The restaurant, The Louden Kitchen Grill, serves local cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. To-go breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of car rentals on site.
Sights within a 20-minute walk of this 3.5-star Melbourne Central Business District hotel include Queen Victoria Market and SEA LIFE Melbourne.
18 Mar. 2024 by Alex Mihardja
Dear Karen,We sincerely apologize for the inconvenience you experienced during your stay. This falls short of our usual standards, and we appreciate you bringing it to our attention. We will address these issues promptly to ensure they don't recur in the future. Thank you for your understanding.Best regards,Alex MihardjaExecutive Assistant
15 Mar. 2024 by Alex Mihardja
Dear Stacey,Thank you for your feedback. We're delighted to hear that you enjoyed our great breakfast and found your room clean and tidy.We look forward to welcoming you back again soon.Best regards,Alex MihardjaExecutive Assistant
15 Mar. 2024 by Alex Mihardja
Dear Shaun,Thank you for staying with us and we apologize for not meeting your expectations during your recent stay. Best regards,Alex MihardjaExecutive Assistant
15 Mar. 2024 by Alex Mihardja
Dear Jonathan,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by our cleaning policy. We will review this with our staff to ensure we provide a better experience for our guests in the future.Best regards,Alex MihardjaExecutive Assistant
12 Mar. 2024 by Alex Mihardja
Dear Helen,Thank you for your feedback.. We hope to have the opportunity to welcome you back in the future.Sincerely,Alex MihardjaExecutive Assistant
5 Mar. 2024 by Alex Mihardja
Dear Maddie,Thank you for sharing your experience. We're pleased to hear you found our location surprisingly quiet. We hope to welcome you back for another enjoyable stay.Best regards,Alex MihardjaExecutive Assistant
5 Mar. 2024 by Alex Mihardja
Dear Colin,Thank you for sharing your feedback. We appreciate your kind words about our breakfast and great location. However, we apologize for the inconvenience caused by the slow check-in and noise from the lift. Your concerns are noted, and we'll work to improve these aspects for a better experience in the future.Best regards,Alex MihardjaExecutive Assistant
28 Feb. 2024 by Alex Mihardja
Dear Tanya,Thank you for your positive feedback. We're delighted to hear you enjoyed our amazing location, clean and refurbished rooms, and the friendly staff. We apologize for the oversight with the extra bed and appreciate your understanding. We look forward to hosting you again.Sincerely,Alex MihardjaExecutive Assistant
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Mercure Welcome Melbourne also features tour/ticket assistance, concierge services, and laundry facilities. This 3.5-star Melbourne hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Internet access - wireless
Mercure Welcome Melbourne offers 330 accommodations with coffee/tea makers and hair dryers. 46-inch LCD televisions come with premium cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.
For a fee, guests can enjoy to-go breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
The Louden Kitchen Grill - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Soul Cafe - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses solar energy.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.