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4.2 out of 5

"... wasn't very customer friendly, we were celebrating our engagement and was so disappointed. Front desk guy was rude and barely spoke to words. T ... " More

By a verified traveller on Sun 20 Sep 2020

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Hotel Description

A family-friendly stay in Lovedale awaits you at Crowne Plaza Hunter Valley. Within a 5-minute stroll you'll find Hunter Valley Golf & Country Club and Hungerford Hill within a 20-minute walk. Highlights at this hotel include a full-service spa, a winery, and a golf course.

Plasma TVs with digital channels are featured in all 414 rooms, and you can enjoy free WiFi, in-room childcare, and safes. Refrigerators and round-the-clock room service make in-room dining convenient. Hair dryers, irons/ironing boards, and desks are also available.

A day of pampering at Ubika Day Spa can include deep-tissue massages, body wraps, and body scrubs along with access to the sauna and spa tub. The restaurant, Redsalt Restaurant, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the 3 outdoor tennis courts, outdoor swimming pool and health club plus access to golf lessons. 12594 square feet (1170 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and free supervised kids' activities. Each morning cooked-to-order breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a 10-minute drive of this 4-star Lovedale hotel include Hope Estate and Hunter Valley Gardens.

Room, 1 Double Bed (Guest Room)

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$181* Per night/room 19 Oct. - 20 Oct.

Room (Resort)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Balcony, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Pool Access (Adults Only)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, Pool Access

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 3 Bedrooms (Double Storey)

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Crowne Plaza Hunter Valley ratings based on 373 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Hunter Valley

Everyone (282) Couples (30) Business (1) Family (44)
5 out of 5

Posted by on 23 Sep. 2020

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3 out of 5
... wasn't very customer friendly, we were celebrating our engagement and was so disappointed. Front desk guy was rude and barely spoke to words. Took credit card to pay for room and literally handed keys. I had to ask for room directions

Posted by on 20 Sep. 2020

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Comment from Hotel Management

22 Sep. 2020 by General Manager

Dear Guest, we regret to hear your feedback about your check in experience - we take all feedback seriously and will ensure this is taken into consideration. We hope to see you again soon. Regards, Mark Winterton

4 out of 5

Posted by on 13 Sep. 2020

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3 out of 5
We have 3 boys and The outdoor play equipment obviously placed for children is old the soccer nets were all broken the volley ball net was torn! The games room had old machines a few had money taken and didn’t work! The kids train was out of order, the carousel was very old! The train driven by the concierge worked well and was the only piece that didn’t seem to be old and worn out! Rooms - carpet didn’t seemed to be cleaned well and Kitchen had a egg type smell on arrival.

Posted by , from Sydney on 13 Sep. 2020

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Comment from Hotel Management

22 Sep. 2020 by General Manager

Dear George, we regret to hear your feedback about our onsite sporting facilities and resort rides - we take all feedback seriously and will ensure this is taken into consideration. We hope to see you again soon. Regards, Mark Winterton.

4 out of 5

Posted by on 4 Sep. 2020

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4 out of 5
Our villa had a lovely view over a lake with ducks and swans, the rooms are a little dated but very spacious. The food at Redsalt restaurant was excellent and the staff were very helpful a nice short stay.

Posted by , from Sydney on 2 Sep. 2020

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Comment from Hotel Management

8 Sep. 2020 by General Manager.

Dear Dave, thank you for your outstanding review. It's wonderful to learn that you had such a wonderful experience with us and we hope to welcome you back again soon. Kind regards, Mark Winterton

4 out of 5
Large rooms good view close to everything Good breakfast bog pools golf course

Posted by , from Kellyville on 22 Aug. 2020

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Comment from Hotel Management

8 Sep. 2020 by General Manager

Dear Christine, thank you for your review. It's wonderful to learn that you had such a great experience with us and we hope to welcome you back again soon. Kind regards, Mark Winterton

5 out of 5
The property is well kept, room was immaculate. The stand out of our stay by far were the enthusiastic and helpful food and beverage staff in both the bar and restaurant for breakfast. Friendly, prompt, thoughtful and speedy. God customer service is so important. Your team was beaming with welcoming hospitality

Posted by , from Sydney on 31 Jul. 2020

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Comment from Hotel Management

5 Aug. 2020 by General Manager

Dear Tash, thank you for your outstanding review. We're very pleased to see that you found our staff to be so friendly and helpful, and that you were impressed by the cleanliness of your room. We hope to welcome you back again in the future. Kind regards, Mark Winterton

5 out of 5
I stayed in their 3 bedroom villa. It was spacious , clean and so serene. I would definitely come back again and highly recommend the Crowne plaza , Hunter Valley

Posted by , from Sydney on 26 Jul. 2020

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Comment from Hotel Management

28 Jul. 2020 by General Manager

Dear Anna, thank you for your outstanding review. It is wonderful to learn that you had a fabulous time with us and that you enjoyed your 3 Bedroom Villa. We look forward to welcoming you back again in the future. Kind regards, Mark Winterton

3 out of 5
Both dinner and breakfast came out cold.......wouldnt eat there again

Posted by , from NSW on 16 Jul. 2020

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Comment from Hotel Management

20 Jul. 2020 by General Manager

Dear Andrew, we're sorry to learn you were disappointed by your food experience. I want to assure you that we take your comments seriously and will ensure they are taken into consideration. Kind regards, Mark Winterton

About the Crowne Plaza Hunter Valley

Location 430 Wine Country Drive, Lovedale, NSW 2325

Property Features

A winery is on site. Crowne Plaza Hunter Valley offers its guests a full-service spa, a golf course, and outdoor tennis courts. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 12594 square feet (1170 square meters) and includes a conference center. An outdoor pool, a health club, and spa services are also featured at the family-friendly Crowne Plaza Hunter Valley. Parking is available for a fee. This 4-star Lovedale hotel is smoke free.

  • 414 guestrooms or units
  • 2 levels
  • 12594 sq ft of conference space
  • 1170 sq m of conference space
  • Winery on site
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 3
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Newcastle, NSW (NTL-Williamtown) (59.6 km / 37 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Crowne Plaza Hunter Valley offers 414 accommodations with safes and hair dryers. 32-inch plasma televisions come with digital channels. Bathrooms include showers and complimentary toiletries. This Lovedale hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Plasma television
  • Digital channels
  • Refrigerator
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10 AM.

Redsalt Restaurant - Overlooking the pool and garden, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not provide daily housekeeping for the villa properties. Instead, cleaning is done weekly.

This property does not provide daily housekeeping for the villa properties. Instead, cleaning is done weekly.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property will place an authorization for full payment at time of check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property only accepts debit or credit cards and credit cards for all bookings. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: AUD 15 per day
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hunter
  • Crowne Plaza Hunter Valley
  • Crowne Plaza Hunter Valley Hotel
  • Crowne Plaza Hunter Valley Hotel Lovedale
  • Crowne Plaza Hunter Valley Lovedale
  • Hunter Crowne Plaza
  • Hunter Valley Crowne Plaza
  • Crowne Plaza Hotel Lovedale
  • Crowne Plaza Hunter Valley Greater Newcastle/Lovedale
  • Crowne Plaza Lovedale
  • Crowne Plaza Hunter Valley Hotel
  • Crowne Plaza Hunter Valley Lovedale
  • Crowne Plaza Hunter Valley Hotel Lovedale

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.