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4.1 out of 5

"I liked the new waterpark. I didn't like the hand wash and hand lotion in the bathrooms. I didn't like the gift shop being opened 24 hours. I happen ... " More

By a verified traveller on Sun 19 Jun 2022

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Hotel Description

A family-friendly stay in Lovedale awaits you at Crowne Plaza Hunter Valley, an IHG Hotel. You'll be steps from Hunter Valley Golf & Country Club and 3 km (1.9 mi) from Hunter Valley Zoo. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa, and a winery.

A day of pampering at Ubika Spa can include deep-tissue massages, detox wraps, and body wraps along with access to the sauna and spa tub. The restaurant, Redsalt Restaurant, is open for breakfast, lunch, and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 3 outdoor tennis courts, golf course and free water park plus access to golf lessons. 12594 square feet (1170 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a gym, and a spa tub. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

Sights within a 10-minute drive of this 4-star Lovedale hotel include Potters Brewery and Roche Estate.

Standard Room, 2 Double Beds (Patio)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$181* Per night/room 28 Jun. - 29 Jun.

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Pool Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Villa, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 6 Max

Villa, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 6 Max

Standard Room, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Crowne Plaza Hunter Valley, an IHG Hotel ratings based on 332 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crowne Plaza Hunter Valley, an IHG Hotel

Everyone (225) Couples (46) Business (1) Family (38)
4 out of 5
I liked the new waterpark. I didn't like the hand wash and hand lotion in the bathrooms. I didn't like the gift shop being opened 24 hours. I happened to arrive after 3pm and it wasn't opened and the next morning after 9am it was opened but I didn't have time as I had an appointment to go too.

Posted by on 19 Jun. 2022

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5 out of 5
The property was amazing, it had everything in it, it was an absolute amazing stay with top service and excellent customer service, the staff were all lovely and friendly as well as very help full and kind 10/10 service with both accommodation and staff

Posted by on 14 Jun. 2022

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2 out of 5
The villa room was not in fact a villa room. It had less amenities than a cheap motel There was no table to eat at, no sink. I visited a villa room at another hotel while I was there, it had a kitchen, tables and chairs, sink, barbecue and so on. Crowne was clearly inferior.

Posted by on 25 Apr. 2022

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Comment from Hotel Management

6 May 2022 by Hotel Management

Thank you for your review Stephen. We're sorry your villa expectations were not met. We hope to welcome you back in the future. Kind Regards, Guest Services.

4 out of 5
The room I stayed in was clean and just right for 2 adults. The surroundings were quite at night, therefore, able to sleep well. I guess the only feedback I can provide is possibly looking at making the Lovedale Grill & Bar to host breakfast as well, especially during PH where there are significant number of guests. A second restaurant will definitely alleviate guests demands.

Posted by on 18 Apr. 2022

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Comment from Hotel Management

6 May 2022 by Hotel Management

Thank you for your review Dennis. We're glad you enjoyed the serenity. We'll take your feedback into consideration. We hope to welcome you back again in the near future. Warm Regards, Guest Services.

5 out of 5
Check in was seamless. Staff all very friendly and the hotel and surrounds was very well kept.

Posted by on 5 Apr. 2022

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Comment from Hotel Management

6 May 2022 by Hotel Management

Thank you for your review. We hope to welcome you back again in the near future. Warm Regards, Guest Services.

3 out of 5
The rooms are ok. I stayed in a villa and it was so far from the reception and restaurant/bar area. The bathroom door lock was broken and the sink tap malfunctioned and sprayed all over my top when I went to wash my hands. It was a very basic place to stay for the expensive price. Probably won’t stay there again.

Posted by on 3 Apr. 2022

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Comment from Hotel Management

6 May 2022 by Hotel Management

Thank you for your review Rachelle. We're truly sorry for the sink malfunction, it will be passed on to the maintenance team. We hope to welcome you back in the future. Kind Regards, Guest Services.

2 out of 5
We booked a room leading onto the pool with two kids and found out on check in that it was an adults only pool which the kids could not use! Would of been nice to know before booking. I got food poisoning the first night at their restaurant and spent the whole time sick in bed. Then on check out someone had used our room number to charge over $280 worth from their red salt restaurant. Thankfully staff were very nice and believed we did not make the charge.

Posted by on 21 Mar. 2022

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Comment from Hotel Management

30 Mar. 2022 by Crowne Plaza Hunter Valley

Thank you for your review, Samantha. We apologise for any confusion regarding your final room bill, and we hope you have recovered well. I do hope you reported this to the staff during you stay so we were able to investigate further. I hope you will give us the chance to welcome you back again in the near future. Best Regards,

5 out of 5
Friendly customer service

Posted by on 19 Mar. 2022

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Comment from Hotel Management

30 Mar. 2022 by Crowne Plaza Hunter Valley

Thank you for your review, Erin. We hope to welcome you back again in the near future.

5 out of 5
Stayed here For my daughter’s 8th birthday. We were warmly greeted by lovely Emma at reception. The kids love this resort as it has a huge pool, waterpark, heated spa and arcade. It was convenient to order our meals via app and they bring it to you by poolside specially when you cant leave because you are minding the kids. We almost didnt have reason to leave our hotel as we were quite satisfied staying in.

Posted by on 18 Mar. 2022

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Comment from Hotel Management

23 Mar. 2022 by Guest Services

Hi Doreen, thank you for providing your feedback. We're so happy you had an enjoyable experience and we will be sure to pass on your kind words to Emma. Warm regards, Guest Services

5 out of 5

Posted by on 11 Mar. 2022

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About the Crowne Plaza Hunter Valley, an IHG Hotel

Location 430 Wine Country Drive, Lovedale, NSW 2325

Property Features

A winery is on site. Crowne Plaza Hunter Valley, an IHG Hotel offers its guests a full-service spa, a golf course, a complimentary water park, and 2 outdoor swimming pools. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 12594 square feet (1170 square meters) and includes a conference center. A health club, a spa tub, and a sauna are also featured at the family-friendly Crowne Plaza Hunter Valley, an IHG Hotel. Free self parking is available. This 4-star Lovedale hotel is smoke free.

  • 414 guestrooms or units
  • 2 levels
  • 12594 sq ft of conference space
  • 1170 sq m of conference space
  • Winery on site
  • Deli
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Free WiFi
  • Outdoor tennis courts - 3
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Crowne Plaza Hunter Valley, an IHG Hotel offers 414 accommodations with safes and hair dryers. 40-inch LED televisions come with digital channels and pay movies. This Lovedale hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested.

  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Movies for purchase
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Redsalt Restaurant - Overlooking the pool and garden, this restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Lovedale Restaurant & Bar - Overlooking the pool, this bistro serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property will place an authorization for full payment at time of check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit or debit cards, Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 0 and AUD 39 for adults, AUD 0 and AUD 19.50 for children (approximately)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Rollaway bed fee: AUD 65.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hunter
  • Crowne Plaza Hunter Valley
  • Crowne Plaza Hunter Valley Hotel
  • Crowne Plaza Hunter Valley Hotel Lovedale
  • Crowne Plaza Hunter Valley Lovedale
  • Hunter Crowne Plaza
  • Hunter Valley Crowne Plaza
  • Crowne Plaza Hotel Lovedale
  • Crowne Plaza Hunter Valley Greater Newcastle/Lovedale
  • Crowne Plaza Lovedale

You should know

  • Pool access available from 6:30 AM to 8:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.