4.6 out of 5

"Hotel and staff were lovely but the beds were a bit to firm " More

By a verified traveller on Tue 19 Jun 2018

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Hotel Description

A luxury stay in the heart of Sydney awaits you at The Grace Hotel. Within a short 5-minute stroll, you'll find Pitt Street Mall and Theatre Royal. Highlights at this hotel include a restaurant, an indoor swimming pool, and a conference centre.

All 382 rooms feature free WiFi, LED TVs, and coffee/tea makers. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches include soaking tubs, slippers, and designer toiletries. Additionally, free newspapers, safes, and hairdryers are available.

The restaurant, Grace Brasserie, is open for breakfast and lunch. Business amenities include conference space and meeting rooms. Added amenities include free WiFi in public areas, a fitness centre, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4.5-star Sydney Central Business District hotel include Queen Victoria Building and Westfield Shopping Centre.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$163 per night

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Grace Hotel ratings based on 3,224 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5
Hotel and staff were lovely but the beds were a bit to firm

Posted by on 19 Jun 2018

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3 out of 5

Good location

Pros: Great location. Walking distance from most of the CBD attractions. Good Gym.
Cons: The room layout was poor. Very different to the room we had previously.
Location: Darling harbour, shopping area QVB building, dinning and cafes….
Great location, last year we stayed in the hotel and had a great experience. The room was in better location and better arranged. This time we had a very noisy neighbour. We could here him through the wall and the room and shower had a strange set up. The shower was designed for disabled clients. Not sure why this room was allocated to us. Quite disappointing as last time we recommend the hotel to a number of friends and this time we left disappointed with the room we had.

Posted by on 18 Jun 2018

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Comment from Hotel Management

19 Jun 2018 by Andrew Allen - Hotel Manager

Dear Anonymous, Glad to see that our location was well suited to your needs during your stay. Please accept my apologies if you were dissatisfied with your room allocation. I appreciate your feedback and hope we have the opportunity to make it up to you on a future visit. Andrew Allen - Hotel Manager

5 out of 5

Close to everything

Fabulous hotel, central to so much, very clean, highly recommended

Posted by on 17 Jun 2018

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Comment from Hotel Management

18 Jun 2018 by Andrew Allen - Hotel Manager

Dear Anonymous, Great to see that you had a thoroughly enjoyable stay with us. Thank you for sharing your feedback and we hope to see you again. Andrew Allen - Hotel Manager

5 out of 5
Great location. 10 mins walk to darling harbour. The only negatives were the AC in the room that was only able to be set to 24 degrees no higher and was freezing, switch it off and the room became quite stuffy. Very expensive parking at $55 per night which was apparently at a discount for hotel guests.

Posted by , from Port macquarie on 17 Jun 2018

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Comment from Hotel Management

18 Jun 2018 by Andrew Allen - Hotel Manager

Dear Kylie, Glad to see that our location perfectly suited your needs and that you had an overall enjoyable stay with us. I apologise if the heating in your room was not operating as it should and we will have this issue rectified immediately. There are a number of car parking stations nearby that may offer better value and our staff would be more than happy to assist you. I appreciate your feedback and we look forward to welcoming you back in the future. Andrew Allen - Hotel Manager

4 out of 5

Central Location

Pros: It is in a great central location, has lots of history and charm yet the amenities and room are first class.
Cons: Buffet breakfast - good variety, but not replenished, leaving dishes empty.
Location: Easy walk to Darling Harbour, Circular Quay and the Pitt Street Mall so plenty to do for everyone.
We had a refurbished room that was amazing.. first class linen, comfortable bed & bedding and the best shower I have ever seen in a hotel. Only negative was the buffet breakfast. Whilst there was lots of variety, many dishes were left empty and not replenished. Overall I would stay there again.

Posted by , from Melbourne on 16 Jun 2018

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Comment from Hotel Management

18 Jun 2018 by Andrew Allen - Hotel Manager

Dear Ivanka, Great to see that our location was perfectly suited to your needs and that you had an overall enjoyable stay with us. I do apologise if you found the replenishment of items on our breakfast buffet to be a little slow. This is certainly not our intention and I have shared your feedback with our Executive Chef for improvement in this area. I appreciate your constructive feedback and hope to see you again. Andrew Allen - Hotel Manager

4 out of 5
Stayed over the June long weekend. The Grace is a lovely hotel in great location near QVB and shopping district a short walk to Darling Harbour. Rooms were a good size and very quiet. Would have been 5 stars except mould round shower area.

