For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Causeway 353 Hotel places you in the center of Melbourne, within just a 5-minute stroll of Bourke Street Mall and within 15 minutes of Queen Victoria Market. Highlights at this hotel include in-room free WiFi and LCD TVs.
MP3 docks, cable TV, and coffee/tea makers are featured in all 142 soundproofed rooms. Refrigerators and microwaves make in-room dining easy, and minibars provide refreshments. Safes, hair dryers, and phones are also available.
Enjoy the fitness center and steam room. Other amenities include free WiFi in public areas and a 24-hour business center. To-go breakfast is available daily between 6:30 AM and 10:30 AM.
Sights within a 20-minute walk of this 4-star Melbourne Central Business District hotel include Melbourne Convention and Exhibition Centre and Crown Casino and Entertainment Complex.
Causeway 353 Hotel ratings based on 288 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Causeway 353 Hotel
Everyone (208)Couples (34)Family (31)
5 out of 5
Posted by a verified traveller on 6 Dec. 2020
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Comment from Hotel Management
6 Dec. 2020
by The Team at Causeway 353 Hotel
Thank you for staying with us we look forward to welcoming you back.
5 out of 5
Great Reception. Very friendly. Rooms were super clean...
Posted by Goz, from Melbourne on 30 Nov. 2020
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Comment from Hotel Management
30 Nov. 2020
by Lockie
Hi Goz,
Thank you for staying with Causeway Hotels and for leaving us a review.
Our team as been working super hard to implement our new cleaning standards in response to COVID19. We are glad to hear you found your room and the hotel sparkling. Thank you as well for your feedback about our team, they are all smiles under the masks.
We hope to be able to welcome you back to Causeway Hotels in the near future. Thanks again The Team at Causeway 353 Hotel.
4 out of 5
The staff were so friendly and helpful and we overall had a lovely experience. However the air conditioning didn’t work and we were sweating and uncomfortable for the most of our sleep. Which was just a dissapointing end to a great stay :((
Posted by a verified traveller on 30 Jun. 2020
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Comment from Hotel Management
1 Jul. 2020
by The Team at Causeway 353 Hotel
Thank you for feedback,it is pleasing to hear our team's service and attention was appreciated.
We are sorry to hear you had an uncomfortable experience due to the air conditioning not cooling the room adequately.
We would greatly appreciate being provided with your stay details (via email to
dutymanager@causeway.com.au) so we can attend to the issue and assist you with an upgrade on a future stay.
Regards
5 out of 5
Posted by a verified traveller on 23 Mar. 2020
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Comment from Hotel Management
24 Mar. 2020
by The Team at Causeway 353 Hotel
Dear Guest,
We would like to thank you for your lovely rating.
Our aim is to have happy and satisfied guests and we are so glad to hear that you really enjoyed your stay.
We are looking forward in welcoming you back.
Kind Regards,
The Team at Causeway 353 Hotel
4 out of 5
The staff were happy and very helpful. I really appreciated being greeted by happy staff.
The room was lovely and clean.
Posted by a verified traveller on 15 Mar. 2020
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Comment from Hotel Management
15 Mar. 2020
by The Team at Causeway 353 Hotel
Dear Guest,
Thanks for staying with us. We appreciate your lovely feedback!
On behalf of our entire team here, we would like to thank you once again and we are all looking forward to welcome you back!
Best Regards,
The Team at Causeway 353 Hotel
4 out of 5
Our group was happy with the customer service and the room amenities. Our one concern over the weekend was following a fire alarm and evacuation of the building. Staff did not insist that all guests move outside, leaving most in the lobby, and then proceeded to the fire alarm system and isolated all alarms themselves. This would contravene the fire code as these are only to be accessed by fire service personnel. If fact, the fire service did not attend at all and guests were told to return to their rooms even though the alarm was still sounding.
Posted by a verified traveller on 1 Mar. 2020
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Comment from Hotel Management
3 Mar. 2020
by The Team at Causeway 353 Hotel
Dear Guest,
Thank you for choosing to stay with us. We appreciate you took a moment to share your comments and we are happy that you mentioned our customer service and the room amenities.
