"Excellent location in the centre of the city. Affordable, standard and comfortable room. Renovations are underway so there may be a bit of noise and ... " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

Mercure Welcome Melbourne puts you in the heart of Melbourne, within steps of Bourke Street Mall and Emporium Melbourne. Highlights at this hotel include in-room free WiFi, free high-speed Internet, and LCD TVs.

You can enjoy cable TV, coffee/tea makers, and free newspapers, featured in all 330 rooms. Fridges, in-room massages, and hairdryers are also available.

The restaurant, The Louden Kitchen Grill, serves local cuisine and is open for breakfast and dinner. Cocoon Bar is the hotel's own bar, serving drinks along with breakfast and dinner. Added amenities include free WiFi in public areas, a conference centre, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 10-minute drive of this 3.5-star Melbourne Central Business District hotel include Queen Victoria Market and Her Majesty's Theatre.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$118 per night

Premium Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Mercure Welcome Melbourne ratings based on 1,071 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Welcome Melbourne

Everyone (909) Couples (104) Business (11) Family (39) Other (2)
2 out of 5
Few points to notice: 1. Cleanliness was terrible! Rooms are not vacuumed and utensils badly washed; 2. I booked a room for two adults and one child. I was given a two single-bed room. I was charged $20 per day to upgrade the room; 3. The hotel charges a non-refundable fee for credit card holding that they request. Personally, I find this ridiculous and I have never seen such a thing before; 4. The hotel is very well located, and it is the only significant positive aspect I could say.

Posted by on 17 Feb. 2019

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4 out of 5
Twin room booked, quite small for two people! Fridge was very noisy!

Posted by on 14 Feb. 2019

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Comment from Hotel Management

15 Feb. 2019 by AM

Thank you for staying with us recently. Apologies that we didn't tick all the boxes with the accommodation provided. We hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Would have liked more coffee supplies, milk sugar etc.

Posted by on 14 Feb. 2019

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5 out of 5
The hotel's central location was perfect, the staff were pleasant and very helpful.

Posted by on 10 Feb. 2019

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Comment from Hotel Management

11 Feb. 2019 by AM

Thank you for taking the time out to leave feedback and give us 5 out of 5, we loved reading it. Have a great day and we hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
Everything was good except next time I'll get a bigger room very small and window facing brick wall very dark

Posted by on 9 Feb. 2019

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Comment from Hotel Management

11 Feb. 2019 by AM

Thank you for your feedback. With 330 rooms in the building, some rooms are certainly larger than others and with different outlook too, depending on the room type and its location within the building. I look forward to welcoming you back on your next visit to the hotel. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Good location to CBD shops and restaurants transport

Posted by on 8 Feb. 2019

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Comment from Hotel Management

11 Feb. 2019 by AM

Thank you for your review. Very pleased to read that you enjoyed our central location. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Excellent location right in the heart of Melbourne but at the same time you couldn't hear any of the street noise in the room. Very comfortable bed and well laid out room, clean and modern. Would happily return.

Posted by on 7 Feb. 2019

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Comment from Hotel Management

11 Feb. 2019 by AM

Thank you for your feedback. I'm pleased you enjoyed our central location and the accommodation provided. We look forward to your next visit for another comfortable stay. Sincerely, Alex Mihardja Operational Project Manager

5 out of 5
great location, clean room - starting to age and the air con button was almost impossible to press. Great food.

Posted by on 4 Feb. 2019

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Comment from Hotel Management

5 Feb. 2019 by AM

Thank you for sharing your feedback. Appreciate your compliment and constructive feedback and we hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
Close to shops and transport. Comfortable rooms. Leak from corner of shower screen near sliding door causing floor in bathroom to get lots of water. Dangerous.. Looked like it had been attempted to be rectified previously, but obviously not. Lucky to see before entering or could have had a nasty fall.

Posted by on 4 Feb. 2019

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Comment from Hotel Management

4 Feb. 2019 by AM

Thank you for your feedback. I am concerned to read about aspect of your stay that needed urgent attention. This has been passed on to our Maintenance Manager for his urgent attention. We hope to see you again in the near future. Sincerely, Alex Mihardja Operational Project Manager

4 out of 5
The mattress was comfortable until two people lay down and it moved laterally like a jelly. I had very poor sleep during my stay which impacted on the enjoyment of my stay. Staff informed me their mattresses were all of a similar standard otherwise they would swap it for me. Definitely need an upgrade to modern hotel standards ASAP.

Posted by on 30 Jan. 2019

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Comment from Hotel Management

1 Feb. 2019 by AM

Thank you for your feedback and apologies that the mattress provided were below your expectations. Your constructive feedback has been passed on to our Management for their urgent attention. Sincerely, Alex Mihardja Operational Project Manager

Property Features

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8579 square feet (797 square metres) and includes conference centres. The business-friendly Mercure Welcome Melbourne also features tour or ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 3.5-star Melbourne hotel is smoke free.

  • 1 building
  • 330 guestrooms or units
  • 11 levels
  • 3 dining venues
  • 8579 sq ft of conference space
  • 797 sq. m of conference space
  • Bar or lounge
  • Coffee shop
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Melbourne, VIC (MEL-Tullamarine) (23.7 km / 14.7 mi)
  • Train station: Spencer Street Station (1.3 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Mercure Welcome Melbourne offers 330 forms of air-conditioned accommodation with free newspapers and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Bathrooms include a shower and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • LCD television
  • Cable channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

The Louden Kitchen Grill – This restaurant specialises in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Cocoon Bar – This bar specialises in local cuisine and serves breakfast, dinner and light fare. Happy hour is offered.

Soul Cafe – This Cafe serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 25 for adults, and AUD 10 and AUD 25 for children (approximately)
  • Self-parking fee: AUD 20 per night
  • Valet parking fee: AUD 45.00 per night
  • Rollaway bed fee: AUD 40.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Welcome Melbourne Hotel
  • Mercure Welcome Hotel
  • Mercure Welcome Melbourne
  • Mercure Welcome
  • Mercure Welcome Melbourne Hotel Melbourne
  • Accor Welcome Melbourne

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.