Mercure Welcome Melbourne puts you in the heart of Melbourne, within just a 10-minute stroll of Melbourne Central and Princess Theatre. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.
The restaurant, The Louden Kitchen Grill, serves local cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. To-go breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of car rentals on site.
Sights within a 20-minute walk of this 3.5-star Melbourne Central Business District hotel include Queen Victoria Market and SEA LIFE Melbourne.
Mercure Welcome Melbourne ratings based on 476 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Mercure Welcome Melbourne
Everyone (176)Couples (108)Family (109)
5 out of 5
Great stay
Posted by Grant on 5 Jun. 2023
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Comment from Hotel Management
7 Jun. 2023
by Alex Mihardja
Dear Grant,Thank you for your feedback! We're glad you had a great stay with us. We hope to see you again soon.Best regards,Alex MihardjaExecutive Assistant
4 out of 5
Looking out onto rooftops was meh. Bathroom too small. No biscuits with tea and coffee
Posted by Cheryl on 4 Jun. 2023
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Comment from Hotel Management
7 Jun. 2023
by Alex Mihardja
Dear Cheryl,Thank you for your feedback. We appreciate your comments about the view and the size of the bathroom. We apologize for the lack of biscuits with the tea and coffee. We'll take note of your suggestions for improvement.Best regards,Alex MihardjaExecutive Assistant
3 out of 5
Property is tired overall and versus newer similar new hotels like Holiday Inn (same market ) is a long way from expectations
Posted by Garry on 22 May 2023
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Comment from Hotel Management
24 May 2023
by Alex Mihardja
Dear Garry,Thank you for sharing your feedback with us. We appreciate your comments regarding the condition of our property. We continuously strive to improve our facilities and maintain a high standard for our guests.We value your loyalty and hope to have the opportunity to provide you with a more satisfying experience in the future.Best regards,Alex MihardjaExecutive Assistant
5 out of 5
Posted by Angelina on 22 May 2023
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Comment from Hotel Management
24 May 2023
by Alex Mihardja
Dear Angelina,Thank you for your feedback and for rating your recent stay with us. We are glad to hear that you had a positive experience overall. We appreciate your comments and will take them into consideration as we strive to enhance our services.We value your patronage and hope to welcome you back for another enjoyable stay in the future.Best regards,Alex MihardjaExecutive Assistant
2 out of 5
Very small twin share room, it was 2 single beds, seperated by a small bedside table that when you lay in bed you can touch the other person if you are both stretching your arms at the same time
Posted by Kendra on 21 May 2023
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Comment from Hotel Management
22 May 2023
by Alex Mihardja
Dear Kendra,Thank you for sharing your feedback regarding your recent stay with us. We apologize if the size of the twin share room did not meet your expectations. Your comments are important to us, and we will take them into consideration as we continually strive to improve our accommodations.We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future.Best regards,Alex MihardjaExecutive Assistant
2 out of 5
Noisiest place I’ve stayed in Melb in last 20 years. On the 9th floor, unfortunately near the lift so we heard every lift movement. Peoples conversations in adjacent rooms were clearly audible. Noisy people talking in hallway going back and forth. Could hear showers running, toilets flushing and sinks draining in adjacent rooms, sounded like they were in our own room, not next door. Couldn’t fault staff or room cleanliness, but way too noisy.
