4.5 out of 5

"Lovely - close to train station, very convenient to go where ever you need to. Hotel was lovely and clean. All staff were friendly and helpful " More

By a verified traveller on Tue 02 Oct 2018

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Hotel Description

A luxury stay in the heart of Parramatta awaits you at PARKROYAL Parramatta. You'll be 0.8 km (0.5 mi) from Parramatta Park and 2.4 km (1.5 mi) from University of Western Sydney Parramatta Campus. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

TVs with cable channels are featured in all 286 rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Additionally, pillow menus, free newspapers, and safes are available.

The restaurant, Table 30, is open for breakfast, lunch, and dinner. Business travelers can take advantage of a 24-hour business centre and limo/town car service. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available. There's also the convenience of self parking.

Attractions within a 15-minute drive of this 4.5-star Parramatta hotel include Qudos Bank Arena and Rosehill Gardens Racecourse.

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$140 per night

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier King Corner Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King Corner Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

PARKROYAL Parramatta ratings based on 1,100 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for PARKROYAL Parramatta

Everyone (673) Couples (324) Business (6) Family (93) Other (1)
3 out of 5
Air conditioning didn't seem to work properly and couldn't be adjusted. I reported it to the front desk and they said they would look into it. Not sure that they ever did because it didn't get any better. Asked for additional milk and tea bags on the way in after dinner one night and was told they would send them up to our room. After waiting over 1/2 hour my husband went back down to the desk and got them himself. Additional costs add up. ($20 day/ parking and $22/day per head breakfast) on top of an already inflated room rate. Location and the comfortable bed were the only pluses this stay.

Posted by on 19 Feb. 2019

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4 out of 5
Nice hotel but must have had a flood, there were heaters on our floor and the elevator smelt damp.

Posted by , from Auckland on 16 Feb. 2019

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Comment from Hotel Management

18 Feb. 2019 by Rooms Division Manager

Dear Mark, Thank you for your review and feedback on your recent stay at PARKROYAL Parramatta. We did experience a severe storm a couple of Fridays which caused quite a few issues within the hotel which we are still and appreciate your patience as we focus on getting us back to 100% operating. We are pleased you did enjoy your stay and the team and I hope to welcome you back again in the very near future. Warmest regards, Hans Joachim Rooms Division Manager

4 out of 5
Close to restaurants and train station no thank you ,nothing more to say

Posted by on 16 Feb. 2019

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Comment from Hotel Management

18 Feb. 2019 by Rohit Chavan

Dear Guest, We appreciate your review and choice to stay at PARKROYAL Parramatta for your recent visit to the area. We are pleased you found our location to Parramatta's 'Eat Street' and transportation perfect for your needs. We hope to welcome you back again soon. Warmest regards, Rohit Chavan Front Office Manager

5 out of 5
Great location, corner king room was modern and spacious.

Posted by on 16 Feb. 2019

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Comment from Hotel Management

18 Feb. 2019 by Hans Joachim

Dear Guest, Thank you for your review. We are thrilled you enjoyed our King Corner Rooms and centralised location. The team and I look forward to seeing you again soon. Warmest regards, Hans Joachim Rooms Division Manager

4 out of 5
Despite recent refurb, bathroom was old and so cramped that two people couldn't be in there at the same time. The hotel experienced torrential amounts of water flooding in through corridor windows in a heavy storm, and noticeable leaks through the ceilings. Clean up was prompt and thorough I must say.

Posted by on 10 Feb. 2019

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Comment from Hotel Management

11 Feb. 2019 by Rohit Chavan

Dear Guest, Thank you for your review and feedback on your recent stay at PARKROYAL Parramatta. We apologise for the inconvenience the storm may have caused during your stay and appreciate your comments on how prompt and thorough you found the hotel in dealing with the ordeal. The team and I hope to welcome you back again in the near future. Warmest regards, Rohit Chavan Front Office Manager

3 out of 5
stay was good besides the fact that we got woken up multiple times between the hours of 10pm and 1am due to the staff doing housekeeping and vacuuming! Why would you do this during the night while your guests are sleeping!!!

Posted by , from Sydney, nsw on 10 Feb. 2019

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Comment from Hotel Management

11 Feb. 2019 by Rohit Chavan

Dear Steph, Thank you for your review and feedback on your recent stay at PARKROYAL Parramatta. We apologise your stay was not to the standard we would have preferred throughout your stay.The noise you are referring to were the dryers that were used after the storm and we apologise the comfort of your stay was disrupted due to this ongoing noise. The team and I hope you will return to the hotel again in the near future. Warmest regards, Rohit Chavan Front Office Manager

5 out of 5
Location to my training venue was an easy walk of 10 mins past great food options in the heart of parramatta

Posted by on 9 Feb. 2019

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Comment from Hotel Management

11 Feb. 2019 by Hans Joachim

Dear Guest, Thank you for your review and feedback on your recent stay at PARKROYAL Parramatta. We are pleased you enjoyed our centralised location and look forward to welcoming you back again soon. Warmest regards, Hans Joachim Rooms Division Manager

5 out of 5
Parrammatta for Australia Day we walked the streets & then watched the free concert with some 1980s music stars.

Posted by on 3 Feb. 2019

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Comment from Hotel Management

3 Feb. 2019 by Hans Joachim

Dear Guest, Thank you for your review and for choosing to stay at PARKROYAL Parramatta during your recent event in the area. We are pleased you enjoyed your time with us and look forward to welcoming you back again in the near future. Warmest regards, Hans Joachim Rooms Division Manager

5 out of 5
We enjoyed a wonderful stay at The Parkroyal Parramatta! The bed was very comfortable and the breakfast was delicious with eggs cooked to your liking! We found the staff to be very friendly and helpful. We will definitely stay there again.

Posted by on 30 Jan. 2019

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Comment from Hotel Management

3 Feb. 2019 by Hans Joachim

Dear Guest, Thank you for your review on your recent experience at PARKROYAL Parramatta. We are thrilled you had a wonderful stay and the team and I look forward to your return visit soon. Warmest regards, Hans Joachim Rooms Division Manager

4 out of 5
Apart from taking 1/2hr to check in and having a bit of a wait to check out, the hotel was nice and it's a great location.

Posted by on 28 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Reena Dhillon

Dear Guest, Thank you for your review on your recent stay at PARKROYAL Parramatta. We apologise your arrival experience was not to the high standard we strive to achieve for all our guests and that you experienced the same on Check Out. Your feedback has been passed onto the Front Office Manager for review. We are pleased you did enjoy your stay and the team and I hope to welcome you back again in the near future. Warmest regards, Reena Dhillon Assistant Manager

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and a limo/town car service are available. Public spaces have free WiFi. An outdoor pool, tour or ticket assistance, and multilingual staff are also featured at the luxury PARKROYAL Parramatta. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Parramatta hotel is smoke free.

  • 286 guestrooms or units
  • 12 levels
  • 2 buildings
  • Dining venue
  • Bar or lounge
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (28.1 km / 17.5 mi)
  • Train station: Sydney Parramatta Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

PARKROYAL Parramatta offers 286 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Table 30 – This restaurant serves breakfast, lunch and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 100.0 per stay.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

This property's club lounge hours are 7-10 AM and 5:30-7:30 PM. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 32 for adults and AUD 16 for children (approximately)
  • Self-parking fee: AUD 20 per day
  • Rollaway bed fee: AUD 100.0 per stay
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • PARKROYAL Parramatta Hotel
  • PARKROYAL Parramatta
  • Parkroyal Parramatta Hotel Parramatta

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.