A luxury stay in the heart of Sydney awaits you at Meriton Suites Sussex Street. Within just a 10-minute stroll, you'll find popular attractions like Sydney Town Hall and SEA LIFE Sydney Aquarium. Highlights at this aparthotel include an indoor swimming pool, a spa tub, and a sauna.
Each apartment features a washer/dryer, free WiFi, and a flat-screen TV. In-room dining is easy with amenities like a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include designer toiletries and premium bedding. An espresso maker, a safe, and a hair dryer are also available. Weekly housekeeping is available.
This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and a 24-hour front desk. Added amenities include laundry facilities, dry cleaning/laundry services, and luggage storage.
Attractions within a 10-minute walk of this 5-star Sydney Central Business District aparthotel include International Convention Centre Sydney and Hyde Park.
Meriton Suites Sussex Street ratings based on 151 Verified Reviews
Review Summary
4.5
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Meriton Suites Sussex Street
Everyone (58)Couples (46)Family (31)
5 out of 5
fantastic staff and wonderful room
Posted by William on 7 May 2022
Was this review helpful to you?
Comment from Hotel Management
8 May 2022
by DB
Good morning William,
We would like to say "thank you" for a great rating.
Kind regards,
David Blaxley
General Manager
4 out of 5
This was a very comfortable hotel in a great location. It would be nice to have some milk in the fridge and a few snack options. We were staring at a concrete wall but we didn’t spend too much time in our room.
Posted by Louise on 16 Apr. 2022
Was this review helpful to you?
Comment from Hotel Management
19 Apr. 2022
by DB
Hello Louise,
We would like to thank you for taking the time to provide us with a review, your comments are greatly appreciated & will assist us in providing a greater experience for all our guests.
Kind Regards,
David Blaxley
General Manager
2 out of 5
The room was filthy , cups , cutlery and plates all with dirt/grease/grime. Our bath mat had brown stains on it. We also had no house keeping which I’m assuming is due to covid . This was not communicated to us at all.
Our biggest issue was that we asked for early check in due to our flights in being early. The man working said that’s completely fine and won’t be an issue at all. Upon arrival (10am) to the hotel he said that the room wasn’t ready but will be soon as we have priority check in/cleaning. Obviously not an issue at the time as there is staffing issues everywhere. At 1pm (!) we tried to check in again and the room was not ready. The lady said that the cleaners were in our room and it should be ready soon. She said they would call us when it’s ready. At 3pm (original checkin time) we spoke to Matthew on the front desk who had just started. He said that our room still wasn’t ready and that it would be at least another half an hour. He was the only person who was apologetic at all and tried to fix the issue by offering wine /late check out but unfortunately we had an early flight out so couldn’t accept .
There’s obviously an issue with communication at this establishment. If they had simply said that early checkin wasn’t available at any stage of the day it would’ve allowed us to plan something else with our day rather than sitting in a lobby all day. We were also lied to about the cleaners being “in our room” which most definitely leaves a bad taste.
Posted by Jess on 12 Apr. 2022
Was this review helpful to you?
Comment from Hotel Management
12 Apr. 2022
by DB
Good morning Jess,
My apologies for what was a dreadful experience, with the amount of issues that you encountered I am not expecting you to be out of pocket for this stay.
It is correct that COVID has impacted manning & skills with in the industry however this does not take away the basics which have clearly been missed this time.
Due to guidelines set by WOTIF I'm unable to provide my details on this platform or see the details of yours however, please feel free to contact the hotel who will provide me with your details so I may call you.
Once again my apologies that this occurred & marred your experience with us.
David Blaxley
General Manager
5 out of 5
The property was very new, well appointed and security was top notch. The staff were lovely
Posted by Colin on 9 Apr. 2022
Was this review helpful to you?
Comment from Hotel Management
10 Apr. 2022
by DB
Hi Colin,
Thank you for providing us with a great review, we're pleased to know that you enjoyed with us.
Kind regards,
David Blaxley
General Manager
5 out of 5
The staff at Meriton Suites Sussex Street were completely delightful and always very professional and helpful.
Posted by Marita on 8 Apr. 2022
Was this review helpful to you?
Comment from Hotel Management
10 Apr. 2022
by DB
Good morning Marita,
Thank you for such a lovely review, this will be shared with the entire team.
Kind regards,
David Blaxley
General Manager
5 out of 5
The position is great. We had an issue with the shower and the staff moved us to another room. Both rooms were one bedroom and spacious. I will definitely stay here again.
Posted by Phillip on 24 Mar. 2022
Was this review helpful to you?
Comment from Hotel Management
24 Mar. 2022
by DB
Good morning Phillip,
Great to hear that the issue was quickly sorted & that we'll be seeing you again.
Thank you,
David Blaxley
General Manager
5 out of 5
Pool and spa were clean
Posted by Melitta on 19 Mar. 2022
Was this review helpful to you?
Comment from Hotel Management
20 Mar. 2022
by DB
Good morning Melitta,
We'd all like to say thank you for such a lovely review & we look forward to your return.
Kind regards,
David Blaxley
General Manager
5 out of 5
Posted by PHILLIP on 26 Feb. 2022
Was this review helpful to you?
