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3.9 out of 5

"Staff courteous Parking great Clean and central. A little noisy from traffic but privacy and amenities good " More

By a verified traveller on Tue 03 Aug 2021

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Hotel Description

Great Southern Hotel Melbourne puts you in the heart of Melbourne, within just a 10-minute stroll of SEA LIFE Melbourne and Melbourne Convention and Exhibition Centre. Highlights at this hotel include a restaurant and in-room free WiFi.

LCD TVs with digital channels are featured in all 285 rooms, and you can enjoy coffee/tea makers, safes, and hair dryers. Refrigerators, phones, and irons/ironing boards are also available.

This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk, and express check-out. Added amenities include laundry facilities, dry cleaning/laundry services, and free newspapers in the lobby. There's also the convenience of self parking.

Places within a 15-minute walk of this 3.5-star Melbourne Central Business District hotel include Crown Casino and Entertainment Complex and Marvel Stadium.

Mini Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$76* Per night/room 17 Oct. - 18 Oct.

Mini Double Room (No housekeeping)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Queen Room with No Housekeeping

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room

Bed Count 2 King Beds Maximum Occupancy 4 Max

Superior Twin Room with No Housekeeping

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Great Southern Hotel Melbourne ratings based on 613 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Great Southern Hotel Melbourne

Everyone (387) Couples (71) Family (95)
4 out of 5
Staff courteous Parking great Clean and central. A little noisy from traffic but privacy and amenities good

Posted by on 3 Aug. 2021

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Comment from Hotel Management

3 Aug. 2021 by Eds

Thanks for your awesome feedback! Glad you enjoyed your stay. We are looking forward to your next stay.

2 out of 5
COVID lock prevented us from staying Wotif could not do anything for us lost our booking and money Very Pointed report if advise trying elsewhere

Posted by on 20 Jul. 2021

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Comment from Hotel Management

20 Jul. 2021 by Ed

We're sorry about the issue you have experienced. Thank you for letting us know. Regrettably, the hotel does not have control over the bookings that were made through a third-party booking agency. The hotel cannot make any changes to the guest's booking as the booking was not made directly with the hotel, it was made through Wotif.

3 out of 5
The heater was very loud and I was freezing all night

Posted by on 9 Jul. 2021

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4 out of 5
It was comfortable for our needs. Close to everything. Short walk to Southbank,Docklands, city center.

Posted by on 4 Jul. 2021

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Comment from Hotel Management

6 Jul. 2021 by Ed

Thank you for your stay. We appreciate your feedback. See you again on your next trip.

4 out of 5
Property was comfortable and within walking distance to public transport. Staff were friendly. Cleanliness left a lot to be desired - dirty marks on bathroom door and rubbish from previous guest left under one of the beds.

Posted by on 1 Jul. 2021

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Comment from Hotel Management

2 Jul. 2021 by Ed

Thank you for your stay. We appreciate your feedback.

3 out of 5
I didn’t attend the hotel due to COVID restrictions

Posted by on 7 Jun. 2021

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Comment from Hotel Management

7 Jun. 2021 by Ern

Thank you. We appreciate your feedback.

1 out of 5

Posted by on 28 May 2021

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Comment from Hotel Management

8 Jun. 2021 by Ern

Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations.

4 out of 5
Not fancy but good value, clean and very helpful staff

Posted by on 27 May 2021

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Comment from Hotel Management

27 May 2021 by Ern

Thanks for your awesome feedback! Glad you enjoyed your stay. We are looking forward for your next stay.

2 out of 5
Really bad experience with room, really small and not properly clean and maintained.

Posted by on 23 May 2021

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Comment from Hotel Management

30 May 2021 by Ern

Thank you for your feedback. We apologize for this experience during your stay. This matter has been escalated to management who will endeavour to prevent this from happening again. We hope to welcome you to the Great Southern hotel again in the near future.

2 out of 5
Water in shower took 5 minutes to get hot.

Posted by on 19 May 2021

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Comment from Hotel Management

19 May 2021 by Ern

Thank you for your feedback. We apologise for this experience during your stay. This matter has been escalated to management who will endeavour to prevent this from happening again. We hope to welcome to the Great Southern hotel again in the near future.

About the Great Southern Hotel Melbourne

Location 44 Spencer Street, Melbourne, VIC 3000

Property Features

There's a restaurant on site. WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby are also featured at Great Southern Hotel Melbourne. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Melbourne hotel is smoke free.

  • 285 guestrooms or units
  • 6 levels
  • 2 buildings
  • Dining venue
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Southern Cross Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Great Southern Hotel Melbourne offers 285 air-conditioned accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

  • LCD television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Great Southern Hotel Melbourne has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; cashless payment methods are available for all transactions; masks are required in public areas.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per night
  • Early check-in fee: AUD 20 (subject to availability)
  • Late check-out fee: AUD 20 (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Great Melbourne
  • Great Southern Hotel Melbourne
  • Great Southern Melbourne
  • Great Southern Melbourne Hotel
  • Hotel Great Southern Melbourne
  • Melbourne Great Southern Hotel
  • Southern Hotel Melbourne
  • Southern Melbourne
  • Enterprize Hotel Melbourne
  • Great Southern Hotel
  • Great Southern Melbourne
  • Great Southern Hotel Melbourne Hotel
  • Great Southern Hotel Melbourne Melbourne
  • Great Southern Hotel Melbourne Hotel Melbourne

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.