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Mercure Penrith

4-star property
Cnr. Jamison & Mulgoa Road, Penrith, NSW 1800 796 370
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4.0 out of 5
Very good!
See all 463 wotif Reviews

"Really pleasant and lots to see and do at their doorstep! " More

By a verified traveller on Sun 12 Mar 2023

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Hotel Description

Mercure Penrith places you steps from Panthers World of Entertainment and within a 15-minute stroll of Cables Wake Park. Highlights at this hotel include an outdoor swimming pool, free self parking, and a bar/lounge.

This business-friendly hotel offers a fitness center, a business center, and concierge services. Additionally, you'll find WiFi in public areas, a snack bar/deli, and laundry facilities.

With a stay at this 4-star Penrith hotel, you'll be 1.3 km (0.8 mi) from Westfield Penrith Shopping Centre.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$196* Per night/room 30 Mar. - 31 Mar.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds (Superior)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, Multiple Beds (Deluxe)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mercure Penrith ratings based on 463 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Penrith

Everyone (337) Couples (54) Business (2) Family (61)
4 out of 5

Posted by on 20 Mar. 2023

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Comment from Hotel Management

24 Mar. 2023 by Keira

Hi Christopher!Thank you for your fantastic rating!We glad you enjoyed your stay and do hope to welcome you back the hotel again soon.Kind regards,Keira – Assistant Front Office Manager

4 out of 5
Really pleasant and lots to see and do at their doorstep!

Posted by on 12 Mar. 2023

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Comment from Hotel Management

24 Mar. 2023 by Keira

Hi,Thank you so much for your fantastic review.We are so glad you had such a wonderful time at our hotel. We do hope to see you again soon.Kind regards,Keira – Assistant Front Office Manager

5 out of 5
Kim at reception was pleasant and helpful.

Posted by on 10 Mar. 2023

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Comment from Hotel Management

24 Mar. 2023 by Keira

Hi Julie,Thank you for your fantastic review!We are so glad to hear Kim was so lovely and able to assist you with everything you needed during your stay! We will pass this great feedback onto her!We do hope to welcome you back again soon.Kind regards,Keira - Assistant Front Office Manager

5 out of 5
Fantastic location, well appointed room, very clean and comfortable, quiet.

Posted by on 2 Mar. 2023

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Comment from Hotel Management

24 Mar. 2023 by Keira

Hi Michelle,Thank you for your great review.We are so glad you had a great time in our fantastic location.We do hope to welcome you back again soon.Kind regards,Keira – Assistant Front Office Manager

4 out of 5
It was good , clean

Posted by on 2 Mar. 2023

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Comment from Hotel Management

24 Mar. 2023 by Keira

Hi Julie,Thank you so much for your fantastic review.We are so glad you had such a wonderful time at our hotel. We do hope to see you again soon.Kind regards,Keira – Assistant Front Office Manager

3 out of 5
Pool was a let down

Posted by on 16 Feb. 2023

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Comment from Hotel Management

1 Mar. 2023 by Keira

Hi Greg,Thank you for taking the time to provide your feedback.We have noted your comments regarding the pool and thank you for bringing this to our attention.We do hope we can welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

5 out of 5
Great location and Club facilities attached are phenomenal

Posted by on 9 Feb. 2023

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Comment from Hotel Management

1 Mar. 2023 by Keira

Hi Andrew,Thank you for your great review.We are so glad you had a great time in our fantastic location.We do hope to welcome you back again soon.Kind regards,Keira Assistant Front Office Manager

5 out of 5
The staff were all really helpful and polite. It was comfortable and clean.

Posted by on 8 Feb. 2023

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Comment from Hotel Management

1 Mar. 2023 by Keira

Hi Sophie,Thank you so much for your fantastic review.We are so glad you had such a wonderful time at our hotel and got to experience our excellent customer service. We do hope to see you again soon.Kind regards,Keira Assistant Front Office Manager

4 out of 5
Bathroom nice and clean. Beds not comfortable. Room run down. Stale smell. Property needs freshening up.

Posted by on 23 Jan. 2023

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Comment from Hotel Management

29 Jan. 2023 by Keira

Hi Predrag,Thank you for your feedback.We have taken you comments on board and will pass these onto each department.We do hope to welcome you back to the hotel.Kind regards,Keira - Assistant Front Office Manager

2 out of 5
A noisy place, hard to sleep. Pricey. Good shower, but water goes out onto the toilet area. No information book for room info.

Posted by on 22 Jan. 2023

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Comment from Hotel Management

29 Jan. 2023 by Keira

Hi Stephen,Thank you for taking the time to provide your feedback. It is always appreciated.We have taken your comments on board and thank you for bring these to our attention.We do hope to welcome you back in the future.Kind regards,Keira - Assistant Front Office Manager

About the Mercure Penrith

Location Cnr. Jamison & Mulgoa Road, Penrith, NSW 2750

Property Features

Mercure Penrith offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. There's an onsite business center. The eco-friendly Mercure Penrith also features tour/ticket assistance, a garden, and concierge services. Free self parking is available. This 4-star Sydney hotel is smoke free.

  • 1 building
  • 222 guestrooms or units
  • 5 levels
  • Built in 1984
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: WiFi (surcharge) , Internet access - wireless

Parking

Free self parking

Transport

  • Train station: Sydney Penrith Station (2.2 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

Mercure Penrith offers 222 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. 43-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sydney hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 10 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 10 per day (rates may vary)
  • Credit card charges are subject to a surcharge of 1.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chifley Hotel
  • Chifley Hotel Panthers
  • Chifley Hotel Penrith
  • Chifley Hotel Penrith Panthers
  • Penrith Chifley Hotel
  • Mercure Penrith Hotel
  • Mercure Penrith
  • Chifley Penrith Panthers Hotel Penrith
  • Mercure Penrith Hotel
  • Mercure Penrith Penrith
  • Mercure Penrith Hotel Penrith

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.