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4.4 out of 5

"We had a Club room. Room size was large, likewise bathroom, king size bed was very good. Found it hard to adjust air conditioning which for us was a t ... " More

By a verified traveller on Mon 03 Jan 2022

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Hotel Description

A luxury stay in the heart of Sydney awaits you at PARKROYAL Parramatta. Within just a 15-minute stroll, you'll find Parramatta Park and Bankwest Stadium. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

TVs with cable channels are featured in all 286 rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. 24-hour room service, pillow menus, and free newspapers are also available.

The restaurant, Table 30, is open for breakfast, lunch, and dinner. Business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a gym, and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of self parking.

With a stay at this 4.5-star Parramatta hotel, you'll be 2.6 km (1.6 mi) from University of Western Sydney Parramatta Campus and 2.7 km (1.7 mi) from Rosehill Gardens Racecourse.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$139* Per night/room 24 Jan. - 25 Jan.

Superior King Corner Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier King Corner Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Parkroyal Club King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

PARKROYAL Parramatta ratings based on 442 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for PARKROYAL Parramatta

Everyone (281) Couples (78) Family (66)
4 out of 5
We had a Club room. Room size was large, likewise bathroom, king size bed was very good. Found it hard to adjust air conditioning which for us was a tad too cool on retiring to bed, it had been a very hot day an was just fine on arriving in room.

Posted by on 3 Jan. 2022

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5 out of 5
The Hotel is perfect location near Church Street in Parramatta, lots of Restaurants around, and they also have Restaurants inside the Hotel, staff are friendly, facilities and room are clean,they got on site parking for $25 overnight. Room.is clean and bed is comfortable. Will recommend and be back again.

Posted by , from St Marys on 20 Dec. 2021

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Comment from Hotel Management

22 Dec. 2021 by Donna

Dear Maria, Thank you for taking the time to complete this survey and for giving us such a positive response. We delight in providing the highest level of amenities and service possible, and your review gives us confidence that we have done so with your stay. We are glad that your time with us was an enjoyable one and look forward to welcoming you back to the PARKROYAL PARRAMATTA again very soon. Kind Regards, Donna Moloney Assistant Manager

5 out of 5
Ideally located for "Eat Street" Parramatta

Posted by on 20 Dec. 2021

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Comment from Hotel Management

22 Dec. 2021 by Donna

Dear Malcolm, Thank you for taking the time to complete this survey and for scoring our service and amenities so highly. The feedback you provide is important to us, and it is gratifying to know that your experience staying with us at the PARKROYAL PARRAMATTA was so positive. We look forward to welcoming you back to the hotel, where we trust your experience will again be an enjoyable one. Kind Regards, Donna Moloney Assistant Manager

4 out of 5
Great all round place

Posted by on 17 Dec. 2021

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Comment from Hotel Management

20 Dec. 2021 by Donna

Dear Peter, Thank you for taking the time to complete this survey and for scoring our service and amenities so highly. The feedback you provide is important to us, and it is gratifying to know that your experience staying with us at the PARKROYAL PARRAMATTA was so positive. We look forward to welcoming you back to the hotel, where we trust your experience will again be an enjoyable one. Kind Regards, Donna Moloney Assistant Manager

5 out of 5
10 out 10 stars for all the services... except parking charges... also, i left my ear buds in the room and realised after reaching at the airport but they couldn't find it even after 3 days.

Posted by on 16 Dec. 2021

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Comment from Hotel Management

16 Dec. 2021 by Donna

Dear Tushar, Thank you for taking the time to complete this survey and for scoring our service so highly. The rate for car parking does include multiple entry and exit, we do have rates that have carparking inclusive as well, such as the Parramatta Fuel Package and the Love that Club. Upon cleaning your room, we did not find the ear buds, nor was any lost property found in the room. The feedback you provide is important to us, and it is gratifying to know that your experience staying with us at the PARKROYAL PARRAMATTA was so positive. We look forward to welcoming you back to the hotel, where we trust your experience will again be an enjoyable one. Kind Regards, Donna Moloney Assistant Manager

5 out of 5
Convenient location & parking, staff were very welcoming & professional

Posted by , from Bathurst on 4 Dec. 2021

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Comment from Hotel Management

11 Dec. 2021 by Donna

Dear Ryan, Thank you for taking the time to complete this survey and for giving us such a positive response. We delight in providing the highest level of amenities and service possible, and your review gives us confidence that we have done so with your stay. We are glad that your time with us was an enjoyable one and look forward to welcoming you back to the PARKROYAL PARRAMATTA again very soon. Kind Regards, Donna Moloney Assistant Manager

4 out of 5
The room was clean staff friendly and would stay again

Posted by on 4 Dec. 2021

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Comment from Hotel Management

11 Dec. 2021 by Donna

Dear Dulcie, Thank you for the great review of our hotel. Thank you also for mentioning the service points you enjoyed most about your stay with us. It is comments such as yours which help us to develop and improve the level of service we provide. We are glad that you enjoyed your stay with us at the PARKROYAL PARRAMATTA and we hope to welcome you back again very soon. Kind Regards, Donna Moloney Assistant Manager

5 out of 5
It was exactly what I needed and even with the COVID check-in overhead, the experience was good.

Posted by on 2 Dec. 2021

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Comment from Hotel Management

3 Dec. 2021 by AS

Dear Starr, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta. Sincerely, Alvin Santos Assistant Manager

5 out of 5
The Hotel is in a great location. The rooms are clean the bed was comfortable. The staff was friendly and helpful. I enjoyed my stay here and would do so again.

Posted by on 29 Nov. 2021

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Comment from Hotel Management

29 Nov. 2021 by AS

Dear Alessandro, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alvin Santos Assistant Manager

5 out of 5
Great location , and the staff were really friendly I will definitely come back again if in parramatta

Posted by on 17 Nov. 2021

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Comment from Hotel Management

21 Nov. 2021 by AS

Dear Sue, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Alvin Santos Assistant Manager

Property Features

PARKROYAL Parramatta offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury PARKROYAL Parramatta. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Sydney hotel is smoke free.

  • 286 guestrooms or units
  • 12 levels
  • 2 buildings
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Parramatta Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

PARKROYAL Parramatta offers 286 accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature premium bedding. A pillow menu is available. Premium cable television is provided. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Table 30 - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 100.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property's club lounge hours are 7-10 AM and 5:30-7:30 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 32 for adults and AUD 16 for children (approximately)
  • Self parking fee: AUD 25 per day
  • Rollaway bed fee: AUD 100.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Parkroyal Hotel Parramatta
  • Parkroyal Parramatta
  • Parramatta Parkroyal
  • Parkroyal Parramatta Hotel Parramatta
  • PARKROYAL Parramatta Hotel
  • PARKROYAL Parramatta Hotel
  • PARKROYAL Parramatta Parramatta
  • PARKROYAL Parramatta Hotel Parramatta

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.