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Novotel Sydney on Darling Harbour

4.5-star property
100 Murray Street, Sydney, NSW 1800 796 370
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4.2 out of 5
Very good!
See all 368 wotif Reviews

"Buffet breakfast was less then a 3 star hotel. Tried the room service breakfast - it was worst. Disappointing for a Novotel. Great harbour view. " More

By a verified traveller on Sat 25 Mar 2023

Points Of Interest

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Novotel Sydney on Darling Harbour. You'll be 0.6 km (0.4 mi) from Star Casino and 2.2 km (1.3 mi) from Circular Quay. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

The restaurant, The Ternary, is open for breakfast, lunch, and dinner. Enjoy the gym and outdoor tennis court. 2250 square feet (209 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas and laundry facilities. Full breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

With a stay at this 4.5-star Darling Harbour hotel, you'll be 3 km (1.9 mi) from Sydney Harbour Bridge and 3.2 km (2 mi) from Sydney Opera House.

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$212* Per night/room 16 Apr. - 17 Apr.

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 Queen Bed, Harbour View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed, View (Skyline View)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Double Room, 2 Double Beds, View (Skyline View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Double Room, 2 Double Beds, Harbour View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Sydney on Darling Harbour ratings based on 368 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Sydney on Darling Harbour

Everyone (132) Couples (47) Family (118)
4 out of 5
Buffet breakfast was less then a 3 star hotel. Tried the room service breakfast - it was worst. Disappointing for a Novotel. Great harbour view.

Posted by on 25 Mar. 2023

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4 out of 5
Great location. Lovely rooms. Friendly staff. Our only disappointment was the knockdown/demolition of Harbourside right out front on the Harbour (and our Harbour View room). Obviously cannot be helped by Novotel, but on previous stays the food and shopping venues there have been very convenient. The Trenery was great though and we ate there most meals.

Posted by , from Banora Point on 23 Mar. 2023

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5 out of 5
We would like to thank the staff at reception and restaurants for being amazing with us and my assistance dog. Your knowledge, treatment and acceptance made our stay relaxing and comfortable. The stairwell to the tram station was appalling. The rancid odour of urine and ammonia was almost completely overwhelming. Unsafe, unsanitary and an absolute biohazard.

Posted by on 19 Feb. 2023

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Comment from Hotel Management

13 Mar. 2023 by Richard Holt

Dear Lisa,Thank you for taking the time to provide us with your feedback regarding your recent stay at Novotel Sydney Darling Harbour. We are pleased to hear that our staff at reception and restaurants provided you with exceptional service and made your stay comfortable.We appreciate your feedback, and we will continue to work hard to provide all of our guests with the best possible experience.Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel ManagementNovotel Sydney Darling Harbour

4 out of 5
Hotel was nice, excellent customer service

Posted by on 17 Feb. 2023

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4 out of 5
Tired

Posted by on 16 Feb. 2023

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5 out of 5
Clean, convenient and pleasant staff - I have stayed in most of darling harbour venues from the expensive to budget and the Novotel seems to be just right in everything for the price

Posted by on 5 Feb. 2023

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4 out of 5
Good location, Cafe great, supermarket across the road.

Posted by on 29 Jan. 2023

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5 out of 5
Happy all round

Posted by on 26 Jan. 2023

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5 out of 5

Posted by on 24 Jan. 2023

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3 out of 5
Friendly staff &Close to the harbour negatives are room had a lot of rubbish under the beds, bathrooms are outdated and mouldy, the sheets on one bed were ripped and Parking is very expensive $59 a day!

Posted by on 23 Jan. 2023

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Comment from Hotel Management

24 Jan. 2023 by Richard Holt

Dear Lilly,Thank you for bringing these issues to our attention. We apologize for the negative experience you had during your stay. We will make sure to address the cleanliness and maintenance issues you mentioned. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Management TeamNovotel Darling Harbour

About the Novotel Sydney on Darling Harbour

Location 100 Murray Street, Sydney, NSW 2009

Property Features

Novotel Sydney on Darling Harbour offers its guests an outdoor pool, an outdoor tennis court, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 2250 square feet (209 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Sydney on Darling Harbour. For a fee, parking is available. This 4.5-star Sydney hotel is smoke free.

  • 525 guestrooms or units
  • 10 levels
  • 2250 sq ft of conference space
  • 209 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge)

Transport

  • Train station: Exhibition Centre Station (0.6 km / 0.4 mi)
  • Metro station: Convention Light Rail Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Sydney on Darling Harbour offers 525 accommodations with safes and complimentary newspapers. A pillow menu is available. 54-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sydney hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Electric kettle
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

The Ternary - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 35 for adults and AUD 16.50 for children
  • Covered self parking fee: AUD 65 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hotel Sydney Darling Harbour
  • Novotel Sydney Darling Harbour
  • Sydney Darling Harbour Novotel
  • Accor Sydney On Darling Harbour
  • Darling Harbour Novotel
  • Novetel Sydney
  • Novotel Sydney On Darling Harbour Hotel Sydney
  • Sydney Novotel
  • Novotel Sydney Darling Harbour Hotel
  • Novotel Sydney On Darling Harbour Hotel
  • Novotel Sydney on Darling Harbour Hotel
  • Novotel Sydney on Darling Harbour Sydney
  • Novotel Sydney on Darling Harbour Hotel Sydney

You should know

  • Pool access available from 6:30 AM to 9:30 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.