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Mercure Welcome Melbourne

4.0 star property
Upmarket hotel, a quick walk to Melbourne Central

Choose dates to view prices

Photo gallery for Mercure Welcome Melbourne

Exterior
Superior Room, 2 Single Beds
Breakfast and dinner served, local cuisine
Reception
Shower, eco-friendly toiletries, hair dryer, towels

Reviews

7.8

Good

Popular amenities

  • Breakfast available
  • Restaurant
  • Bar
    BarBar
  • Room service
    Room serviceRoom service
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Parking available
    Parking availableParking available

Explore the area

Map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Popular LocationMelbourne Central2 min walk
  • Popular LocationBourke Street Mall3 min walk
  • Popular LocationQueen Victoria Market13 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)27 min drive

Similar properties

Exterior
ibis Melbourne Central
Free WiFi
Restaurant
Air conditioning
Breakfast available
4.4 out of 5, Excellent, (1001)
The price is AU$222
for 1 night
includes taxes & fees
10 Aug - 11 Aug
ibis Melbourne Central

About the area

Melbourne

Mercure Welcome Melbourne puts you in the heart of Melbourne, within just a 10-minute stroll of Melbourne Central and Princess Theatre. Highlights at this hotel include a restaurant and in-room free WiFi. .The restaurant, The Louden Kitchen Grill, serves local cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. To-go breakfast is available daily. There's also self parking, along with the convenience of car rentals on site. .Sights within a 20-minute walk of this 4-property class Melbourne Central Business District hotel include Queen Victoria Market and SEA LIFE Melbourne.

What's nearby

  • Melbourne Central - 2 min walk
  • Bourke Street Mall - 3 min walk
  • Collins Street - 5 min walk
  • Queen Victoria Market - 13 min walk
  • Crown Casino - 4 min drive

Getting around

  • Melbourne Central Station - 6 min walk
  • Flinders Street Station - 9 min walk
  • Melbourne Airport (MEL) - 28 min drive

Restaurants

  • ‪Fortress Melbourne - ‬1 min walk
  • ‪Din Tai Fung - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Mekong - ‬1 min walk
  • ‪Godiva - ‬2 min walk

About this property

Mercure Welcome Melbourne

Upmarket hotel, a quick walk to Melbourne Central
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Mercure Welcome Melbourne. Parking is available for a fee.

This 4-star Melbourne hotel is smoke free.

  • 1 building
  • 330 guestrooms or units
  • 11 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Welcome Melbourne offers 330 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Smart televisions come with premium cable channels and Netflix. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Greek, Hindi, Indonesian, Italian, Korean, Maltese, Russian, Spanish, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (AUD 24 per night)
  • Secured, covered parking on site (AUD 24 per night)

Food and drink

  • Daily breakfast to-go available for a fee: AUD 25 for adults and AUD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Soul Cafe
  • The Louden Kitchen Grill

Things to do

  • Designer stores
  • Shopping centre

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Grab bar near toilet (79 centimetre high)
  • High-pile carpet in room
  • Lift (99 centimetre wide door)
  • Raised toilet seat (46 centimetre high)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels

Entertainment

  • Netflix
  • Smart TV with premium cable channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Local meal delivery service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately AUD 25 for adults and from AUD 15 for children
  • Covered self-parking fee: AUD 24 per night
  • Nearby parking fee: AUD 24 per night(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses solar energy.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne

Frequently asked questions

What is the cancellation policy at Mercure Welcome Melbourne?

Mercure Welcome Melbourne offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Welcome Melbourne?

As of 27 July 2024, prices found for a 1-night stay for 2 adults at Mercure Welcome Melbourne on 19 Aug 2024 start from AU$116.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Welcome Melbourne?

Yep, Mercure Welcome Melbourne has a secured covered self car park for AUD 24 per night.

Are there any beaches close to Mercure Welcome Melbourne?

The closest beach to Mercure Welcome Melbourne is St Kilda Beach (6.4 km).

What makes Mercure Welcome Melbourne a romantic place to stay?

A lounge bar, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Mercure Welcome Melbourne.

Is Mercure Welcome Melbourne family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Mercure Welcome Melbourne is a hit with families.

Does Mercure Welcome Melbourne serve breakfast?

Yeah, our visitors are hooked on the to-go breakfast here! Served daily, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Mercure Welcome Melbourne?

No, Mercure Welcome Melbourne does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Welcome Melbourne?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Welcome Melbourne?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Mercure Welcome Melbourne?

No, only service animals are allowed.

