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Mercure Sydney

4.5-star property
818-820 George Street, Chippendale, NSW 1800 796 370
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4.3 out of 5
Very good!
See all 268 wotif Reviews

"Very accessible to all Sydney attractions. Assistance readily available. Ample parking. Internet tv could be simplified; I could not manage to use scr ... " More

By a verified traveller on Thu 16 Mar 2023

Points Of Interest

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Mercure Sydney. Within a short 5-minute stroll, you'll find University of Technology Sydney and Ultimo College. Highlights at this family-friendly hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

The restaurant, Platform 818, serves local cuisine and is open for dinner. Eve's Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the gym and sauna. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 4.5-star Chippendale hotel include Paddy's Market and Capitol Theatre.

Classic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$156* Per night/room 23 Apr. - 24 Apr.

Standard Double Room, 2 Double Beds (Family)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Mercure Sydney ratings based on 268 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Sydney

Everyone (138) Couples (26) Family (72) Other (1)
1 out of 5
Sydney one-way systems made it very hard to find the carpark and almost made us late for the show we came to Sydney to see. After nearly four hours in the car, we found a queue to check in so we left our luggage with concierge and came back after the show to check in. It then was around 10pm and we had to queue to check in for almost half an hour. We were tired and I had kids with me, and the arrangement of the seating in the reception meant having to stand in the queue or lose my spot. When it was our turn, actual check in process was also slow and by the time they got to the end of it where they ask if you want to book breakfast, I couldn’t bear having to wait any longer while they booked it so I said no. The next morning when I told the receptionist about it and asked if I could get a breakfast voucher then as compensation for the bad experience I was told told they only give out vouchers as compensation if the wait is due to the room not being ready! Which actually would have been better because at least I could have sat while waiting. Won’t be back.

Posted by on 26 Mar. 2023

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4 out of 5
Very accessible to all Sydney attractions. Assistance readily available. Ample parking. Internet tv could be simplified; I could not manage to use screen mirroring.

Posted by on 16 Mar. 2023

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Comment from Hotel Management

19 Mar. 2023 by Mercure Sydney

Dear GaryThank you for taking the time to share your experience. We are glad that you enjoyed your stay and found our location perfect for exploring. However I apologise you were unable to access the screen mirroring.We hope to see you again very soon.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

4 out of 5
Close to the city centre. Shops close by. Linen was dirty on entering room, took multiple Phone calls and a day to have the linen changed.

Posted by on 11 Mar. 2023

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Comment from Hotel Management

12 Mar. 2023 by Mercure Sydney

Dear KristyThank you for taking the time to share your experience. I do apologise for your experience with housekeeping but am pleased to learn that you enjoyed your stay and our location. We hope to see you again very soon.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

4 out of 5
This hotel is a short walk to Central Station so it makes Sydney easy to navigate! The room was very small with no space to store suitcases, but it was clean and comfortable and had everything we needed. Make sure you book the buffet breakfast.. it's amazing! Every staff member we interacted with was absolutely lovely and courteous. We loved the pool on level 14 after a big day exploring the City too. (For those so inclined, there is also a gym and sauna too) We really enjoyed our stay and would be very happy to stay next time we visit Sydney.

Posted by on 11 Mar. 2023

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Comment from Hotel Management

12 Mar. 2023 by Mercure Sydney

Dear NicoleThank you for your kind words!I was pleased to learn you enjoyed your stay, our location and the buffet breakfast in Platform 818.We hope to see you again very soon.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

4 out of 5
Good central location. I was attending a expo at the ICC and that was an easy walk away,

Posted by on 8 Mar. 2023

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Comment from Hotel Management

11 Mar. 2023 by Mercure Sydney

Dear MichaelThank you for taking the time to share your experience. We are glad that you enjoyed your stay and our convenient location.We hope to see you again very soon.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

3 out of 5
The baby staff at the bar have no idea, also, music way too loud. Run to the nearest pub for a better experience.

Posted by on 7 Mar. 2023

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Comment from Hotel Management

12 Mar. 2023 by Mercure Sydney

Dear DavidThank you for taking the time to share your experience. I do apologise that your experience in Eves has not met your expectations, however I appreciate your constructive feedback.We hope to welcome you again one day.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

5 out of 5
Incredible location for a city stay. So close to central station you can use this hotel as your base to travel around. The bathrooms/rooms feel a bit tired but overall it was a great stay. Breakfast is excellent for a hotel of this rating.

Posted by on 6 Mar. 2023

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Comment from Hotel Management

11 Mar. 2023 by Mercure Sydney

Dear AnnabelThank you for taking the time to share your experience. We are glad that you enjoyed your stay, our location and the buffet breakfast in Platform 818.We hope to see you again very soon.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

5 out of 5
.

Posted by on 4 Mar. 2023

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Comment from Hotel Management

5 Mar. 2023 by Mercure Sydney

Dear MelissaThank you for taking the time to share your experience and provide us with a positive rating.We hope to see you again very soon.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

5 out of 5

Posted by on 2 Mar. 2023

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4 out of 5
Good position, convenient to trains and trams. Housekeeping could have been better.

Posted by on 1 Mar. 2023

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Comment from Hotel Management

4 Mar. 2023 by Mercure Sydney

Dear DavidThank you for taking the time to share your experience. I was pleased to learn you enjoyed our location and appreciate your feedback regarding our Housekeeping.We hope to see you again very soon.Kind regards,Amanda BronksGuest Experience and Administrative ExecutiveMercure Sydney

About the Mercure Sydney

Location 818-820 George Street, Chippendale, NSW 2008

Property Features

Mercure Sydney offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 18626 square feet (1730 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Mercure Sydney. Parking is available for a fee. This 4.5-star Sydney hotel is smoke free.

  • 517 guestrooms or units
  • 15 levels
  • 18626 sq ft of conference space
  • 1730 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Sydney Central Station (1 km / 0.6 mi)
  • Metro station: Central Light Rail Station (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Sydney offers 517 accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. 48-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Sydney hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Platform 818 - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Eve's Bar - This bar serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 15
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 20–32 per person
  • Fee for in-room wireless Internet: AUD 10 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 10 per 24-hour period (rates may vary)
  • Self parking fee: AUD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Sydney
  • Mercure Sydney
  • Sydney Mercure
  • Mercure Sydney Hotel Chippendale
  • Mercure Sydney Hotel
  • Mercure Sydney Chippendale
  • Mercure Sydney Hotel
  • Mercure Sydney Chippendale
  • Mercure Sydney Hotel Chippendale

You should know

  • Pool access available from 6:30 AM to 10:00 PM.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.