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4.4 out of 5

"We got upgraded for free. The apartment we stayed in overlooked the road. The air conditioning and kitchen were great. Would stay again! Thank you " More

By a verified traveller on Thu 12 Mar 2020

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Hotel Description

At Birches Serviced Apartments you'll be within a 20-minute stroll of popular places like Melbourne Cricket Ground and Princess Theatre. Highlights at this property include in-room kitchens, washers/dryers, and free WiFi.

You can enjoy an LCD TV with cable channels, and each apartment features a living room, a DVD player, and an espresso maker. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include free toiletries and a pillowtop bed. A safe, a hair dryer, and a phone are also available. Weekly housekeeping is available.

This business-friendly apartment building offers free WiFi in public areas, concierge services, and a terrace. Added amenities include free use of bicycles and laundry facilities. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 20-minute walk of this 3.5-star East Melbourne property include Church Street and St. Vincent's Hospital.

Two Bedroom Townhouse

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe One Bedroom Apartment - Twin

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Panoramic Apartment, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe One Bedroom Apartment - Queen

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Birches Serviced Apartments ratings based on 328 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Birches Serviced Apartments

Everyone (163) Couples (82) Family (83)
5 out of 5
We got upgraded for free. The apartment we stayed in overlooked the road. The air conditioning and kitchen were great. Would stay again! Thank you

Posted by on 12 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by Michelle - Ops Mgr

Thanks for the great review Katt! Best regards from the Birches Team

5 out of 5
Excellent location and friendly staff. Will definitely stay again, highly recommended

Posted by on 31 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by Birches Team

Thank you for your lovely review!

4 out of 5
Overall the property was very good. Unfortunately I was given the wrong code for the keysafe. I was also disappointed that they tried to charge me an additional $15 at checkout for parking when there had been no mention of this charge beforehand.

Posted by on 9 Nov. 2019

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Comment from Hotel Management

11 Nov. 2019 by Birches FrontDesk

Thank you Chris. As we have since established thru email communications the confirmation email with the details regarding parking charges sent back on 7 November went into your junk email folder; We also didn't know you had brought a pet onsite which attracts another surcharge of $30 for the extra cleaning of dog hair we found in the apartment. I am waiving the pet & parking charges as a show of good faith. We have now corrected the keysafe code and apologise for the wrong information being provided to you. Thankfully we have an on-site manager just a phone call away when these types of things can arise! Kind regards from the Birches Team

5 out of 5
It was really comfortable - clean and you couldn't tell that it has had let's stay in room previously - nice friendly and helpful staff

Posted by on 1 Nov. 2019

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Comment from Hotel Management

2 Nov. 2019 by Birches FrontDesk

Thank you for your lovely review. Warm regards from Michelle & the Birches Team

3 out of 5
Although clean, property has damage to walls and fixtures. Shower head was too low and I'm 6 foot. Bed was hard and noise was loud from street.

Posted by on 28 Aug. 2019

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Comment from Hotel Management

28 Aug. 2019 by The Birches Team

We are disappointed not to have met your expectations but thank you for your feedback. As you've posted anonymously we can't work out which apartment you are referring to be able to follow up. We are currently undertaking refurbishment across the the 1st and Ground floors having completed the top floor in recent months.

4 out of 5

Posted by on 6 Aug. 2019

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Comment from Hotel Management

14 Aug. 2019 by Birches Team

Thanks for great review!

5 out of 5

Posted by on 23 Jul. 2019

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Comment from Hotel Management

26 Jul. 2019 by Birches FrontDesk

Wow 5 our of 5! Thank you!

4 out of 5
Staff were very friendly, bed very comfy, a/c very quiet, location very good value for money. Condition of apartment was satisfactory, if a little "rough" in some places. Carpet had a couple of torn threads showing, but generally, an enjoyable stay, and I'll be booking there again next time I go to Melbourne.

Posted by on 17 Jul. 2019

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Comment from Hotel Management

19 Jul. 2019 by Frontdesk

Thank you for your review. You'll be please to know we have been rolling out the recarpeting of all apartments over the last year. Top floor is complete, most of 1st floor done and we are starting the the ground floor! The Birches Team look forward to your next visit.

4 out of 5
Pet friendly, Some of the windows were very hard to open easily

Posted by on 13 Apr. 2019

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Comment from Hotel Management

11 May 2019 by FrontDesk101

Hi, thanks for the feedback. Do you recall the room number so we can look at fixing this? Thanks from the Birches Team

3 out of 5
The location of The Birches is what has always attracted us to the apartments, however despite being advised that the property had been renovated, it has become "tired". The apartment we were first shown was shabby, and the carpeted floor was quite dirty. Probably because we are getting older the two storey climb, particularly with our luggage on arrival, was uncomfortable.

Posted by , from Sydney, NSW. on 15 Mar. 2019

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Comment from Hotel Management

8 May 2019 by Birches Team

We are sorry you didn't enjoy your room Michael. You will be pleased to know we have now refurbished most of the 1st and 2nd floor apartments and are working on the ground floor next.

About the Birches Serviced Apartments

Location 160 Simpson Street, East Melbourne, VIC 03002

Property Features

As a guest of Birches Serviced Apartments, you'll find a terrace, tour/ticket assistance, and barbecue grills. WiFi is free in public spaces. The business-friendly Birches Serviced Apartments also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 3.5-star Melbourne apartment is smoke free.

  • 24 guestrooms or units
  • 3 levels
  • 2 buildings
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of living rooms1
  • Free WiFi
  • Kitchen
  • Kitchenette
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Tullamarine Airport (MEL) (25.4 km / 15.8 mi)
  • Train station: Flinders Street Station (2.6 km / 1.6 mi)
  • Metro station: North Richmond Station (0.4 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Birches Serviced Apartments offers 24 accommodations with washers/dryers and DVD players. Accommodations offer separate living rooms. Beds feature pillowtop mattresses. LCD televisions come with cable channels. Accommodations at this 3.5-star apartment have kitchens or kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Melbourne apartment provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include espresso makers and coffee/tea makers. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Separate bedroom
  • Living room
  • Pillowtop beds
  • LCD television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Espresso maker
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Free tea bags/instant coffee

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8 AM - 5 PM
  • Saturday - Sunday: 8 AM - 2:30 PM
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This hotel's reception is open from 8 AM to 5 PM on weekdays, from 8 AM to 3 PM on Saturdays, and from 8:30 AM to 2:30 PM on Sundays. Guests planning to arrive outside of normal check-in hours must contact this property in advance for check-in instructions and key retrieval information.

This property's front desk is open during the following times:

  • Monday - Friday: 8 AM - 5 PM
  • Saturday - Sunday: 8 AM - 2:30 PM
Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 15.0 per day.

Pet Policy

  • Pets: AUD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No lifts
  • Debit cards
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 15 per night
  • Pet fee: AUD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per day
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Birches Serviced Apartments East Melbourne
  • Birches Serviced East Melbourne
  • Birches Serviced Apartments Apartment East Melbourne
  • Birches Serviced Apartments Apartment
  • Birches Serviced Apartments
  • Birches Serviced Apartments Apartment
  • Birches Serviced Apartments East Melbourne
  • Birches Serviced Apartments Apartment East Melbourne

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.