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Hilton Sydney

Property class: 5 and above

Photo gallery for Hilton Sydney

Rooftop terrace
Property video
3 bars/lounges
3 bars/lounges
3 bars/lounges

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Restaurant
  • Air-conditioning
The current price is AU$288
includes taxes & fees
24 May - 25 May

Explore the area

View map
488 George Street, Sydney, NSW, 2000
  • Place, Queen Victoria Building
    ‪2 min walk‬
  • Place, Sydney Town Hall
    ‪3 min walk‬
  • Place, Sydney Tower Eye
    ‪3 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Master Suite

Hypo-allergenic bedding, down duvets, in-room safe, desk

Master Suite

  • Sleeps 2

View all photos for Junior Suite

Junior Suite | Living area

Junior Suite

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Executive Lounge Acess

Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Room, 2 Twin Beds, Executive Lounge Acess

7.0 out of 10
Good
(4 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed (Master Suite, Executive Lounge Access)

Suite, 1 King Bed (Master Suite, Executive Lounge Access)

Suite, 1 King Bed (Master Suite, Executive Lounge Access)

  • City view
  • 91 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Corner

9.4 out of 10
Exceptional
(18 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds (Guest)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 2 Single Beds (Guest)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite (City)

Suite (City)

Suite (City)

  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living area

Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Ambassador)

Suite (Ambassador) | Living area

Suite (Ambassador)

  • City view
  • 87 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Corner

Deluxe Room, 1 King Bed, Corner | View from room

Deluxe Room, 1 King Bed, Corner

9.8 out of 10
Exceptional
(8 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Guest)

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed (Guest)

9.0 out of 10
Wonderful
(60 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe King Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Executive King Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive King Room

  • Sleeps 2

View all photos for Executive Twin Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Twin Room

  • Sleeps 2

View all photos for King Corner Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

King Corner Room

  • Sleeps 2

View all photos for Executive Suite

Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Suite

  • Sleeps 3

View all photos for City View Suite

Hypo-allergenic bedding, down duvets, in-room safe, desk

City View Suite

  • Sleeps 3

View all photos for Ambassador Suite

Hypo-allergenic bedding, down duvets, in-room safe, desk

Ambassador Suite

  • Sleeps 3

View all photos for Family Connecting Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Family Connecting Room

  • Sleeps 4

View all photos for Family Room, Multiple Beds, Connecting Rooms

Hypo-allergenic bedding, down duvets, in-room safe, desk

Family Room, Multiple Beds, Connecting Rooms

8.4 out of 10
Very good
(8 reviews)
  • City view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Twin Guest Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Twin Guest Room

  • Sleeps 2

View all photos for Deluxe King Corner Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe King Corner Room

  • Sleeps 2

View all photos for King Guest Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

King Guest Room

  • Sleeps 2

View all photos for Junior Suite

Hypo-allergenic bedding, down duvets, in-room safe, desk

Junior Suite

  • Sleeps 2

View all photos for Executive Room, 1 King Bed, Executive Lounge Access

Hypo-allergenic bedding, down duvets, in-room safe, desk

Executive Room, 1 King Bed, Executive Lounge Access

7.6 out of 10
Good
(15 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(58 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down duvets, in-room safe, desk

Deluxe Twin Room

8.6 out of 10
Excellent
(22 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Sydney

A luxury stay in the heart of Sydney awaits you at Hilton Sydney. Within steps you'll find Queen Victoria Building and The Galeries. Highlights at this hotel include 3 bars/lounges, a full-service spa and a restaurant. .A day of pampering at Alysium Spa can include massages and aromatherapy along with access to the sauna. Enjoy the indoor swimming pool, nightclub, gym and Hot tub. Business amenities include meeting rooms, a conference centre, and a business centre. Other amenities include a sauna, Wi-Fi in public areas and a coffee shop/cafe. Full breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site. .Places within a short walk of this 5-property class Sydney Central Business District hotel include State Theatre and Sydney Town Hall.

