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3.9 out of 5

"We were upgraded to the 5* Pullman due to our medical visit being the virus and the amenities and staff couldn't have been better " More

By a verified traveller on Fri 22 May 2020

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Hotel Description

Mercure Welcome Melbourne puts you in the heart of Melbourne, within just a 10-minute stroll of Melbourne Central and Princess Theatre. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

Cable TV, coffee/tea makers, and in-room massages are featured in all 330 rooms. Refrigerators and room service make in-room dining convenient. Safes, hair dryers, and phones are also available.

The restaurant, The Louden Kitchen Grill, serves local cuisine and is open for breakfast and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning to-go breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 3.5-star Melbourne Central Business District hotel include Queen Victoria Market and SEA LIFE Melbourne.

Superior Family Room, 1 King Bed & 1 Twin Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed (Premium)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Mercure Welcome Melbourne ratings based on 572 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Welcome Melbourne

Everyone (381) Couples (68) Family (71)
5 out of 5
We were upgraded to the 5* Pullman due to our medical visit being the virus and the amenities and staff couldn't have been better

Posted by , from Swan Hill on 22 May 2020

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Comment from Hotel Management

21 Jul. 2020 by AM

Dear Deb, Thank you for sharing your experience with us. So happy that our team was able to upgrade you to the adjacent 5* Pullman Melbourne on Swanston, and you enjoyed the amenities & services provided. Stay safe & we hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

3 out of 5
Friendly and helpful staff especially at the Louden

Posted by on 21 Mar. 2020

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Comment from Hotel Management

24 Mar. 2020 by Front Office Team

Thank you so much for the lovely feedback. We hope to see you soon.

2 out of 5
Very small room for price and all facilities tired, marked and no pride in appearance.

Posted by on 17 Mar. 2020

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Comment from Hotel Management

19 Mar. 2020 by AM

We are sorry to read about your review and we apologize for the inconveniences experienced. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5

Posted by on 16 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by AM

Thank you for staying with us. We hope to see you again. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
This property was perfectly situated, great location.

Posted by on 16 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by AM

Thank you for sharing your review. Very pleased to read that you made the most of our perfectly situation. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

3 out of 5

Posted by on 10 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by AM

Thank you for staying with us recently. We hope to see you again in the future. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
Always stay here, but I was disappointed that I didn’t get a Little Burke st View as requested. We were so high up could only see tops of buildings :(( And our aircon was rattling all night. I really love the Men at the service entry, they are always super helpful and friendly. One even gave us umbrellas in case it was going to rain. That was so sweet.

Posted by on 10 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by AM

Thank you for returning to stay with us again and apologies that your accommodation on this occasion didn't have your usual outlook. Unfortunately they;re always subject to availability. Thank you for highlighting the service provided by our Porters. We look forward to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5

Posted by on 8 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by AM

Thank you for staying with us and we hope to see you again. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5

Posted by on 7 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by AM

We are most appreciative of your 5 out of 5 rating and we hope to see you again. Sincerely, Alex Mihardja Operational Project Manager

1 out of 5

Posted by on 6 Mar. 2020

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Comment from Hotel Management

19 Mar. 2020 by AM

Thank you for staying with us. Regards, Alex Mihardja Operational Project Manager

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The business-friendly Mercure Welcome Melbourne also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 3.5-star Melbourne hotel is smoke free.

  • 1 building
  • 330 guestrooms or units
  • 11 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (23.7 km / 14.7 mi)
  • Train station: Southern Cross Station (1.5 km / 0.9 mi)
  • Metro station: Melbourne Central Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Mercure Welcome Melbourne offers 330 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and in-room massages can be requested.

  • In-room dining
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 10:30 AM.

The Louden Kitchen Grill - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Soul Cafe - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Contactless food service / room service is available
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15 and AUD 30 per person (approximately)
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 20 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.3

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Melbourne Mercure
  • Melbourne Welcome
  • Melbourne Welcome Mercure
  • Mercure Melbourne
  • Mercure Welcome
  • Mercure Welcome Hotel
  • Mercure Welcome Hotel Melbourne
  • Mercure Welcome Melbourne
  • Welcome Mercure
  • Welcome Mercure Melbourne
  • Accor Welcome Melbourne
  • Mercure Welcome Melbourne Hotel Melbourne
  • Mercure Welcome Melbourne Hotel
  • Mercure Welcome Melbourne Hotel
  • Mercure Welcome Melbourne Melbourne
  • Mercure Welcome Melbourne Hotel Melbourne

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.