At Causeway Hotels, we believe our success lies in our passion for service and kindly allow me to inform you that all staff are regularly trained in fire prevention and emergency procedures.
While the anonymous nature of this review makes it difficult to comment on a specific instance, please know that we will continue to work with staff to ensure that procedures and fire code obligations are adhered to at all times in to the future.
Your feedback is much appreciated as it will assist us in monitoring our service quality and performance, we do apologise for any inconvenience caused.
We do hope to have the chance to welcome you back again in the near future, assuring you our best of attentions and services at all times!
Warmest wishes,
The Team at Causeway 353 Hotel
3 out of 5
Position excellen, staff helpful, price also very good
Posted by Kate, from ris on 26 Feb. 2020
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Comment from Hotel Management
27 Feb. 2020
by The Team at Causeway 353 Hotel
Dear Kate,
We are so glad to know that you enjoyed so much your stay with us. We truly hope that we will have the opportunity of welcoming you back soon in the future.
Kind Regards,
The Team at Causeway 353 Hotel
4 out of 5
friendly staff, rooms very clean good overnight stay
Posted by a verified traveller on 26 Feb. 2020
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Comment from Hotel Management
27 Feb. 2020
by The Team at Causeway 353 Hotel
Dear Guest,
Thank you for taking your time to rate your experience with us. We are glad to know that you were pleased with our hotel services. We truly hope that we will have the opportunity of welcoming you back soon in the future.
Kind Regards,
The Team at Causeway 353 Hotel
5 out of 5
Posted by a verified traveller on 17 Feb. 2020
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Comment from Hotel Management
17 Feb. 2020
by The Team at Causeway 353 Hotel
Dear Guest,
Thanks for staying with us. We appreciate your feedback!
Kind Regards,
The Team at Causeway 353 Hotel
4 out of 5
Posted by a verified traveller on 15 Feb. 2020
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Comment from Hotel Management
17 Feb. 2020
by The Team at Causeway 353 Hotel
Dear Guest,
Thanks for staying with us. We appreciate your feedback!
We look forward to your next visit.
Kind Regards,
The Team at Causeway 353 Hotel
Causeway 353 Hotel offers its guests a steam room and a fitness center. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Causeway 353 Hotel. This 4-star Melbourne hotel is smoke free.
1 building
142 guestrooms or units
9 levels
Business center (24 hours)
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Soundproofed rooms
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Offsite parking discounted rates available
Transport
Airport: Tullamarine Airport (MEL) (23.7 km / 14.7 mi)
Train station: Southern Cross Station (1 km / 0.6 mi)
Metro station: Melbourne Central Station (0.8 km / 0.5 mi)
Room Amenities
Causeway 353 Hotel offers 142 accommodations with MP3 docking stations and minibars. 40-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Minibar
MP3 dock
LCD television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Shower and tub combination
Cribs (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 10:30 AM.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are available for AUD 20.0 per stay.
Pet Policy
No pets allowed
Policies
This hotel will place a pre-authorization for the first night's accommodation, 7 days prior to arrival, for any bookings where payment for the stay will be made on site instead of at the time of booking.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.
No rollaway/extra beds available
One child stays free
Debit cards not accepted
Staffed front desk
Credit card pre-authorisation
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 100 per accommodation, per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for to-go breakfast: AUD 15 for adults and AUD 15 for children (approximately)
Crib (infant bed) fee: AUD 20.0 per stay
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
353 Causeway
353 Causeway Hotel
Causeway 353
Causeway 353 Hotel
Causeway 353 Hotel Melbourne
Causeway 353 Melbourne
Causeway Hotel 353
Hotel 353
Hotel 353 Causeway
Hotel Causeway 353
Hotel Causeway 353
Causeway 353 Hotel Hotel
Causeway 353 Hotel Melbourne
Causeway 353 Hotel Hotel Melbourne
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
