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4.1 out of 5

"We chose this venue as we were going on any early morning balloon activity and needed to be up at 3am to be ready for a 4.15 start. When the alarm wen ... " More

By a verified traveller on Thu 22 Sep 2022

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Hotel Description

A family-friendly stay in Lovedale awaits you at Crowne Plaza Hunter Valley, an IHG Hotel. You'll be steps from Hunter Valley Golf & Country Club and 3 km (1.9 mi) from Hunter Valley Wildlife Park. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa, and a winery.

A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps, and aromatherapy. The restaurant, Redsalt Restaurant, is open for breakfast, lunch, and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 3 outdoor tennis courts, golf course and free water park plus access to golf lessons. 12594 square feet (1170 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a gym, and a spa tub. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

Sights within a 10-minute drive of this 4-star Lovedale hotel include Potters Brewery and Roche Estate.

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$211* Per night/room 10 Oct. - 11 Oct.

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Pool Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Villa

Bed Count 3 Twin Beds Maximum Occupancy 6 Max

Villa, 2 Bathrooms

Bed Count 3 Twin Beds Maximum Occupancy 6 Max

Standard Room, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Crowne Plaza Hunter Valley, an IHG Hotel ratings based on 337 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Hunter Valley, an IHG Hotel

Everyone (220) Couples (53) Business (1) Family (40)
4 out of 5
We chose this venue as we were going on any early morning balloon activity and needed to be up at 3am to be ready for a 4.15 start. When the alarm went off I found a note under the door saying that the power was going off at 3 until 4am. Normally this wouldn’t be an issue however due to our balloon booking it did. We had to get dressed in the dark and without power to use hair dryers etc. when we spoke to reception about this they apologized but said it will only be off for 20 mins. At this point this didn’t change the inconvenience we had experienced. If we had received notice the night before then we could have laid out clothes etc the night before.

Posted by on 22 Sep. 2022

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Comment from Hotel Management

23 Sep. 2022 by Ashleigh

Hi Leisa,Thank you for taking the time to provide your feedback, it is extremely valuable to us and aids us in improving the quality of your stay. I do apologise for the maintenance that occurred throughout your stay. Please know that this was an unplanned issue that we hoped this time frame would be suitable for most guests. While this was not suited to your stay please know that we deeply apologise and hope you can consider the hotel for future stays.

4 out of 5
Lovely property spoiled only by rooms with paperthin walls. You can hear everything from neighbouring rooms, even light switches and kettles being turned on. Bring earplugs if you want any sleep....

Posted by on 19 Sep. 2022

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Comment from Hotel Management

20 Sep. 2022 by Crowne Plaza Hunter Valley

Dear Rebecca, Thank you for your review. Your concerns will be shared with the team for future improvements of the resort. We apologise this was the case during your stay. We hope to welcome you back again int he near future. Best Regards,

5 out of 5
Loved the property and all it had to offer enjoyed our stay and will definitely be back in the future.

Posted by on 19 Sep. 2022

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Comment from Hotel Management

19 Sep. 2022 by Crowne Plaza Hunter Valley

Dear Grant. Thank you for your review. Great to see you enjoyed your stay here with us and we look forward to your return visit! Best Regards, Ryan.

5 out of 5

Posted by on 15 Sep. 2022

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Comment from Hotel Management

16 Sep. 2022 by Crowne Plaza Hunter Valley

Dear Just-o Thank you for you review. We hope to see you again in the near future. Best Regards,

5 out of 5
We had an awesome time. Kids had lots of fun. Very close to all attractions. Excellent dinning facilities. Beautifully kept outdoor areas. Minor point that needs attention. Air conditioning unit (indoor unit) in the master bedroom (555) was bit loud. Alcatel-Lucent phone system is showing its age. Kids room (556) phone was unable. Old TVs need to be upgraded urgently. Free internet at 15MB/s is satisfactory but could have been better.

Posted by on 4 Sep. 2022

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Comment from Hotel Management

10 Sep. 2022 by Yash

Hi Sanjeeva,Thank you for sharing feedback and we are glad you enjoyed your stay at the resort and all the amenities. Please note your feedback regarding the Aircon and phone will be shared with our Maintenance team. We apologize if this caused any inconvenience during your stay. We look forward to the opportunity to welcome you back to the resort soon.

5 out of 5
Fantastic Accommodation, with plenty to do on site. Great for a relaxing weekend away.

Posted by on 4 Sep. 2022

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Comment from Hotel Management

14 Sep. 2022 by Hotel Management

Hi Simon, Thank you for your review. We are glad you enjoy your weekend away and look forward to your next visit! Best Regards

4 out of 5
Great location, excellent restaurant (especially breakfasts). Friendly staff.

Posted by on 17 Aug. 2022

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Comment from Hotel Management

18 Aug. 2022 by Ashleigh

Hi Brock, I'm so glad you enjoyed our great location and signature buffet breakfast. We hope to welcome you back soon. Kind Regards,

5 out of 5
This property was very clean, staff were friendly and helpful. Onsite coffee shop and meals were convenient and tasty.

Posted by on 14 Aug. 2022

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Comment from Hotel Management

16 Aug. 2022 by Crowne Plaza Hunter Valley

Dear Kelly, Thank you for you review. It is nice to know you enjoyed your stay here with us and look forward to your return visit. Best Regards

5 out of 5
Updated facilities and friendly staff

Posted by on 1 Aug. 2022

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Comment from Hotel Management

16 Aug. 2022 by Crowne Plaza Hunter Valley

Dear Moussa, Thank you for you review. We look forward to your return visit in the near future! Kind Regards

5 out of 5
Lovely for a weekend away

Posted by on 1 Aug. 2022

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Comment from Hotel Management

16 Aug. 2022 by Crowne Plaza Hunter Valley

Dear Theresa, Thank you for you review. We look forward to your return visit in the near future! Kind Regards

About the Crowne Plaza Hunter Valley, an IHG Hotel

Location 430 Wine Country Drive, Lovedale, NSW 2325

Property Features

A winery is on site. Crowne Plaza Hunter Valley, an IHG Hotel offers its guests a full-service spa, a golf course, a complimentary water park, and 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 12594 square feet (1170 square meters) and includes a conference center. A health club, a spa tub, and a sauna are also featured at the family-friendly Crowne Plaza Hunter Valley, an IHG Hotel. Free self parking is available. This 4-star Lovedale hotel is smoke free.

  • 414 guestrooms or units
  • 2 levels
  • 12594 sq ft of conference space
  • 1170 sq m of conference space
  • Winery on site
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis courts - 3
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Crowne Plaza Hunter Valley, an IHG Hotel offers 414 accommodations with safes and hair dryers. 40-inch LED televisions come with digital channels and pay movies. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested.

  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Movies for purchase
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Redsalt Restaurant - Overlooking the pool and garden, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Lovedale Restaurant & Bar - Overlooking the pool, this bistro serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property will place an authorization for full payment at time of check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit or debit cards, Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 0 and AUD 39 for adults, AUD 0 and AUD 19.50 for children (approximately)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Rollaway bed fee: AUD 65.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hunter
  • Crowne Plaza Hunter Valley
  • Crowne Plaza Hunter Valley Hotel
  • Crowne Plaza Hunter Valley Hotel Lovedale
  • Crowne Plaza Hunter Valley Lovedale
  • Hunter Crowne Plaza
  • Hunter Valley Crowne Plaza
  • Crowne Plaza Hotel Lovedale
  • Crowne Plaza Hunter Valley Greater Newcastle/Lovedale
  • Crowne Plaza Lovedale

You should know

  • Pool access available from 6:30 AM to 6:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.