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4.2 out of 5

"Great staff. Helpful. Clean. comfotable. Airport shuttle. Handy to shops,restaurants. Only dislike was very expensive roomservice menu. " More

By a verified traveller on Thu 19 Mar 2020

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Hotel Description

A luxury stay in Chippendale awaits you at Mercure Sydney. You'll be within steps of University of Technology Sydney and within a short 5-minute stroll of Ultimo College. Highlights at this family-friendly hotel include a restaurant, an indoor swimming pool, and a bar/lounge.

You can enjoy LCD TVs with satellite channels, and all 517 rooms feature WiFi, in-room childcare, and coffee/tea makers. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Safes, hair dryers, and phones are also available.

The restaurant, Platform 818, serves local cuisine and is open for dinner. Eve's Bar is the hotel's own bar, serving drinks along with lunch and dinner. 18626 square feet (1730 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include a fitness center, WiFi in public areas, and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 4.5-star Chippendale hotel include Paddy's Market and Capitol Theatre.

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$145* Per night/room 14 Jun. - 15 Jun.

Standard Room, 2 Double Beds (Family)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Privilege, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Mercure Sydney ratings based on 264 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Sydney

Everyone (198) Couples (11) Business (1) Family (43) Other (1)
5 out of 5
Great staff. Helpful. Clean. comfotable. Airport shuttle. Handy to shops,restaurants. Only dislike was very expensive roomservice menu.

Posted by , from Sydney on 19 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Dan

Dear B, Thank you for your review. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and look forward to the opportunity of welcoming you back in the near future. Kind regards, Daniel Barnard, General Manager

4 out of 5
Lovely building, looking a little tired but good to hear the renovations happening, terrible smell sometimes around outside of building, unfortunately no indoor pool due to renovations. Fantastic breakfast and good service.

Posted by , from Maitland on 9 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Dan

Dear Jacquie, Thank you for your review. As you mentioned, we are in the process of undertaking upgrades to our rooms, bathrooms and leisure facilities which will see a marked improvement in our product. We hope to have the opportunity of welcoming you back in the near future so you can experience our new look. Kind regards, Daniel Barnard, General Manager

4 out of 5
The swimming pool was closed and we weren't advised as guests, and my son was very disappointed.

Posted by , from Wagga Wagga on 8 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Dan

Dear Susan, Thank you for your review. Please accept my apologies for the pool not being available to you during your stay, the current works taking place will see a marked improvement in our leisure facilities, of which we hope you have the opportunity to experience on a future stay. Kind regards, Daniel Barnard, General Manager

3 out of 5
The Mercure Sydney is currently being renovated. The room I was in was newly renovated and it was pleasant. Unfortunately the new bathrooms have some impractical elements such as no room around the hand basin for toiletries and the shower recess is partly open and allows water to spray out into the bathroom. There was no luggage rack in the room. The airconditioning was very noisy at night and it was tricky to find the switch to turn the night light off. I was also charged for a breakfast I didn't have and it will take 5-10 days for a refund!

Posted by , from Port Stephens on 7 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by dan

Dear Taurusgirl, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive both positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Daniel Barnard,General Manager

3 out of 5
Pool was closed for renovation. If I had known this was the case I would of chosen else where. I should have been advised of this along with renovation in progress. Hearing constant hammering over two days. Starting at 7am was disappointing. Again if I knew the hotel was being renovated I would of stayed else where. Their temporary gym was terriable with only four machines. Seriously it’s Mardi Gras weekend. Surely someone in planning should of held off renovations over this weekend.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Dan

Dear Guest, Thank you for your review. I am sorry that you were not aware of our current refurbishment program upon booking your stay. We have ensured that this is communicated on all our booking channels as to minimize disappointment to our guests. We hope to have the opportunity of welcoming you back in the near future so you can experience our new look. Kind regards, Daniel Barnard, General Manager

4 out of 5

Posted by on 29 Feb. 2020

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Comment from Hotel Management

3 Mar. 2020 by Dan

Dear Guest, Thank you for your review. We hope to welcome you back again in the near future. Kind regards, Daniel Barnard, General Manager

4 out of 5
Could not find gym, pool closed for renovations, air conditioner not working.

Posted by , from Kiama on 29 Feb. 2020

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Comment from Hotel Management

3 Mar. 2020 by Dan

Dear Adrianna, Thank you for your review. You comments will be shared with our Management team for consideration. We hope to welcome you back to experience our newly refurbished leisure facilities in the future. Kind regards, Daniel Barnard, General Manager

5 out of 5
We love staying at the Mercure Sydney as it is so central to venues in the CBD

Posted by on 23 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Dan

Dear Guest, Thank you for your review. We are pleased you enjoyed your stay with us, highlighting the hotel's ideal location. We look forward to welcoming you back on your next trip to Sydney. Kind regards, Daniel Barnard, General Manager

5 out of 5
Great location, friendly staff, tidy & clean rooms.

Posted by , from Hunter Valley on 19 Feb. 2020

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Comment from Hotel Management

21 Feb. 2020 by Dan

Dear Jen, Thank you for your review. Glad you had a 5-star experience with us. We look forward to welcoming you back when next you visit Sydney. Kind regards, Daniel Barnard, General Manager

4 out of 5
City Central, had umbrella for wettest weekend in Sydney

Posted by , from Melbourne on 15 Feb. 2020

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Comment from Hotel Management

15 Feb. 2020 by Dan

Dear Andrew, Thank you for your review. We are delighted you enjoyed your stay and our location. We hope to welcome you back again soon. Kind regards, Daniel Barnard, General Manager

Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

Mercure Sydney offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi and wired Internet for a fee. You'll find a business center on site. Event space at this hotel measures 18626 square feet (1730 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Mercure Sydney. Parking is available for a fee. This 4.5-star Chippendale hotel is smoke free.

  • 517 guestrooms or units
  • 15 levels
  • 18626 sq ft of conference space
  • 1730 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (8.9 km / 5.5 mi)
  • Train station: Sydney Central Station (1 km / 0.6 mi)
  • Metro station: Central Light Rail Station (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Sydney offers 517 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Platform 818 - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Eve's Bar - This bar serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

  • UnionPay
  • Staffed front desk
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 20 and AUD 32 per person (approximately)
  • Fee for in-room wireless Internet: AUD 10 per night (rates may vary)
  • Fee for in-room wired Internet: AUD 10 (rates may vary)
  • Fee for wireless Internet in public areas: AUD 10 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 10 per night (rates may vary)
  • Self parking fee: AUD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Sydney
  • Mercure Sydney
  • Sydney Mercure
  • Mercure Sydney Hotel Chippendale
  • Mercure Sydney Hotel
  • Mercure Sydney Chippendale
  • Mercure Sydney Hotel
  • Mercure Sydney Chippendale
  • Mercure Sydney Hotel Chippendale

You should know

  • Pool access available from 5:30 AM to midnight.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.