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4.8 out of 5

"Location is perfect. " More

By a verified traveller on Sun 13 Mar 2022

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Hotel Description

At Crown Promenade you'll be within just a 15-minute stroll of popular places like Crown Casino and Entertainment Complex and Collins Street. Highlights at this hotel include 25 indoor swimming pools, a full-service spa, and a casino.

TVs, coffee/tea makers, and safes are featured in all 465 rooms. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. Additionally, room service, hair dryers, and irons/ironing boards are available.

At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, spa tub, and sauna. Added amenities include WiFi in public areas and spa services. There's also the convenience of self parking.

Attractions within a 20-minute walk of this 3.5-star Melbourne Central Business District hotel include Federation Square and Regent Theatre.

Crown Promenade ratings based on 621 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crown Promenade

Everyone (244) Couples (239) Business (1) Family (136)
5 out of 5
Location is perfect.

Posted by on 13 Mar. 2022

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5 out of 5
Great location, fantastic service, beautiful rooms

Posted by on 20 May 2021

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5 out of 5
Beautiful place to stay, has everything you need on site. So glad we chose Crown!

Posted by on 15 May 2021

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3 out of 5

Corner King Room - Not at all what is advertised.

Pros: View was ok, but not what was expected.
Cons: Be more specific about the rooms. maybe mention the 2 types of king corner rooms & have them listed separately to save disappointment with bookings.
Location: close to crown & southbank.
We booked a Corner King room for our anniversary & were very disappointed when the room we were placed in looked nothing like what is advertised on the website. it was the exact layout of a standard room but on the corner of the building. felt very ripped off as the listing shows a corner room with curved windows. spoke with staff regarding this & they offered a free upgrade next time we stay, but to be honest. this was an expensive night as it is, so staying there again is probably not on the cards unless we stay mid week.

Posted by , from Melbourne on 27 Sep. 2016

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5 out of 5


Really friendly staff very helpful, lovely rooms & accessible to events we attended Would defiantly come back

Posted by on 12 Jun. 2016

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3 out of 5

Good location

Pros: Cleanliness & location
Location: Nice restaurants, casino
Second stay at Promenade. Expected same corner king room but received a different one with different layout. Disappointing. Droning noise all night from air conditioning vents at Casino maybe? Difficult to sleep. Also bed linen is "noisy". Otherwise, lovely and clean and good location.

Posted by , from Gippsland on 27 May 2016

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5 out of 5

Lovely overnighter

Pros: It's locality.
Cons: Nothing comes to mind.
Location: I saw a show at The Palms, had a massage at Metropole, dinner at the casino and movies the next day.
This is a lovely hotel close to the casino, restaurants, movie theatres and shops and very reasonably priced.

Posted by , from Melbourne on 24 May 2016

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5 out of 5

Very comfortable and in a great location

Pros: So clean and comfortable
Cons: no
Location: The location is perfect close to great restaurants and the casino
We often stay at the Promenade as we know it is very comfortable and staff are always very accommodating. The location is great, either dine at the Mesh or there are many other great restaurant's close by. We can't resist going to Crown Casino as the vibe there is always great. What more could you ask for!!

Posted by , from Shepparton Victoria on 18 May 2016

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5 out of 5

Nice hotel with great amenities

Great place to stay in the city and handy to everthing. Tt was very clean and had great amenities

Posted by on 2 May 2016

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4 out of 5

Convenient location, Great reception.

Pros: Reception staff were very good.
Cons: Wotif didn't state photo id was required for check in even though room was prepaid. This required several phone calls which the reception did well.
Location: We attended a conference at the Convention Centre, we also went to Crown complex and there are plenty of restaurants nearby, tram stop to CBD nearby
An easy walk to Southbank venues, Reception staff were really helpful and accommodating.

Posted by , from Latrobe Valley, VIC on 18 Apr. 2016

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Property Features

As a guest of Crown Promenade, you'll find a full-service spa, 25 indoor swimming pools, a spa tub, and a sauna. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi and wired Internet are available in public spaces for a fee. A casino, a fitness center, and spa services are also featured at the business-friendly Crown Promenade. For a fee, parking is available.

  • 465 guestrooms or units
  • Built in 2003
  • Casino
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Onsite shopping
  • Elevator
  • Bar or lounge


Available in all rooms: Wireless internet access

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge , Internet access - wireless


Self parking (surcharge)


  • Train station: Southern Cross Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crown Promenade offers 465 accommodations with safes and coffee/tea makers. Televisions come with pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining
  • Television
  • Movies for purchase
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom

Food & Drink

Room service is available.

Hotel Policies


  • Check-in time starts at 2 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets are welcome for a fee


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International.

  • Staffed front desk


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A pet fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crown Promenade Hotel Southbank
  • Crown Promenade Hotel
  • Crown Promenade Southbank
  • Crown Promenade Melbourne
  • Crown Promenade Hotel
  • Crown Promenade Melbourne
  • Crown Promenade Hotel Melbourne
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.