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4.3 out of 5

"Very clean and comfy " More

By a verified traveller on Tue 19 Apr 2022

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Hotel Description

Quest Frankston on the Bay puts you in the center of Melbourne, 0.5 km (0.3 mi) from Frankston Arts Centre and 13.2 km (8.2 mi) from Mornington Park. Highlights at this aparthotel include a restaurant, and in-room kitchens and free WiFi.

Each apartment is soundproofed and features an LCD TV with satellite channels, along with free wired Internet, an iPod dock, and in-room childcare. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include designer toiletries and premium bedding. A coffee/tea maker, a safe, and a hair dryer are also available. Limited housekeeping is available.

For a drink, you can stop by the aparthotel's own lounge bar. 1076 square feet (100 square meters) of event facilities include a conference center, and other business amenities include a business center. Added amenities include free WiFi in public areas, a gym, and laundry facilities. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 4-star Frankston aparthotel include Barmah Park Wines and Mornington Racecourse.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$200* Per night/room 24 May - 25 May

Executive Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Executive Apartment

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Quest Frankston on the Bay ratings based on 316 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Frankston on the Bay

Everyone (183) Couples (95) Business (1) Family (36)
3 out of 5
Very clean and comfy

Posted by on 19 Apr. 2022

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Comment from Hotel Management

29 Apr. 2022 by QFOTB

Dear Kamalpreet, Thank you for providing feedback about your stay at Quest Frankston on the bay. I’m thrilled that you enjoyed the experience. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

4 out of 5
Excellent room and service, just a bit over priced for the area

Posted by on 7 Mar. 2022

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Comment from Hotel Management

9 Mar. 2022 by QFOTB

Dear Marcus, Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience and that you enjoyed our rooms and service. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

1 out of 5
Photos of room booked clearly showed balcony and the room I got had none and no available rooms with balcony, asked for a refund and couldn’t because booked through wotif,tried the online complaints through wotif and couldn’t find my details. Miss leading photos of room and last time I’ll use wotif. Spoiled my trip away car park stunk and bathroom was cramped, rest of room was nice and bed comfortable.

Posted by on 16 Feb. 2022

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Comment from Hotel Management

17 Feb. 2022 by QFOTB

Dear Leigh, Thank you for choosing to stay at Quest Frankston on the Bay and taking the time to provide feedback about your experience. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. I have updated the photos on our websites to reflect the room type booked, to avoid any future guests being confused as well. Thank you again for your feedback. I hope we might have an opportunity to accommodate you again in future and restore your confidence in Quest. Kind Regards Melissa Dunmall Property Manager

5 out of 5
Facility was excellent and close to everything including the beach. Staff were pushed with cover but did well in circumstances.

Posted by on 23 Jan. 2022

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Comment from Hotel Management

31 Jan. 2022 by QFOTB

Dear Joylene, Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience and that our location was everything you needed. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

4 out of 5
View from balcony closeness to restaurants

Posted by on 7 Jan. 2022

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Comment from Hotel Management

16 Jan. 2022 by QFOTB

Dear Mike, Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience and that you enjoyed the views from the room and the surrounding restaurants. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

5 out of 5
The property provided all the basic requirements. Room was spotless. As my stay was Christmas night-25th I did not realise check-in time was earlier as all communications with Wotif and email stated check-in was until 12 mid-night. I appreciated reception telephoning me around 6.30pm re checking in. Parking was not available on book-in. apparently this should have been organised prior.

Posted by on 25 Dec. 2021

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Comment from Hotel Management

31 Dec. 2021 by QFOTB

Dear Gaye, Thank you for providing feedback about your stay at Quest Frankston on the Bay. I’m thrilled that you enjoyed the experience and that our rooms were exactly what you needed. I will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Quest Apartment Hotels soon. Kind Regards, Melissa Dunmall Property Manager

5 out of 5
The appartment was clean and the staff were very helpful!

Posted by on 1 Jul. 2021

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Comment from Hotel Management

5 Jul. 2021 by QFOTB

Dear Traveler, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Property Manager

5 out of 5
Absolutely perfect

Posted by on 9 May 2021

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Comment from Hotel Management

12 May 2021 by QFOTB

Dear Traveler, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Property Manager

5 out of 5
Location, helpful and friendly staff

Posted by on 7 May 2021

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Comment from Hotel Management

12 May 2021 by QFOTB

Dear Traveler, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Property Manager

4 out of 5
Liked staff friendliness

Posted by on 8 Apr. 2021

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Comment from Hotel Management

14 Apr. 2021 by QFOTB

Dear Traveler, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. I'll be sure to let the amazing team know your feedback. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Property Manager

About the Quest Frankston on the Bay

Location 435 Nepean Highway, Frankston, VIC 3199

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. Event space at this aparthotel measures 1076 square feet (100 square meters) and includes a conference center. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Quest Frankston on the Bay. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne aparthotel is smoke free.

  • 82 guestrooms or units
  • 4 levels
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Grocery service (free)
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • In-room childcare (surcharge)
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Melbourne Leawarra Station (2.8 km / 1.7 mi)
  • Metro station: Frankston Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Frankston on the Bay offers 82 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on weekdays only.

  • In-room kitchen
  • IPod dock
  • LCD television
  • Satellite channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekdays only)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Quest Frankston on the Bay has a restaurant on site.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

WiFi is limited to 200 MB per guestroom, per day. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 48 hours
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 38 per person (one-way)
  • Airport shuttle fee per child: AUD 0 (one-way), (up to 16 years old)
  • Uncovered self parking fee: AUD 30 per day (in/out privileges)
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Frankston on the Bay Frankston
  • Quest Aparthotel Frankston Bay
  • Quest Frankston Bay
  • Quest Frankston Bay Aparthotel
  • Quest Frankston on the Bay Aparthotel
  • Quest Frankston on the Bay Aparthotel Frankston

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.