4.4 out of 5

"Lovely hotel conveniently located near central station, KFC, Maccas. Only minutes away from entertainment district. " More

By a verified traveller on Sun 12 Aug 2018

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Hotel Description

A family-friendly stay in Chippendale awaits you at Mercure Sydney. Within steps you'll find Railway Square and Kensington Street. Highlights at this hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

All 517 rooms feature LCD TVs with satellite channels, and you can enjoy WiFi, in-room childcare, and coffee/tea makers. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries, while premium bedding and pillow menus invite a good night's rest. Safes, hairdryers, and phones are also available.

The restaurant, Four Elements Restaurant, serves local cuisine and is open for breakfast, lunch, and dinner. Added amenities include a fitness centre, WiFi in public areas, and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 3.5-star Chippendale hotel include Central Park and Ultimo College.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$159 per night

Privilege, Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Sydney ratings based on 1,001 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Sydney

Everyone (607) Business (4) Couples (200) Family (187) Other (3)
4 out of 5
Nice hotel, great location. uncomfortable bed though

Posted by on 26 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Dan

Dear Anonymous Thank you for your review. I am pleased to note your overall stay was most satisfactory. We hope to have the opportunity of welcoming you back when next you visit Sydney. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

4 out of 5
Central location for transport. A little tired in the foyers and rooms. The bathroom is very tight and included basic toiletries. Breakfast was basic for the cost

Posted by , from Brisbane on 25 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Dan

Hi R Thank you for your review. I note your overall stay was most satisfactory. I also advise that we are in the process of undertaking many upgrades around the hotel which will include a light revamp of the rooms and bathrooms. We hope to have the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

4 out of 5

Posted by on 15 Nov 2018

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Comment from Hotel Management

16 Nov 2018 by Dan

Dear Anonymous Thank you for rating your stay at Mercure Sydney. I am pleased your overall stay was most satisfactory. We look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

4 out of 5
Nice hotel in a very convenient spot. Gym not very well equipped.

Posted by , from Perth WA on 8 Nov 2018

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Comment from Hotel Management

9 Nov 2018 by Dan

Hi Mark Thank you for your review. I am pleased to note your overall stay was most satisfactory. I have also taken on board your constructive comments regarding the gym in which we will review accordingly. We hope to have the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

4 out of 5

Posted by on 5 Nov 2018

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Comment from Hotel Management

6 Nov 2018 by Dan

Dear Anonymous Thank you for rating your stay at Mercure Sydney. I am pleased your overall stay was most satisfactory. We look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

5 out of 5
conveniently located just 5 minutes walk from central station.

Posted by , from Gilgandra NSW on 23 Oct 2018

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Comment from Hotel Management

23 Oct 2018 by Dan

Hi Brenda Thank you for your review. Glad you had a great stay with us and you enjoyed the hotel's ideal location.We look forward to welcoming you back when next you visit Sydney. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

5 out of 5
Excellent Motel - fantastic, professional guest service.

Posted by , from Newcastle, NSW on 26 Sep 2018

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Comment from Hotel Management

26 Sep 2018 by Dan

Hi Ellis Thank you for your review. I am delighted you had a great stay with us, enjoying our facilities and services. We look forward to welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

5 out of 5
Lovely hotel conveniently located near central station, KFC, Maccas. Only minutes away from entertainment district.

Posted by on 12 Aug 2018

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Comment from Hotel Management

13 Aug 2018 by Dan

Dear Anonymous Thank you for your review. I am most delighted you had a great stay with us, and you enjoyed the the hotel's ideal location. We look forward to welcoming you back when next you visit Sydney. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

1 out of 5
Our first night there we pulled the sheets back to hop Into bed, and found someone else's sock in the bottom of the bed , and the sheets were dirty, the sheets had not been changed from the people who had been staying there previously. We rang the hotel reception to get someone up to change the beds, but they made us pack up at 11.45pm at night and move to a different room .

Posted by on 5 Aug 2018

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Comment from Hotel Management

15 Aug 2018 by d

Dear Anonymous Thank you for taking the time to tell us about your stay at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the issues you raised and prevent future occurrence. This is certainly not the usual high standards to which we aim to achieve and my apologies for the lapse in our standards on this occasion. I appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Daniel Barnard, General Manager

4 out of 5
Nice, reasonably modern hotel close to Central station and not far to Darling Harbour, about 20 mins walk. Rooms are quiet and spacious with comfy beds and dining in the restaurant is lovely. Would definitely stay again.

Posted by , from Queensland on 3 Aug 2018

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Comment from Hotel Management

15 Aug 2018 by Dan

Hi Abby Thank you for your review. I am pleased you had a great stay with us and you enjoyed the hotel's convenient location and our facilities. We look forward to seeing you again in the near future. Kind regards, Daniel Barnard, General Manager, Mercure Sydney

Property Features

Mercure Sydney offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 18626 square feet (1730 square metres) and includes conference rooms. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Mercure Sydney. For a fee, parking is available. This 3.5-star Chippendale hotel is smoke free.

  • 517 guestrooms or units
  • 15 levels
  • 8 conference rooms
  • 18626 sq ft of conference space
  • 1730 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (9.4 km / 5.9 mi)
  • Train station: Sydney Central Station (0.5 km / 0.3 mi)
  • Metro station: Central Light Rail Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Sydney offers 517 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Four Elements Restaurant – This restaurant specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Eve's – This restaurant only serves light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.00 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 27.50 per person (approximately)
  • Fee for in-room wireless Internet: AUD 10 per night (rates may vary)
  • Fee for in-room wired Internet: AUD 10 (rates may vary)
  • Fee for wireless Internet in public areas: AUD 10 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 10 per night (rates may vary)
  • Self-parking fee: AUD 45 per day
  • Rollaway bed fee: AUD 60.00 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Sydney Hotel Chippendale
  • Mercure Sydney Hotel
  • Mercure Sydney Chippendale
  • Mercure Sydney

You should know

  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.