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4.2 out of 5

"The hotel appeared to be fully compliant with covid requirements. The room was clean although somewhat "spartan" by way of nicer extras that have been ... " More

By a verified traveller on Sun 23 Aug 2020

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Mercure Sydney. You'll be within steps of University of Technology Sydney and within a short 5-minute stroll of Ultimo College. Highlights at this family-friendly hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

You can enjoy LCD TVs with satellite channels, and all 517 rooms feature WiFi, wired Internet, and in-room childcare. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Coffee/tea makers, safes, and hair dryers are also available. Change of towels is available on request.

The restaurant, Platform 818, serves local cuisine and is open for dinner. Eve's Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the fitness center and sauna. 18626 square feet (1730 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 4.5-star Chippendale hotel include Paddy's Market and Capitol Theatre.

Standard Room, 2 Double Beds (Family)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mercure Sydney ratings based on 262 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Sydney

Everyone (195) Couples (12) Business (1) Family (44) Other (1)
5 out of 5
The hotel appeared to be fully compliant with covid requirements. The room was clean although somewhat "spartan" by way of nicer extras that have been the norm in past days. All of that is thanks to covid. Otherwise, all was well at this hotel.

Posted by , from Sydney, Australia on 23 Aug. 2020

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5 out of 5
The proximity to the train station is excellent. The staff were extremely friendly. Would definitely stay here again

Posted by on 7 Jul. 2020

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Comment from Hotel Management

9 Jul. 2020 by Dan

Dear Guest, Thank you for the 5 out of 5 review. We are delighted you enjoyed your stay with us and hope to welcome you back again soon. Kind regards, Daniel Barnard, General Manager

5 out of 5
Great staff. Helpful. Clean. comfotable. Airport shuttle. Handy to shops,restaurants. Only dislike was very expensive roomservice menu.

Posted by , from Sydney on 19 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Dan

Dear B, Thank you for your review. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager

4 out of 5
Lovely building, looking a little tired but good to hear the renovations happening, terrible smell sometimes around outside of building, unfortunately no indoor pool due to renovations. Fantastic breakfast and good service.

Posted by , from Maitland on 9 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Dan

Dear Jacquie, Thank you for your review. As you mentioned, we are in the process of undertaking upgrades to our rooms, bathrooms and leisure facilities which will see a marked improvement in our product. We hope to have the opportunity of welcoming you back in the near future so you can experience our new look. Kind regards, Daniel Barnard, General Manager

4 out of 5
The swimming pool was closed and we weren't advised as guests, and my son was very disappointed.

Posted by , from Wagga Wagga on 8 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Dan

Dear Susan, Thank you for your review. Please accept my apologies for the pool not being available to you during your stay, the current works taking place will see a marked improvement in our leisure facilities, of which we hope you have the opportunity to experience on a future stay. Kind regards, Daniel Barnard, General Manager

3 out of 5
The Mercure Sydney is currently being renovated. The room I was in was newly renovated and it was pleasant. Unfortunately the new bathrooms have some impractical elements such as no room around the hand basin for toiletries and the shower recess is partly open and allows water to spray out into the bathroom. There was no luggage rack in the room. The airconditioning was very noisy at night and it was tricky to find the switch to turn the night light off. I was also charged for a breakfast I didn't have and it will take 5-10 days for a refund!

Posted by , from Port Stephens on 7 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by dan

Dear Taurusgirl, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive both positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Daniel Barnard,General Manager

3 out of 5
Pool was closed for renovation. If I had known this was the case I would of chosen else where. I should have been advised of this along with renovation in progress. Hearing constant hammering over two days. Starting at 7am was disappointing. Again if I knew the hotel was being renovated I would of stayed else where. Their temporary gym was terriable with only four machines. Seriously it’s Mardi Gras weekend. Surely someone in planning should of held off renovations over this weekend.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Dan

Dear Guest, Thank you for your review. I am sorry that you were not aware of our current refurbishment program upon booking your stay. We have ensured that this is communicated on all our booking channels as to minimize disappointment to our guests. We hope to have the opportunity of welcoming you back in the near future so you can experience our new look. Kind regards, Daniel Barnard, General Manager

4 out of 5

Posted by on 29 Feb. 2020

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Comment from Hotel Management

3 Mar. 2020 by Dan

Dear Guest, Thank you for your review. We hope to welcome you back again in the near future. Kind regards, Daniel Barnard, General Manager

4 out of 5
Could not find gym, pool closed for renovations, air conditioner not working.

Posted by , from Kiama on 29 Feb. 2020

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Comment from Hotel Management

3 Mar. 2020 by Dan

Dear Adrianna, Thank you for your review. You comments will be shared with our Management team for consideration. We hope to welcome you back to experience our newly refurbished leisure facilities in the future. Kind regards, Daniel Barnard, General Manager

5 out of 5
We love staying at the Mercure Sydney as it is so central to venues in the CBD

Posted by on 23 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Dan

Dear Guest, Thank you for your review. We are pleased you enjoyed your stay with us, highlighting the hotel's ideal location. We look forward to welcoming you back on your next trip to Sydney. Kind regards, Daniel Barnard, General Manager

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Mercure Sydney offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 18626 square feet (1730 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Mercure Sydney. Parking is available for a fee. This 4.5-star Sydney hotel is smoke free.

  • 517 guestrooms or units
  • 15 levels
  • 18626 sq ft of conference space
  • 1730 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (9.4 km / 5.8 mi)
  • Train station: Sydney Central Station (1 km / 0.6 mi)
  • Metro station: Central Light Rail Station (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Sydney offers 517 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Platform 818 - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Eve's Bar - This bar serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts credit cards, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • 24-hour check-in
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 20 and AUD 32 per person (approximately)
  • Fee for in-room wireless Internet: AUD 10 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 10 per 24-hour period (rates may vary)
  • Self parking fee: AUD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Sydney
  • Mercure Sydney
  • Sydney Mercure
  • Mercure Sydney Hotel Chippendale
  • Mercure Sydney Hotel
  • Mercure Sydney Chippendale
  • Mercure Sydney Hotel
  • Mercure Sydney Chippendale
  • Mercure Sydney Hotel Chippendale

You should know

  • Pool access available from 5:30 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.