Citadines on Bourke Melbourne Deals & Reviews (Melbourne, AUS)

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Melbourne • 1 Room

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Citadines on Bourke Melbourne, Melbourne, current page

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4.5 out of 5

Wonderful!

See all 1,149 wotif Reviews

"Excellent customer service. Great facilities and location. You will not be disappointed! " More

By a verified traveller on Wed 31 May 2023

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Hotel Description

A family-friendly stay in the heart of Melbourne awaits you at Citadines on Bourke Melbourne. You'll be within steps of Her Majesty's Theatre and within a short 5-minute stroll of Parliament House of Victoria. Highlights at this aparthotel include an indoor swimming pool, and in-room kitchenettes and free WiFi.

Each apartment is soundproofed and features an LCD TV with digital channels, along with a sitting area, a coffee/tea maker, and a safe. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, an iron/ironing board, and a desk are also available. Housekeeping is available on request.

Enjoy the gym, sauna, and pool loungers. 3498 square feet (325 square meters) of event facilities include a conference center, and other business amenities include limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Melbourne Central Business District aparthotel include Bourke Street Mall and Hosier Lane.

Deluxe Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

AU$169* Per night/room 1 Jun. - 2 Jun.

Executive Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Two Bedroom Apartments

Bed Count 2 King Beds Maximum Occupancy 4 Max

Citadines on Bourke Melbourne ratings based on 1,149 Verified Reviews

Review Summary

4.5 out of 5 4.5 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 4.5 out of 5.0

Hotel condition 4.5 out of 5.0

Guest reviews for Citadines on Bourke Melbourne

5 out of 5

Excellent customer service. Great facilities and location. You will not be disappointed!

Posted by Asim on 31 May 2023

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5 out of 5

We will certainly be staying at this wonderful and welcoming property again. Great safe location and clean room with mini kitchen.

Posted by Bernadette on 29 May 2023

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Comment from Hotel Management

30 May 2023 by Tunjira Srisuk - Assistant Guest Service Manager

Hi Bernadette, Thank you so much for your kind words and we're delighted that you enjoyed your stay with us at Citadines. Look forward to seeing you back soon. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

4 out of 5

Posted by Terry on 28 May 2023

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Comment from Hotel Management

30 May 2023 by Tunjira Srisuk - Assistant Guest Service Manager

Hi Terry, Thank you for choosing to stay with us at Citadines on Bourke Melbourne. We hope to see you soon. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

5 out of 5

Greeted by Shereen. Lovely personality Comfy beds China town over the road. Will be back

Posted by Kevin on 28 May 2023

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Comment from Hotel Management

30 May 2023 by Tunjira Srisuk - Assistant Guest Service Manager

Hi Kevin, Thank you for staying with us at Citadines on Bourke Melbourne. I'll be sure to pass your kind words on to Shereen. I know she will delighted to hear that she made such an impression. We hope to see you soon. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

4 out of 5

The room was neat and tidy with all amenities that we needed.

Posted by Graeme on 15 May 2023

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Comment from Hotel Management

16 May 2023 by Tunjira Srisuk - Assistant Guest Service Manager

Hi Graeme, Thank you so much for staying with us at Citadines on Bourke Melbourne. We greatly appreciate your review. We hope to see you soon. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

4 out of 5

I love that it is dog friendly. An ice machine would be nice. But, no one answered the phone on the many times I called to make the booking. Parking discount was 👍

Posted by Todd on 14 May 2023

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Comment from Hotel Management

14 May 2023 by Clarissa Guevara - Assistant Guest Service Manager

Dear Todd, Thank you for your review, we greatly appreciate it. We are delighted to hear that you enjoyed your stay with us. Kind Regards, Clarissa Guevara - Assistant Guest Service Manager

3 out of 5

Location was good

Posted by Michael on 10 May 2023

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Comment from Hotel Management

12 May 2023 by Tunjira Srisuk - Assistant Guest Service Manager

Hi Michael, Thank you for choosing to stay with us at Citadines on Bourke Melbourne. We hope to welcome you back soon. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