What's nearby

  • Queen Victoria Building - 2 min walk - 0.2 km
  • Westfield Shopping Centre - 2 min walk - 0.2 km
  • Sydney Town Hall - 3 min walk - 0.3 km
  • Sydney Tower Eye - 3 min walk - 0.3 km
  • Hyde Park - 3 min walk - 0.3 km

Getting around

  • Town Hall Station - 3 min walk
  • Exhibition Centre Station - 15 min walk
  • Sydney Airport (SYD) - 24 min drive

Restaurants

  • ‪The Grounds of the City - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Metropole - ‬2 min walk
  • ‪The Palace Tea Room - ‬3 min walk
  • ‪Ichi-ban Boshi - ‬2 min walk

About this property

Hilton Sydney

Hilton Sydney offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have WiFi for a fee.

Business amenities include a business centre, meeting rooms, and limo/town car service. A nightclub, a hot tub, and a sauna are also featured at the luxury Hilton Sydney. Parking is available for a fee.

This 5-star Sydney hotel is smoke free.

  • 587 guestrooms or units
  • 43 levels
  • 3 bars or lounges
  • Conference rooms
  • Built in 1975
  • Nightclub
  • Terrace on the roof
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
Hilton Sydney offers 587 accommodations with espresso makers and a safe. Beds feature down duvets. A pillow menu is available. 52-inch LCD televisions come with digital channels.

Bathrooms include a shower, bathrobes, slippers and designer toiletries. This Sydney hotel provides wired and wireless Internet access for a surcharge. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Alysium Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

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Hyatt Regency Sydney
Sydney Central Business District
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.5 out of 5, Wonderful, 2,013 reviews
The price is AU$269
includes taxes & fees
17 May - 18 May
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Property amenities

Internet

  • Available in all rooms: WiFi (AUD 14.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (AUD 14.95 per 24-hour period)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Valet parking on site (AUD 95 per day; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 52 for adults and AUD 29 for children
  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Nightclub
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 43 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1975
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Living plant wall
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Free extra futon
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 52-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 110.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 52 for adults and from AUD 29 for children
  • Fee for in-room wireless Internet: AUD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 14.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: AUD 95 per day (in/out privileges)
  • Rollaway bed fee: AUD 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Sydney
Hilton Sydney
Sydney Hilton
Hilton International Sydney
Hilton Sydney Hotel Sydney
Sydney Hilton International
Hilton Sydney Hotel
Hilton Sydney Hotel
Hilton Sydney Sydney
Hilton Sydney Hotel Sydney

Frequently asked questions

What is the cancellation policy at Hilton Sydney?

Hilton Sydney offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Sydney?

As of 30 Apr 2026, prices found for a 1-night stay for 2 adults at Hilton Sydney on 24 May 2026 start from AU$288, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Sydney?

Yep, Hilton Sydney has valet parking with in/out privileges for AUD 95 per day.

Are there any beaches close to Hilton Sydney?

The closest beach to Hilton Sydney is Bondi Beach (6.8 km).

Is there a spa on site at Hilton Sydney?

Yep, Alysium Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hilton Sydney have a pool?

Hilton Sydney has an indoor pool.

What luxury perks are available at Hilton Sydney?

Hilton Sydney features a full-service spa, a nightclub and a health club.

Is Hilton Sydney family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hilton Sydney is a hit with families.

Does Hilton Sydney serve breakfast?

You bet, visitors adore the full brekkie here! Offered weekdays between 6:30 AM and 10:00 AM and on weekends from 7:00 AM to 11:00 AM, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Hilton Sydney?

No, Hilton Sydney does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Sydney?

Yep, you can grab a meal at Hilton Sydney's onsite restaurant.

What time are check-in & check-out at Hilton Sydney?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hilton Sydney?

No, only service animals are allowed.

