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4.2 out of 5

"Room Service was cold. Ordered Breakfast for 2 and coffee. Both arrived cold and tasteless... No electric jug in room... If We stayed there again, We ... " More

By a verified traveller on Sun 27 Sep 2020

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Hotel Description

A luxury stay in Sydney awaits you at Novotel Sydney Olympic Park. Within a 5-minute stroll you'll find Sydney Showground and Bicentennial Park within a 15-minute walk. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

Coffee/tea makers, free newspapers, and safes are featured in all 177 soundproofed rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Additionally, hair dryers, phones, and irons/ironing boards are available.

The family restaurant, Boulevard Brasserie, serves local and international cuisine and is open for breakfast, brunch, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. 8999 square feet (836 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Cooked-to-order breakfast is available daily between 6 AM and 10 AM. There's also valet parking, along with the convenience of an airport shuttle.

Places within a 15-minute walk of this 4.5-star Sydney Olympic Park hotel include ANZ Stadium and Qudos Bank Arena.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$172* Per night/room 4 Dec. - 5 Dec.

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Novotel Sydney Olympic Park ratings based on 488 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Sydney Olympic Park

Everyone (378) Couples (31) Business (3) Family (59) Other (3)
5 out of 5

Posted by on 20 Oct. 2020

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Comment from Hotel Management

31 Oct. 2020 by Di

Dear Anonymous Thank you for your 5 out of 5 review, i am pleased to know you have enjoyed your stay with us. Kind Regards Dianne Knight Director of Rooms

3 out of 5
Room Service was cold. Ordered Breakfast for 2 and coffee. Both arrived cold and tasteless... No electric jug in room... If We stayed there again, We wouldn't be getting Room Service or Breakfast at the venue... But it was close to Our Venue at ANZ Stadium...

Posted by , from Gorokan NSW on 27 Sep. 2020

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Comment from Hotel Management

2 Nov. 2020 by SG

Thank you for taking the time to tell us about your experience at the Pullman at Sydney Olympic Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sam G

5 out of 5
Beautiful room, very spacious. Clean, fantastic view, very comfortable bed.

Posted by , from Sydney on 17 Jul. 2020

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1 out of 5
Terrible. Won’t stay again. Room was filthy, no towels, had to call three times just to get some towels

Posted by , from Canberra on 22 Jun. 2020

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Comment from Hotel Management

27 Jun. 2020 by Sarah

Hi Shannon, I am sorry to hear of this experience. Can you please get in touch with me so I can investigate this further. The only reservation I can see under your name did not arrive at the hotel. Kind Regards, Sarah Hemsley Precinct Assistant Front Office Manager

3 out of 5
The Novotel is in a good location especially for events at Olympic Park and has some good things to do around it. What was disappointing was that Wotif advertises this as a property with a pool however the property doesn't have one, you need to walk 8 mins up the road to the Sydney Aquatic Centre and then pay to gain access. This was more an issue with Wotif's advertising than the actual hotel, however even the guide book inside the hotel room said you would get a free guest pass to the aquatic centre due to a contract with them, but on inquiry we were told thats no longer the case and that wed have to pay full price. Something for families that are booking specifically a property with a pool need to note.

Posted by on 10 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by SG

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Sydney Olympic Park. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards, Sam G, Assistant Director of Rooms

4 out of 5
My only disappointment - very minor - there were no biscuits in our room to have with a cuppa!

Posted by on 8 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by SG

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Sydney Olympic Park. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards, Sam G, Assistant Director of Rooms

5 out of 5
General upkeep of hotel. Entry stairway to Reception.

Posted by , from Melbourne on 29 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by SG

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Sydney Olympic Park. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards, Sam G, Assistant Director of Rooms

2 out of 5

Posted by on 29 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by SG

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Sydney Olympic Park. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards, Sam G, Assistant Director of Rooms

3 out of 5

Posted by on 26 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by SG

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Sydney Olympic Park. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards, Sam G, Assistant Director of Rooms

4 out of 5

Posted by on 20 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by Sg

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Sydney Olympic Park. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Kind regards, Sam G, Assistant Director of Rooms

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a business center on site. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 8999 square feet (836 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Novotel Sydney Olympic Park. You'll have access to the indoor pool and outdoor pool at a partner property. Parking is available for a fee. This 4.5-star Sydney hotel is smoke free.

  • 1 building
  • 177 guestrooms or units
  • 17 levels
  • 2 dining venues
  • 8999 sq ft of conference space
  • 836 sq m of conference space
  • Built in 2000
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (21.3 km / 13.3 mi)
  • Train station: Sydney Olympic Park Station (0.3 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Novotel Sydney Olympic Park offers 177 accommodations with minibars and laptop-compatible safes. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations and hair dryers. This Sydney hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6 AM to 10 AM.

Boulevard Brasserie - Overlooking the garden, this family restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

The Brewery Bar + Kitchen - This restaurant specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 34.00 per person (approximately)
  • Self parking fee: AUD 44 per night (in/out privileges)
  • Valet parking fee: AUD 50 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Hotel Sydney Olympic Park
  • Novotel Sydney Olympic Park
  • Sydney Olympic Park Novotel
  • Accor Sydney Olympic Park
  • Novotel Hotel Homebush
  • Novotel Sydney Olympic Park Hotel Homebush
  • Novotel Sydney Olympic Park Hotel
  • Novotel Sydney Olympic Park Hotel
  • Novotel Sydney Olympic Park Sydney Olympic Park
  • Novotel Sydney Olympic Park Hotel Sydney Olympic Park

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.