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4.2 out of 5

"lack of toiletries. tooth " More

By a verified traveller on Sat 17 Apr 2021

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Hotel Description

At ibis Sydney Thornleigh you'll be within a 10-minute walk of Lane Cove National Park and 4.9 km (3.1 mi) from Koala Park Sanctuary. Highlights at this hotel include a restaurant and in-room free WiFi.

All 105 rooms feature TVs, coffee/tea makers, and safes. Room service, hair dryers, and phones are also available.

The restaurant, iBistro, serves local cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Other amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Cooked-to-order breakfast is available daily between 7 AM and 9:30 AM.

Within a 20-minute drive of this 3.5-star Thornleigh hotel, attractions include University of Western Sydney Parramatta Campus and Hillsong Church.

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$79* Per night/room 16 May - 17 May

Standard Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

ibis Sydney Thornleigh ratings based on 524 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for ibis Sydney Thornleigh

Everyone (294) Couples (152) Business (7) Family (70)
4 out of 5
lack of toiletries. tooth

Posted by on 17 Apr. 2021

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Comment from Hotel Management

19 Apr. 2021 by Lauren Job, General Manager

Dear Anonymous, Thank you for your 4/5 rating on Wotif. Our apologies as we do not put toothbrush kits in our rooms however they are available at reception. We hope we can welcome you back soon. Regards

5 out of 5
all in all a good experience

Posted by on 17 Apr. 2021

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Comment from Hotel Management

19 Apr. 2021 by Lauren Job, General Manager

Dear Anonymous, Thank you so much for 5/5 rating on Wotif. We are so pleased you enjoyed your experience with us. We hope we can welcome you back soon. Regards

4 out of 5

Posted by on 6 Apr. 2021

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Comment from Hotel Management

19 Apr. 2021 by Lauren Job, General Manager

Dear Anonymous, Thank you for your 4/5 rating on Wotif. We appreciate you sharing your experience with us. Regards

5 out of 5
Staff are amazing. Shame there is no tv other than free to air.

Posted by on 25 Mar. 2021

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Comment from Hotel Management

30 Mar. 2021 by Lauren Job, General Manager

Dear Anonymous, Thank you so much for your review & 5/5 rating on Wotif. It is a pleasure to receive positive feedback about our amazing staff. We hope we can welcome you back soon. Regards

2 out of 5
The property was ok but the rooms are very small. The bathroom was also this strange raised closet type thing. We all paid for a king size bed and only received a smaller queen, but were told we couldn’t be refunded the price difference!

Posted by on 25 Mar. 2021

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Comment from Hotel Management

30 Mar. 2021 by Lauren Job, General Manager

Dear Anonymous, Thank you for your review on Wotif. Please accept our sincere apologies. I agree our rooms are small however they are well appointed for a short stay. We hope we can welcome you back in the near future. Regards

4 out of 5
Location was great for what we were in Sydney for.

Posted by on 8 Mar. 2021

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Comment from Hotel Management

22 Mar. 2021 by Lauren Job

Dear Anonymous, Thank you for your review & rating on Wotif. We are so pleased our location suited your needs. We hope we can welcome you back soon. Regards Lauren Job General Manager

2 out of 5

Posted by on 7 Mar. 2021

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Comment from Hotel Management

22 Mar. 2021 by Lauren Job

Dear Anonymous, Thank you for your rating on Wotif. Please accept our sincere apologies. We hope we can welcome you back in the near future. Regards Lauren Job General Manager

5 out of 5
A fantastic place to stay. Staff were lovely and helpful. Great food at very reasonable prices. I felt safe and made feel very welcome. Also had convenient access to public transport.

Posted by on 29 Jan. 2021

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Comment from Hotel Management

29 Jan. 2021 by Ibis Thornleigh Management

Good Morning, We are pleased to hear you had a lovely stay here at Ibis Thornleigh. We look forward to seeing you again! I will pass on your kind words to all the staff who work here. Many Thanks and Best Regards, Ibis Thornleigh Management

4 out of 5

Posted by on 27 Oct. 2020

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Comment from Hotel Management

28 Oct. 2020 by Lauren Job, General Manager

Dear Anonymous, Thank you for your 4/5 rating on Wotif. We truly appreciate you taking the time to rate us. Regards

4 out of 5
Convenient location close to the Sydney Adventist Hospital. The room is adequate and comfortable however more than just one coffee sachet would have been nice and there are two light fixtures that dont work

Posted by on 16 Jul. 2020

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Comment from Hotel Management

11 Sep. 2020 by ibis Sydney Thornleigh

Hi, thanks for the review and feedback. Our team are onsite and always happy to help to ensure you have a comfortable and welcoming stay. Just let us know if there is anything we can assist with during your time with us. Looking forward to welcoming you back for a more comfortable stay in the future. Regards, The ibis Thornleigh Team.

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The eco-friendly ibis Sydney Thornleigh also features a garden, complimentary newspapers in the lobby, and laundry facilities. This 3.5-star Sydney hotel is smoke free.

  • 1 building
  • 105 guestrooms or units
  • 4 levels
  • Dining venue
  • Bar or lounge
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Sydney Airport (SYD) (51.5 km / 32 mi)
  • Train station: Sydney Thornleigh Station (1.1 km / 0.7 mi)

Room Amenities

Ibis Sydney Thornleigh offers 105 air-conditioned accommodations with safes and coffee/tea makers. This Sydney hotel provides complimentary wireless Internet access. Bathrooms include showers and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining
  • Television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 9:30 AM.

IBistro - This restaurant specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

This property requires a deposit or authorization for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12.00 and AUD 24.00 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ibis Sydney Hotel Thornleigh
  • Ibis Sydney Thornleigh
  • Ibis Thornleigh
  • Ibis Thornleigh Sydney
  • Thornleigh Ibis
  • Hotel Accor Thornleigh
  • ibis Sydney Thornleigh Hotel
  • ibis Sydney Thornleigh Hotel
  • ibis Sydney Thornleigh Thornleigh
  • ibis Sydney Thornleigh Hotel Thornleigh

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.