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4.5 out of 5

"Awesome stay but I feel like those lodging in the hotel should have complimentary parking. " More

By a verified traveller on Sun 23 Aug 2020

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Hotel Description

A luxury stay in the heart of Sydney awaits you at PARKROYAL Parramatta. Within just a 15-minute stroll, you'll find Parramatta Park and Bankwest Stadium. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

TVs with cable channels are featured in all 286 rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. 24-hour room service, pillow menus, and free newspapers are also available.

The restaurant, Table 30, is open for breakfast, lunch, and dinner. Business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 9:30 AM and on weekends between 6:30 AM and 10:00 AM. There's also the convenience of valet parking.

With a stay at this 4.5-star Parramatta hotel, you'll be 2.6 km (1.6 mi) from University of Western Sydney Parramatta Campus and 2.6 km (1.6 mi) from Rosehill Gardens Racecourse.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$103* Per night/room 5 Oct. - 6 Oct.

Superior King Corner Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier King Corner Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Parkroyal Club King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

PARKROYAL Parramatta ratings based on 454 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for PARKROYAL Parramatta

Everyone (327) Couples (62) Family (53)
4 out of 5
Awesome stay but I feel like those lodging in the hotel should have complimentary parking.

Posted by , from Liverpool, Australia on 23 Aug. 2020

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Comment from Hotel Management

25 Aug. 2020 by Michael

Dear Peter, Thank you for taking the time to complete this survey and for scoring our service and amenities so highly. The feedback you provide is important to us, and it is gratifying to know that your experience staying with us at the PARKROYAL PARRAMATTA was so positive. We look forward to welcoming you back to the hotel, where we trust your experience will again be an enjoyable one. Kind Regards, Michael Donelan Assistant Manager

5 out of 5
Thanks, rooms are always clean and modern, staff always helpful and plentiful parking that is easy to secure. Enjoyed another great stay.

Posted by , from Wagga Wagga, NSW on 4 Aug. 2020

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Comment from Hotel Management

7 Aug. 2020 by Nainesh

Dear Jayne, We are grateful that you have given us such a positive response and appreciate the time it has taken you to complete this survey. Thank you for staying with us at the PARKROYAL PARRAMATTA, we are glad that you had an enjoyable stay and look forward to welcoming you back to our hotel in the near future. Kind Regards, Nainesh Patel Assistant Front Office Manager

3 out of 5
The hotel itself was lovely, but the breakfast menu wasnt very good and the food wasn't that great. Things werent as hot as I'd like but other than that it was nice

Posted by , from Wagga Wagga on 16 Jul. 2020

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4 out of 5

Posted by on 15 Jul. 2020

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Comment from Hotel Management

15 Jul. 2020 by Nainesh

Dear Guest, We are grateful that you have given us such a positive response and appreciate the time it has taken you to complete this survey. Thank you for staying with us at the PARKROYAL PARRAMATTA, we are glad that you had an enjoyable stay and look forward to welcoming you back to our hotel in the near future. Kind Regards, Nainesh Patel Assistant Front Office Manager

5 out of 5
Newly renovated, high standards, great breakfast, ample parking, close to stadium etc friendly staff and kept with covid restriction standards. Looking forward to going again.

Posted by , from South coast on 13 Jul. 2020

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Comment from Hotel Management

14 Jul. 2020 by Donna Moloney

Dear Boots, Thank you for taking the time to complete this survey and for scoring our service and amenities so highly. The feedback you provide is important to us, and it is gratifying to know that your experience staying with us at the PARKROYAL PARRAMATTA was so positive. We look forward to welcoming you back to the hotel, where we trust your experience will again be an enjoyable one. Kind Regards, Donna Moloney Assistant Manager

4 out of 5
Nice clean place. Friendly staff. Clean and tidy rooms.

Posted by on 10 Jul. 2020

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Comment from Hotel Management

14 Jul. 2020 by Donna Moloney

Dear Guest, Thank you for the great review of our hotel. Thank you also for mentioning the service points you enjoyed most about your stay with us. It is comments such as yours which help us to develop and improve the level of service we provide. We are glad that you enjoyed your stay with us at the PARKROYAL PARRAMATTA and we hope to welcome you back again very soon. Kind Regards, Donna Moloney Assistant Manager

3 out of 5
Don't like that on Wotif when i booked it said breakfast and when paid it said split booking which i have never heard of before meaning we had breakfast for one night instead of 2 days.

Posted by , from Sydney on 28 Mar. 2020

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Comment from Hotel Management

4 Apr. 2020 by Nainesh

Dear Malcolm, The feedback you have provided is important to us, as it helps to improve the level of service we provide and highlights areas in which we can improve. We would like to thank you for completing this survey and look forward to welcoming you back to the PARKROYAL PARRAMATTA again in the near future. Kind Regards, Nainesh Patel Assistant Front Office Manager

4 out of 5

Posted by on 8 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Michael

Dear Guest, Thank you for completing this survey. The feedback you have provided helps us to develop the services and amenities we have to offer and as such it is greatly appreciated. We hope to welcome you back to the PARKROYAL PARRAMATTA again in the near future. Kind Regards, Michael Donelan Assistant Manager

3 out of 5
Room was average. Small bathroom. Bit tired looking but it was clean and neat. No top sheet on the bed was provided (is this a thing now - even in Australia?) - but we rang and they happily sent a top sheet to our room.

Posted by on 8 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Michael

Dear Guest, The feedback you have provided is important to us, as it helps to improve the level of service we provide and highlights areas in which we can improve. We would like to thank you for completing this survey and look forward to welcoming you back to the PARKROYAL PARRAMATTA again in the near future. Kind Regards, Michael Donelan Assistant Manager

4 out of 5
Close to restaurants and shops and bankwest stadium

Posted by , from South coast nsw on 7 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Michael

Dear Kaz, Thank you for taking the time to complete this survey and for giving us such a positive response. We delight in providing the highest level of amenities and service possible, and your review gives us confidence that we have done so with your stay. We are glad that your time with us was an enjoyable one and look forward to welcoming you back to the PARKROYAL PARRAMATTA again very soon. Kind Regards, Michael Donelan Assistant Manager

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and limo/town car service are available. WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the luxury PARKROYAL Parramatta. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Sydney hotel is smoke free.

  • 286 guestrooms or units
  • 12 levels
  • 2 buildings
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (28.3 km / 17.6 mi)
  • Train station: Parramatta Station (0.8 km / 0.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

PARKROYAL Parramatta offers 286 accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Table 30 - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 100.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property's club lounge hours are 7-10 AM and 5:30-7:30 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 32 for adults and AUD 16 for children (approximately)
  • Self parking fee: AUD 25 per day
  • Valet parking fee: AUD 40 per day
  • Rollaway bed fee: AUD 100.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Parkroyal Hotel Parramatta
  • Parkroyal Parramatta
  • Parramatta Parkroyal
  • Parkroyal Parramatta Hotel Parramatta
  • PARKROYAL Parramatta Hotel
  • PARKROYAL Parramatta Hotel
  • PARKROYAL Parramatta Parramatta
  • PARKROYAL Parramatta Hotel Parramatta

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.