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4.0 out of 5

"The service was amazing, loved the room, great location. I would stay again " More

By a verified traveller on Tue 06 Apr 2021

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Hotel Description

Mercure Penrith places you steps from Panthers World of Entertainment and within a 15-minute stroll of Cables Wake Park. Highlights at this hotel include an outdoor swimming pool, free self parking, and a bar/lounge.

LCD TVs with cable channels are featured in all 222 soundproofed rooms, and you can enjoy WiFi, coffee/tea makers, and safes. Refrigerators and room service make in-room dining convenient. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Additionally, hair dryers, phones, and irons/ironing boards are available.

This business-friendly hotel offers a fitness center, a business center, and concierge services. Additionally, you'll find WiFi in public areas, a snack bar/deli, and laundry facilities.

With a stay at this 4-star Penrith hotel, you'll be 1.2 km (0.8 mi) from Westfield Penrith Shopping Centre.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$163* Per night/room 23 Apr. - 24 Apr.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds (Superior)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, Multiple Beds (Deluxe)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Penrith ratings based on 490 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Penrith

Everyone (360) Couples (68) Business (3) Family (59)
5 out of 5
The service was amazing, loved the room, great location. I would stay again

Posted by on 6 Apr. 2021

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Comment from Hotel Management

7 Apr. 2021 by Andrew H

Dear Anonymous, Thank you for taking the time to post a review and share your recent experience. I am pleased to read that you had a lovely time. I will be sure to share your comments with the team here and we look forward to welcoming you back again in the future. Regards, Andrew H, GM.

5 out of 5
Always a pleasure to stay at the Mecure Penrith. It is our first choice when staying in Penrith. Comfortable clean and staff are fantastic

Posted by on 30 Mar. 2021

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Comment from Hotel Management

30 Mar. 2021 by Andrew H

Dear Anonymous, Thank you for taking the time to post a review following your most recent stay. I am pleased to read that you had an enjoyable time and we look forward to welcoming you back again in the future. Regards, Andrew H, GM.

5 out of 5
we always get great service here, rooms clean, close to the town centre,

Posted by on 28 Mar. 2021

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Comment from Hotel Management

29 Mar. 2021 by Andrew H.

Dear Anonymous, Thank you for taking the time to post a review following your recent stay. I am pleased to read that you found the hotel suitable and the team friendly. We look forward to having the opportunity to welcome you back again in the future. Regards, Andrew H, GM.

4 out of 5
Lovely and clean, service was great and the location was ideal

Posted by on 21 Mar. 2021

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Comment from Hotel Management

22 Mar. 2021 by Andrew H

Dear Anonymous, Thank you for taking the time to post a review and for the lovely feedback. I will be sure to share your comments with the team here at the Hotel. Regards, Andrew H, GM.

5 out of 5
Easy checkin knowledgeable staff and very clean and comfortable.

Posted by on 13 Mar. 2021

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Comment from Hotel Management

14 Mar. 2021 by Andrew H

Dear Anonymous, Thank you for taking the time to post a review following your recent stay. I am pleased to read that you had an enjoyable time and will be sure to share your comments with the team here at the Hotel. Regards, Andrew H, GM.

4 out of 5
Good facilities , nice room and good layout, don’t want to add anymore but need more writing

Posted by on 12 Mar. 2021

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Comment from Hotel Management

14 Mar. 2021 by Andrew H

Dear Anonymous, Thank you for taking the time to post a review and share your recent experience. I am pleased to read that you had an enjoyable time and found the hotel to your liking. Regards, Andrew H, GM.

5 out of 5
Nice clean rooms. Great facilities next door at panthers

Posted by on 10 Mar. 2021

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Comment from Hotel Management

11 Mar. 2021 by Andrew H

Dear Anonymous, Thank you for taking the time to post a review following your recent stay. I am pleased to read that you found the hotel suitable and ideally placed adjacent to Panthers. We certainly look forward to welcoming you back during future visits to Penrith. Regards, Andrew H, GM.

4 out of 5
We loved the layout of the room We found the beds very uncomfortable The tv facing twin beds needs to be on a swivel For price of the room continental breakfast should be free Thank you

Posted by on 9 Mar. 2021

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Comment from Hotel Management

10 Mar. 2021 by Andrew H

Dear Anonymous, Thank you for taking the time to post a review following your recent stay. I certainly appreciate the kind words and will be sure to share with the team here at the Hotel. In regards to the TV we will have a look to putting these onto some sort arm that turns in these rooms. Regards, Andrew H, GM.

5 out of 5

Posted by on 8 Mar. 2021

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Comment from Hotel Management

18 Mar. 2021 by Andrew H

Dear Anonymous, Thank you for taking the time to post a review and for the 5 stars. We look forward to having the opportunity to welcome you back during future visits to Penrith. Regards, Andrew H, GM.

4 out of 5

Posted by on 23 Feb. 2021

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Comment from Hotel Management

7 Mar. 2021 by Andrew H

Dear Anonymous, Thank you for taking the time to post a review following your stay. I certainly appreciate the feedback and will be sure to share with the team here at the Hotel. Regards, Andrew H, GM.

Property Features

Mercure Penrith offers its guests an outdoor pool and a fitness center. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee. There's an onsite business center. The eco-friendly Mercure Penrith also features tour/ticket assistance, concierge services, and laundry facilities. Free self parking is available. This 4-star Sydney hotel is smoke free.

  • 1 building
  • 222 guestrooms or units
  • 5 levels
  • Built in 1984
  • Bar or lounge
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Sydney Airport (SYD) (67.2 km / 41.8 mi)
  • Train station: Sydney Penrith Station (2.2 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

Mercure Penrith offers 222 air-conditioned accommodations with safes and coffee/tea makers. A pillow menu is available. 43-inch LCD televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sydney hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily. Renovation of all guestrooms was completed in November 2017.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 10 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 10 per day (rates may vary)
  • Credit card charges are subject to a surcharge of 1.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chifley Hotel
  • Chifley Hotel Panthers
  • Chifley Hotel Penrith
  • Chifley Hotel Penrith Panthers
  • Penrith Chifley Hotel
  • Mercure Penrith Hotel
  • Mercure Penrith
  • Chifley Penrith Panthers Hotel Penrith
  • Mercure Penrith Hotel
  • Mercure Penrith Penrith
  • Mercure Penrith Hotel Penrith

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.