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Mercure Welcome Melbourne

4.0 star property

Photo gallery for Mercure Welcome Melbourne

Breakfast and dinner served, local cuisine
Meeting facility
Standard Room, 1 Queen Bed
Shopping centre
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
The current price is AU$125
includes taxes & fees
1 Apr - 2 Apr

Explore the area

View map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Place, Melbourne Central
    ‪2 min walk‬
  • Place, Princess Theatre
    ‪10 min walk‬
  • Place, Queen Victoria Market
    ‪12 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

8.4 out of 10
Very good
(7 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Family Room, 1 King Bed & 1 Twin Bed

Superior Family Room, 1 King Bed & 1 Twin Bed

Superior Family Room, 1 King Bed & 1 Twin Bed

8.4 out of 10
Very good
(8 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 King Bed

8.2 out of 10
Very good
(12 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 3 Single Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

8.0 out of 10
Very good
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.2 out of 10
Very good
(19 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.2 out of 10
Very good
(100 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 2 Single Beds

8.4 out of 10
Very good
(36 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About the area

Melbourne

Mercure Welcome Melbourne puts you in the heart of Melbourne, within just a 10-minute stroll of Melbourne Central and Princess Theatre. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, The Louden Kitchen Grill, serves local cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Business amenities include meeting rooms and coworking space. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of self parking. .Sights within a 20-minute walk of this 4-property class Melbourne Central Business District hotel include Queen Victoria Market and SEA LIFE Melbourne.

What's nearby

  • Melbourne Central - 2 min walk - 0.2 km
  • Bourke Street Mall - 3 min walk - 0.3 km
  • Princess Theatre - 10 min walk - 0.9 km
  • Queen Victoria Market - 12 min walk - 1.0 km
  • SEA LIFE Melbourne - 14 min walk - 1.2 km

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 9 min walk
  • Melbourne Airport (MEL) - 30 min drive

Restaurants

  • ‪Superhiro - ‬1 min walk
  • ‪Tetsujin - ‬1 min walk
  • ‪Soul Cafe - ‬1 min walk
  • ‪Brunetti - ‬1 min walk
  • ‪China Bar - ‬1 min walk

About this property

Mercure Welcome Melbourne

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Meeting rooms and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Welcome Melbourne. Parking is available for a fee. A complete renovation of Mercure Welcome Melbourne was completed in June 2022.

This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 330 guestrooms or units
  • 11 levels
  • Conference rooms
  • Built in 1997
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Mercure Welcome Melbourne offers 330 accommodations with a safe and free newspapers. Each accommodation is individually furnished and decorated. 46-inch Smart televisions come with premium cable channels and Netflix. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (AUD 28 per night)
  • Secured, covered parking on site (AUD 28 per night)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 30 for adults and AUD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Soul Cafe
  • The Louden Kitchen Grill

Things to do

  • Designer stores
  • Shopping centre

Family friendly

  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Grab bar near toilet (79 centimetre high)
  • High-pile carpet in room
  • Lift (99 centimetre wide door)
  • Raised toilet seat (46 centimetre high)
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1997
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - June 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 46-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 30 for adults and from AUD 15 for children
  • Covered self-parking fee: AUD 28 per night
  • Nearby parking fee: AUD 28 per night(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses solar energy, plus eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne

Frequently asked questions

What is the cancellation policy at Mercure Welcome Melbourne?

Mercure Welcome Melbourne offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Welcome Melbourne?

As of 29 Mar 2026, prices found for a 1-night stay for 2 adults at Mercure Welcome Melbourne on 1 Apr 2026 start from AU$125, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Welcome Melbourne?

Yep, Mercure Welcome Melbourne has a secured covered self car park for AUD 28 per night. A self car park is also available, for a fee.

Are there any beaches close to Mercure Welcome Melbourne?

The closest beach to Mercure Welcome Melbourne is St Kilda Beach (6.4 km).

What makes Mercure Welcome Melbourne a romantic place to stay?

A lounge bar, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Mercure Welcome Melbourne.

Is Mercure Welcome Melbourne family-friendly?

You bet! With amenities such as laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Mercure Welcome Melbourne is a hit with families.

Does Mercure Welcome Melbourne serve breakfast?

Yeah, our visitors are hooked on the buffet breakfast here! Served weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Mercure Welcome Melbourne?

No, Mercure Welcome Melbourne does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Welcome Melbourne?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Welcome Melbourne?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Mercure Welcome Melbourne?

No, only service animals are allowed.

