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4.3 out of 5

"The appartment was clean and the staff were very helpful! " More

By a verified traveller on Thu 01 Jul 2021

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Hotel Description

Quest Frankston on the Bay puts you in the center of Melbourne, 0.5 km (0.3 mi) from Frankston Arts Centre and 13.2 km (8.2 mi) from Mornington Park. Highlights at this aparthotel include a restaurant, and in-room kitchens and free Internet.

Each apartment is soundproofed and features an LCD TV with satellite channels, along with an iPod dock, WiFi, and in-room childcare. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include designer toiletries and premium bedding. A coffee/tea maker, a safe, and a hair dryer are also available. Limited housekeeping is available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a business center. Additionally, you'll find a conference center and laundry facilities. There's also self parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 4-star Frankston aparthotel include Mornington Racecourse and Barmah Park Wines.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$219* Per night/room 7 Oct. - 8 Oct.

Executive Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Two Bedroom Executive Apartment

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Quest Frankston on the Bay ratings based on 310 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Quest Frankston on the Bay

Everyone (179) Couples (93) Business (1) Family (36)
5 out of 5
The appartment was clean and the staff were very helpful!

Posted by on 1 Jul. 2021

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Comment from Hotel Management

5 Jul. 2021 by QFOTB

Dear Traveler, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Property Manager

5 out of 5
Absolutely perfect

Posted by on 9 May 2021

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Comment from Hotel Management

12 May 2021 by QFOTB

Dear Traveler, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Property Manager

5 out of 5
Location, helpful and friendly staff

Posted by on 7 May 2021

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Comment from Hotel Management

12 May 2021 by QFOTB

Dear Traveler, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Property Manager

4 out of 5
Liked staff friendliness

Posted by on 8 Apr. 2021

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Comment from Hotel Management

14 Apr. 2021 by QFOTB

Dear Traveler, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. I'll be sure to let the amazing team know your feedback. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Property Manager

5 out of 5

Posted by on 10 Feb. 2021

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Comment from Hotel Management

15 Apr. 2021 by QFOTB

Dear Traveler, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Property Manager

4 out of 5
Good position close to beach restaurants public transport.

Posted by on 25 Dec. 2020

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Comment from Hotel Management

28 Dec. 2020 by QFOTB

Dear Traveler, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Front Office Manager

3 out of 5
It was close to where we needed to be. We were lucky enough to get this property on a discount day but the room had no scenery.

Posted by , from Warrnambool on 21 Dec. 2020

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Comment from Hotel Management

28 Dec. 2020 by QFOTB

Dear Leanne, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. We do offer Bay view Upgrades for our Studio Executive rooms, if you choose to stay again please feel free to reach out to reception to discuss your options Kind Regards, Melissa Dunmall Front Office Manager

4 out of 5
Great room layout, easy access to all Frankston downtown amenities.

Posted by on 4 Jul. 2020

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Comment from Hotel Management

15 Jul. 2020 by QFOTB

Dear Traveler, Thank you for your wonderful feedback, it is greatly appreciated and we are delighted that you enjoyed your recent stay with us. We hope to welcome you back to Quest Frankston on the Bay again in the near future! Kind Regards, Melissa Dunmall Front Office Team Leader

2 out of 5
Cleanliness was pathetic. No parking Was so hassle with parking options

Posted by , from Kalkallo on 9 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by QFOTB

Dear Tom, I would like to thank you for taking the time to review your recent stay with us at Quest Frankston on the Bay. We appreciate all forms feedback to better evaluate and improve our services and procedures. I would like to apologize for your negative experience you had from your recent stay with us and will be investigating the matter of cleanliness to better improve to the high standards we strive for at Quest Frankston on the Bay. I hope that in spite of your recent experience that you let us make up for our short comings and return to stay again in the near future. Please feel free to contact me should you have any further feedback or queries. Kind Regards, Melissa Dunmall Front Office Team Leader

5 out of 5
The helpful front desk staff, tidy room and comfortable bed

Posted by on 26 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Dani

Dear Traveler, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We're delighted that you enjoyed your recent stay with us. We would be more than happy to welcome you back to Quest Frankston on the Bay in the near future! Kind Regards, Daneice Deacon Guest Service Agent

About the Quest Frankston on the Bay

Location 435 Nepean Highway, Frankston, VIC 3199

Property Features

There's a restaurant on site. Public spaces have free WiFi. You'll find a business center on site. Event space at this aparthotel measures 1076 square feet (100 square meters) and includes a conference center. An airport shuttle at scheduled times is available for a fee. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Quest Frankston on the Bay. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Melbourne aparthotel is smoke free.

  • 82 guestrooms or units
  • 4 levels
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Dining venue
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Grocery service (free)
  • Terrace
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • In-room childcare (surcharge)
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Melbourne Leawarra Station (2.8 km / 1.7 mi)
  • Metro station: Frankston Station (0.5 km / 0.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Frankston on the Bay offers 82 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Melbourne aparthotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on weekdays only.

  • In-room kitchen
  • IPod dock
  • LCD television
  • Satellite channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekdays only)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Quest Frankston on the Bay has a restaurant on site.

Nearby Activities

Recreational amenities at the aparthotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open daily from 10:00 AM - 6:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 10:00 AM - 6:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

WiFi is limited to 200 MB per guestroom, per day. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 48 hours
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 38 per person (one-way)
  • Airport shuttle fee per child: AUD 0 (one-way), (up to 16 years old)
  • Uncovered self parking fee: AUD 30 per day (in/out privileges)
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Frankston on the Bay Frankston
  • Quest Aparthotel Frankston Bay
  • Quest Frankston Bay
  • Quest Frankston Bay Aparthotel
  • Quest Frankston on the Bay Aparthotel
  • Quest Frankston on the Bay Aparthotel Frankston

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.