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4.4 out of 5

"Great friendly staff " More

By a verified traveller on Wed 30 Jun 2021

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Hotel Description

A luxury stay in the heart of Sydney awaits you at PARKROYAL Parramatta. Within just a 15-minute stroll, you'll find Parramatta Park and Bankwest Stadium. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

TVs with cable channels are featured in all 286 rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. 24-hour room service, pillow menus, and free newspapers are also available.

The restaurant, Table 30, is open for breakfast, lunch, and dinner. Business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a fitness center, and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of self parking.

With a stay at this 4.5-star Parramatta hotel, you'll be 2.6 km (1.6 mi) from University of Western Sydney Parramatta Campus and 2.6 km (1.6 mi) from Rosehill Gardens Racecourse.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$123* Per night/room 6 Aug. - 7 Aug.

Superior King Corner Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier King Corner Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Parkroyal Club King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

PARKROYAL Parramatta ratings based on 440 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for PARKROYAL Parramatta

Everyone (287) Couples (75) Family (62)
4 out of 5
Great friendly staff

Posted by on 30 Jun. 2021

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Comment from Hotel Management

17 Jul. 2021 by Nainesh

Dear Guest, We are grateful that you have given us such a positive response and appreciate the time it has taken you to complete this survey. Thank you for staying with us at the PARKROYAL PARRAMATTA, we are glad that you had an enjoyable stay and look forward to welcoming you back to our hotel in the near future. Kind Regards, Nainesh Patel Assistant Front Office Manager

4 out of 5
Rooms nice and tidy

Posted by on 20 Jun. 2021

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Comment from Hotel Management

17 Jul. 2021 by Nainesh

Dear Guest, We are grateful that you have given us such a positive response and appreciate the time it has taken you to complete this survey. Thank you for staying with us at the PARKROYAL PARRAMATTA, we are glad that you had an enjoyable stay and look forward to welcoming you back to our hotel in the near future. Kind Regards, Nainesh Patel Assistant Front Office Manager

4 out of 5
Central to parramatta. Clean and tidy. Great food.

Posted by on 20 Jun. 2021

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Comment from Hotel Management

17 Jul. 2021 by Nainesh

Dear Guest, Thank you for the great review of our hotel. Thank you also for mentioning the service points you enjoyed most about your stay with us. It is comments such as yours which help us to develop and improve the level of service we provide. We are glad that you enjoyed your stay with us at the PARKROYAL PARRAMATTA and we hope to welcome you back again very soon. Kind Regards, Nainesh Patel Assistant Front Office Manager

5 out of 5

Posted by on 19 Jun. 2021

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Comment from Hotel Management

17 Jul. 2021 by Nainesh

Dear Guest, Thank you for taking the time to complete this survey and for scoring our service and amenities so highly. The feedback you provide is important to us, and it is gratifying to know that your experience staying with us at the PARKROYAL PARRAMATTA was so positive. We look forward to welcoming you back to the hotel, where we trust your experience will again be an enjoyable one. Kind Regards, Nainesh Patel Assistant Front Office Manager

5 out of 5

Posted by on 15 Jun. 2021

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Comment from Hotel Management

17 Jul. 2021 by Nainesh

Dear Guest, Thank you for taking the time to complete this survey and for scoring our service and amenities so highly. The feedback you provide is important to us, and it is gratifying to know that your experience staying with us at the PARKROYAL PARRAMATTA was so positive. We look forward to welcoming you back to the hotel, where we trust your experience will again be an enjoyable one. Kind Regards, Nainesh Patel Assistant Front Office Manager

5 out of 5
Service value for money and breakfast

Posted by on 6 Jun. 2021

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Comment from Hotel Management

11 Jun. 2021 by Nainesh

Dear Guest, Thank you for taking the time to complete this survey and for scoring our service and amenities so highly. The feedback you provide is important to us, and it is gratifying to know that your experience staying with us at the PARKROYAL PARRAMATTA was so positive. We look forward to welcoming you back to the hotel, where we trust your experience will again be an enjoyable one. Kind Regards, Nainesh Patel Assistant Front Office Manager

5 out of 5
Good size room. I left a watch behind when I checked out. Phoned the hotel not long after leaving an the receptionist went straight to the room, found it and put it in the safe. She texted me straight away to tell me she found it and I was able to pick it up the following day. Good service.

Posted by on 2 Jun. 2021

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Comment from Hotel Management

11 Jun. 2021 by Nainesh

Dear Guest, Thank you for the great review of our hotel. Thank you also for mentioning the service points you enjoyed most about your stay with us. It is comments such as yours which help us to develop and improve the level of service we provide. We are glad that you enjoyed your stay with us at the PARKROYAL PARRAMATTA and we hope to welcome you back again very soon. Kind Regards, Nainesh Patel Assistant Front Office Manager

5 out of 5

Posted by on 1 Jun. 2021

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Comment from Hotel Management

14 Jun. 2021 by AS

Dear Anonymous, We are grateful that you have given us such a positive response and appreciate the time it has taken you to complete this survey. Thank you for staying with us at the PARKROYAL PARRAMATTA, we are glad that you had an enjoyable stay and look forward to welcoming you back to our hotel in the near future. Sincerely, Alvin Santos Assistant Manager

5 out of 5
👌

Posted by on 30 May 2021

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Comment from Hotel Management

30 May 2021 by Nainesh

Dear Guest, Thank you for taking the time to complete this survey and for giving us such a positive response. We delight in providing the highest level of amenities and service possible, and your review gives us confidence that we have done so with your stay. We are glad that your time with us was an enjoyable one and look forward to welcoming you back to the PARKROYAL PARRAMATTA again very soon. Kind Regards, Nainesh Patel Assistant Front Office Manager

5 out of 5
We arrived before the usual check-in time but were able to go to our room straight away. The staff member (male) was very pleasant and friendly and it was no problem to check in early. Our room was nice and clean although it was dated and in need of brightening up, but the bed was comfortable. Over all it was a very pleasant stay.

Posted by on 11 May 2021

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Comment from Hotel Management

12 May 2021 by Prashan Guneratne

Dear Guest, We are grateful that you have given us such a positive response. Thank you for staying with us at the PARKROYAL PARRAMATTA, we are glad that you had an enjoyable stay and look forward to welcoming you back to our hotel in the near future.

Property Features

PARKROYAL Parramatta offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury PARKROYAL Parramatta. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Sydney hotel is smoke free.

  • 286 guestrooms or units
  • 12 levels
  • 2 buildings
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Sydney Airport (SYD) (28.3 km / 17.6 mi)
  • Train station: Parramatta Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

PARKROYAL Parramatta offers 286 accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature premium bedding. A pillow menu is available. Premium cable television is provided. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Table 30 - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 100.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property's club lounge hours are 7-10 AM and 5:30-7:30 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 32 for adults and AUD 16 for children (approximately)
  • Self parking fee: AUD 25 per day
  • Rollaway bed fee: AUD 100.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Parkroyal Hotel Parramatta
  • Parkroyal Parramatta
  • Parramatta Parkroyal
  • Parkroyal Parramatta Hotel Parramatta
  • PARKROYAL Parramatta Hotel
  • PARKROYAL Parramatta Hotel
  • PARKROYAL Parramatta Parramatta
  • PARKROYAL Parramatta Hotel Parramatta

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.