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4.2 out of 5

"Huge, clean rooms, amazing view. Great location. Would stay again! " More

By a verified traveller on Sun 13 Sep 2020

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Pullman Sydney Hyde Park. Within a short 5-minute stroll, you'll find popular places like Hyde Park and Australian Museum. Highlights at this romantic hotel include in-room free WiFi, free Internet, and LCD TVs.

All 241 soundproofed rooms feature satellite TV, coffee/tea makers, and free newspapers. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. Pillow menus, safes, and hair dryers are also available.

Windows on the Park is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool, 24-hour fitness center, spa tub, and steam room. Business travelers can take advantage of conference space and a business center. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 7 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star Sydney Central Business District hotel include Crown Street and World Square Shopping Centre.

Superior Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Queen Beds, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Pullman Sydney Hyde Park ratings based on 248 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pullman Sydney Hyde Park

Everyone (186) Couples (20) Business (1) Family (27)
5 out of 5

Posted by on 22 Sep. 2020

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5 out of 5
Huge, clean rooms, amazing view. Great location. Would stay again!

Posted by , from Sydney on 13 Sep. 2020

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3 out of 5
Booked in Feb but due to now being in stage 4 couldn’t cross the border to enter Syd. Didn’t /couldn’t cancel due to being a cheapskate buying a cheaper rate Which didn’t include free cancellation. Didn’t call the hotel to explain we weren’t coming so they couldn’t earn double by selling the room to a local.

Posted by , from Melbourne on 18 Aug. 2020

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4 out of 5

Posted by on 3 Aug. 2020

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5 out of 5
Great service. Angeli was so personable and helpful

Posted by on 7 Mar. 2020

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4 out of 5
Location is good, staff are friendly, but the breakfast is expensive and perhaps a little understaffed

Posted by , from Melbourne on 5 Mar. 2020

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5 out of 5
We stayed at the Pullman for Mardi Gras and it honestly couldn’t have been much better! The staff were lovely and helpful, the location was great and the hotel has so many great views- from both the room and the rooftop pool, spa and sitting area. On the day of the Mardi Gras parade, staff dropped off a large piece of rainbow cake with a Happy Mardi Gras card to our room. They also had a rainbow crossing painted out the front of the hotel! Every year we stay at a hotel for Mardi Gras and the Pullman Sydney Hyde Park is our absolute favourite place to stay each year. Hope to be back here for Mardi Gras again next year!

Posted by on 2 Mar. 2020

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4 out of 5
Loved the roof top pool and lounge area. Waited to check in whilst room was inspected, when we got into room there was a couple of things. Used shower cap hung on back of door and we found a condom (unopened) near bedside cabinet. Sheet on bed didn’t fit mattress which was a nuisance.

Posted by , from Kapiti on 20 Feb. 2020

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5 out of 5
First time staying on this side of city and the PULLMAN was ideally located and staff were very helpful especially the room service great food!

Posted by , from cairns on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Pullman Sydney Hyde Park

Dear Bernard, We very much appreciate your comments regarding your stay at the Pullman Sydney Hyde Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

4 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Pullman Sydney Hyde Park

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

About the Pullman Sydney Hyde Park

Location 36 College Street, Sydney, NSW 2010

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

As a guest of Pullman Sydney Hyde Park, you'll find an outdoor pool, a spa tub, a steam room, and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Pullman Sydney Hyde Park. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Sydney hotel is smoke free.

  • 241 guestrooms or units
  • 23 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Sydney Airport (SYD) (15.9 km / 9.9 mi)
  • Train station: Sydney Central Station (1 km / 0.6 mi)
  • Metro station: Museum Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pullman Sydney Hyde Park offers 241 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Frette Italian sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Frette Italian linens
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10:30 AM.

Pullman Sydney Hyde Park has a restaurant serving breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 70.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Individually-wrapped food options are available through room service. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 34 for adults and AUD 17 for children (approximately)
  • Airport shuttle fee: AUD 15.00 per person (one-way)
  • Airport shuttle fee per child: AUD 15.00 (one-way), (from 5 to 12 years old)
  • Secured self parking fee: AUD 55 per day
  • Secured valet parking fee: AUD 65 per day
  • Rollaway bed fee: AUD 70.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Hyde
  • Pullman Hyde Hotel
  • Pullman Hyde Hotel Sydney Park
  • Pullman Sydney Hyde Park
  • Pullman Sydney Hyde Park Hotel
  • Pullman Hyde Park Hotel
  • Pullman Hyde Park
  • Pullman Sydney Hyde Park Hotel
  • Pullman Sydney Hyde Park Sydney
  • Pullman Sydney Hyde Park Hotel Sydney

You should know

  • Pullman Sydney Hyde Park offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.