4 out of 5
The apartment was great. However, there was no house keeping. Using COVID as a excuse is not exceptable. Why is it a risk? Should have been told prior. Secondly, the pool was ice cold not heated. One whole day the spa was out for maintenance totally unacceptable. Our trip was to relax and have fun. Once again should be told prior to booking. It would be good if you had some beverages that you could sell or light snacks. Vending machines may be a good idea. Had to make several trips to 7-11 for water, chips and chocolates could have purchased it from you. Should have free cable / netflix. It would not connect to my devices. Just incorporate it in the price. Tried to call house keepeing and the front desk several times but no one answered. Then I had to go down stairs and ask for towels!! Pretty unprofressional. Bins were also full but hey no house keeping hate to think if I was there for a extended period. Great Apartments but pretty poor service.
Posted by Jamaal on 24 Feb. 2022
Was this review helpful to you?
Comment from Hotel Management
25 Feb. 2022
by DB
Hello Jamaal,
Thank you for your feedback, we do appreciate it. I would however like to clarify a couple of points, our pool is automatically checked 24/7 & at no stage has it dropped below the set temperature which our guest find warm so slightly confused how it was ice cold?
The spa hasn't been closed for an extended period of time since my arrival here (start of February) so unsure when you stayed?
As we are apartments we provide different servicing options compared to a traditional hotel, we offer a light service upon request & a full service either upon request or once every week.
I will however investigate & discuss with the team the reasons for the missed calls as this is not acceptable & will be rectified.
Thank you again for your feedback, we'll definitely be using this as part of our continuing training for all in the team.
Kind regards,
David Blaxley
General Manager
4 out of 5
Good location and wonderful room with a view!
Posted by Christopher William on 19 Feb. 2022
Was this review helpful to you?
Comment from Hotel Management
20 Feb. 2022
by DB
Hi CHristopher,
Lovely feedback, thank you.
David Blaxley
General Manager
As a guest of Meriton Suites Sussex Street, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. WiFi is free in public spaces. The luxury Meriton Suites Sussex Street also features a vending machine, laundry facilities, and dry cleaning/laundry services. This 5-star Sydney aparthotel is smoke free.
301 guestrooms or units
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Elevator
No smoking on site
Family Friendly Amenities
Number of indoor pools - 1
Free WiFi
Laundry facilities
Washer/dryer
Full-sized refrigerator/freezer
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Train station: Sydney Circular Quay Station (1.8 km / 1.1 mi)
Metro station: Town Hall Station (0.4 km / 0.2 mi)
Room Amenities
Meriton Suites Sussex Street offers 301 air-conditioned accommodations with washers/dryers and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room full-sized refrigerators/freezers, microwaves, and espresso makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Sydney aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.
Washer and dryer
Flat-screen television
Premium channels
Refrigerator (full size)
Microwave
Stove
Dishwasher
Espresso maker
Coffee maker
Kitchenware
Luxury bedding
Housekeeping (weekly)
Hair dryer
Laptop safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (heating)
Wardrobe or closet
Nearby Activities
An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 11:00 PM
Special check-in instructions:
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
This property will place a credit card authorization at check-in of AUD 100 for Studio Suite and One Bedroom Suite bookings, AUD 200 for Two Bedroom Suite Bookings, AUD 400 for Three Bedroom bookings and AUD 2,000 for Grand Penthouse bookings.
Bookings for individuals or groups for the purpose of attending parties during Schoolies weeks (mid-November through mid-December annually) are prohibited and will be rejected.
The minimum check-in age is 21 during Schoolies Festival (mid-November through mid-December annually).
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Long-term renters welcome. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).
No rollaway/extra beds available
No cots (infant beds) available
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
UnionPay
Events/parties not allowed
Staffed front desk
Long-term renters welcome
Credit card pre-authorisation
Property uses a professional cleaning service
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Guests are provided with free hand sanitiser
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Credit card charges are subject to a surcharge of 1.75 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Meriton Suites Sussex Street Aparthotel Sydney
Meriton Suites Sussex Street Aparthotel
Meriton Suites Sussex Street Sydney
Meriton Suites Sussex
Meriton Suites Sussex Sydney
Meriton Suites Sussex Street Sydney
Meriton Suites Sussex Street Aparthotel
Meriton Suites Sussex Street Aparthotel Sydney
You should know
Registered guests are the only ones allowed to be in guestrooms.
There was an error importing /Sydney-Hotels-Meriton-Suites-Sussex-Street.h25019183-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Sydney-Hotels-Meriton-Suites-Sussex-Street.h25019183-p2.Hotel-Reviews?rm1=a2&
Frequently Asked Questions
Meriton Suites Sussex Street offers free cancellation on select room rates. Check out the cancellation policy for more info.
Meriton Suites Sussex Street uses enhanced cleaning measures, ensures social distancing, and gives staff personal protective equipment. Sanitization practices of COVID-19 Guidelines (WHO) are followed. A professional cleaning service is used.
Yep, but only for motorcycles.
The closest beach to Meriton Suites Sussex Street is Manly Beach (12.3 km).
Meriton Suites Sussex Street has an indoor pool.
This property features an indoor pool, as well as premium bedding and an espresso maker.
A hot tub, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Meriton Suites Sussex Street.
No, Meriton Suites Sussex Street does not offer an airport shuttle service.
Check-in begins at 3:00 PM. Check-out time is 10:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