Hilton Sydney Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 636 out of 1001 reviews
Rating 8 - Good. 212 out of 1001 reviews
Rating 6 - Okay. 84 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 34 out of 1001 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked an executive level room and the staff were so accommodating, allowing us use of the executive lounge before the check in time, as our flight was early. This is the first time we stayed at the property and they made us feel like VIP guests. Definitely recommend.
Stayed 1 night in Apr 2026

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about our stay at the Hilton The room was cosy , clean and I also had a great nights sleep the bed was comfortable also the shower was great too. The buffet breakfast was the best I have had and i have had lots of buffet breakys from going on cruises to overseas.
Stayed 1 night in Apr 2026

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2026

6/10 Okay

Benjamin

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Mar 2026

10/10 Excellent

Megan

Stayed 1 night in Feb 2026

10/10 Excellent

Kristie

Stayed 2 nights in Dec 2025

6/10 Okay

Adam

Stayed 1 night in Jan 2026

8/10 Good

Nico

Stayed 3 nights in Jan 2026

10/10 Excellent

Lucia Magallanes

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a very good stayed. Just a small comment and suggestion if you can change the window cover to a roll up curtain or blinds because it makes the room very dark and feeling claustrophobic… In general it was good. Thanks to the staff in the front desk they’re very helpful and nice. Thank you.
Stayed 1 night in Jan 2026

10/10 Excellent

Fraser

Stayed 3 nights in Jan 2026

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location, location, location! This hotel is located in the heart of the CBD. Just steps away from the gorgeous Queen Victoria Building, and within walking distance of Circular Quay. Beautiful, spacious, and spotless lobby layout. Friendly and courteous concierge and housekeeping staff. Would recommend to everyone I know and will most certainly be staying there upon my next visit.
Stayed 6 nights in Jan 2026

8/10 Good

Harpreet

Liked: Cleanliness, property conditions & facilities
Great service and room was very comfortable. Gym was also good but missing a few machines. Only downside was that the spa was not working, otherwise was a great stay!
Stayed 3 nights in Jan 2026

10/10 Excellent

Marcus

Stayed 2 nights in Jan 2026

10/10 Excellent

Zoe

Stayed 1 night in Dec 2025

10/10 Excellent

rodney

Travelled with family, Business traveller
Liked: Amenities
Excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Sheradine

Liked: Cleanliness, staff & service, amenities
Everything was just how you expected a 5 star to be Bright clean spacious comfortable bed
Stayed 1 night in Jan 2026

10/10 Excellent

Louise

Stayed 2 nights in Jan 2026

10/10 Excellent

Meredith

Stayed 1 night in Jan 2026

8/10 Good

Brendan

Liked: Staff & service, property conditions & facilities
Room had a damp smell, but ok.
Stayed 1 night in Jan 2026

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Everything is just right! Staff are excellent and ever present without being intrusive. Location is the best. Will be back!
Stayed 2 nights in Jan 2026

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Jan 2026

2/10 Terrible

KIM DIEP

Travelled with family
I had a very disappointing experience booking Hilton Sydney through Hotels.com. At checkout, I intended to select PayPal Pay in 4, but accidentally selected PayPal full payment. I cancelled it immediately while it was still processing, then completed the booking correctly using PayPal Pay in 4. Despite cancelling straight away, both payments were still taken, resulting in a double charge. The situation was made worse because the Hotels.com app did not clearly show that the booking was for New Year’s Eve (NYE). When I arrived at Hilton Sydney, staff asked me to cancel the booking first, saying they would rebook me. After I had already cancelled, I was then informed that I was required to book two separate rooms at approximately AUD 1,700 per room due to hotel policy, even though my daughters are only 12 and 14 years old. I could not afford this cost, so I did not stay and did not use any hotel services. I contacted Hotels.com immediately to request a refund, explaining that: • The booking was cancelled at the hotel’s request • I was charged twice due to a payment error • I did not stay or use the room However, Hilton refused to refund the first payment, citing a non-refundable policy, and Hotels.com later confirmed they could not assist because Hilton declined to waive the policy. Being charged twice for a service I never used, after cancelling at the hotel’s request and then being presented with unaffordable conditions, reflects extremely poor customer care.
Stayed 1 night in Dec 2025

8/10 Good

Maria R

Business traveller
Liked: Cleanliness, property conditions & facilities
Business Friendly
Stayed 4 nights in Jan 2026

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location walking distance to Sydney’s best. Room comfortable, staff friendly & helpful. Reasonable priced quality hotel it has become a preferred staycation hotel.
Stayed 1 night in Jan 2026

8/10 Good

Paula

Stayed 1 night in Jan 2026