4.5 out of 5

"Excellent position next to Hyde Park. Furnishings were a bit dated but in good condition " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Pullman Sydney Hyde Park. Within a short 5-minute stroll, you'll find popular places like Hyde Park and Australian Museum. Highlights at this romantic hotel include a restaurant, an outdoor swimming pool, and a 24-hour fitness centre.

You can enjoy LCD TVs with satellite channels, and all 241 soundproofed rooms feature free WiFi, coffee/tea makers, and free newspapers. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Nice touches to enhance your stay include free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Down comforters, safes, and hairdryers are also available.

Windows on the Park is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the spa tub and steam room. Conference space and a business centre are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 7 AM and 10:30 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 5-star Sydney Central Business District hotel include Crown Street and Capitol Theatre.

Superior Room, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$189 per night

Superior Room, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Pullman Sydney Hyde Park ratings based on 3,382 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pullman Sydney Hyde Park

Everyone (1557) Couples (1236) Business (14) Students (1) Family (569)
4 out of 5
Over all is great, but the only thing I didnt Like is the staff at buffet breakfast was unfriendly - No smile. Most of them seems Like they dont have good costumer Service attitude especially the Black, long hair. Mind you the front desk were all very friendly including the Filipino Bell Guy.

Posted by on 18 Apr. 2019

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4 out of 5
One of the lifts has had broke down and the pool has to be more regularly clean

Posted by on 18 Apr. 2019

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5 out of 5

Posted by on 17 Apr. 2019

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5 out of 5
Fantastic location, fantastic staff, spot on!!!... I wish pool was a little warmer though

Posted by on 16 Apr. 2019

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5 out of 5

Posted by on 6 Apr. 2019

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5 out of 5

Posted by on 3 Apr. 2019

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3 out of 5
The room was very dark and gloomy The decor so out of date Bathroom needs a renovation Certainly didn’t feel like a 5star hotel which is what I paid for

Posted by on 30 Mar. 2019

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Comment from Hotel Management

31 Mar. 2019 by Melinda

Dear Anonymous, Thank you for taking the time to share your feedback. Allow me to apologise that we failed to meet your expectations. I appreciate your constructive feedback and will work with the team to fix these issues. I hope to have the chance to welcome you back soon. Kind Regards, Melinda Lampier

4 out of 5
We thought the hotel was quite impressive. Very good room. The decor was looking a bit tired and some of the carpets are coming loose, but for the cost and location we thought it was very good value. Especially when you add in the very good staff. Only downside was the lukewarm water in the jacuzzi.

Posted by on 20 Mar. 2019

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Comment from Hotel Management

26 Mar. 2019 by Melinda

Dear Anonmous, Thank you for sharing your feedback from your recent stay. I am pleased you enjoyed your stay and appreciate the constructive feedback. I look forward to welcoming you back soon. Kind Regards, Melinda Lampier, General Manager

4 out of 5

Posted by on 19 Mar. 2019

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Comment from Hotel Management

26 Mar. 2019 by Melinda

Dear Anonymous, Thank you for rating the Pullman Sydney Hyde Park. We hope to welcome you back for a pleasant stay in the future. Kind Regards, Melinda Lampier, General Manager

2 out of 5
Overall a tired hotel in need of an update. The service from check-in to check-out was mediocre at best.

Posted by on 17 Mar. 2019

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Comment from Hotel Management

26 Mar. 2019 by Melinda

Dear Valued Guest, Thank you for taking the time to share your experience from your recent stay at the Pullman Sydney Hyde Park. I was disappointed to read that we failed to meet your expectation as this certainly doesn't reflect on the standards and service we pride ourselves on. I appreciate you sharing your concerns and hope to have the chance to welcome you back in the future and restore your faith in our service and product. Kind Regards, Melinda Lampier, General Manager

About the Pullman Sydney Hyde Park

Location 36 College Street, Sydney, NSW 2010

Property Features

As a guest of Pullman Sydney Hyde Park, you'll find an outdoor pool, a spa tub, a steam room, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Pullman Sydney Hyde Park. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 241 guestrooms or units
  • 23 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (15.9 km / 9.9 mi)
  • Train station: Sydney Central Station (1 km / 0.6 mi)
  • Metro station: Museum Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pullman Sydney Hyde Park offers 241 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 10:30 AM.

Pullman Sydney Hyde Park has a restaurant serving breakfast, lunch and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 70.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 34 for adults and AUD 17 for children (approximately)
  • Self-parking fee: AUD 55 per day
  • Valet parking fee: AUD 65 per day
  • Rollaway bed fee: AUD 70.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Sydney Hyde Park Hotel
  • Pullman Hyde Park Hotel
  • Pullman Sydney Hyde Park
  • Pullman Hyde Park