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4.2 out of 5

"Great Reception. Very friendly. Rooms were super clean... " More

By a verified traveller on Mon 30 Nov 2020

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Hotel Description

Causeway 353 Hotel places you in the center of Melbourne, within just a 5-minute stroll of Bourke Street Mall and within 15 minutes of Queen Victoria Market. Highlights at this hotel include in-room free WiFi and LCD TVs.

MP3 docks, cable TV, and coffee/tea makers are featured in all 142 soundproofed rooms. Refrigerators and microwaves make in-room dining easy, and minibars provide refreshments. Safes, hair dryers, and phones are also available.

Enjoy the fitness center and steam room. Other amenities include free WiFi in public areas and a 24-hour business center. To-go breakfast is available daily between 6:30 AM and 10:30 AM.

Sights within a 20-minute walk of this 4-star Melbourne Central Business District hotel include Melbourne Convention and Exhibition Centre and Crown Casino and Entertainment Complex.

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$112* Per night/room 18 Jan. - 19 Jan.

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King Room - Spa

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier King Room - Spa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Causeway 353 Hotel ratings based on 288 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Causeway 353 Hotel

Everyone (208) Couples (34) Family (31)
5 out of 5

Posted by on 6 Dec. 2020

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Comment from Hotel Management

6 Dec. 2020 by The Team at Causeway 353 Hotel

Thank you for staying with us we look forward to welcoming you back.

5 out of 5
Great Reception. Very friendly. Rooms were super clean...

Posted by , from Melbourne on 30 Nov. 2020

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Comment from Hotel Management

30 Nov. 2020 by Lockie

Hi Goz, Thank you for staying with Causeway Hotels and for leaving us a review. Our team as been working super hard to implement our new cleaning standards in response to COVID19. We are glad to hear you found your room and the hotel sparkling. Thank you as well for your feedback about our team, they are all smiles under the masks. We hope to be able to welcome you back to Causeway Hotels in the near future. Thanks again The Team at Causeway 353 Hotel.

4 out of 5
The staff were so friendly and helpful and we overall had a lovely experience. However the air conditioning didn’t work and we were sweating and uncomfortable for the most of our sleep. Which was just a dissapointing end to a great stay :((

Posted by on 30 Jun. 2020

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Comment from Hotel Management

1 Jul. 2020 by The Team at Causeway 353 Hotel

Thank you for feedback,it is pleasing to hear our team's service and attention was appreciated. We are sorry to hear you had an uncomfortable experience due to the air conditioning not cooling the room adequately. We would greatly appreciate being provided with your stay details (via email to dutymanager@causeway.com.au) so we can attend to the issue and assist you with an upgrade on a future stay. Regards

5 out of 5

Posted by on 23 Mar. 2020

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Comment from Hotel Management

24 Mar. 2020 by The Team at Causeway 353 Hotel

Dear Guest, We would like to thank you for your lovely rating. Our aim is to have happy and satisfied guests and we are so glad to hear that you really enjoyed your stay. We are looking forward in welcoming you back. Kind Regards, The Team at Causeway 353 Hotel

4 out of 5
The staff were happy and very helpful. I really appreciated being greeted by happy staff. The room was lovely and clean.

Posted by on 15 Mar. 2020

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Comment from Hotel Management

15 Mar. 2020 by The Team at Causeway 353 Hotel

Dear Guest, Thanks for staying with us. We appreciate your lovely feedback! On behalf of our entire team here, we would like to thank you once again and we are all looking forward to welcome you back! Best Regards, The Team at Causeway 353 Hotel

4 out of 5
Our group was happy with the customer service and the room amenities. Our one concern over the weekend was following a fire alarm and evacuation of the building. Staff did not insist that all guests move outside, leaving most in the lobby, and then proceeded to the fire alarm system and isolated all alarms themselves. This would contravene the fire code as these are only to be accessed by fire service personnel. If fact, the fire service did not attend at all and guests were told to return to their rooms even though the alarm was still sounding.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by The Team at Causeway 353 Hotel

Dear Guest, Thank you for choosing to stay with us. We appreciate you took a moment to share your comments and we are happy that you mentioned our customer service and the room amenities. At Causeway Hotels, we believe our success lies in our passion for service and kindly allow me to inform you that all staff are regularly trained in fire prevention and emergency procedures. While the anonymous nature of this review makes it difficult to comment on a specific instance, please know that we will continue to work with staff to ensure that procedures and fire code obligations are adhered to at all times in to the future. Your feedback is much appreciated as it will assist us in monitoring our service quality and performance, we do apologise for any inconvenience caused. We do hope to have the chance to welcome you back again in the near future, assuring you our best of attentions and services at all times! Warmest wishes, The Team at Causeway 353 Hotel

3 out of 5
Position excellen, staff helpful, price also very good

Posted by , from ris on 26 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by The Team at Causeway 353 Hotel

Dear Kate, We are so glad to know that you enjoyed so much your stay with us. We truly hope that we will have the opportunity of welcoming you back soon in the future. Kind Regards, The Team at Causeway 353 Hotel

4 out of 5
friendly staff, rooms very clean good overnight stay

Posted by on 26 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by The Team at Causeway 353 Hotel

Dear Guest, Thank you for taking your time to rate your experience with us. We are glad to know that you were pleased with our hotel services. We truly hope that we will have the opportunity of welcoming you back soon in the future. Kind Regards, The Team at Causeway 353 Hotel

5 out of 5

Posted by on 17 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by The Team at Causeway 353 Hotel

Dear Guest, Thanks for staying with us. We appreciate your feedback! Kind Regards, The Team at Causeway 353 Hotel

4 out of 5

Posted by on 15 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by The Team at Causeway 353 Hotel

Dear Guest, Thanks for staying with us. We appreciate your feedback! We look forward to your next visit. Kind Regards, The Team at Causeway 353 Hotel

Property Features

Causeway 353 Hotel offers its guests a steam room and a fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Causeway 353 Hotel. This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 9 levels
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: Tullamarine Airport (MEL) (23.7 km / 14.7 mi)
  • Train station: Southern Cross Station (1 km / 0.6 mi)
  • Metro station: Melbourne Central Station (0.8 km / 0.5 mi)

Room Amenities

Causeway 353 Hotel offers 142 accommodations with MP3 docking stations and minibars. 40-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • MP3 dock
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 10:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per stay.

Pet Policy

  • No pets allowed

Policies

This hotel will place a pre-authorization for the first night's accommodation, 7 days prior to arrival, for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: AUD 15 for adults and AUD 15 for children (approximately)
  • Crib (infant bed) fee: AUD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • 353 Causeway
  • 353 Causeway Hotel
  • Causeway 353
  • Causeway 353 Hotel
  • Causeway 353 Hotel Melbourne
  • Causeway 353 Melbourne
  • Causeway Hotel 353
  • Hotel 353
  • Hotel 353 Causeway
  • Hotel Causeway 353
  • Hotel Causeway 353
  • Causeway 353 Hotel Hotel
  • Causeway 353 Hotel Melbourne
  • Causeway 353 Hotel Hotel Melbourne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.