4.7 out of 5

"A great hotel. The kind of hotel where you know everything will be as it should be. No need to worry about anything. " More

By a verified traveller on Sun 24 Jun 2018

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Swissotel Sydney. Within steps you'll find Westfield Shopping Centre and Queen Victoria Building. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

You can enjoy LCD TVs with cable channels, and all 369 rooms feature free WiFi, in-room childcare, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Safes, hairdryers, and phones are also available.

The restaurant, Jpb, serves local cuisine and is open for breakfast and dinner. Crossroads is the hotel's own bar, serving drinks along with light fare. Enjoy the health club and sauna. Meeting rooms, a business centre, and limo/town car service are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also the convenience of valet parking.

Places within a short walk of this 5-star Sydney Central Business District hotel include Sydney Tower and Strand Arcade.

Swissotel Sydney ratings based on 990 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Great Hotel

Pros: Great location and very comfortable rooms.
Cons: Car parking could be cheaper, but there is a Wilson car park close by in Sussex Street anyway.
Location: Our go to hotel for shows across the road at the State Theatre.
A great hotel. The kind of hotel where you know everything will be as it should be. No need to worry about anything.

Posted by , from Canberra on 24 Jun 2018

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4 out of 5
Birthday surprise nice room with bath .Breakfast was a let down as it was included in deal and food was average better at the Hilton

Posted by , from Berowra on 21 Jun 2018

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5 out of 5
Would definitely stay here again with the family. Comfortable and great walking distance

Posted by on 20 Jun 2018

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Comment from Hotel Management

21 Jun 2018 by Swissotel Sydney

Thank you for the kind review. We hope to welcome you back again soon.

5 out of 5
Was a great stay, convenient to where we wanted to be and just central

Posted by on 17 Jun 2018

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Comment from Hotel Management

21 Jun 2018 by Swissotel Sydney

Thank you for the kind review. We are glad you enjoyed our central location.

5 out of 5

Right next to Pitt st mall

Fabulous location and superior staff. Great with kids. No onsite parking and hard to get a park out front to unload when busy but they have a valet service. Would stay again, beds were comfy.

Posted by on 17 Jun 2018

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Comment from Hotel Management

21 Jun 2018 by Swissotel Sydney

Thank you for the kind review. We hope to welcome you back again soon.

3 out of 5

Kids room Issue + Soft Bed + Breakfast

Pros: location, staff; breakfast staff was noteworthy as he was clearly panicked himself, but he still tried to have a chat and smile
Cons: Bed !, Information about kids room, and Breakfast space
Location: Vivid, Shopping, Darling Harbour
1) I booked Swissotel because I was interested in the Kids' Room package which I saw in the website. I got the booking through Wotif because it is easier to see room configuration. In the morning, ( we had 9 PM check in), I called to confirm and was told that the kids room cannot be arranged if booking made through a 3rd party and takes at least 3 days in advance. It was not mentioned clearly in the website, and I had written it down in the booking form note in Wotif, nobody contacted me to clarify this. It was a great disappointment as I booked it for my 4 yo birthday which fell right on the morning we checked out. I promised the kids and showed them the kids room picture and they were really excited for this. If not for the kids room, I would have probably booked another hotel However, staff apologised and prepared a yummy birthday cake in the room when we checked in, so the staff really tried to help me with the kids. 2. Bed is too soft for me, not firm enough to support my back, and had a bit of back sore in the morning. I also had allergic reaction in the room, sneezing and blocked nose. The room was spotless, but I wonder about microscopic mould that might be lurking somewhere. But this is just me, the rest of family was fine. 3. Breakfast was close to chaotic. It need more space and need to re-arrange placement of buffet tables. It does not allow flow of people. I wanted a luxurious slow hotel breakfast with slow music but it was fast and crowded.

Posted by , from Sydney on 17 Jun 2018

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Comment from Hotel Management

21 Jun 2018 by Swissotel Sydney

Dear Silvia, thank you for the feedback. We have your details and we hope to welcome you back again soon.

4 out of 5
Very clean and tidy room with friendly hotel staff happy to assist. Really enjoyed my stay here specially the kids

Posted by , from Sydney on 15 Jun 2018

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Comment from Hotel Management

21 Jun 2018 by Swissotel Sydney

Dear Ron, thank you for sharing your feedback with us. We hope to welcome you back again soon.

5 out of 5

Love this Hotel has a wonderful vibe.

Spent a night at this Hotel with all my family. It was a very special birthday and we all loved this venue. So easy to walk everywhere. Lovely atmosphere cosy yet very modern.

Posted by on 12 Jun 2018

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Comment from Hotel Management

21 Jun 2018 by Swissotel Sydney

Thank you for the kind feedback. We hope to welcome you back again soon.

5 out of 5
Stayed 2 nights for the long weekend. An excellent location to go to the main Vivid precincts. Comfy, clean, and wonderful service.

Posted by on 12 Jun 2018

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Comment from Hotel Management

21 Jun 2018 by Swissotel Sydney

Thank you for the review. We hope you enjoyed your Vivid experience with us.

5 out of 5
Loved our weekend stay as we surprised our two girls with a weekend in the city to see Vivid and also visit the powerhouse museum. They have never done this before. Great weekend and room was beautiful they were so excited. Great hotel I would love to come back.

Posted by on 11 Jun 2018

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Comment from Hotel Management

21 Jun 2018 by Swissotel Sydney

Thank you for sharing your feedback with us. We hope to welcome you back again for Vivid again next year.

Property Features

Swissotel Sydney offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include A business centre, a limo/town car service, and meeting rooms. A sauna, tour or ticket assistance, and multilingual staff are also featured at the luxury Swissotel Sydney. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 369 guestrooms or units
  • 25 levels
  • 8 conference rooms
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (17.9 km / 11.1 mi)
  • Train station: Sydney Circular Quay Station (1.8 km / 1.1 mi)
  • Metro station: St. James Station (0.4 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Swissotel Sydney offers 369 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions come with cable channels and pay-per-view films. Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Jpb – This restaurant specialises in local cuisine and serves breakfast and dinner. Open select days.

Crossroads – This bar only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. The spa is open daily.

  • Number of treatment rooms 4

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

Guests arriving after 11 PM must proceed to the lobby on level 8, using the elevators from the ground floor.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Please note that this property may require a credit card pre-authorization prior to arrival, to cover any incidental charges. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD42.00 and AUD42.00 per person (approximately)
  • Self-parking fee: AUD45.00 per day
  • Valet parking fee: AUD80 per day (in/out privileges)
  • Rollaway bed fee: AUD75.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swissotel Sydney Hotel
  • Swissotel Sydney
  • Swissotel Sydney Hotel Sydney
  • Swissotel Hotel Sydney
  • Sydney Swissotel Hotel

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.