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4.4 out of 5

"Loved the updated room and club lounge " More

By a verified traveller on Sun 27 Nov 2022

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Hotel Description

A luxury stay in the heart of Sydney awaits you at PARKROYAL Parramatta. Within just a 15-minute stroll, you'll find Parramatta Park and CommBank Stadium. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

The restaurant, Table 30, is open for breakfast, lunch, and dinner. Other amenities include free WiFi in public areas, a gym, and a 24-hour business center. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of self parking.

With a stay at this 4.5-star Parramatta hotel, you'll be 1.9 km (1.2 mi) from University of Western Sydney Parramatta Campus and 2.7 km (1.7 mi) from Rosehill Gardens Racecourse.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$181* Per night/room 18 Dec. - 19 Dec.

Superior King Corner Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier King Corner Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Parkroyal Club King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

PARKROYAL Parramatta ratings based on 441 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for PARKROYAL Parramatta

Everyone (245) Couples (92) Family (77)
5 out of 5
Loved the updated room and club lounge

Posted by on 27 Nov. 2022

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Comment from Hotel Management

30 Nov. 2022 by Grace O'Hearn

Dear Kate,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and found the room to be comfortable. We hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,Grace O'HearnAssistant Manager

3 out of 5
Troubles with check in but resolved satisfactorily

Posted by on 26 Nov. 2022

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Comment from Hotel Management

30 Nov. 2022 by Grace O'Hearn

Dear Gloria,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies that your experience with our Reception Team was not up to our usual high standard of service. At PARKROYAL Parramatta we always seek out opportunities for improvement, so your feedback is highly valued by our team. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,Grace O'HearnAssistant Manager

5 out of 5
good value for money. very well located. lovely staff.

Posted by on 28 Oct. 2022

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Comment from Hotel Management

2 Nov. 2022 by Grace O'Hearn

Dear Arianne,Thank you for sharing your experience at PARKROYAL Parramatta. I am happy that our location was perfect for your travel purpose and delighted to see that you had an exceptional experience with our team and facilities. We are proud of our customer service and I am happy that you were well looked after during your stay. We hope to welcome you back to PARKROYAL Parramatta very soon. Kind regards,Grace O'HearnAssistant Manager

5 out of 5
It was a lovely place to stay. The view was pretty average but loved how nice & clean it was.

Posted by on 22 Oct. 2022

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Comment from Hotel Management

24 Oct. 2022 by Donna

Dear Brenda,Thank you for sharing your experience at PARKROYAL Parramatta, and I am happy that our location was perfect for your travel purpose and delighted to see that you had an exceptional experience with our team and facilities. We are proud of our customer service and I am happy that you were well looked after during your stay. Please feel welcome to contact us again if you need any assistance with booking in the future and I hope you'll have another pleasant stay with us.Kind regards, Donna MoloneyAssistant Front Office Manager

5 out of 5
Smooth check in and super friendly staff

Posted by on 9 Oct. 2022

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Comment from Hotel Management

12 Oct. 2022 by Donna

Dear Trevor,Thank you for sharing your experience at PARKROYAL Parramatta, and I am happy that our location was perfect for your travel purpose and delighted to see that you had an exceptional experience with our team and facilities. We are proud of our customer service and I am happy that you were well looked after during your stay. Please feel welcome to contact us again if you need any assistance with booking in the future and I hope you'll have another pleasant stay with us.Kind regards, Donna MoloneyAssistant Front Office Manager

4 out of 5
Pleasant experience

Posted by on 2 Oct. 2022

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Comment from Hotel Management

12 Oct. 2022 by Donna

Dear Jade,We are grateful that you have given us such a positive response and appreciate the time it has taken you to complete this survey. Thank you for staying with us at the PARKROYAL PARRAMATTA, we are glad that you had an enjoyable stay and look forward to welcoming you back to our hotel in the near future.Kind Regards,Donna MoloneyAssistant Front Office Manager

1 out of 5
The fact that there is a complimentary drinks stand set up at reception says a lot about the wait you will experience every time you check in/out. Maybe try hiring more staff if you’re clearly acknowledging a problem exists.

Posted by on 1 Oct. 2022

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Comment from Hotel Management

12 Oct. 2022 by Donna

Dear Lydia,Thank you for taking the time to share your feedback. Our drink stand was in place in preparation of it being a long weekend with the NRL Grand Final for our guests. Many of our guests were travelling a fair distance to watch the game. I can assure you that we were not anticipating issues occurring, it was a gesture of good will. Thank you once again for completing this survey.Kind Regards,Donna MoloneyAssistant Front Office Manager

5 out of 5
It was a beautiful place to stay clean and close to everything

Posted by on 25 Sep. 2022

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Comment from Hotel Management

12 Oct. 2022 by Donna

Dear Cathy,Thank you for sharing your experience at PARKROYAL Parramatta, and I am happy that our location was perfect for your travel purpose and delighted to see that you had an exceptional experience with our team and facilities. We are proud of our customer service and I am happy that you were well looked after during your stay. Please feel welcome to contact us again if you need any assistance with booking in the future and I hope you'll have another pleasant stay with us.Kind regards, Donna MoloneyAssistant Front Office Manager

3 out of 5
Walls were mouldy in shower

Posted by on 10 Sep. 2022

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Comment from Hotel Management

14 Sep. 2022 by Donna

Dear Chloe,We are very grateful you have taken the time in making a review of our hotel. We take it on board regarding the house keeping; it is something we aim to provide the highest standards in. However, on this occasion we have not met your expectations. The concerns raised will be addressed with our housekeeping team. We apologise for not providing you with a great experience. We hope to welcome you back to the PARKROYAL PARRAMATTA again in the near future.Kindest Regards,Donna MoloneyAssistant Front Office Manager

4 out of 5
I didn’t like the fact that the bed had no top sheet.

Posted by on 28 Aug. 2022

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Property Features

PARKROYAL Parramatta offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury PARKROYAL Parramatta. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Sydney hotel is smoke free.

  • 286 guestrooms or units
  • 12 levels
  • 2 buildings
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Parramatta Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

PARKROYAL Parramatta offers 286 accommodations with laptop-compatible safes and complimentary newspapers. Pillowtop beds feature premium bedding. A pillow menu is available. Premium cable television is provided. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Table 30 - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 100.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property's club lounge hours are 7-10 AM and 5:30-7:30 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner.

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Car not required
  • Children stay free: Maximum age 11
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 32 for adults and AUD 16 for children (approximately)
  • Covered self parking fee: AUD 30 per day (in/out privileges)
  • Rollaway bed fee: AUD 100.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Parkroyal Hotel Parramatta
  • Parkroyal Parramatta
  • Parramatta Parkroyal
  • Parkroyal Parramatta Hotel Parramatta
  • PARKROYAL Parramatta Hotel
  • PARKROYAL Parramatta Hotel
  • PARKROYAL Parramatta Parramatta
  • PARKROYAL Parramatta Hotel Parramatta

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.