4.8 out of 5

"We booked a Corner King room for our anniversary & were very disappointed when the room we were placed in looked nothing like what is advertised on th ... " More

By a verified traveller on Tue 27 Sep 2016

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Hotel Description

A luxury stay in Southbank awaits you at Crown Promenade. Within just a 10-minute stroll, you'll find popular attractions like Melbourne Convention and Exhibition Centre and Eureka Tower. Highlights at this hotel include 25 indoor swimming pools, a full-service spa and a casino.

You can enjoy TVs, coffee/tea makers and safes, featured in all 465 rooms. Nice touches to enhance your stay include bathrobes, slippers and free toiletries. Room service, hairdryers and irons/ironing boards are also available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the outdoor swimming pool, fitness centre, spa tub and sauna. Other amenities include WiFi in public areas, a coffee shop/café and spa services. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 4.5-star Melbourne Central Business District hotel include Eureka Skydeck 88 and Flinders Lane.

Crown Promenade ratings based on 992 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crown Promenade

Everyone (331) Couples (429) Business (1) Family (231)
3 out of 5

Corner King Room - Not at all what is advertised.

Pros: View was ok, but not what was expected.
Cons: Be more specific about the rooms. maybe mention the 2 types of king corner rooms & have them listed separately to save disappointment with bookings.
Location: close to crown & southbank.
We booked a Corner King room for our anniversary & were very disappointed when the room we were placed in looked nothing like what is advertised on the website. it was the exact layout of a standard room but on the corner of the building. felt very ripped off as the listing shows a corner room with curved windows. spoke with staff regarding this & they offered a free upgrade next time we stay, but to be honest. this was an expensive night as it is, so staying there again is probably not on the cards unless we stay mid week.

Posted by , from Melbourne on 27 Sep. 2016

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5 out of 5


Really friendly staff very helpful, lovely rooms & accessible to events we attended Would defiantly come back

Posted by on 12 Jun. 2016

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3 out of 5

Good location

Pros: Cleanliness & location
Location: Nice restaurants, casino
Second stay at Promenade. Expected same corner king room but received a different one with different layout. Disappointing. Droning noise all night from air conditioning vents at Casino maybe? Difficult to sleep. Also bed linen is "noisy". Otherwise, lovely and clean and good location.

Posted by , from Gippsland on 27 May 2016

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5 out of 5

Lovely overnighter

Pros: It's locality.
Cons: Nothing comes to mind.
Location: I saw a show at The Palms, had a massage at Metropole, dinner at the casino and movies the next day.
This is a lovely hotel close to the casino, restaurants, movie theatres and shops and very reasonably priced.

Posted by , from Melbourne on 24 May 2016

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5 out of 5

Very comfortable and in a great location

Pros: So clean and comfortable
Cons: no
Location: The location is perfect close to great restaurants and the casino
We often stay at the Promenade as we know it is very comfortable and staff are always very accommodating. The location is great, either dine at the Mesh or there are many other great restaurant's close by. We can't resist going to Crown Casino as the vibe there is always great. What more could you ask for!!

Posted by , from Shepparton Victoria on 18 May 2016

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5 out of 5

Nice hotel with great amenities

Great place to stay in the city and handy to everthing. Tt was very clean and had great amenities

Posted by on 2 May 2016

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4 out of 5

Convenient location, Great reception.

Pros: Reception staff were very good.
Cons: Wotif didn't state photo id was required for check in even though room was prepaid. This required several phone calls which the reception did well.
Location: We attended a conference at the Convention Centre, we also went to Crown complex and there are plenty of restaurants nearby, tram stop to CBD nearby
An easy walk to Southbank venues, Reception staff were really helpful and accommodating.

Posted by , from Latrobe Valley, VIC on 18 Apr. 2016

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3 out of 5

Worst staff ever encountered for large hotel.

You really need to teach ur staff to express some natural kindness, politeness & comfort towards travellers & guests staying at your hotel. My husband is Italian so naturally talks smiles & hellos everyone he passes, I don't do this unless they acknowledge me but he does it to everyone it's his culture his way. His kind & polite to everyone. U had maintance person on floor totally ignored him didn't hello smile respond or acknowledge him in anyway. Each day we saw cleaners for the rooms in the hallways not one out of the four we encountered responded or even just smiled at his friendly greeting towards them, either hello or good morning, they just totally ignored him. A man dressed in a suit with his crown silver name plaque clearly in place who u would expect to answer just as bad absolutely nothing no acknowledgement in anyway. Totally ignored once again. A staff member carrying 3 towels he said hello she ignored him, he turned as she kept walking and said good morning in a louder voice, she did not even look at him just kept walking. He said to me not every person who works here can be deaf. What's wrong that no one will speak to us? I complained about this at checkout that people especially staff should at least smile at us if they don't want to bother just a simple hello. The man said oh well we have a lot of foreign workers they might not speak English very well. I can not finish writing the rest of my complaint it won't let me!!!!

Posted by on 17 Apr. 2016

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5 out of 5

Perfect location for tourists and great for locals

We had the best stay starting with the valet parking which is for 24 hours so good if you have to go to work in city. Checkin great that let me do it early as I was there early. Beds excellent gorgeous place.

Posted by , from C on 14 Apr. 2016

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5 out of 5
Pros: Locality
Location: Aquarium, Melbourne Zoo, Casino, South Bank
Perfect stay - thank you. Clean room. Friendly staff

Posted by on 13 Apr. 2016

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Property Features

As a guest of Crown Promenade, you'll find a full-service spa, 25 indoor swimming pools, an outdoor pool, and a spa tub. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. You'll find a business centre on site. A casino, a fitness centre, and a sauna are also featured at the luxury Crown Promenade. For a fee, parking is available.

  • 465 guestrooms or units
  • Built in 2003
  • Casino
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Terrace
  • On-site shopping
  • Lift

Family Friendly Amenities

  • Number of indoor pools - 25
  • Outdoor pool
  • Rollaway/extra beds available


Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge


Self parking (surcharge)


  • Airport: Melbourne, VIC (MEL-Tullamarine) (27.4 km / 17 mi)
  • Train station: Spencer Street Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crown Promenade offers 465 forms of accommodation with a safe and coffee/tea makers. Televisions come with pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Additionally, rooms include a hairdryer and an iron/ironing board. Rollaway/extra beds are also available.

  • In-room dining
  • Television
  • Films for purchase
  • Coffee maker
  • Shower
  • Rollaway beds available
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Ensuite bathroom

Food & Drink

Crown Promenade has a restaurant on site.

Room service is available.

Hotel Policies


  • Check-in time starts at 2 PM


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.


  • Pets are welcome for a fee


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A pet fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crown Promenade Hotel Southbank
  • Crown Promenade Hotel
  • Crown Promenade Southbank
  • Crown Promenade Melbourne
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.