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4.1 out of 5

"We had a lovely family stay at the Crowne plaza. We stayed 6 nights. The new addition of the water park is fantastic. The pool needs a little maintena ... " More

By a verified traveller on Sat 15 Jan 2022

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Hotel Description

A family-friendly stay in Lovedale awaits you at Crowne Plaza Hunter Valley, an IHG Hotel. You'll be steps from Hunter Valley Golf & Country Club and 3 km (1.9 mi) from Hunter Valley Zoo. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa, and a winery.

Plasma TVs with digital channels are featured in all 414 rooms, and you can enjoy free WiFi, in-room childcare, and safes. 24-hour room service, hair dryers, and irons/ironing boards are also available. Change of towels is available on request.

A day of pampering at Ubika Day Spa can include deep-tissue massages, body wraps, and body scrubs along with access to the sauna and spa tub. The restaurant, Redsalt Restaurant, is open for breakfast, lunch, and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 3 outdoor tennis courts, golf course and free water park plus access to golf lessons. 12594 square feet (1170 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a gym, and a spa tub. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

Sights within a 10-minute drive of this 4-star Lovedale hotel include Potters Brewery and Roche Estate.

Standard Room, Non Smoking (Resort)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$175* Per night/room 14 Feb. - 15 Feb.

Comfort Room, 1 King Bed, Non Smoking, Patio (Patio)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Room, 1 King Bed, Non Smoking, Pool Access (Adults Only)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 3 Bedrooms, Non Smoking, 2 Bathrooms (2 Bathrooms)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Room, 1 King Bed, Resort View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 3 Bedrooms, Non Smoking, Patio (Patio)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Crowne Plaza Hunter Valley, an IHG Hotel ratings based on 335 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Hunter Valley, an IHG Hotel

Everyone (240) Business (1) Couples (42) Family (34)
4 out of 5
We had a lovely family stay at the Crowne plaza. We stayed 6 nights. The new addition of the water park is fantastic. The pool needs a little maintenance and needs to be open longer hours in summer, however lovely for the family and huge! The golf course is well maintained. The tennis courts need a little maintenance. The bistro food was a bit hit and miss. Red salt breakfast buffet was delicious. All staff were friendly and accomodating. The rooms were very clean and comfortable. 6 nights is a little too long. 3-4 would have been perfect.

Posted by on 15 Jan. 2022

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Comment from Hotel Management

19 Jan. 2022 by Guest Services

Hi Libby, thank you for leaving us a review. We are so happy that you and your family were overall impressed with the resort and you enjoyed your time with us. Best regards, Guest Services

3 out of 5
There was a cloth covered armchair in our room, at some previous point in time someone had been sick in it and white it had been cleaned there was stain and smell evidence that would suggest it should have been removed and replaced. Needless to say we did not sit in it and covered it with bedding material to try and contain the odour coming from it. Also disappointed that their RedSalt restaurant was not open during our stay, with no reasonable - in my view - explanation.

Posted by on 14 Jan. 2022

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Comment from Hotel Management

19 Jan. 2022 by Guest Services

Hi Harry, thank you for leaving us a review. We apologise some aspects of your stay did not meet your expectations. We would love the opportunity to improve your rating upon your next stay. Best regards, Guest Services

5 out of 5
The property location

Posted by on 13 Jan. 2022

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4 out of 5
All staff very friendly and helpful. Tennis courts need cleaning and weeding. Happy hour advertised but when we got there we were told it’s not on during school holidays even though advertised every morning at breakfast.

Posted by on 4 Jan. 2022

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Comment from Hotel Management

6 Jan. 2022 by Guest Services

Hi Kathryn, thank you for leaving us a review. We are glad you were impressed with our great staff. We apologise profusely for the aspects of your stay that did not meet your expectations. We take all feedback seriously and will notify the relevant departments of your concerns. Warm regards, Guest Services

5 out of 5
Excellent

Posted by on 16 Dec. 2021

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Comment from Hotel Management

19 Dec. 2021 by Guest Services

Hi Keven, thank you for leaving us a positive review. We look forward to welcoming you back in the future. Best regards, Guest Services

5 out of 5
Loved the 5 course degustation meal at the Salt restaurant and the extra touch the staff added for my Husbands birthday. My husband was presented with a desert plate with some yummy desert as well as a happy birthday written in chocolate on his plate.

