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4.1 out of 5

"Beautiful view from lounge area Lovely relaxing environment Staff were very helpful Will stay again! " More

By a verified traveller on Sun 15 Mar 2020

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Novotel Sydney on Darling Harbour. Within just a 10-minute stroll, you'll find popular attractions like Australian National Maritime Museum and Star Casino. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

You can enjoy Smart TVs with cable channels, and all 525 rooms feature WiFi, in-room childcare, and free newspapers. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries and pillow menus. TVs, safes, and hair dryers are also available.

The restaurant, The Ternary, is open for breakfast, lunch, and dinner. Enjoy the fitness center and outdoor tennis court. Added amenities include free WiFi in public areas and a coffee shop/café. Full breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a 10-minute walk of this 4.5-star Darling Harbour hotel include International Convention Centre Sydney and Sydney Lyric Theatre.

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 Queen Bed, Harbour View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed, View (Skyline View)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Double Room, 2 Double Beds, View (Skyline View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Double Room, 2 Double Beds, Harbour View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 2 Single Beds, Harbour View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Sydney on Darling Harbour ratings based on 545 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Sydney on Darling Harbour

Everyone (373) Couples (35) Family (86)
5 out of 5

Posted by on 21 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Richard Holt

Dear Guest Thank you for taking the time to leave feedback on your recent stay with us. We are glad that you had an enjoyable stay and look forward to welcoming you back. Warm regards, Richard Holt, General Manager

5 out of 5
Beautiful view from lounge area Lovely relaxing environment Staff were very helpful Will stay again!

Posted by on 15 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Richard Holt

Dear Guest, Thank you for choosing to stay at Novotel Sydney Darling Harbour and taking the time to provide us with feedback. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay Kind Regards, Richard Holt General Manager

4 out of 5
I love the breakfast I don’t like not having access to stairs from room

Posted by , from BATHURST on 8 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Richard Holt

Dear Gordon, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind Regards, Richard Holt General Manager

5 out of 5

Posted by on 4 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by Richard Holt

Dear Guest, Thank you for choosing to stay at Novotel Sydney Darling Harbour and taking the time to provide us with feedback. Kind Regards, Richard Holt General Manager

5 out of 5
Lovely staff!!! Clean and tidy. Very nice location, highly recommend.

Posted by on 2 Mar. 2020

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Comment from Hotel Management

5 Mar. 2020 by Richard Holt

Dear Jacob, Thank you for choosing to stay at Novotel Sydney Darling Harbour and taking the time to provide us with feedback. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Kind Regards, Richard Holt General Manager

4 out of 5

Posted by on 2 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by Richard Holt

Dear Guest, Thank you for choosing to stay at Novotel Sydney Darling Harbour and taking the time to provide us with feedback. Kind Regards, Richard Holt General Manager

5 out of 5
The staff were all friendly, service was great! Our room was clean and comfortable. So close to many attractions!

Posted by , from Sydney on 1 Mar. 2020

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Comment from Hotel Management

2 Mar. 2020 by Richard Holt

Dear Victoria, Thank you for choosing to stay at Novotel Sydney Darling Harbour. I am glad to read you enjoyed your stay. We look forward to welcoming you back to the hotel soon. Kind Regards, Richard Holt General Manager

4 out of 5
Like it’s location and accessibility. Was my first experience at this place.

Posted by , from Wagga wagga on 23 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by Richard Holt

Dear Coral, Thank you for choosing to stay at Novotel Sydney Darling Harbour and taking the time to provide us with feedback. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Kind Regards, Richard Holt General Manager

3 out of 5
Disappointed as there were No movie channel or paid view options.

Posted by on 22 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by Richard Holt

Dear Guest, Thank you for taking the time to share your feedback. While you mentioned you had an enjoyable stay overall I will forward your comments onto our team, it is feedback like this that we learn from and use to improve our standards. Kind Regards, Richard Holt General Manager

5 out of 5

Posted by on 20 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Richard Holt

Dear Guest, Thank you for choosing to stay at Novotel Sydney Darling Harbour and taking the time to provide us with feedback. Kind Regards, Richard Holt General Manager

About the Novotel Sydney on Darling Harbour

Location 100 Murray Street, Sydney, NSW 2009

Property Features

Novotel Sydney on Darling Harbour offers its guests an outdoor pool, an outdoor tennis court, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 2250 square feet (209 square meters). A terrace, tour/ticket assistance, and concierge services are also featured at the luxury Novotel Sydney on Darling Harbour. For a fee, parking is available. This 4.5-star Sydney hotel is smoke free.

  • 525 guestrooms or units
  • 10 levels
  • 2250 sq ft of conference space
  • 209 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (10.8 km / 6.7 mi)
  • Train station: Exhibition Centre Station (0.6 km / 0.4 mi)
  • Metro station: Convention Light Rail Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Sydney on Darling Harbour offers 525 accommodations with minibars and safes. A pillow menu is available. 54-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sydney hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Electric kettle
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

The Ternary - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 35 for adults and AUD 10 for children (approximately)
  • Fee for in-room wireless Internet: AUD 10 per night (rates may vary)
  • Covered self parking fee: AUD 59 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hotel Sydney Darling Harbour
  • Novotel Sydney Darling Harbour
  • Sydney Darling Harbour Novotel
  • Accor Sydney On Darling Harbour
  • Darling Harbour Novotel
  • Novetel Sydney
  • Novotel Sydney On Darling Harbour Hotel Sydney
  • Sydney Novotel
  • Novotel Sydney Darling Harbour Hotel
  • Novotel Sydney On Darling Harbour Hotel
  • Novotel Sydney on Darling Harbour Hotel
  • Novotel Sydney on Darling Harbour Sydney
  • Novotel Sydney on Darling Harbour Hotel Sydney

You should know

  • Pool access available from 6:30 AM to 9:30 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 2 hours per day.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.