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4.5 out of 5

"Central location. Lovely old hotel. " More

By a verified traveller on Sun 15 May 2022

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Hotel Description

A luxury stay in the heart of Melbourne awaits you at The Hotel Windsor. Within just a 15-minute stroll, you'll find Bourke Street Mall and Melbourne Central. Highlights at this boutique hotel include a restaurant, a bar/lounge, and a conference center.

All 180 rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, coffee/tea makers, and safes. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries, while premium bedding and pillow menus invite a good night's rest. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, One Eleven Spring Street, is open for breakfast. Cricketers Bar is the hotel's own sports bar, serving drinks along with lunch and dinner. Additionally, you'll find free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 10 AM. There's also valet parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 5-star Melbourne Central Business District hotel include Melbourne Cricket Ground and Queen Victoria Market.

Traditional Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$239* Per night/room 5 Jun. - 6 Jun.

Premier Family Room

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Victorian Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Windsor Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Hotel Windsor ratings based on 349 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Hotel Windsor

Everyone (158) Couples (94) Family (80)
4 out of 5
Central location. Lovely old hotel.

Posted by on 15 May 2022

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Comment from Hotel Management

16 May 2022 by The Hotel Windsor team

Thank you very much for staying with us at the Windsor. We look forward to welcoming you back to the hotel in the future.

5 out of 5
Always obliging staff, beautiful rooms. All Class

Posted by on 29 Apr. 2022

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Comment from Hotel Management

30 Apr. 2022 by The Hotel Windsor team

Thank you very much for your kind words and for choosing to stay with us. The honour was ours. We look forward to welcoming you back next time.

5 out of 5
Staff and facilities once again lived up to the elegant surroundings

Posted by on 23 Apr. 2022

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Comment from Hotel Management

8 May 2022 by The Hotel Windsor Team

Thank you very much for your kind words and for staying with us at the Duchess of Spring Street. We look forward to welcoming you back for your next stay in Marvelous Melbourne.

5 out of 5
All staff were welcoming, friendly and helpful. It was difficult to have a meal there as there were discrepancies between online and direct staff information. So we had several meals elsewhere despite our preference to have more of the Windsor experience. When we could get a meal it was fabulous!

Posted by on 11 Apr. 2022

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Comment from Hotel Management

12 Apr. 2022 by The Hotel Windsor team

Thank you for choosing to stay with us during your recent work trips to Melbourne your patronage is well recognised and most welcome. We really appreciate your feedback and positive comments about our food offerings.We look forward to seeing you return when you next visit our lovely city.

3 out of 5
Bath tub was dirty and reception operator was quick to point out that last room service order was at 9:30pm when we called at 9:42pm yet the menu states 10:00pm. After some deliberation order was taken. Air conditioner doesn't have temp control to choose heating or cooling. Would've expected these small details to be to today's standards even though the property is of a regal age. :-)

Posted by on 11 Apr. 2022

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Comment from Hotel Management

12 Apr. 2022 by The Hotel Windsor team

Thank you for taking the time to provide us with feedback from your recent stay with us. I was disappointed to read that we fell short of your expectations on this occasion. At The Hotel Windsor we are constantly looking at improving the quality, service and value of our offering, and your feedback does help to highlight some areas that require further attention. We will certainly take this back to the team, investigate, and action areas we believe we can improve on. Thank you and we hope to have the pleasure of welcoming you back for a more memorable stay soon, when we can start re building your confidence in The Hotel Windsor.

5 out of 5
Very rich in history, very welcoming.

Posted by on 7 Apr. 2022

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Comment from Hotel Management

8 Apr. 2022 by Management

Thank you for your review and for choosing to stay with us at The Hotel Windsor. We’re delighted that you found the history of the hotel so engaging. We look forward to the pleasure of welcoming you back soon.

4 out of 5
Very convenient location for MCG

Posted by on 6 Apr. 2022

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Comment from Hotel Management

8 Apr. 2022 by Management

Thank you for choosing to stay with us at The Hotel Windsor. Our location is indeed very convenient, and we're glad that you were able to make the most of our marvelous city.

1 out of 5
Room was so small you couldn’t swing a cat. Rate was ridiculous. Tax extra. Car parking extra. Breakfast not included.

Posted by on 2 Apr. 2022

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Comment from Hotel Management

11 Apr. 2022 by The Hotel Windsor team

Your feedback is appreciated, our rates like all hotels in Melbourne are dynamic, and during peak periods the hotel room rates do increase due to supply and demand.

3 out of 5
I left a bracelet in my room that apparently staff didn’t find. Really?

Posted by on 14 Mar. 2022

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Comment from Hotel Management

12 Apr. 2022 by The Hotel Windsor team

Thank you for taking the time to provide us with feedback from your recent stay with us. At the time you made it known to us that there was lost property we began a thorough investigation with the housekeeping team and as you know were unfortunately unable to find a bracelet left in your room. Should we have the pleasure of welcoming you back in future, we would like you to know that we do offer a safe service at Reception in which to store valuables.

4 out of 5
Enjoyed our stay, service was excellent, room was clean and quiet. Main problem was the elevator continually broke fown. Ok for us, but worrying to see elderly having yo get someone carry their walker down while the slowly struggled with the stairs.

Posted by on 13 Mar. 2022

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Comment from Hotel Management

12 Apr. 2022 by The Hotel Windsor team

Thank you for your review and for allowing us to be of service to you. Your continued support is well recognised and most welcome at our Hotel. We also appreciate the feedback on our lifts and are looking into the situation further. We look forward to welcoming you back soon.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 5770 square feet (536 square meters) and includes a conference center. An airport shuttle (available 24 hours) is available for a fee. The luxury The Hotel Windsor also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. Smoking is allowed in designated areas at this Victorian Melbourne hotel.

  • 1 building
  • 180 guestrooms or units
  • 5 levels
  • 5770 sq ft of conference space
  • 536 sq m of conference space
  • Built in 1883
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Southern Cross Station (2.2 km / 1.3 mi)
  • Metro station: Parliament Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Hotel Windsor offers 180 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10 AM.

One Eleven Spring Street - This restaurant serves breakfast only.

Cricketers Bar - This sports bar serves lunch and dinner. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The Hotel Windsor offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 65.0 per day.

Pet Policy

  • No pets allowed

Policies

Please note for all breakfast-inclusive rates breakfast is served in the One Eleven Spring St. Restaurant.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 42.5 for adults and AUD 18 for children (approximately)
  • Airport shuttle fee: AUD 120 per vehicle (one-way)
  • Airport shuttle fee per child: AUD 120 (one-way)
  • Valet parking fee: AUD 60 per night (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Windsor Melbourne
  • Windsor Melbourne
  • Hotel Windsor
  • Windsor Hotel Melbourne
  • The Hotel Windsor Hotel
  • The Hotel Windsor Melbourne
  • The Hotel Windsor Hotel Melbourne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.