Posted by on 14 Dec. 2021

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Comment from Hotel Management

15 Dec. 2021 by Crowne Plaza Hunter Valley

Dear Neryl, Thank you for your review. We are glad you enjoyed your time here and we were able to make your stay extra special. We hope to see you again in the Hunter Valley. Best Regards, Crowne Plaza Hunter Valley

4 out of 5
.

Posted by on 10 Dec. 2021

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Comment from Hotel Management

15 Dec. 2021 by Crowne Plaza Hunter Valley

Dear Jason, thank you for your review. We look forward to welcoming you back to our Resort in the near future. Best Regards, Crowne Plaza Hunter Valley

5 out of 5
The property was great the staff were sooo very helpful

Posted by on 9 Dec. 2021

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Comment from Hotel Management

9 Dec. 2021 by Guest Services

Hi Sheron, thank you for leaving us such a glowing review. We are so happy you were impressed with our amazing staff. Warm regards, Guest Services

4 out of 5
Great facilities, amazing breakfast included in the rate. Surprised there was no maid service during our stay and limited paid tv chanels

Posted by on 2 Dec. 2021

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Comment from Hotel Management

3 Dec. 2021 by Crowne Plaza Hunter Valley

Dear Mary, Thank you for your feedback. Great to see you enjoyed the facilities and breakfast! We look forward to welcoming you back to our Resort in the near future. Best Regards,

5 out of 5
Just need a good internet. Very bad connection.

Posted by on 23 Nov. 2021

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Comment from Hotel Management

23 Nov. 2021 by Crowne Plaza Hunter Valley

Dear Sandro, Thank you for your review. We apologise regarding the internet connection in your room and will investigate into why this was the case during your stay. Best Regards, Crowne Plaza Hunter Valley.

About the Crowne Plaza Hunter Valley, an IHG Hotel

Location 430 Wine Country Drive, Lovedale, NSW 2325

Property Features

A winery is on site. Crowne Plaza Hunter Valley, an IHG Hotel offers its guests a full-service spa, a golf course, a complimentary water park, and 2 outdoor swimming pools. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 12594 square feet (1170 square meters) and includes a conference center. A health club, a spa tub, and a sauna are also featured at the family-friendly Crowne Plaza Hunter Valley, an IHG Hotel. Free self parking is available. This 4-star Lovedale hotel is smoke free.

  • 414 guestrooms or units
  • 2 levels
  • 12594 sq ft of conference space
  • 1170 sq m of conference space
  • Winery on site
  • Deli
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 3
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Crowne Plaza Hunter Valley, an IHG Hotel offers 414 accommodations with safes and hair dryers. 32-inch plasma televisions come with digital channels. Bathrooms include showers and complimentary toiletries. This Lovedale hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested.

  • In-room dining (24 hours)
  • Plasma television
  • Digital channels
  • Shower
  • Cribs (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Redsalt Restaurant - Overlooking the pool and garden, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Lovedale Restaurant & Bar - Overlooking the pool, this bistro serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property will place an authorization for full payment at time of check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit or debit cards, Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 0 and AUD 35 for adults, AUD 0 and AUD 35 for children (approximately)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hunter
  • Crowne Plaza Hunter Valley
  • Crowne Plaza Hunter Valley Hotel
  • Crowne Plaza Hunter Valley Hotel Lovedale
  • Crowne Plaza Hunter Valley Lovedale
  • Hunter Crowne Plaza
  • Hunter Valley Crowne Plaza
  • Crowne Plaza Hotel Lovedale
  • Crowne Plaza Hunter Valley Greater Newcastle/Lovedale
  • Crowne Plaza Lovedale

You should know

  • Pool access available from 6:30 AM to 8:00 PM.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.