymous, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and were able to take advantage of our city central location. We look forward to welcoming you back again soon. Warm regards, Aeric Badyal Guest Service Manager

5 out of 5
Great central location, good quality room for the price.

Posted by on 3 Apr. 2019

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Comment from Hotel Management

3 Apr. 2019 by Celine

Dear Guest, We are happy to hear that you enjoyed your stay at Citadines and loved the convenient location and great rooms. We look forward to your next stay at our hotel! Regards, Celine Guest Service

5 out of 5
Great central location , lovely and quiet. Nice clean room

Posted by on 2 Apr. 2019

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Comment from Hotel Management

2 Apr. 2019 by Celine

Dear Guest, We are happy to hear that you enjoyed your stay at Citadines and enjoyed the convenient location and clean room. We look forward to your next stay at our hotel! Regards, Celine Guest Service

3 out of 5
Great location at the upper end of Bourke Street mall. However reception was unwelcoming as they were having a conversation amongst themselves while I was being checked in. The room I was given was a disabled room with a terrible shower and no sofa/lounge to sit on.

Posted by on 24 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Celine

Dear Guest, We are happy to hear that you enjoyed your stay at Citadines and great location. Thank you for sharing your concerns about your check-in and your room, I have passed on this feedback to our management for solve the issue. We look forward to your next stay at our hotel! Regards, Celine Guest Service

About the Citadines on Bourke Melbourne

Location 131-135 Bourke Street, Melbourne, VIC 3000

Property Features

Citadines on Bourke Melbourne offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this aparthotel measures 3498 square feet (325 square metres) and includes conference centres. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the family-friendly Citadines on Bourke Melbourne. Parking is available for a fee. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 380 guestrooms or units
  • 25 levels
  • 3498 sq ft of conference space
  • 325 sq. m of conference space
  • Built in 2010
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (22.4 km / 13.9 mi)
  • Train station: Flinders Street Station (0.9 km / 0.5 mi)
  • Metro station: Parliament Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines on Bourke Melbourne offers 380 forms of air-conditioned accommodation with iPod docking stations and DVD players. This accommodation offers separate sitting areas. Accommodation at this 4.5-star aparthotel has kitchenettes with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and a hairdryer. 32-inch LCD televisions come with pay-per-view films. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a limited basis and in-room massages can be requested.

  • In-room kitchenette
  • Sitting area
  • iPod dock
  • In-room dining (limited hours)
  • LCD television
  • Films for purchase
  • DVD player
  • Fridge
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (limited)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Kuuraku – This restaurant specialises in Japanese cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Union Pay
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 0.00 per person (approximately)
  • Self-parking fee: AUD 35 per day (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per day
  • On-site credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Citadines Bourke Melbourne Hotel
  • Citadines Bourke Hotel
  • Citadines Bourke Melbourne
  • Citadines Bourke
  • Citadines On Bourke Melbourne Hotel Melbourne
  • Citadines Bourke Melbourne Aparthotel
  • Citadines Bourke Aparthotel

You should know

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.