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4.5 out of 5

"it was absolutely really convenient location if you are looking for place that near to everything! it was just a little issue, that the bathroom has a ... " More

By a verified traveller on Tue 24 May 2022

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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Citadines on Bourke Melbourne. You'll find Her Majesty's Theatre a few steps away and Parliament House of Victoria within a 10-minute stroll. Highlights at this aparthotel include an indoor swimming pool, and in-room kitchenettes and free WiFi.

Each apartment is soundproofed and features an LCD TV with digital channels, along with a sitting area, a coffee/tea maker, and a safe. A kitchenette comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A hair dryer, an iron/ironing board, and a desk are also available. Housekeeping is available on request.

Enjoy the gym, sauna, and pool loungers. 3498 square feet (325 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Bourke Street Mall and Hosier Lane.

Deluxe Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$209* Per night/room 29 May - 30 May

Executive Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Two Bedroom Apartments

Bed Count 2 King Beds Maximum Occupancy 4 Max

Citadines on Bourke Melbourne ratings based on 1,070 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Citadines on Bourke Melbourne

Everyone (715) Couples (225) Business (6) Family (105)
5 out of 5
it was absolutely really convenient location if you are looking for place that near to everything! it was just a little issue, that the bathroom has a cold in here and there, but no big issue though, still happy and absolutely worth every penny!

Posted by on 24 May 2022

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5 out of 5
Great location for what needed to do on the trip. Friendly staff. Clean room.

Posted by on 23 May 2022

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Comment from Hotel Management

23 May 2022 by Mark Hibberd - Assistant Residence Manager

Hi Anna, Thanks so much for staying with us at Citadines on Bourke Melbourne. Hope to see you back again soon.

4 out of 5
Great location, size of room and facilities. Very Central. Just can't understand why the cleaners do not de mould showers when it's obvious. Apart from that - will stay again and bring a bottle of bleach next time.

Posted by on 16 May 2022

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Comment from Hotel Management

17 May 2022 by Mark Hibberd - Assistant Residence Manager

Hi Michael, Thanks for staying with us and sharing your feedback. Don't worry, you won't need to bring your own bleach. My apologies for the condition of the shower and we are certainly attending to it.

5 out of 5
Great location, excellent secure parking, clean and dog friendly. Pity we didn't get the complementary dog bag but we will still be back as it is an excellent place.

Posted by on 11 May 2022

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Comment from Hotel Management

16 May 2022 by Mark Hibberd - Assistant Residence Manager

Hi Colin, Thanks for staying with us and we're glad that you and your dog enjoyed your stay. See you soon

2 out of 5
top location. no room service ,full stop.two towels in seven days ,advised no laundry available, staff shortages.toilet paper on request .no tea or coffee sachets, on request.

Posted by on 2 May 2022

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Comment from Hotel Management

4 May 2022 by Mark Hibberd - Assistant Residence Manager

Hi margie, There's no doubt that we are facing some issues at present but these are not permanent and we hope to see you back in the future when we can offer our full range of services. Thanks for staying with us at Citadines on Bourke Melbourne.

4 out of 5
Central and convenient - basic, no frills accommodation

Posted by on 30 Apr. 2022

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Comment from Hotel Management

1 May 2022 by Mark Hibberd, Assistant Residence Manager

HI Dougals, Thanks for staying with us at Citadnes on Bourke Melbourne. We look forward to being able to welcome you back.

4 out of 5
Close by to everything we wanted to see

Posted by on 25 Apr. 2022

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Comment from Hotel Management

27 Apr. 2022 by Mark Hibberd - Assistant Residence Manager

Hi Matt, Thanks for staying with us and we're delighted that you enjoyed your stay.

4 out of 5
Second time staying a Citadine. Enjoyed my stay as usual - fantastic location, with the Bourke/Russell Tram stop right outside the hotel, which made easy travel access to Southern Cross station for the Skybus to/from the airport. Only thing I noticed during this stay was there's no housekeeping on my floor - Level 23 during my 3 nights stay - this didn't bother me. Will come and stay at the hotel again.

Posted by on 25 Apr. 2022

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Comment from Hotel Management

27 Apr. 2022 by Mark Hibberd - Assistant Residence Manager

Hi Charlene, Thanks for understanding about our limited housekeeping and we hope to return to full servicing soon. We're delighted that you enjoyed your stay once again and we look forward to seeing you again.

2 out of 5
No room service no toilet paper no foxtel

Posted by on 24 Apr. 2022

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Comment from Hotel Management

27 Apr. 2022 by Mark HIbberd - Asistant Residence Manager

Hi Margie, My apologies that your stay was not the exceptional one that it should have been. I hope we see you back at some point for a more comfortable experience.

3 out of 5
Room was good and bed was comfy. A bit disappointing there was no extra hand towels or washers. Water pressure in shower was terrible. The staff were lovely and the coffee cart is open early.

Posted by on 21 Apr. 2022

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Comment from Hotel Management

1 May 2022 by Mark Hibberd, Assistant Residence Manager

Hi Margaret, I do hope that you reported your issues with the water pressure as our team will always so their best to assist. Thanks for staying with us and we hope to see you back soon.

About the Citadines on Bourke Melbourne

Location 131-135 Bourke Street, Melbourne, VIC 3000

Property Features

Citadines on Bourke Melbourne offers its guests an indoor pool, a sauna, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and limo/town car service are available. Event space at this aparthotel measures 3498 square feet (325 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Citadines on Bourke Melbourne. Parking is available for a fee. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 380 guestrooms or units
  • 25 levels
  • 3498 sq ft of conference space
  • 325 sq m of conference space
  • Built in 2010
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Southern Cross Station (1.7 km / 1.1 mi)
  • Metro station: Parliament Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines on Bourke Melbourne offers 380 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. 43-inch LCD televisions come with digital channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • In-room kitchenette
  • Sitting area
  • In-room dining
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.

Pet Policy

  • Pets: AUD 55 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • UnionPay
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 35 per day (in/out privileges)
  • Pet fee: AUD 55 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 2.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bourke Melbourne
  • Citadines Bourke
  • Citadines Bourke Aparthotel
  • Citadines Bourke Aparthotel Melbourne
  • Citadines Bourke Melbourne
  • Citadines Melbourne
  • Citadines Melbourne Bourke
  • Melbourne Bourke
  • Melbourne Citadines
  • Citadines On Bourke Melbourne Hotel Melbourne
  • Citadines Bourke Melbourne Hotel
  • Citadines Bourke Hotel
  • Citadines Bourke Melbourne Aparthotel
  • Citadines on Bourke Melbourne Melbourne
  • Citadines on Bourke Melbourne Aparthotel
  • Citadines on Bourke Melbourne Aparthotel Melbourne

You should know

  • Pool access available from 5:00 AM to 10:00 PM.
  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.