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4.0 out of 5

" Very clean, Bed was divine, great customer service, I asked for a court yard & got one & it was lovely to sit out enjoying a coffee, love this place, ... " More

By a verified traveller on Sun 27 Sep 2020

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Hotel Description

Mercure Penrith places you steps from Panthers World of Entertainment and within a 15-minute stroll of Cables Wake Park. Highlights at this hotel include an outdoor swimming pool, free self parking, and a bar/lounge.

All 222 rooms feature LCD TVs with cable channels, and you can enjoy WiFi, wired Internet, and coffee/tea makers. Refrigerators and room service make in-room dining convenient. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Additionally, safes, hair dryers, and phones are available.

This business-friendly hotel offers a fitness center, a business center, and concierge services. Added amenities include WiFi in public areas and laundry facilities.

With a stay at this 4-star Penrith hotel, you'll be 1.2 km (0.8 mi) from Westfield Penrith Shopping Centre.

Superior Double Room, 2 Double Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$160* Per night/room 23 Oct. - 24 Oct.

Superior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds (Superior)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, Multiple Beds (Deluxe)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Mercure Penrith ratings based on 500 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Penrith

Everyone (364) Couples (73) Business (3) Family (59)
5 out of 5
Very clean, Bed was divine, great customer service, I asked for a court yard & got one & it was lovely to sit out enjoying a coffee, love this place, we always stay, highly recomended

Posted by , from Penrith on 27 Sep. 2020

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4 out of 5
Starting to get a little tired but overall a pleasant stay

Posted by , from Queanbeyan on 24 Aug. 2020

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Comment from Hotel Management

25 Aug. 2020 by Andrew H

Dear Mick, Thank you for taking the time to post a review. I am pleased to read that you had an enjoyable stay. You mentioned starting to get tired, if there is a particular area that you noticed I would love to know so as we can look at improving this for the future. I hope we have the opportunity to welcome you back for future planned visits to Penrith. Regards, Andrew H, GM.

5 out of 5

Posted by on 7 Aug. 2020

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Comment from Hotel Management

12 Aug. 2020 by Andrew H

Dear Anonymous, Thank you for taking the time to post a review following your recent stay. We certainly appreciate the 5 stars and hope to have the opportunity to welcome you back again in the future. Regards, Andrew H, GM.

4 out of 5
Clean and Covid safe. Room had been recently refurbished.

Posted by , from wetherill park on 25 Jul. 2020

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Comment from Hotel Management

26 Jul. 2020 by Andrew H

Dear Chris, Thank you for taking the time to post a review following your recent stay. I am pleased to read that you found the hotel both comfortable and felt safe whilst here. We look forward to having the opportunity to welcome you back again in the future. Regards, Andrew H, GM.

5 out of 5
Loved it! Amazing location, thank you for a great weekend away Only thing I would say is to give control of the air conditioning! Should be up to the person staying in the room to choose the temperature Apart from that all smiles

Posted by , from Wollongong on 19 Jul. 2020

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Comment from Hotel Management

19 Jul. 2020 by Andrew H

Dear DStoikovski, Thank you for taking the time to post a review following your recent stay. I am pleased to read that you had an enjoyable stay and have taken on board your feedback in regards to controlling the room temperature. Regards, Andrew H, GM.

5 out of 5

Posted by on 18 Jul. 2020

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Comment from Hotel Management

19 Jul. 2020 by Andrew H

Dear Anonymous, Thank you for taking the time to post a review following your recent stay. I am pleased to read that you had an enjoyable time. Regards, Andrew H, GM.

3 out of 5
Recently updated rooms were nice, bed was comfortable, bathroom was nice, new and clean. But the air conditioner/ heater in the room was so loud it was impossible to sleep with it on! But then the room was so cold with it off! This really spoild an otherwise great stay.

Posted by , from Blue Mountains on 28 Jun. 2020

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Comment from Hotel Management

29 Jun. 2020 by Andrew H

Dear Mat, Thank you for taking the time to post a review and share feedback following your recent stay. I certainly apologise for the problems you had with the heating in the room and I will follow this up with engineering in the hotel to resolve. I hope we have the opportunity to welcome you back again in the future. Regards, Andrew H, GM.

5 out of 5
Friendly and helpful staff. Neat & clean rooms and hotel areas

Posted by , from Canberra on 8 Jun. 2020

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Comment from Hotel Management

9 Jun. 2020 by Andrew H

Dear Amelia, Thank you for taking the time to post a review following your recent stay. I certainly appreciate the kind feedback and will be sure to share with the team here at the hotel. Regards, Andrew H, GM.

5 out of 5

Posted by on 14 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Andrew H

Dear Anonymous, Thank you for taking the time to post a review and for the 5 stars. We hope to have the opportunity to welcome you back again in the future. Regards, Andrew H, GM.

1 out of 5
I didn’t like the fact that we booked a room to sleep in and couldn’t sleep due to a disco going til 3am

Posted by , from Liverpool nsw on 24 Feb. 2020

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Comment from Hotel Management

26 Feb. 2020 by Andrew H

Dear David, Thank you again for taking the time to post a review and share your recent stay. As mentioned on the phone I do apologise for the music that was coming from an adjacent venue and I have since made contact with them. Regards, Andrew H, GM.

Property Features

Mercure Penrith offers its guests an outdoor pool and a fitness center. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi and wired Internet are available in public spaces for a fee. The business-friendly Mercure Penrith also features tour/ticket assistance, concierge services, and laundry facilities. Free self parking is available. This 4-star Sydney hotel is smoke free.

  • 1 building
  • 222 guestrooms or units
  • 5 levels
  • Built in 1984
  • Bar or lounge
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Free self parking

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (67.2 km / 41.8 mi)
  • Train station: Sydney Penrith Station (2.2 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

Mercure Penrith offers 222 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. 43-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sydney hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily. Renovation of all guestrooms was completed in November 2017.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 24.95 per day (rates may vary)
  • Fee for in-room wired Internet: AUD 24.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 20 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 20 per 24-hour period (rates may vary)
  • Credit card charges are subject to a surcharge of 1.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chifley Hotel
  • Chifley Hotel Panthers
  • Chifley Hotel Penrith
  • Chifley Hotel Penrith Panthers
  • Penrith Chifley Hotel
  • Mercure Penrith Hotel
  • Mercure Penrith
  • Chifley Penrith Panthers Hotel Penrith
  • Mercure Penrith Hotel
  • Mercure Penrith Penrith
  • Mercure Penrith Hotel Penrith

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.