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Swissotel Sydney

5.0 star property

Photo gallery for Swissotel Sydney

Serves lunch and dinner
Premium bedding, minibar, in-room safe, desk
Outdoor pool, open 6:00 AM to 10:00 PM, free pool cabanas, pool loungers
Premium bedding, minibar, in-room safe, desk
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$269
includes taxes & fees
6 Apr - 7 Apr

Explore the area

View map
68 Market Street, Sydney, NSW, 2000
  • Place, Pitt Street Mall
    ‪2 min walk‬
  • Place, Sydney Tower Eye
    ‪2 min walk‬
  • Place, Queen Victoria Building
    ‪2 min walk‬
  • Airport, Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪13 min drive‬

Room options

View all photos for Swiss Advantage Room, Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Swiss Advantage Room, Room, 1 King Bed

9.0 out of 10
Wonderful
(30 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

View from room

Room, 1 King Bed, Corner

7.6 out of 10
Good
(4 reviews)
  • Park view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier King Room, 1 King Bed

9.0 out of 10
Wonderful
(60 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Swiss, Executive Room, 1 King Bed, Club lounge access

Premium bedding, minibar, in-room safe, desk

Swiss, Executive Room, 1 King Bed, Club lounge access

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, Multiple Beds (Swiss Select)

View from room

Twin Room, Multiple Beds (Swiss Select)

8.6 out of 10
Excellent
(18 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premier Twin Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Premier Twin Room, 2 Double Beds

9.0 out of 10
Wonderful
(70 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Swiss, Executive Twin Room, 2 Double Beds, Club lounge access

Premium bedding, minibar, in-room safe, desk

Swiss, Executive Twin Room, 2 Double Beds, Club lounge access

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed, Club lounge access

Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Club lounge access

  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite, 1 King Bed, Club lounge access (Skyline)

Premium bedding, minibar, in-room safe, desk

Signature Suite, 1 King Bed, Club lounge access (Skyline)

  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Swiss Advantage Room, Twin Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Swiss Advantage Room, Twin Room, 2 Double Beds

9.2 out of 10
Wonderful
(36 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed, Balcony (Business Lounge Access, High Floor)

Premium bedding, minibar, in-room safe, desk

Signature Room, 1 King Bed, Balcony (Business Lounge Access, High Floor)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Club lounge access (High Floor)

Signature Room, 1 King Bed, Club lounge access (High Floor)

Signature Room, 1 King Bed, Club lounge access (High Floor)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Club lounge access (Living Room)

Executive Suite, 1 King Bed with Sofa bed, Club lounge access (Living Room)

Executive Suite, 1 King Bed with Sofa bed, Club lounge access (Living Room)

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony, Corner

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Balcony, Corner

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Sydney

Swissotel Sydney puts you in the heart of Sydney, connected to a shopping centre and within steps of State Theatre and Queen Victoria Building. Highlights at this luxury hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with access to the sauna. The restaurant, Ten Stories, serves local cuisine and is open for breakfast and dinner. Arches on Market is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, free pool cabanas and pool loungers. 10958 square feet (1018 square metres) of event facilities include 8 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Places within a short walk of this 5-property class Sydney Central Business District hotel include Westfield Shopping Centre and Sydney Tower Eye.

What's nearby

  • Westfield Shopping Centre - 1 min walk - 0.1 km
  • Pitt Street Mall - 2 min walk - 0.2 km
  • Sydney Tower Eye - 2 min walk - 0.2 km
  • Queen Victoria Building - 2 min walk - 0.2 km
  • Hyde Park - 3 min walk - 0.3 km

Getting around

  • Town Hall Station - 4 min walk
  • Sydney Circular Quay Station - 14 min walk
  • Sydney Airport (SYD) - 27 min drive

Restaurants

  • ‪Metropole - ‬2 min walk
  • ‪KFC - ‬2 min walk
  • ‪Parlour Cucina - ‬1 min walk
  • ‪T2 - ‬1 min walk
  • ‪Esquire Dine + Drink - ‬1 min walk

About this property

Swissotel Sydney

Swissotel Sydney offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre, 8 meeting rooms, and limo/town car service. Event space at this hotel measures 10958 square feet (1018 square metres) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Swissotel Sydney. You'll have access to the indoor pool at a partner property. Parking is available for a fee.

