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4.7 out of 5

"Fantastic service and excellent location! " More

By a verified traveller on Sun 24 Jul 2022

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Hotel Description

A luxury stay in Melbourne awaits you at Art Series - The Cullen. Within just a 15-minute stroll, you'll find Jam Factory and Alfred Hospital. Highlights at this family-friendly hotel include 2 restaurants, and in-room kitchens and LCD TVs.

The restaurant, Golda, serves Chinese cuisine and is open for dinner. 1442 square feet (134 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Added amenities include free WiFi in public areas, a gym, and laundry facilities. There's also valet parking, along with the convenience of car rentals on site.

With a stay at this 5-star Prahran hotel, you'll be 3.8 km (2.4 mi) from Rod Laver Arena and 4.1 km (2.5 mi) from Melbourne Arts Centre.

Studio Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$199* Per night/room 14 Aug. - 15 Aug.

Deluxe Apartment, 2 Bedrooms, Balcony (Dual Key)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Room, 2 Bedrooms (Dual Key)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Penthouse (The Cullen)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Penthouse (Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Art Series - The Cullen ratings based on 449 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Art Series - The Cullen

Everyone (254) Couples (142) Business (1) Family (51)
5 out of 5
Fantastic service and excellent location!

Posted by on 24 Jul. 2022

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Comment from Hotel Management

30 Jul. 2022 by The Cullen

Hi Will, Thank you for leaving such a lovely review! I'm thrilled to hear that you enjoyed your stay and hope to see you again in the future. Sincerely, Madeleine

4 out of 5
Customer service was fantastic. Couldn’t ask for nicer, happier, helpful front office staff. The only complaint we had was that the pillows were far too soft to be comfortable and we didn’t know that we had to request for room to be serviced. Oh and room 309’s frosted glass bathroom walls seem to have been installed back to front so there is little privacy in the bathroom which is awkward when sharing with a teenage son.

Posted by on 10 Jul. 2022

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Comment from Hotel Management

20 Jul. 2022 by Madeleine

Hi Carolyn, Thank you for leaving your review! I will pass your lovely compliment on to our staff. I'm sorry to hear that you had a few issues with the room during your stay and have passed along your feedback about the room to our housekeeping and maintenance teams to look in to. Hope to see you again soon! Kind regards, Madeleine

5 out of 5
The penthouse was absolutely incredible, and the staff were so helpful and lovely.

Posted by on 26 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by Rose

Dear Aura-Elle, We very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Rose Phi Duty Manager

5 out of 5
Location is great, enjoyable stay at a room with balcony, fully equiped kitchenitte, and comfy bed, everything about the room was perfect.

Posted by on 21 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by Rose

Dear Nawal, We very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Rose Phi Duty Manager

2 out of 5
Should not be advertised as having room service or a mini bar. No mini bar facilities in room. Being linked to nearby restaurant is not room service

Posted by on 31 May 2022

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Comment from Hotel Management

28 Jun. 2022 by Kaitlyn Konior

Andrea, Thank you for taking the time to tell us about your experience at The Cullen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Kaitlyn Konior Front Office Manager

4 out of 5
Comfortable beds and convenient location close to entertainment

Posted by on 1 May 2022

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Comment from Hotel Management

8 May 2022 by Kaitlyn Konior

Nigel, We are thrilled to see you had a great stay with us, I look forward to passing on your kind words to the team. It's feedback like this that really does serve as great encouragement for them to keep doing what they do best. We look forward to seeing you again soon. Kind Regards, Kaitlyn Konior Front Office Manager

5 out of 5

Posted by on 13 Mar. 2022

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Comment from Hotel Management

5 Aug. 2022 by Rose

Dear Ashleigh, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rose Phi Duty Manager

5 out of 5
Excellent in every way. Always helpful. Thank you. The Cullen, Prahan and staff amazing, highly recommend.

Posted by on 3 Mar. 2022

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Comment from Hotel Management

28 Mar. 2022 by Kaitlyn Konior

Emma, We very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kaitlyn Konior Front Office Manager

5 out of 5
Loved our stay at this hotel! Comfy beds and clean.. Kid friendly too..

Posted by on 28 Feb. 2022

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Comment from Hotel Management

28 Feb. 2022 by Ketan Kulkarni

Dear John, we very much appreciate your comments regarding your stay at the The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

5 out of 5

Posted by on 27 Feb. 2022

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Comment from Hotel Management

28 Feb. 2022 by Ketan Kulkarni

Dear Courtney, we very much appreciate your comments regarding your stay at the The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

About the Art Series - The Cullen

Location 164 Commercial Rd, Prahran, VIC 3181

Property Features

There are 2 restaurants on site. Public spaces have free WiFi. A business center and limo/town car service are available. Event space at this hotel measures 1442 square feet (134 square meters) and includes conference space. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Art Series - The Cullen. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the indoor pool at a partner property. This 5-star Melbourne hotel is smoke free.

  • 118 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 1442 sq ft of conference space
  • 134 sq m of conference space
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Flinders Street Station (4.4 km / 2.7 mi)
  • Metro station: Prahran Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Art Series - The Cullen offers 118 accommodations with iPod docking stations and minibars. Pillowtop beds feature premium bedding. Accommodations at this 5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. 42-inch LCD televisions come with premium cable channels and pay movies. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • In-room kitchen
  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Golda - This restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Gramercy Bistro - This bistro specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 70 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Children stay free
  • Parking height restrictions apply
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 30.00 per day (in/out privileges)
  • Valet parking fee: AUD 40.00 per day (in/out privileges)
  • Rollaway bed fee: AUD 70 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Art Series Cullen
  • Art Series Cullen Hotel
  • Art Series Cullen Hotel Prahran
  • Art Series Cullen Prahran
  • Cullen Art Series
  • Art Series - The Cullen Greater Melbourne/Prahran
  • Art Series - The Cullen Hotel Melbourne
  • Art Series - The Cullen Hotel
  • Art Series - The Cullen Prahran
  • Art Series - The Cullen Hotel Prahran

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.