"Excellent location in the centre of the city. Affordable, standard and comfortable room. Renovations are underway so there may be a bit of noise and ... " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

Mercure Welcome Melbourne puts you in the heart of Melbourne, steps from Bourke Street Mall and within a 10-minute stroll of RMIT University. Highlights at this hotel include in-room free WiFi, free high-speed Internet, and LCD TVs.

You can enjoy cable TV, coffee/tea makers, and free newspapers, featured in all 330 rooms. Fridges, in-room massages, and hairdryers are also available.

The restaurant, The Louden Kitchen Grill, serves local cuisine and is open for breakfast and dinner. Cocoon Bar is the hotel's own bar, serving drinks along with breakfast and dinner. Added amenities include free WiFi in public areas, a conference centre, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Within a 15-minute walk of this 3.5-star Melbourne Central Business District hotel, attractions include Queen Victoria Market and Eureka Tower.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$109 per night

Premium Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Mercure Welcome Melbourne ratings based on 1,025 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Welcome Melbourne

Everyone (868) Couples (103) Business (11) Family (38) Other (2)
5 out of 5

Posted by on 14 Dec 2018

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4 out of 5
Great location. Easy to get around. Very pleasant stay.

Posted by on 14 Dec 2018

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5 out of 5
Great location to everything very central!! Very nice and inviting

Posted by , from Launceston tas on 12 Dec 2018

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Comment from Hotel Management

14 Dec 2018 by AM

Dear Mel, We are thrilled to read that you made the most of our central location, and that found the hotel to be inviting. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
clean hotel close to china town,plenty of public transport and staff friendly.

Posted by on 11 Dec 2018

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Comment from Hotel Management

14 Dec 2018 by AM

Thank you for staying with us and taking the time to write a review. We are pleased to hear that you enjoyed the central location of our hotel – it is ideal for those who want to make the most of what Melbourne has to offer. Thank you for highlighting the friendly service provided by our staff too, greatly appreciated. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
Loved the location which is central to everything. The staff were amazing. The price was great for what is offered. This will be my first choice when wanting a Melbourne hotel room in future. Thank you Mercure!!

Posted by on 10 Dec 2018

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Comment from Hotel Management

11 Dec 2018 by AM

Thank you for taking the time to share your feedback. We feel honoured to read that Mercure Welcome Melbourne would be your first choice for accommodation when you travel to Melbourne. We look forward to welcoming you back when you are next in town! Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Close to everything right in the middle of the city.

Posted by on 9 Dec 2018

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Comment from Hotel Management

11 Dec 2018 by AM

Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel. We hope to see you again. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Central to everything - tram stops and Southbank - easy checkin and room was good.

Posted by on 8 Dec 2018

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Comment from Hotel Management

11 Dec 2018 by AM

Dear chezdog , Thank you for choosing our hotel, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodation, as well as the benefits of being so conveniently located in the heart of the city. We look forward to welcoming you back to our hotel in the future. Sincerely, Alex Mihardja Operational Project Manager

3 out of 5
For the price i paid for a standard room was not worth it ive stayed at 3 others in different states in Australia which where much better

Posted by on 2 Dec 2018

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Comment from Hotel Management

3 Dec 2018 by AM

Dear Andy, Thank you for your review. Apologies that the accommodation provided didn't meet your expectations. Kind regards, Alex Mihardja Operational Project Manager

4 out of 5
Great location in the centre of the city. I will stay here again.

Posted by on 30 Nov 2018

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Comment from Hotel Management

3 Dec 2018 by AM

Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Room was tiny but very clean and functional. Unfortunately it was very noisy, even on level 3. Staff were wonderful, each and every one of them that I encountered. Breakfast was fresh and delicious. Location perfect for CBD shopping and dining.

Posted by , from Mildura, Victoria on 25 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by AM

Dear Chook, I am sorry that we were unable to provide you with a thoroughly comfortable & enjoyable stay. Very appreciative of your kind words on our team, the delicious breakfast and our central location. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

Property Features

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8579 square feet (797 square metres) and includes conference centres. The business-friendly Mercure Welcome Melbourne also features tour or ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 3.5-star Melbourne hotel is smoke free.

  • 1 building
  • 330 guestrooms or units
  • 11 levels
  • 3 dining venues
  • 8579 sq ft of conference space
  • 797 sq. m of conference space
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (23.7 km / 14.7 mi)
  • Train station: Spencer Street Station (1.3 km / 0.8 mi)
  • Metro station: Melbourne Central Station (0.4 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Mercure Welcome Melbourne offers 330 forms of air-conditioned accommodation with free newspapers and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Bathrooms include a shower and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • LCD television
  • Cable channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

The Louden Kitchen Grill – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Cocoon Bar – This bar specialises in local cuisine and serves breakfast, dinner and light fare. Happy hour is offered.

Soul Cafe – This Cafe serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 for adults, and AUD 10 and AUD 25 for children (approximately)
  • Self-parking fee: AUD 15 per night
  • Valet parking fee: AUD 45.00 per night
  • Rollaway bed fee: AUD 40.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Welcome Melbourne Hotel
  • Mercure Welcome Hotel
  • Mercure Welcome Melbourne
  • Mercure Welcome
  • Mercure Welcome Melbourne Hotel Melbourne
  • Accor Welcome Melbourne

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.