This 5-star Sydney hotel is smoke free.

  • 369 guestrooms or units
  • 25 levels
  • 10958 sq ft of conference space
  • 1018 sq. m of conference space
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Swissotel Sydney offers 369 accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a sauna. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (AUD 60 per day)
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 100 per day)
  • Limited on-site valet parking
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 44 for adults and AUD 16 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Arches on Market
  • ONEA
  • Ten Stories

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool (guest access)
  • Outdoor pool
  • Shopping centre

Family friendly

  • Access to nearby indoor pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10,958 square feet of conference space
  • 8 meeting rooms
  • Business centre

Outdoors

  • Free pool cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 25 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 9 2026 to March 15 2026 (dates subject to change):
  • Fitness facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 44 for adults and from AUD 16 for children
  • Valet parking fee: AUD 100 per day
  • Nearby parking fee: AUD 60 per day (1148 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 75.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Swissotel Sydney Hotel
Swissotel Hotel Sydney
Swissotel Sydney
Sydney Swissotel
Swissotel Sydney Hotel Sydney
Sydney Swissotel Hotel
Swissotel Sydney Hotel
Swissotel Sydney Sydney
Swissotel Sydney Hotel Sydney

Frequently asked questions

What is the cancellation policy at Swissotel Sydney?

Swissotel Sydney offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Swissotel Sydney?

As of 31 Mar 2026, prices found for a 1-night stay for 2 adults at Swissotel Sydney on 6 Apr 2026 start from AU$269, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Swissotel Sydney?

Yep, Swissotel Sydney has secured covered valet parking for AUD 100 per day.

Are there any beaches close to Swissotel Sydney?

The closest beach to Swissotel Sydney is Bondi Beach (6.8 km).

Is there a spa on site at Swissotel Sydney?

Yep, there is an onsite spa at Swissotel Sydney. You'll enjoy services like deep-tissue massages.

Does Swissotel Sydney have a pool?

Swissotel Sydney has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 6:00 AM to 10:00 PM. The swimming pool will be unavailable from March 9 2026 to March 15 2026 (dates subject to change).

What luxury perks are available at Swissotel Sydney?

Swissotel Sydney features a full-service spa, an outdoor pool and free pool cabanas. All guestrooms come with premium bedding and 24-hour room service.

What makes Swissotel Sydney a romantic place to stay?

Couples spa treatments and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Swissotel Sydney.

Is Swissotel Sydney family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Swissotel Sydney is a hit with families.

Does Swissotel Sydney serve breakfast?

You bet, our visitors can't get enough of the buffet breakfast here! Offered weekdays from 7:00 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Swissotel Sydney?

No, Swissotel Sydney does not offer an airport shuttle service.

Is there a bar or restaurant at Swissotel Sydney?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Swissotel Sydney?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Swissotel Sydney?

No, only service animals are allowed.

Swissotel Sydney Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1004 reviews
Rating 8 - Good. 247 out of 1004 reviews
Rating 6 - Okay. 92 out of 1004 reviews
Rating 4 - Poor. 39 out of 1004 reviews
Rating 2 - Terrible. 37 out of 1004 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jale

Stayed 1 night in Feb 2026

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful experience as always
Stayed 1 night in Feb 2026

10/10 Excellent

Paul

Stayed 1 night in Jan 2026

6/10 Okay

Juliet

Liked: Cleanliness, amenities, property conditions & facilities
Our room was large, clean and the bathroom was nice with good shower pressure. Staff were lovely. The only downside was the lifts. As in many reviews the lines for the lifts were long and quite frustrating. We were on the 11th floor so I would have been happy using the stairs. I went into the stairwell and then couldn’t get out as all the doors are locked. Common sense is if the lifts are suboptimal open the stairwell for those that are able and happy to use.
Stayed 4 nights in Jan 2026

