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4.4 out of 5

"Staff where wonderful. Everything was wonderful . Would come back anytime and can’t say enough to anyone who wants to go. " More

By a verified traveller on Tue 24 Nov 2020

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at The Hotel Windsor. Within just a 15-minute stroll, you'll find Bourke Street Mall and Melbourne Central. Highlights at this boutique hotel include a restaurant, a bar/lounge, and a conference center.

All 180 rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, coffee/tea makers, and free newspapers. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries, while premium bedding and pillow menus invite a good night's rest. Safes, hair dryers, and phones are also available.

The restaurant, One Eleven Spring Street, is open for breakfast. Cricketers Bar is the hotel's own sports bar, serving drinks along with lunch and dinner. Additionally, you'll find free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 10 AM. There's also valet parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 5-star Melbourne Central Business District hotel include Melbourne Cricket Ground and Queen Victoria Market.

Traditional Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$209* Per night/room 29 Nov. - 30 Nov.

Victorian Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Windsor Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Hotel Windsor ratings based on 604 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Hotel Windsor

Everyone (421) Couples (93) Family (74)
5 out of 5
Staff where wonderful. Everything was wonderful . Would come back anytime and can’t say enough to anyone who wants to go.

Posted by , from Cribpoint on 24 Nov. 2020

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5 out of 5
The size of th rooms or I should say suit was amazing

Posted by on 21 Mar. 2020

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Comment from Hotel Management

21 Mar. 2020 by Alex

Dear Sir / Madam, Thank you for your review. We are delighted to read that you enjoyed the size of our rooms and we hope to see you again soon. Kind regards, Alex Hampshire Front Office Manager

3 out of 5
Loved the heritage of the building.Staff were excellent nothing was to much trouble. The room I stay was tired and for a first class hotel.There was a power board in my room to meet all the needs a traveller need to day with phones,iPad as such.The fridge was a disgrace the amount of ice was to it capacity.The head boards for the beds was coming away from the wall.It was a shame to see the room in this poor condition

Posted by on 16 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Alex Hampshire

Dear Sir / Madam, Thank you for taking the time to share your feedback. We are delighted to see that you enjoyed the heritage side of our building. I am sorry to hear about the fridge and head boards in your room. Rest assured, I will be following up with our Maintenance Team. Thank you again for you comments and we hope to welcome you back soon. Kind regards, Alex Hampshire Front Office Manager

5 out of 5
Such a wonderful period Hotel. Amazing decor, fantastic location, & extremely helpful & pleasant staff. Our Junior Suite was spotless, cleaned every day, & enjoyed a lovely view over the trees of Bourke Street. Our first visit to The Windsor but certainly not our last. Thank you.

Posted by , from Fernvale NSW Australia on 13 Mar. 2020

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Comment from Hotel Management

14 Mar. 2020 by Alex

Dear Mr Wayne Jeffery, Thank you for taking the time to share your feedback. We are delighted to see that you enjoyed your room and the location of our Hotel. We look forward to welcoming you back soon! Kind regards, Alex Hampshire Front Office Manager

2 out of 5
Lovely heritage property, beautiful artwork & flower installations in the lobby. Room was quite small, and very hot given that the in room aircon system was disabled & an overall setting had been applied. Room temp measured 27 degrees, when complaint was made suggestion was to open the window, which inevitably lead to noise issues. TV picture & sound quality was very poor, & made watching anything difficult. Bed was adequate but not very comfy. Overall a disappointing stay at what should have been a luxurious hotel. A return visit is doubtful given this experience.

Posted by on 9 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Alex

Dear Forbes, Thank you for sharing your valuable and constructive comments, it will allow us to focus on areas which require immediate improvements. It is regrettable to hear that not all aspects of your stay were enjoyable and we do apologise for any inconvenience or disappointment that you experienced during your recent stay with us. The quality of service provided at The Hotel Windsor is of the utmost importance to us, and I would like to affirm to you that we will ensure your feedback is addressed diligently. Please let me know if you are returning to Melbourne, I would be more than happy to facilitate your booking. Kind regards, Alex Hampshire Front Office Manager

5 out of 5

Posted by on 9 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by THW

Dear Sir / Madam, Thank you for the 5/5 rating this is appreciated. Warm Regards Alex Hampshire Front Office Manager

4 out of 5

Posted by on 7 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Alex

Dear Sir / Madam, Thank you for your rating. We hope to welcome you back soon. Kind regards, Alex Hampshire Front Office Manager

5 out of 5

Posted by on 2 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by Alex

Dear Guest, Thank you for the 5 out of 5. We look forward to welcoming you back soon. Kind regards, Alex Hampshire Front Office Manager

5 out of 5

Posted by on 28 Feb. 2020

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Comment from Hotel Management

4 Mar. 2020 by Alex

Dear Guest, Thank you for the 5 out of 5! We hope to see you again soon. Kind regards, Alex Hampshire Front Office Manager

3 out of 5
Took my daughter down for a treat. The gods were against us and shortened our stay but , that aside, probably wouldn’t stay again. We were in a deluxe room which was big. Check in , despite me explaining that I was in a bit of a hurry, felt like I was dealing with the Rowan Atkinson character gift wrapping in ‘Love Actually’ Parking was easy , check out easy and breakfast pretty good ( no not a buffet , if your kids are into them ) .

Posted by , from Melbourne on 23 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Alex

Dear Annie, Thank you for your recent stay with us. Unfortunately we cannot control the gods! However I am sorry the check in was slow even though you have stated you were in a rush. I will have a chat to the team. Please drop me a line if you are coming to Melbourne again I would be more than happy to facilitate your booking. Kind regards, Alex Hampshire

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 5770 square feet (536 square meters) and includes a conference center. An airport shuttle (available 24 hours) is available for a fee. The luxury The Hotel Windsor also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. Smoking is allowed in designated areas at this Victorian Melbourne hotel.

  • 1 building
  • 180 guestrooms or units
  • 4 levels
  • 5770 sq ft of conference space
  • 536 sq m of conference space
  • Built in 1883
  • Dining venue
  • Bar or lounge
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (22.6 km / 14 mi)
  • Train station: Flinders Street Station (1.3 km / 0.8 mi)
  • Metro station: Parliament Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Hotel Windsor offers 180 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10 AM.

One Eleven Spring Street - This restaurant serves breakfast only.

Cricketers Bar - This sports bar serves lunch and dinner. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 65.0 per day.

Pet Policy

  • No pets allowed

Policies

Please note for all breakfast-inclusive rates breakfast is served in the One Eleven Spring St. Restaurant.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.

  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 35 for adults and AUD 35 for children (approximately)
  • Airport shuttle fee: AUD 120 per vehicle (one-way)
  • Airport shuttle fee per child: AUD 120 (one-way)
  • Valet parking fee: AUD 55.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Windsor Melbourne
  • Windsor Melbourne
  • Hotel Windsor
  • Windsor Hotel Melbourne
  • The Hotel Windsor Hotel
  • The Hotel Windsor Melbourne
  • The Hotel Windsor Hotel Melbourne

You should know

  • The Hotel Windsor offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.