Posted by , from Newcastle on 11 Jun 2018

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Comment from Hotel Management

11 Jun 2018 by Andrew Allen - Hotel Manager

Dear AJ, Great to see that you had a thoroughly enjoyable stay with us over the June long weekend. I was surprised to see your comments about your bathroom and our Executive Housekeeper will attend to this immediately. Thank you for your feedback and hope to see you again. Andrew Allen - Hotel Manager

5 out of 5

Newly renovated room

Often stay here for its convenience to the CBD. Our room was newly renovated and while nicely done and very comfy I feel it didn’t do anything to echo the beautiful style and elegance of the building around it. Staff were all wonderful.A

Posted by , from Country NSW on 11 Jun 2018

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Comment from Hotel Management

11 Jun 2018 by Andrew Allen - Hotel Manager

Dear A, Great to see that you had another enjoyable stay with us. I appreciate your feedback and we hope to see you again soon. Andrew Allen - Hotel Manager

5 out of 5
Great location, and friendly hotel staff. Easy walking distance to most of the CBD, the Rocks, Circular Quay and Darling Harbour. Vapiano restaurant is on the ground floor, and has flexible opening hours to accommodate easy dining at times that suit (especially before Vivid). Comfortable king size bed, and chic rooms. We arrived early in the day before the room was ready, and no trouble cloaking our bags. Staff brought bags up to our room when we checked in. Hassle free stay, and friendly, courteous staff. Will stay here again.

Posted by on 8 Jun 2018

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Comment from Hotel Management

11 Jun 2018 by Andrew Allen - Hotel Manager

Dear Anonymous, Great to see that our location was perfectly suited to your needs during your recent visit. Glad you had the chance to enjoy Vapiano and that it tied in well with your plans for Vivid Festival. Thank you for your feedback and hope to see you again soon. Andrew Allen - Hotel Manager

5 out of 5

Great Experience

Pros: Close to stores, taxis, and very clean.
Cons: Nothing it was an absolute pleasure to stay there.
Location: Took a taxi to the Rocks and love how Sydney was incorporated the old with the new.
Everyone was so friendly and helpful. I would stay here again.

Posted by on 7 Jun 2018

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Comment from Hotel Management

8 Jun 2018 by Andrew Allen - Hotel Manager

Dear Anonymous, I was very pleased to read your review and to see that you had such a thoroughly enjoyable stay with us. Thank you for sharing your review and we hope to see you again soon. Andrew Allen - Hotel Manager

4 out of 5
Very handy location to Wynyard Station. Handy for public buses at Wynyard.

Posted by on 30 May 2018

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Comment from Hotel Management

30 May 2018 by Andrew Allen - Hotel Manager

Dear Anonymous, Great to see that our location was perfectly suited to your needs and that you had a thoroughly enjoyable stay with us. We hope to see you again soon. Andrew Allen - Hotel Manager

Property Features

There's a restaurant on site. Public spaces have free WiFi. The Grace Hotel offers its guests an indoor pool and a fitness centre. A round-trip airport shuttle (available on request) is available for a fee. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury The Grace Hotel. The hotel can provide concierge services and wedding services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Sydney hotel is smoke free.

  • 382 guestrooms or units
  • 11 levels
  • 17 conference rooms
  • Dining venue
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Indoor pool
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking discounted rates available

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (17.3 km / 10.8 mi)
  • Train station: Sydney Circular Quay Station (1.3 km / 0.8 mi)
  • Metro station: Wynyard Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

The Grace Hotel offers 382 forms of air-conditioned accommodation with minibars and a safe. 49-inch LED televisions come with pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a deep soaking bath, complimentary slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Grace Brasserie – This restaurant serves breakfast and lunch.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre. Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request from 7 AM to 6 PM. Contact the property in advance to make arrangements.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 90.0 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD32 per person (approximately)
  • Airport shuttle fee: AUD22 per person (one-way)
  • Airport shuttle fee per child: AUD22.00 (one-way), (from 12 to 18 years old)
  • Self-parking fee: AUD55.00 per day
  • Late check-out fee: AUD60
  • Rollaway bed fee: AUD90.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grace Hotel Sydney
  • Grace Hotel
  • Grace Sydney
  • Sydney Grace Hotel

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.