8/10 Good

Stephanie

Travelled with family
Great location and good size room. Great pool for the kids
Stayed 3 nights in Jan 2026

10/10 Excellent

mirva

Stayed 3 nights in Jan 2026

10/10 Excellent

Danilo Guintu

Stayed 3 nights in Jan 2026

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to stay here again. Kids loved the pool
Stayed 2 nights in Dec 2025

10/10 Excellent

Carlos

Stayed 3 nights in Dec 2025

10/10 Excellent

katrina

Travelled with family
Liked: Staff & service, amenities
Room wasn’t as clean as I’d like but everything else fantastic location food wonderful
Stayed 1 night in Dec 2025

8/10 Good

Fiona

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location and rooms are a good size. Breakfast was average compared to other international hotels overseas. The hotel was full and one of the lifts wasn’t working so there were long waits to get in and out of your floor.
Stayed 1 night in Dec 2025

10/10 Excellent

Thien

Liked: Cleanliness, staff & service, amenities
I was happy and will come back
Stayed 10 nights in Dec 2025

6/10 Okay

James richard

Travelled with family
Liked: Amenities
The lifts is a huge problem here. The first one up to the level 8 lobby is fine but the rooms one is shocking. We waited over 10 minutes regularly if not longer for one to come. There are no stairs so you havent got an option but to wait. They dont have enough lifts to serve the purpose of the hotel. If youre on one of the lower floors this is even worse. The room was ok, cleanliness was definitely an issue. I moved the bed to the side and there was a ton of dirt and rubbish tucked underneath. The bathroom was also mouldy in a number of spots. Im judging this at the class the hotel presents itself as. The reception is very slow with no more than 2 people there. Overall i just found this hotel to be lacking. Its definitely not 5 stars or probably even 4.
Stayed 4 nights in Dec 2025

10/10 Excellent

FENGYI

good
Stayed 3 nights in Dec 2025

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally enjoyable.
Stayed 1 night in Dec 2025

10/10 Excellent

Tae, Jersey City

Stayed 3 nights in Dec 2025

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful hotel to stay in.
Stayed 1 night in Dec 2025

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service
Clean comfy room, great location.
Stayed 2 nights in Dec 2025

8/10 Good

Anna

Stayed 1 night in Dec 2025

10/10 Excellent

Evgeny

Stayed 3 nights in Dec 2025

8/10 Good

Anna-Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms and Pool are beautiful. Breakfast was lack luster in terms of variety and freshness
Stayed 1 night in Nov 2025

4/10 Poor

Phillip

Stayed 1 night in Nov 2025

8/10 Good

Sonia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Swissotel is located in the heart of the CBD and a great place to stay.The rooms are clean an tidy, with plenty of room. My only suggestion would be that the covers on the bed need to be larger and warmer,we found that with two in the bed one of us was always lacking in covers at certain points in the night and we weren’t warm enough.
Stayed 3 nights in Nov 2025

10/10 Excellent

Carol, Twin Waters

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room with an awesome view. High end bathroom with full bath and separate shower. Awesome bed and pillows…so plush. Spacious room on the Executive Floor.
Stayed 1 night in Nov 2025

4/10 Poor

Brendan

Business traveller
Disliked: Cleanliness, staff & service
Room was dirty and not cleaned well, dirty teaspoons in drawer, old chip or food behind coffee machine, dust in drawers, I complained to front desk and simply said will get house keeping to look at it. Later that day new teaspoons, still mouldy sticky stuff in drawers and the old bit of food still behind coffee machine.
Dirt my teaspoon in drawer
Black sticky residue in drawers
Food behind machine
Dusty drawers
Stayed 4 nights in Nov 2025