4.3 out of 5

"Excellent location Staff were very helpful and polite I was surprised that there wasn’t a hair dryer given it had an iron and ironing board and was ... " More

By a verified traveller on Mon 27 Aug 2018

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Hotel Description

Causeway 353 Hotel places you in the center of Melbourne, within just a 5-minute stroll of Bourke Street Mall and within 20 minutes of Queen Victoria Market. Highlights at this hotel include in-room free WiFi and LCD TVs.

All 142 rooms feature MP3 docks, cable TV, and coffee/tea makers. Fridges and microwaves make in-room dining easy, and minibars provide refreshments. Additionally, safes, hairdryers, and phones are available.

Enjoy the fitness centre and steam room. Additionally, you'll find free WiFi in public areas, a 24-hour business centre, and laundry facilities. Each morning continental breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of an airport shuttle.

Places within a 30-minute walk of this 4-star Melbourne Central Business District hotel include Royal Exhibition Building and Melbourne Cricket Ground.

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$130 per night

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Deluxe King Room - Spa

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier King Room - Spa

Bed Count 1 King Bed Maximum Occupancy 3 Max

Causeway 353 Hotel ratings based on 1,019 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Causeway 353 Hotel

Everyone (665) Business (7) Couples (278) Family (68)
5 out of 5
Very convenient cbd ease of getting around access to trams events etc. Lovely hotel will be back

Posted by on 12 Dec 2018

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Comment from Hotel Management

12 Dec 2018 by Sam Tobin - Guest Services

Dear Guest, Thank you for choosing to stay with us and for taking the time to share such a pleasant review. I am delighted to hear that you found our hotel to be so ‘lovely’, and that you made the most of our central location in relation to all that Melbourne has to offer. I hope that we may have the opportunity to welcome you back for another visit very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

4 out of 5
I found the hotel a little hard to find, not actually on Little Collins St, but up a laneway. The in room spa was excellent, good jets. Room was clean and tidy, however furniture was a little outdated and the counter top worn away. Good value for money though given location and facilities.

Posted by , from Sydney, Au on 5 Dec 2018

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Comment from Hotel Management

5 Dec 2018 by Sam Tobin - Guest Services

Dear Cass, Thank you for taking the time to share a review on your recent stay with us. I am delighted to hear that you made the most of the spa bath in your room-type, and that you found the room to be clean, tidy and good value for money. I hope you were not too inconvenienced by the laneway frontage of our main entrance. I have also shared your constructive feedback relating to the furniture and countertop in your room with hotel management to be investigated and actioned where possible by our maintenance team. I hope that we may have the opportunity to welcome you back agan for another visit soon. Kind regards, Sam Tobin Guest Services Causeway Hotels

4 out of 5
Good location. Limited in hotel meal options. Friendly staff

Posted by on 3 Dec 2018

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Comment from Hotel Management

3 Dec 2018 by Sam Tobin - Guest Services

Dear Kris, Thank you for taking the time to share a review on your recent stay with us. I am pleased to hear that you made the most of our central location in relation to all that Melbourne has to offer. I will be sure to share your kind words with the staff who will be delighted to see their hard work paying off. Please rest assured that your feedback relating to the availability of ‘in hotel meals’ has been shared with management and noted as we constantly look towards further enhancing the guest experience in to the future. I hope that we may have the opportunity to welcome you back again soon. Kind regards, Sam Tobin Guest Services Causeway Hotels

2 out of 5
I have been happy in the past at this hotel. However, while the credit card 'hold' was applied at check in, the payment was not applied to our debit card until 72 hours after checkout, causing us a massive headache with our cashflow, as we assumed it had come out immediately.

Posted by on 22 Nov 2018

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Comment from Hotel Management

23 Nov 2018 by Sam Tobin - Guest Services

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. While I am pleased to hear that you have enjoyed pleasant experiences with us in the past; it is unfortunate that issues prevented you from enjoying your stay to the fullest on the most recent trip. It is certainly unusual to hear of your payment being processed so long after your departure. I will be sure to check with our accounts department how this may have occurred; and follow up with our bank if necessary. Please accept our sincere apologies for any inconvenience that this has caused. I hope that we may have the opportunity to welcome you back again so that we can provide a start to finish service of the standard that we strive to deliver on every visit. Kind regards, Sam Tobin Guest Services Causeway Hotels

4 out of 5
Central to shopping, trams and Melbourne ambience. Plenty of cheap good eating places in same laneway.

