4.6 out of 5

"I loved the roof top terrace with a lovely view & good facilities " More

By a verified traveller on Mon 19 Feb 2018

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Hotel Description

A luxury stay in the heart of Sydney awaits you at The Grace Hotel. Within a short 5-minute stroll, you'll find Theatre Royal and Pitt Street Mall. Highlights at this hotel include a restaurant, an indoor swimming pool, and a conference centre.

All 382 rooms feature free WiFi, LED TVs, and free newspapers. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches include rainfall showerheads, bathrobes, and slippers. Additionally, safes, hairdryers, and phones are available.

A pampering day can include deep-tissue massages and sports massages. The buffet restaurant, Grace Brasserie, is open for breakfast and lunch. Business amenities include conference space and meeting rooms. Additionally, you'll find free WiFi in public areas, a fitness centre, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4.5-star Sydney Central Business District hotel include Queen Victoria Building and Sydney Tower.

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
$182 per night

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Grace Hotel ratings based on 3,169 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
2 out of 5

Poor value for money

Location: Great location for business. Supermarket and cafes close by.
Interesting history and lovely ambience to lobby - I was excited to stay here for the first time on a business trip. Unfortunately the new rooms do not reflect this old world charm and submit to the trend of looking like something out of K-mart or IKEA! Such a pity that the owners did not stay true to the buildings heritage! Bland uninteresting and echoing rooms with no bench space for bathroom toiletries. Hair dryer heat setting didn't work. Our company has this hotel listed as one of their preferred hotels, its a convenient walk to head office. Unfortunately for my mid week booking the 'allocation' of corporate rate had been exhausted. I then reluctantly booked what I thought was an outrageously expensive room (even for Sydney) via the wotif website which included breakfast. I found out, on check out, that a room service breakfast is NOT included. So on top of a overpriced priced disappointing room I had to pay for a continental breakfast! Disappointing all around, I will avoid staying here in future.

Posted by , from Melbourne on 23 Feb 2018

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2 out of 5
Pros: The location.
Cons: Update your rooms before you charge like wounded bulls.
Location: Location is great and it's obviously what they trade on.
I was at the Grace for 3 nights. My first room had no soundproofing when the man next door coughed up his lungs all night it sounded like he was actually in my room and resulted in me getting no sleep. I asked to be moved because I was in Sydney for work and couldn't go the next night without sleep. I can only describe the second room as a dungeon. No overhead lighting at all and lamp light so poor that to read and complete work that I needed to do I had to go to the bathroom. The carpet was threadbare and even had holes in some spots. Of course everything is relative to cost and had it been around AUD200 I would understood but at AUD352 per night I found it unacceptable. Never again.

Posted by , from Melbourne on 22 Feb 2018

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4 out of 5

good location & nice rooms

Pros: as above
Location: close to darling harbour which was good
I loved the roof top terrace with a lovely view & good facilities

Posted by on 19 Feb 2018

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4 out of 5

Very close to all the major Galleries and Museums

Pros: Old School - no surprises and comfortable. Great food in the ground floor eateries - the Italian superb
Cons: A little more colour in the rooms would not go astray.
Location: Close to shopping and Galleries
. Perfectly comfortable and trouble free. Great view from the tenth floor with a sight of the harbour.

Posted by , from Brisbane, Australia on 5 Feb 2018

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5 out of 5
Excellent location. Lovely to experience the architectural features of this beautiful building. Staff were helpful and pleasant at all times. Room was comfortable with lovely bed linen .

Posted by on 1 Feb 2018

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5 out of 5

Great location

Stayed in Sydney over the weekend for a business trip and found the location great. Next to all the sites, close the retail hub, pubs and restaurants and close to the train station with public transport easy to use. Only concern we had was some slight rattling in the aircon.

Posted by , from melbourne on 21 Jan 2018

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5 out of 5

Great location in the heart of the City.

Great for both work and leisure. Easy walk to Harbour. Close to trains and buses.

Posted by , from Melnourne on 21 Jan 2018

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4 out of 5

Great location

Staff were amazing, friendly and assisted at each interaction. Will definitely stay here again!

Posted by , from Blue haven on 19 Jan 2018

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5 out of 5

Clean, comfortable and central location.

Always stay at the Grace when in Sydney. Helpful and upbeat staff, great central location.

Posted by on 18 Jan 2018

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4 out of 5
Great location near all key attractions Staff delightful

Posted by , from uk on 15 Jan 2018

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Property Features

There's a restaurant on site. Public spaces have free WiFi. The Grace Hotel offers its guests an indoor pool and a fitness centre. A round-trip airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury The Grace Hotel. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Sydney hotel is smoke free.

  • 382 guestrooms or units
  • 11 levels
  • 17 conference rooms
  • Dining venue
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (15.5 km / 9.6 mi)
  • Train station: Sydney Circular Quay Station (1.1 km / 0.7 mi)
  • Metro station: Town Hall Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

The Grace Hotel offers 382 forms of air-conditioned accommodation with minibars and a safe. 49-inch LED televisions come with pay-per-view films. Bathrooms include a rainfall showerhead, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Premium channels
  • Films for purchase
  • Refrigerator
  • Electric kettle
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Grace Brasserie – This buffet restaurant serves breakfast and lunch.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre. Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Spa Services

  • Deep tissue massage
  • Sports massage
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 70.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD32 per person (approximately)
  • Self-parking fee: AUD55.00 per day
  • Late check-out fee: AUD60
  • Rollaway bed fee: AUD70.00 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.