Mercure Welcome Melbourne Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 321 out of 1002 reviews" "
Rating 8 - Good. 394 out of 1002 reviews" "
Rating 6 - Okay. 162 out of 1002 reviews" "
Rating 4 - Poor. 90 out of 1002 reviews" "
Rating 2 - Terrible. 35 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with the room and staff were very friendly and helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Roslyn

All good
Stayed 2 nights in Jul 2024

8/10 Good

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was good. Only thing was be careful with the parking as there are 2 wilson carparks near each other. Make sure you get the right one. Brekky was ok, not great. Other than that it was a good place to stay.
Stayed 2 nights in Jul 2024

6/10 Okay

Jenny

Travelled with family
Disliked: Cleanliness
Our room was located directly behind the lifts so could hear it constantly going up and down through out the night when trying to sleep. Saw spider and ants in bathroom on arrival day. But the hotel is in ideal location at door step of China town, Bourke St. mall and tram at street intersection to get around the city for free. There was a long line up to check in and out with only one staff member at reception desk working
Stayed 3 nights in Jul 2024

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Megan

Liked: Cleanliness
Disliked: Property conditions & facilities
Have stayed before with a positive experience, however this stay was disappointing. The heater in my room was broken and blowing out cold air, it was a cold winters day and I was freezing. It took over 2.5 hours and multiple contacts with reception to have this attended to, and ultimately led to me moving rooms. I was disappointed in how long it took to be listened to. In my new room, the hot water tap in the shower was falling off, but at this stage I was just happy to have a working heater, so I made it work. On a positive, the room was very dark and good for sleeping.
Stayed 2 nights in Jul 2024

6/10 Okay

Henry

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Everything was good with this place, with the exception during my time there only one person was on reception. When you only want a car park ticket, the wait time was ridiculous.
Stayed 2 nights in Jun 2024

10/10 Excellent

Kelly Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how close the hotel was to everything we needed. It was a little bit noisy when people were in the hallways or when the garbage bins were emptied, but would recommend this place to others. The buffet breakfast was also great.
Stayed 3 nights in Jun 2024

8/10 Good

Jillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central. Walkable to all theatres
Stayed 2 nights in Jun 2024

8/10 Good

Raylene

Stayed 1 night in Mar 2024

10/10 Excellent

Indie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in the heart of the Melbourne CBD, only a block from China town, and a block to H&M. The parking is around a block and a half away, and is $24 per 24 hours. Hotel was safe, and secure. Staff were lovely and very helpful.
Stayed 2 nights in May 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was neat and clean and recently renovated. Staff were wonderful.
Stayed 1 night in Jun 2024

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, amenities
Staff were really great
Stayed 5 nights in May 2024

8/10 Good

Lyn

Stayed 3 nights in May 2024

8/10 Good

Lynne

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff were friendly and very helpful.
Stayed 2 nights in May 2024

8/10 Good

Rebecca

Stayed 1 night in May 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kok

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and easy get around
Stayed 4 nights in Apr 2024

8/10 Good

Mark

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Very central to everything! Good Location! Rooms look tired,worn and atttention to detail of en-suite cleaness was poor . Soap shampoo dispensers were hard to disperse or didn’t have any product in them. Buffet Breakfast was Good !
Stayed 2 nights in Apr 2024

8/10 Good

Nigel, Wattle Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location close to public transport, friendly, helpfully staff. Only complaint would be the coffee machine at breakfast which uses powdered milk which means lacklustre coffee from a city that is well know for this beverage, second day paid for barista coffee at breakfast.
Stayed 2 nights in Apr 2024

8/10 Good

rosemary

Travelled with family
Liked: Cleanliness
Great location. Room adequate, but basic fine if you’re not spending time in it. Great breakfast Front staff helpful.
Stayed 4 nights in Apr 2024

4/10 Poor

Peter, Sunnynook

Travelled with family
Disliked: Cleanliness, amenities
The position was fantastic. Breakfast was very good. However we pre payed our breakfast the message to that effect didn’t to the restaurant. So every morning the same ritual of explaining that we paid. We stayed there for 5 nights. Room was not serviced once! We called for fresh towels and guess what? The phone was either not answered or engaged. So we raided the housemaid’s trolley. The deceased owner Les Erdi (RIP) would turn in his grave to see what happened to his Hotel.
Stayed 5 nights in Apr 2024

8/10 Good

Jennifer

Travelled with family
Liked: Room comfort
We were in a larger room than our stay on 10/12 April. This room gave us more confort.
Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Travelled with family
Disliked: Staff & service, room comfort
It took far too long to check in. We wanted a continental breakfast - which you don't have.
Stayed 2 nights in Apr 2024