Posted by , from Surf Coast Vic on 18 Nov 2018

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Comment from Hotel Management

19 Nov 2018 by Sam Tobin - Guest Services

Dear Neville, Thank you for taking the time to share a review on your recent stay with us. I am delighted to hear that you made the most of our central location in relation to many of Melbourne’s best shops, eateries and attractions. I hope that we may have the opportunity to welcome you back for another visit very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

5 out of 5
Nice hotel, great location and have parking options. Friendly staff. Thank you

Posted by , from Wellington NZ on 18 Nov 2018

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Comment from Hotel Management

19 Nov 2018 by Sam Tobin - Guest Services

Dear Megan, Thank you for choosing to stay with us and for taking the time to share such a pleasant review. I am delighted to hear that you found our hotel to be nice, and that you made the most of our central location in relation to all that Melbourne has to offer. I am also pleased that you took advantage of our discounted parking arrangement for guests; and I will be sure to share your kind words with the staff who will no doubt be thrilled to receive recognition for their hard work. I speak on behalf of the whole team here when I say that we hope to have the opportunity to welcome you back again very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

3 out of 5
Have stayed here two times and although in a good position for staying in the city the rooms have had a musty un-aired smell/odour both times. Not terrible but enough to thinking about trying somewhere else.

Posted by , from Sydney on 17 Nov 2018

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Comment from Hotel Management

19 Nov 2018 by Sam Tobin - Guest Services

Dear Cam, Thank you for choosing to stay with us once again and for taking the time to share a review on this occasion. While I am pleased to hear that you continue to make the most of our central location, it is unfortunate that issues have prevented you from enjoying your stay to the fullest thus far. Please rest assured that your feedback in relation to a ‘musty’ smell found in your rooms has been shared with management, as well as highlighted to both our maintenance and housekeeping departments to investigate and action where possible. Please accept our apologies for any inconvenience caused. I hope that we may have the opportunity to welcome you back for another visit soon. Kind regards, Sam Tobin Guest Services Causeway Hotels

4 out of 5
Great location. Clean room, simple but comfortable, everything worked. Good spot if looking for a very central, reasonably priced hotel.

Posted by , from Sydney on 15 Nov 2018

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Comment from Hotel Management

16 Nov 2018 by Sam Tobin - Guest Services

Dear Mike, Thank you for taking the time to share a review on your recent stay with us. It is fantastic to hear that you found your room to be clean, comfortable, and such great value, as you made the most of our central location in relation to all that Melbourne has to offer. I speak on behalf of the whole team here when I say that we appreciate your recommendation and hope to have the opportunity to welcome you back again very soon! Kind regards, Sam Tobin Guest Services Causeway Hotels

5 out of 5
Nice and lovely hotel in the heart of Melbourne. The room was comfortable and clean, hidden away in a side street. Cafes close by and easy to get around

Posted by , from Sydney on 14 Nov 2018

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Comment from Hotel Management

15 Nov 2018 by Sam Tobin - Guest Services

Dear Adri, Thank you for choosing to stay with us and for taking the time to share such a pleasant review. I am delighted to hear that you found your room to be comfortable and clean; as you made the most of our central location within the heart of Melbourne. I speak on behalf of the whole team here when I say that we hope to have the opportunity to welcome you back again soon. Kind regards, Sam Tobin Guest Services Causeway Hotels

4 out of 5
Great staff. Was asked to leave Before 10am. Easy to find. Great location

Posted by on 5 Nov 2018

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Comment from Hotel Management

6 Nov 2018 by Sam Tobin - Guest Services

Dear Guest, Thank you for taking the time to share a review on your recent stay with us. It is fantastic to hear that you made the most of our central location in relation to all that Melbourne has to offer. I will also be sure to share your kind words with the staff who will no doubt be thrilled to receive recognition for their hard work. Please rest assured that your feedback in relation to being asked to leave before 10am has been noted and is currently being investigated by management. The described instance is not consistent with our check-out time of 10:00am so we will work constructively with staff members involved towards ensuring that such occurrences do not happen again in the future. Please accept our apologies for the inconvenience caused. I speak on behalf of all the team here when I say that we hope to have the opportunity to welcome you back again soon. Kind regards, Sam Tobin Guest Services Causeway Hotels

Property Features

Causeway 353 Hotel offers its guests a steam room and a fitness centre. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. A round-trip airport shuttle (available 24 hours) is available for a fee. Tour or ticket assistance, multilingual staff, and concierge services are also featured at Causeway 353 Hotel. This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 9 levels
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (23.8 km / 14.8 mi)
  • Train station: Spencer Street Station (1.1 km / 0.7 mi)
  • Metro station: Melbourne Central Station (0.8 km / 0.5 mi)
  • Property shuttles: Airport shuttle
  • Parking:

Room Amenities

Causeway 353 Hotel offers 142 forms of air-conditioned accommodation with MP3 docking stations and minibars. 40-inch LCD televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • MP3 dock
  • LCD television
  • Cable channels
  • Premium channels
  • Fridge
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:30 AM.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements. Contact the property in advance to get details.

Airport transport is offered on request 24 hours a day. For details, please contact the property in advance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per stay.

Pets

  • No pets allowed

Policies

This hotel will place a pre-authorization for the first night's accommodation, 7 days prior to arrival, for any bookings where payment for the stay will be made on site instead of at the time of booking. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 38 per person (roundtrip)
  • Crib (infant bed) fee: AUD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Causeway 353 Hotel Melbourne
  • Causeway 353 Hotel
  • Causeway 353 Melbourne
  • Causeway 353
  • Hotel Causeway 353

You should know

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.