Posted by David on 21 May 2023
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Comment from Hotel Management
22 May 2023
by Alex Mihardja
Dear David,Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the noise disruptions you experienced during your time with us. We understand that a peaceful and quiet environment is essential for a restful stay, and we regret that we fell short of providing that for you.We appreciate your kind words about our staff and room cleanliness. Rest assured, we take your comments seriously, and we will assess the areas you mentioned to identify ways we can improve soundproofing and minimize noise disturbances for our guests.We value your feedback and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and peaceful experience.Best regards,Alex MihardjaExecutive Assistant
5 out of 5
the staff was very friendly and efficent good location and quiet in room
Posted by Darryl Lachlan on 15 May 2023
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Comment from Hotel Management
15 May 2023
by Alex Mihardja
Dear Darryl Lachlan,Thank you for choosing our hotel and taking the time to share your positive experience with us. We are glad to hear that our staff was friendly and efficient, and that you enjoyed the quiet location of your room. We hope to have the pleasure of welcoming you back soon.Best regards,Alex MihardjaExecutive Assistant
5 out of 5
Staff were very helpful and offered help with no everything I asked
Posted by Leanne on 15 May 2023
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Comment from Hotel Management
15 May 2023
by Alex Mihardja
Dear Leanne,Thank you for sharing your feedback with us. We are thrilled to hear that our staff were very helpful and went above and beyond to assist you with everything you asked for. We take pride in providing exceptional service to our guests and are delighted to know that we met your expectations.We look forward to welcoming you back soon.Best regards,Alex MihardjaExecutive Assistant
4 out of 5
Posted by Judith on 11 May 2023
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Comment from Hotel Management
15 May 2023
by Alex Mihardja
Dear Judith,Thank you for choosing to stay with us and for your rating of 4 out of 5. We're glad to hear that you enjoyed your sta. We hope to have the pleasure of welcoming you back in the future.Sincerely,Alex MihardjaExecutive AssistantBest regards,
4 out of 5
Posted by Paula on 10 May 2023
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Comment from Hotel Management
12 May 2023
by Alex Mihardja
Dear Paula,Thank you for choosing to stay with us and for sharing your feedback. We appreciate your positive rating and will strive to make your next stay even better. Sincerely,Alex MihardjaExecutive Assistant
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Mercure Welcome Melbourne also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.
1 building
330 guestrooms or units
11 levels
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Tour and ticket information
Concierge
Computer for guest use
Newspapers in lobby (free)
Elevator
Bar or lounge
Coffee shop
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Internet access - wireless
Transport
Train station: Southern Cross Station (1.5 km / 0.9 mi)
Metro station: Melbourne Central Station (0.5 km / 0.3 mi)
Room Amenities
Mercure Welcome Melbourne offers 330 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Bathrooms include showers and hair dryers. This Melbourne hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered on request and in-room massages can be requested.
In-room dining
LCD television
Cable channels
Premium channels
Refrigerator
Coffee maker
Shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (on request)
Massage in room (surcharge)
Hair dryer
Safe
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Wardrobe or closet
Desk chair
Food & Drink
For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
The Louden Kitchen Grill - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Soul Cafe - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for AUD 40.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC).
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Debit cards
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
Children stay free - maximum age 12
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Contactless food service / room service is available
Mobile key entry is not available
Food service has been amended for enhanced safety
Property follows sanitisation practices of COVID-19 Guidelines (CDC)
Property follows sanitisation practices of COVID-19 Guidelines (WHO)
Property does not offer on-site COVID-19 testing
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for to-go breakfast: approximately AUD 25 for adults and AUD 15 for children
Nearby parking fee: AUD 24 per night (984 ft away)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: AUD 40.0 per night
Credit card charges are subject to a surcharge of AUD 1.3
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne
You should know
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Mercure Welcome Melbourne offers free cancellation on select room rates. Check out the cancellation policy for more info.
Mercure Welcome Melbourne uses enhanced cleaning measures, offers contactless check-in, and ensures social distancing. Sanitization practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO) are followed. There is a shield between guests and staff in the main contact areas and contactless room service is available.
The closest beach to Mercure Welcome Melbourne is St Kilda Beach (6.4 km).
A lounge bar, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Mercure Welcome Melbourne.
You bet! With amenities like laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Mercure Welcome Melbourne is a hit with families.
Yeah, our visitors are hooked on the to-go breakfast here! Served weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM, this is the spot to fuel up for a day full of adventure.
No, Mercure Welcome Melbourne does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?
Check-in begins at 2:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
