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Hyatt Regency Sydney

5-star property
161 Sussex Street, Sydney, NSW 1800 796 370
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4.3 out of 5
Very good!
See all 315 wotif Reviews

"Staff wouldn’t allow us to pay extra to upgrade room even though there were plenty of vacancies " More

By a verified traveller on Sun 28 May 2023

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Hyatt Regency Sydney. Within steps you'll find SEA LIFE Sydney Aquarium and Star Casino within a 20-minute stroll. Highlights at this hotel include 2 restaurants and 4 bars/lounges.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. The restaurant, Sailmaker, is open for breakfast, lunch, and dinner. Zephyr Bar is the hotel's own rooftop bar. 39827 square feet (3700 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a gym, and a snack bar/deli. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM. There's also the convenience of self parking.

Within a 30-minute walk of this 5-star Sydney Central Business District hotel, attractions include Circular Quay and Sydney Harbour Bridge.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$245* Per night/room 20 Jun. - 21 Jun.

Regency Terrace Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Harbour View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite, Balcony, Harbour View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, Harbour View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Regency Sydney ratings based on 315 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency Sydney

Everyone (124) Couples (133) Family (38)
3 out of 5
Staff wouldn’t allow us to pay extra to upgrade room even though there were plenty of vacancies

Posted by on 28 May 2023

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5 out of 5
Booked a night to go to a conference. The buffet breakfast was a nice way to start the day with fresh fruits, juices, coffee and even breakfast cooked to order if requested. The hotel was walking distance to the international convention centre which was convenient. Staff were polite and friendly.

Posted by on 22 May 2023

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Comment from Hotel Management

26 May 2023 by NMBA

Dear Michelle, We are disappointed to hear of your feedback and this will be shared across accordingly. We do thank you for taking the time to review and sharing your experience. Warmest regards, Hyatt Regency Sydney team

2 out of 5

Posted by on 14 May 2023

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4 out of 5
Location and rooms, staff are always great. for some reason the lifts were way to slow, and felt like only 1 working at time, waited over 7 minutes 3 times for the lift while on 15 floor and then it stopped at all floors as more and more people waiting to go down each time making lift to capacity. This happened every time.on this weekend, never been like this before and I've stayed many times. just feels like only 1 lift was working at a time.

Posted by on 1 May 2023

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Comment from Hotel Management

1 May 2023 by NMBA

Dear Jason, Thank you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team

4 out of 5
Hotel was very nice and staff and service were excellent. Had to ask to change my room as I was put on the first floor and couldn’t even see outside the window due an awning. Had to pay extra to move which wasn’t ideal but the next room was much nicer

Posted by on 24 Apr. 2023

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Comment from Hotel Management

27 Apr. 2023 by NMBA

Dear Holly, Thank you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team

4 out of 5
We enjoyed our stay at the Hyatt. The location is great & the restaurant was excellent. Staff were friendly & helpful

Posted by on 24 Apr. 2023

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Comment from Hotel Management

24 Apr. 2023 by NMBA

Dear Carolyn, Thank you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team

3 out of 5
It would be good if there are some proper toiletries and felt bathrooms very compacted

Posted by on 15 Apr. 2023

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Comment from Hotel Management

15 Apr. 2023 by NMBA

Dear Vasu, Thank you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team

5 out of 5
Handy to everything

Posted by on 10 Apr. 2023

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Comment from Hotel Management

10 Apr. 2023 by NMBA

Dear Frank, Thank you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team

5 out of 5
Fabulous service throughout the entire hotel

Posted by on 8 Apr. 2023

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Comment from Hotel Management

8 Apr. 2023 by NMBA

Dear Mark, Thank you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team

5 out of 5

Posted by on 6 Apr. 2023

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Comment from Hotel Management

27 Apr. 2023 by NMBA

Dear Uuree, Thank you for taking the time to review and sharing your experience. We hope to welcome you back again soon. Warmest regards, Hyatt Regency Sydney team

About the Hyatt Regency Sydney

Location 161 Sussex Street, Sydney, NSW 2000

Property Features

There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. A business center and limo/town car service are available. Public spaces have free WiFi. Event space at this hotel measures 39827 square feet (3700 square meters) and includes conference space. A fitness center, spa services, and tour/ticket assistance are also featured at the luxury Hyatt Regency Sydney. For a fee, parking is available. A complete renovation of Hyatt Regency Sydney was completed in March 2021. This 5-star Sydney hotel is smoke free.

  • 1 building
  • 878 guestrooms or units
  • 15 levels
  • 2 dining venues
  • 4 bars or lounges
  • 39827 sq ft of conference space
  • 3700 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Exhibition Centre Station (1.9 km / 1.2 mi)
  • Metro station: Wynyard Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Regency Sydney offers 878 accommodations with minibars and safes. Beds feature down comforters and premium bedding. This Sydney hotel provides complimentary wireless Internet access. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Refrigerator
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM.

Sailmaker - This restaurant serves breakfast, lunch, and dinner.

Zephyr Bar - This rooftop bar specializes in local and international cuisine. Open select days.

Lobby Lounge - This lobby lounge specializes in local and international cuisine and serves light fare only. Open daily.

Jackalberry - Onsite bar. Open daily.

Dundee Arm - Onsite pub. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 1
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Thai massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of GBAC STAR Facility Accreditation (global expert), COVID-19 Guidelines (CDC), and COVID-19 Guidelines (WHO).

  • Children stay free
  • Parking height restrictions apply
  • Cash or credit card deposit required
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property follows sanitisation practices of GBAC STAR Facility Accreditation (global expert)
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per accommodation, per stay
  • Cash Breakage deposit: AUD 300 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Secured self parking fee: AUD 80 per day
  • Late check-out fee: AUD 100 (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sheraton Darling Harbour Sydney
  • Four Points Sheraton Hotel Sydney Darling Harbour
  • Four Points Sheraton Sydney Darling Harbour
  • Four Points Sydney Darling Harbour
  • Sheraton Four Points Sydney Darling Harbour
  • Sheraton Sydney Darling Harbour
  • Four Points Sheraton Sydney Darling Harbour Hotel
  • Four Points By Sheraton Darling Harbour Hotel Sydney
  • 4 Points By Sheraton Darling Harbour
  • Four Points Darling Harbour
  • Four Points Sydney
  • Sydney Four Points
  • Sheraton Sydney
  • Hyatt Regency Sydney Hotel
  • Four Points by Sheraton Sydney Darling Harbour
  • Hyatt Regency Sydney Hotel
  • Hyatt Regency Sydney Sydney
  • Hyatt Regency Sydney Hotel Sydney

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.