4 out of 5

Front desk staff were brilliant and extremely helpful. Location great. Rooms clean and for a city location lovely and quiet

Posted by Stephanie on 9 May 2023

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Comment from Hotel Management

10 May 2023 by Tunjira Srisuk - Assistant Guest Service Manager

Hi Stephanie, Thank for staying with us at Citadines on Bourke Melbourne. We are delighted to read that you find the location amazing and the staff helpful. We truly appreciate this. We hope to welcome you back soon. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

3 out of 5

Posted by Sally on 9 May 2023

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Comment from Hotel Management

30 May 2023 by Tunjira Srisuk - Assistant Guest Service Manager

Hi Sally, Thank you for staying with us at Citadines on Bourke Melbourne. We hope to welcome you back soon. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

5 out of 5

Posted by Lai on 7 May 2023

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Comment from Hotel Management

12 May 2023 by Tunjira Srisuk - Assistant Guest Service Manager

Hi Lai, Thank you for staying with us at Citadines on Bourke Melbourne. We hope to see you soon. Kind regards, Tunjira Srisuk - Assistant Guest Service Manager

About the Citadines on Bourke Melbourne

Location 131-135 Bourke Street, Melbourne, VIC 3000

Property Features

Citadines on Bourke Melbourne offers its guests an indoor pool, a sauna, and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this aparthotel measures 3498 square feet (325 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the family-friendly Citadines on Bourke Melbourne. Parking is available for a fee. This 4.5-star Melbourne aparthotel is smoke free.

1 building
380 guestrooms or units
25 levels
3498 sq ft of conference space
325 sq m of conference space
Built in 2010
Poolside lounge chairs
Conference center
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Car service
Tour and ticket information
Concierge
Computer for guest use
Newspapers in lobby (free)
Television in lobby
Elevator
No smoking on site

Family Friendly Amenities

Number of indoor pools - 1
Free WiFi
Soundproofed rooms
Kitchenette
Laundry facilities
Refrigerator
Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

Train station: Southern Cross Station (1.7 km / 1.1 mi)
Metro station: Parliament Station (0.4 km / 0.2 mi)
Parking: Self parking available for a surcharge

Room Amenities

Citadines on Bourke Melbourne offers 380 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. 43-inch LCD televisions come with digital channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

In-room kitchenette
Sitting area
LCD television
Digital channels
Refrigerator
Microwave
Stove
Dishwasher
Coffee maker
Kitchenware
Shower
Rollaway beds (surcharge)
Housekeeping (on request)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Connecting rooms available
Change of towels (on request)
Change of bedsheets (on request)

Hotel Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight

Special check-in instructions:

Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! One child 5 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for AUD 50.0 per day.

Pet Policy

Pets: AUD 55 per pet, per stay
Only dogs and cats are allowed
Maximum 2 per room
Food and water bowls are available
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

Children stay free
Pets allowed in specific rooms only
Service animals are allowed
Service animals are exempt from fees/restrictions
One child stays free
Debit cards
UnionPay
Guests will receive an email with special check-in instructions
Staffed front desk
Children stay free - maximum age 5
Property uses a professional cleaning service
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Self parking fee: AUD 35 per day (in/out privileges)
Pet fee: AUD 55 per pet, per stay
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: AUD 50.0 per day
Credit card charges are subject to a surcharge of 2.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Bourke Melbourne
Citadines Bourke
Citadines Bourke Aparthotel
Citadines Bourke Aparthotel Melbourne
Citadines Bourke Melbourne
Citadines Melbourne
Citadines Melbourne Bourke
Melbourne Bourke
Melbourne Citadines
Citadines On Bourke Melbourne Hotel Melbourne
Citadines Bourke Melbourne Hotel
Citadines Bourke Hotel
Citadines Bourke Melbourne Aparthotel
Citadines on Bourke Melbourne Melbourne
Citadines on Bourke Melbourne Aparthotel
Citadines on Bourke Melbourne Aparthotel Melbourne

You should know

Pool access available from 5:00 AM to 10:00 PM.
One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Citadines on Bourke Melbourne