4.1 out of 5

"Staff were very good...From reception to room. resturaunt and bar... " More

By a verified traveller on Fri 28 Sep 2018

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Novotel Sydney on Darling Harbour. Within steps you'll find International Convention Centre Sydney and Australian National Maritime Museum within a short 5-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

Flat-screen TVs with cable channels are featured in all 525 rooms, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Free newspapers, safes, and hairdryers are also available.

The restaurant, The Ternary, is open for breakfast, lunch, and dinner. Enjoy the fitness centre and outdoor tennis court. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Within a 15-minute walk of this 4.5-star Darling Harbour hotel, attractions include SEA LIFE Sydney Aquarium and Sydney Town Hall.

Superior Room, 2 Double Size Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$181 per night

Executive Room, 1 Queen Size Bed, Darling Harbour View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Size Bed, City Skyline View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Size Beds, City Skyline View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 2 Double Size Beds, Darling Harbour View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 Queen Size Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Novotel Sydney on Darling Harbour ratings based on 1,124 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Sydney on Darling Harbour

Everyone (810) Couples (148) Business (3) Family (148)
4 out of 5
Proximity to all tourist destitation was great. Evrything is within 15 mins. distance. Hotel staff are nice.

Posted by on 25 Apr. 2019

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Comment from Hotel Management

25 Apr. 2019 by Richard Holt

Dear Guest, Thank you for choosing to stay at Novotel Sydney Darling Harbour and taking the time to provide us with feedback. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Kind Regards, Richard Holt General Manager

5 out of 5

Posted by on 24 Apr. 2019

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Comment from Hotel Management

25 Apr. 2019 by Richard Holt

Dear Guest, Thank you for leaving us with feedback. Kind Regards, Richard Holt General Manager

4 out of 5
So close to everything. Have never found fault with anything there except maybe the stale biscuits on the cheeseboard

Posted by on 24 Apr. 2019

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Comment from Hotel Management

25 Apr. 2019 by Richard Holt

Dear Guest, We very much appreciate you taking the time to leave us with feedback. I will be sure to share your comments with our Food and Beverage team to avoid any future occurrences. Kind Regards, Richard Holt General Manager

5 out of 5

Posted by on 23 Apr. 2019

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24 Apr. 2019 by Richard Holt

Dear Guest, Thanks for the 5 stars! Kind Regards, Richard Holt General Manager

1 out of 5
We found stale food behind sofa which was stinking. Must have been some previous occupants food. Just showed us that rooms are not cleaned properly. We found this out as one of the kid's books slid over the sofa. Also they don't ask at the reception if you are a member of Accor. It seems that special treatment is given to some customers over others.

Posted by on 22 Apr. 2019

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25 Apr. 2019 by Richard Holt

Dear Guest, Thank you for taking the time to provide us with feedback, whilst your stay should have been enjoyable I am sorry to read that your stay did not meet your expectations and for this I truly apologise. It is feedback like this that we learn from and use to improve, here at Novotel we work hard to deliver an exceptional guest experience and it is apparent in this case we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards, Richard Holt General Manager

4 out of 5
I liked how they made it bout the kids on Easter They decorated it beautiful

Posted by on 22 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Richard Holt

Dear Guest, Happy Easter! From us here at Novotel. We hope to welcome you back again soon. Kind Regards, Richard Holt General Manager

2 out of 5
Again for the second time of stay, we found a sharp hard plastic like substance in one of the meals - staff compensated the whole meal as discussed over the phone, but still had to pay for the partial meal at the checkout . Also ordered a dinner meal where I was told by staff what it consists, but when the meal arrived the staff apologised that the chef advised that one component of the meal was exclusive. Surcharge was applied through out the Easter weekend at the hotel whereas bars and dining alongside Darling Harbour surcharged only for Easter Friday and Monday which made sense and was reasonable.

Posted by on 22 Apr. 2019

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Comment from Hotel Management

25 Apr. 2019 by Richard Holt

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that these incidences were a true exception to our normal practices. Rest assured that our kitchen team are taking the appropriate measures to address these problems and all our efforts have been concentrated on preventing future occurrences. In regards to the public holiday surcharge, all 4 days on the Easter Long Weekend were public holidays which resulted in the surcharge on all these days. I do apologies for any inconvenience this may have caused. We hope to better serve you in the refuter. Kind Regards, Richard Holt General Manager

5 out of 5
Very clean great service and easy to get around from the location of the hotel plenty of parking

Posted by on 22 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Richard Holt

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive feedback; we hope your next visit will be as pleasant as the previous one. Kind Regards, Richard Holt General Manager

5 out of 5
Always great place to stay, we have many there many times

Posted by on 22 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Richard Holt

Dear Guest, Thank you for choosing to stay at Novotel Sydney Darling Harbour. I am glad to read you enjoyed your stay. We look forward to welcoming you back to the hotel soon. Kind Regards, Richard Holt General Manager

4 out of 5
Was very satisfying and it was great having fresh towels all the time. Staff was great very helpful.

Posted by on 22 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Richard Holt

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. Kind Regards, Richard Holt General Manager

About the Novotel Sydney on Darling Harbour

Location 100 Murray Street, Sydney, NSW 2009

Property Features

Novotel Sydney on Darling Harbour offers its guests an outdoor pool, an outdoor tennis court, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2250 square feet (209 square metres). The luxury Novotel Sydney on Darling Harbour also features a terrace, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Sydney hotel.

  • 525 guestrooms or units
  • 10 levels
  • 2250 sq ft of conference space
  • 209 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (18.2 km / 11.3 mi)
  • Train station: Exhibition Centre Station (0.6 km / 0.4 mi)
  • Metro station: Pyrmont Bay Light Rail Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Sydney on Darling Harbour offers 525 forms of air-conditioned accommodation with minibars and a safe. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

The Ternary – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 35 per person (approximately)
  • Self-parking fee: AUD 59 per day
  • Rollaway bed fee: AUD 60.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Sydney Darling Harbour Hotel
  • Novotel Hotel
  • Novotel Sydney Darling Harbour
  • Novotel
  • Accor Sydney On Darling Harbour
  • Darling Harbour Novotel
  • Novotel Sydney On Darling Harbour Hotel Sydney
  • Novetel Sydney
  • Sydney Novotel
  • Novotel Sydney On Darling Harbour Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.