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4.2 out of 5

"Great staff, comfortable room. Delicious food in restaurant 😊 " More

By a verified traveller on Tue 10 May 2022

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Mercure Sydney. Within a short 5-minute stroll, you'll find University of Technology Sydney and Ultimo College. Highlights at this family-friendly hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

All 517 soundproofed rooms feature LCD TVs with cable channels, and you can enjoy WiFi, wired Internet, and in-room childcare. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Espresso makers, safes, and hair dryers are also available. Housekeeping is available on request.

The restaurant, Platform 818, serves local cuisine and is open for dinner. Eve's Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the gym and sauna. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 4.5-star Chippendale hotel include Paddy's Market and Capitol Theatre.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$200* Per night/room 29 May - 30 May

Standard Double Room, 2 Double Beds (Family)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mercure Sydney ratings based on 262 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Sydney

Everyone (184) Couples (14) Business (1) Family (48) Other (1)
5 out of 5
Great staff, comfortable room. Delicious food in restaurant 😊

Posted by on 10 May 2022

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5 out of 5
Lovely staff, close to plenty of restaurants/cafes, pool, gym and sauna were a bonus!

Posted by on 7 May 2022

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5 out of 5
Front desk service particularly from Adam at check in was fantastic. Nice clean room. Perfect for a short business stay.

Posted by on 7 May 2022

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4 out of 5
Good location. Reception staff pleasant.

Posted by on 29 Apr. 2022

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5 out of 5
Perfect position. So close to central train station and other public transport. Nice walk to Chinatown and Sydney harbor. Had everything we needed and more. Very helpful staff. Thank you.

Posted by on 24 Apr. 2022

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3 out of 5
Disappointed with service at Mecure Sydney, housekeeping was not prepared for a busy weekend. Room is not serviced for short stays which is fine but when you request fresh towels at 6.30am and they are not received by 5.00pm call down to reception and given excuses. No towels at pool and when requested throughout the stay by multiple guests, they still didn’t replenish towels. Spoke to other guests during the stay and they also didn’t receive basic items such as soap after requesting from reception.

Posted by on 18 Apr. 2022

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5 out of 5
Our hotel room was quiet, clean and comfortable, plenty of room for two people. We loved the location and proximity to shopping and great restaurants. Staff were friendly and it met our needs.

Posted by on 7 Apr. 2022

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4 out of 5
Convenient location, convenient parking

Posted by on 6 Apr. 2022

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5 out of 5
The property was very well presented and the room was very comfortable. Sign in staff were excellent. The plus for me was Central Station was only about a 10 minutes walk away. The breakfast buffet was excellent with plenty of choice of hot food and cold cereals, fruits etc. Some Asian style food also available. Breakfast staff very professional and attentive. Down stairs there was a onsite bar serving burgers, etc in the evening. Also There were plenty of fast food outlets over the road such as KFC, Macca's, etc and also a 7/11 outlet. The slight issue because of Covid19 the room was only serviced once every 3 days. Not the end of the world as you only need to ask for additional towels, supply's, etc when needed.

Posted by , from Greensborough on 1 Apr. 2022

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5 out of 5
Great staff and high quality facilities

Posted by on 31 Mar. 2022

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Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Sydney offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 18626 square feet (1730 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Mercure Sydney. Parking is available for a fee. This 4.5-star Sydney hotel is smoke free.

  • 517 guestrooms or units
  • 15 levels
  • 18626 sq ft of conference space
  • 1730 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Sydney Central Station (1 km / 0.6 mi)
  • Metro station: Central Light Rail Station (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Sydney offers 517 accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Sydney hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of towels can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Platform 818 - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Eve's Bar - This bar serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 20 and AUD 32 per person (approximately)
  • Fee for in-room wireless Internet: AUD 10 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 10 per 24-hour period (rates may vary)
  • Self parking fee: AUD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Sydney
  • Mercure Sydney
  • Sydney Mercure
  • Mercure Sydney Hotel Chippendale
  • Mercure Sydney Hotel
  • Mercure Sydney Chippendale
  • Mercure Sydney Hotel
  • Mercure Sydney Chippendale
  • Mercure Sydney Hotel Chippendale

You should know

  • Pool access available from 6:30 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.