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4.4 out of 5

"Really helpful staff and fast service. Well made and comfortable bed. Huge TV. Lift quick and plenty of parking. " More

By a verified traveller on Fri 29 Jul 2022

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Hotel Description

A luxury stay in the heart of Sydney awaits you at PARKROYAL Parramatta. Within just a 15-minute stroll, you'll find Parramatta Park and Bankwest Stadium. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

The restaurant, Table 30, is open for breakfast, lunch, and dinner. Other amenities include free WiFi in public areas, a gym, and a 24-hour business center. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of self parking.

With a stay at this 4.5-star Parramatta hotel, you'll be 2.6 km (1.6 mi) from University of Western Sydney Parramatta Campus and 2.7 km (1.7 mi) from Rosehill Gardens Racecourse.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$190* Per night/room 14 Aug. - 15 Aug.

Superior King Corner Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier King Corner Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Parkroyal Club King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

PARKROYAL Parramatta ratings based on 445 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for PARKROYAL Parramatta

Everyone (261) Couples (86) Family (73)
5 out of 5
Really helpful staff and fast service. Well made and comfortable bed. Huge TV. Lift quick and plenty of parking.

Posted by on 29 Jul. 2022

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Comment from Hotel Management

2 Aug. 2022 by Jason C.

Dear Kate, Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to hear you had a great stay and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and look forward to welcoming back again very soon. Kind regards, Jason Corpuz Assistant Manager

4 out of 5
Bathroom in King suite was very small

Posted by on 25 Jul. 2022

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Comment from Hotel Management

26 Jul. 2022 by Grace O'Hearn

Dear Keith, Thank you for taking the time to complete this survey. Your feedback is important to us. For next time, our Premier King Corner Rooms are equipped with a significantly larger bathroom which I believe will better suit you. We hope to welcome you back the PARKROYAL Parramatta. Kind Regards, Grace O'Hearn Assistant Manager

4 out of 5
Everything was pleasant. Good sized bed. Tv and air con worked. Friendly and helpful staff. The cleanliness made us rethink we why like staying in hotels. We pulled the blanket out of its wrapper and it wasn’t clean. It looked like some sort of food had dropped on it. The bedside table had some drops covered in fluff like it hadn’t been wiped. The radio also looked dirty and that’s just what we saw without really looking.

Posted by on 24 Jul. 2022

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Comment from Hotel Management

27 Jul. 2022 by Jason C.

Dear Charlotte, We are grateful that you have taken the time to complete this survey and draw our attention to what appears to have been a lapse in our otherwise high level of service delivery. Please accept our sincerest apologies for the experience you have described in answering the review. It is always our intention to ensure our guests experience the best our hotel has to offer; however, it appears in this case we have unfortunately let you down. I have addressed your comments with the department managers to ensure we are delivering on our promise to our guests. Your feedback is important to us, and should you stay at the PARKROYAL PARRAMATTA in the future, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Thank you once again for completing this survey. Kind Regards, Jason Corpuz Assistant Manager

5 out of 5
Our groups second stay here and everything was amazing. We will be back.

Posted by on 18 Jul. 2022

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Comment from Hotel Management

20 Jul. 2022 by Jason C.

Dear Lisa, Thank you for choosing to stay with us recently, and taking time to share feedback on your stay. We very much appreciate your kind comments. It is always a pleasure to see that you enjoyed your stay with us. I was pleased to hear you had a great stay and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and look forward to welcoming back again very soon. Kind Regards, Jason Corpuz Assistant Manager

4 out of 5
It’s our go to hotel in Parramatta, great place to stay, close to stadium and plenty of different food varieties on your doorstep.

Posted by on 17 Jul. 2022

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Comment from Hotel Management

20 Jul. 2022 by Jason C.

Dear Stiven, Thank you for taking the time to complete this survey and for scoring our service and amenities so highly. The feedback you provide is important to us, and it is gratifying to know that your experience staying with us at the PARKROYAL PARRAMATTA was so positive. We look forward to welcoming you back to the hotel, where we trust your experience will again be an enjoyable one. Kind Regards, Jason Corpuz Assistant Manager

4 out of 5
Clean hotel

Posted by on 4 Jul. 2022

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Comment from Hotel Management

7 Jul. 2022 by JC

Dear Carol, Thank you for taking the time to complete this survey and for scoring our service and amenities so highly. The feedback you provide is important to us, and it is gratifying to know that your experience staying with us at the PARKROYAL PARRAMATTA was so positive. We look forward to welcoming you back to the hotel, where we trust your experience will again be an enjoyable one. Kind Regards, Jason Corpuz Assistant Manager

5 out of 5
Staff friendliness and efficiency on check-in and out was outstanding.

Posted by , from Mudgee on 3 Jul. 2022

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Comment from Hotel Management

3 Jul. 2022 by Donna

Dear Rob, Thank you for sharing your experience at PARKROYAL Parramatta, and I am happy that our location was perfect for your travel purpose and delighted to see that you had an exceptional experience with our team and facilities. We are proud of our customer service and I am happy that you were well looked after during your stay. Please feel welcome to contact us again if you need any assistance with booking in the future and I hope you'll have another pleasant stay with us. Kind regards, Donna Moloney Assistant Front Office Manager

5 out of 5
The staff were all brilliant. Thanks so much.

Posted by on 2 Jul. 2022

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Comment from Hotel Management

3 Jul. 2022 by Donna

Dear Catherine, Thank you for sharing your experience at PARKROYAL Parramatta, and I am happy that our location was perfect for your travel purpose and delighted to see that you had an exceptional experience with our team and facilities. We are proud of our customer service and I am happy that you were well looked after during your stay. Please feel welcome to contact us again if you need any assistance with booking in the future and I hope you'll have another pleasant stay with us. Kind regards, Donna Moloney Assistant Front Office Manager

5 out of 5
.

Posted by on 1 Jul. 2022

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Comment from Hotel Management

3 Jul. 2022 by Donna

Dear Kylie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Donna Moloney Assistant Front Office Manager

4 out of 5
Pretty average, overpriced

Posted by on 20 Jun. 2022

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Comment from Hotel Management

3 Jul. 2022 by Donna

Dear Brad, Thank you for taking the time to complete this survey. Your feedback is important to us and we hope to welcome you back the PARKROYAL PARRAMATTA very soon! Kind Regards, Donna Moloney Assistant Front Office Manager

Property Features

PARKROYAL Parramatta offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury PARKROYAL Parramatta. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Sydney hotel is smoke free.

  • 286 guestrooms or units
  • 12 levels
  • 2 buildings
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Parramatta Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

PARKROYAL Parramatta offers 286 accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature premium bedding. A pillow menu is available. Premium cable television is provided. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Table 30 - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 100.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property's club lounge hours are 7-10 AM and 5:30-7:30 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Car not required
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 32 for adults and AUD 16 for children (approximately)
  • Covered self parking fee: AUD 30 per day (in/out privileges)
  • Rollaway bed fee: AUD 100.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Parkroyal Hotel Parramatta
  • Parkroyal Parramatta
  • Parramatta Parkroyal
  • Parkroyal Parramatta Hotel Parramatta
  • PARKROYAL Parramatta Hotel
  • PARKROYAL Parramatta Hotel
  • PARKROYAL Parramatta Parramatta
  • PARKROYAL Parramatta Hotel Parramatta

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.