Mercure Welcome Melbourne Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 325 out of 1000 reviews
Rating 8 - Good. 374 out of 1000 reviews
Rating 6 - Okay. 169 out of 1000 reviews
Rating 4 - Poor. 87 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Room good for purpose
Stayed 2 nights in Mar 2026

10/10 Excellent

Pat

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clran and easy to deal with
Stayed 1 night in Feb 2026

10/10 Excellent

Karen, Hastings

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean room. Friendly staff, great location.
Stayed 1 night in Feb 2026

2/10 Terrible

Leesa

Stayed 2 nights in Jan 2026

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
On the plus side great breakfast. Set up in reception odd. 2 people working in a tight area, when another kiosk was on the otherside & not enough room for guests to both talk to staff at the same time & couldn't hear from guest also speaking at the same time. Staff seem to have no idea what was going on when we were checking in, thought we were checking out. Then more confusion when checking out & leaving bags for the day. Small issue but had to ask for toilet rolls, usually there is an adequate supply for the length of stay in the case 1 was not enough when staying for more than 1 night.
Stayed 2 nights in Dec 2025

8/10 Good

Aaron

The room was clean on arrival
Stayed 6 nights in Jan 2026

10/10 Excellent

Lila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for shopping and walking around.
Stayed 1 night in Dec 2025

6/10 Okay

Geoffrey

Travelled with family
Liked: Property conditions & facilities
Room clean on arrival. Staff generally helpful. No rrom cleaned/ tidied during our stay. Rubbish not removed, except by us, no bathroom cleaning/ linen and towels changed.
Stayed 3 nights in Dec 2025

4/10 Poor

Daisy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
When I tried to check in just before 2pm, the counter said I have to pay $20 to check in before 2pm. I was only 15 minutes before check in. I later check-in in after 4.30pm after late lunch. I paid the hotel early and is this the service that I get to pay for checking in slightly early. I have stay at this place frequently and also recommended my friends at this hotel. Ver disgraceful behaviour on this holiday season.
Stayed 1 night in Dec 2025

4/10 Poor

Leiqing

Travelled with family
Disliked: Amenities
staff at reception was rude.
Stayed 5 nights in Dec 2025

10/10 Excellent

Daniel, Queanbeyan

Stayed 1 night in Dec 2025

6/10 Okay

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities
Check in was not as smooth as it normally is. I was offered a room upgrade a few days prior to arrival at $6 per night, which I applied for. At check in, I mentioned about the upgrade application and the receptionist first stated that the upgrade is $25 per night. I told them the price in the offer. They tapped away on the computer and then came back with a price of $8 per night. I declined this and stated that the offer was $6 per night and started going through my emails to show them. They then made it $6 per night and then we proceeded with completing check in.
Stayed 3 nights in Dec 2025

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Eggs were half cold and tasteless. Parking was advertised as onsite but you had 2 walk two blocks to get to it. Room was very small and advertised as a family room. Shower was made for kids.
Stayed 2 nights in Dec 2025

8/10 Good

Daniel, Queanbeyan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Friendly staff
Stayed 3 nights in Dec 2025

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast as very well organised. Although self serve buffet very easy to find things, with food & relevant crockery etc nearby.
Stayed 4 nights in Nov 2025

6/10 Okay

yvonne

Liked: Staff & service
Disliked: Cleanliness
Clean sheets would have been nice and was told to request clean towels at the front desk!! No fan in the bathroom??
Stayed 3 nights in Nov 2025

4/10 Poor

Rick

Travelled with partner
Disliked: Cleanliness, amenities
Disappointing, I feel that standards have dropped since last visited. No drawers or cupboards, needed when staying for a week. Only one chair available in room, 2 guests. Dry wall construction appears to offer low sound barrier from drawers & doors closing from adjacent rooms. Room serviced only once therefore rubbish built up over the stay. Needed to daily request tea bags & milk. Sink plug in bathroom not retaining water. No safety rail or non slip mat in shower. Aged quilt, appeared to be well worn & even torn in a number of places. Would have liked to give a better rating but feel that we have stayed in better Motels along the Nullarbor.
Stayed 6 nights in Nov 2025

10/10 Excellent

Simone

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, close to Everything!! Beds really comfortable. Would stay there again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Karen, Hastings

Stayed 1 night in Nov 2025

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

8/10 Good

M

Stayed 3 nights in Nov 2025

10/10 Excellent

Jacklyn

Liked: Cleanliness, staff & service, amenities
Ideal location for shopping and dining.
Stayed 7 nights in Nov 2025

10/10 Excellent

Adam

Stayed 1 night in Nov 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service
Great location
Stayed 2 nights in Nov 2025

8/10 Good

Hilary

Stayed 3 nights in Nov 2025