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Hotel Description

A luxury stay in Sydney awaits you at Shangri-La Sydney. Within a short 5-minute stroll, you'll find Circular Quay and Museum of Contemporary Art. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.

A day of pampering at CHI, THE SPA can include deep-tissue massages, detox wraps, and body wraps along with access to the sauna and spa tub. The restaurant, Altitude Restaurant, is open for breakfast, lunch, and dinner. Blu Bar on 36 is the hotel's own cocktail bar. Enjoy the gym, spa tub, sauna, and pool loungers. 20452 square feet (1900 square meters) of event facilities include conference space, and other business amenities include limo/town car service. Other amenities include free WiFi in public areas, concierge services, and a 24-hour front desk. Full breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 5-star Sydney Central Business District hotel include The Rocks Markets and Sydney Observatory.

Deluxe Darling Harbour 1 King

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$283* Per night/room 19 Oct. - 20 Oct.

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Harbour Bridge King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Opera House, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Sydney Harbour View Suite 1 King, Lounge Access, High Floor

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La Sydney ratings based on 453 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La Sydney

Everyone (195) Couples (161) Family (71)
5 out of 5
Great Hotel and Location, perfect for a weekend getaway

Posted by on 25 Sep. 2022

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4 out of 5
Great accommodation and location. Staff were a little slow in addressing customers

Posted by on 21 Sep. 2022

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Comment from Hotel Management

23 Sep. 2022 by Shangri-La Sydney

Thanks for your feedback, we appreciated it!

5 out of 5
Beautiful view, attentive staff and fast service. Couldn’t fault them on anything.

Posted by on 18 Sep. 2022

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Comment from Hotel Management

23 Sep. 2022 by Shangri-La Sydney

Thanks for your feedback, we appreciated it!

5 out of 5
The 2 restaurants were very good. The room wasn't very clean when i first arrived

Posted by on 18 Sep. 2022

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Comment from Hotel Management

23 Sep. 2022 by Shangri-La Sydney

Thanks for your feedback, we appreciated it!

2 out of 5
We stayed for 4 nights, we went to the Opera, no one cleaned our room, we had do not disturb sign up for only 1 night. Staff on front desk was rude, when billing our drinks to our room in the Blu Bar the manager of the bar chased after us as we were leaving and said you haven’t paid and didn’t believe us that we had signed for our drinks, then on leaving I was waiting in our car for my husband to bring out our luggage, we were off to the side, plenty of access, the concierge tapped on my window, then said What are you doing? I said waiting for our luggage. We were in a Prado and not an Audi. Will never stay at the Shangri La again.

Posted by on 16 Sep. 2022

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5 out of 5
It provided what i needed. Great staff

Posted by on 14 Sep. 2022

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Comment from Hotel Management

23 Sep. 2022 by Shangri-La Sydney

Thanks for your feedback, we appreciated it!

5 out of 5
The staff were friendly and professional, our room was presented in excellent condition and the views of Sydney Harbour were amazing. My wife and I especially enjoyed breakfast in the Altitude Restaurant.

Posted by on 5 Sep. 2022

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Comment from Hotel Management

23 Sep. 2022 by Shangri-La Sydney

Thanks for your feedback, we appreciated it!

5 out of 5
everything was good

Posted by on 4 Sep. 2022

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Comment from Hotel Management

23 Sep. 2022 by Shangri-La Sydney

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5 out of 5
We stayed here to go to roslyn packer theatre, nice place to explore the rocks

Posted by on 31 Aug. 2022

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Comment from Hotel Management

23 Sep. 2022 by Shangri-La Sydney

Thanks for your feedback, we appreciated it!

5 out of 5
Absolutely delightful 5 star all the way. Location was perfect in and around the rocks and 15min walk to CBD for shopping.

Posted by on 23 Aug. 2022

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Comment from Hotel Management

23 Sep. 2022 by Shangri-La Sydney

Thanks for your feedback, we appreciated it!

Property Features

Shangri-La Sydney offers its guests a full-service spa, an indoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 20452 square feet (1900 square meters) and includes conference space. A fitness center, a sauna, and spa services are also featured at the luxury Shangri-La Sydney. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 1 building
  • 564 guestrooms or units
  • 36 levels
  • 20452 sq ft of conference space
  • 1900 sq m of conference space
  • Built in 1992
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Sydney Circular Quay Station (1.4 km / 0.9 mi)
  • Metro station: Wynyard Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

Shangri-La Sydney offers 564 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Altitude Restaurant - This restaurant serves breakfast, lunch, and dinner. Reservations are required.

Blu Bar on 36 - Onsite cocktail bar. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 16
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property enforces a strict dress code in Blu Bar on 36 restaurant.

The valet parking fee is AUD 85 per day for vehicles under 82.6 inches (2.1 meters) high.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 275.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay for free – 2
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free: Maximum age 11
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property does not follow regional sanitisation guidelines
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Reservation is not required for facilities on site
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 145 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 55 and AUD 65 for adults, AUD 27.50 and AUD 32.5 for children (approximately)
  • Covered valet parking fee: AUD 85.00 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Shangri-La Sydney
  • Hotel Sydney Shangri-La
  • Shangri-La Hotel Sydney
  • Shangri-La Hotel Sydney The Rocks
  • Shangri-La Sydney
  • Shangri-La Sydney Hotel
  • Shangri-La Sydney The Rocks
  • Sydney Hotel Shangri-La
  • Sydney Shangri-La
  • Sydney Shangri-La Hotel
  • Shangri La Sydney
  • Shangri La Hotel Sydney
  • Shangri-La Sydney Hotel
  • Shangri La Hotel Sydney
  • Shangri-La Sydney The Rocks
  • Shangri-La Sydney Hotel The Rocks

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.