4.7 out of 5

"Very nice place but the view wasn't very good. Pleasant staff. Nice buffet breakfast. " More

By a verified traveller on Thu 23 Feb 2017

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Hotel Description

A luxury stay in the heart of Sydney awaits you at this hotel. You'll be 1.9 km (1.2 mi) from Sydney Opera House and 2.1 km (1.3 mi) from Sydney Harbour Bridge. Highlights at this family-friendly property include a full-service spa, a restaurant, and an outdoor swimming pool.

You can enjoy LCD TVs with cable channels, and all 369 rooms feature free WiFi, in-room childcare, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Safes, hair dryers, and phones are also available.

The restaurant, Jpb, serves local cuisine and is open for breakfast and dinner. Crossroads is the property's own bar, serving drinks along with light fare. Enjoy the health club and sauna. Business amenities include 8 meeting rooms, a business center, and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Sydney Central Business District property, you'll be 1.5 km (0.9 mi) from Circular Quay and 3.6 km (2.2 mi) from University of Sydney.

Swissotel Sydney ratings based on 1,897 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Nice hotel

Very nice place but the view wasn't very good. Pleasant staff. Nice buffet breakfast.

Posted by , from Brisbane on 23 Feb 2017

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5 out of 5

Great central CBD hotel

Pros: Great location, staff very friendly, easy access to city and surrounds
Cons: All very impressive
Location: Located close to shops, theatres and Darling Harbour
Great stay in very luxurious comfort, very close walking distance to major attractions

Posted by , from Brisbane on 21 Feb 2017

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5 out of 5

Excellent hotel, great location

Excellent hotel with great location for shopping and eating out. Would stay again. Only negative is no onsite parking available

Posted by , from nsw on 19 Feb 2017

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3 out of 5

Well positioned, central to everything.

Pros: Well positioned. Nice staff.
Cons: Some plants and colour in the lobby would help to make it more inviting.
Location: State Theatre across the road. Many good shops nearby.
Very convenient hotel, but with weird off street access.Enter via the baggage area then take a lift to the lobby. First impression of the lobby area is of a stark, colourless environment. A big concrete space with no personality. Staff were excellent in all departments. Room small but comfortable. Meals excessively expensive.

Posted by on 19 Feb 2017

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Comment from Hotel Management

22 Feb 2017 by Ross

Dear Traveler, Thank you for taking the time to provide us with your feedback. I was pleased to read that you were able to utilize our central location and enjoyed your stay with us overlal. I would also like to thank you for bringing your concerns to our attention, and we do hope to be able to welcome you back to the Swissotel Sydney in the near future. Kind Regards, Ross Buchanan General Manager

5 out of 5

Excellent location for theatre and shopping!

My husband and I went to see the Hollies show at the State Theatre, just across the road. The staff couldn't be more helpful, our room was delightful, two double beds were extremely comfortable. Even though we were in the heart of the city, the hotel is very quiet. we definitely will return.

Posted by , from wollongong on 19 Feb 2017

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4 out of 5

Nice hotel but bad for parking

Pros: Not sure
Cons: Bathroom and parking
Location: Good location
I was expecting bigger room for 4 of us Double bed not really good

Posted by on 12 Feb 2017

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5 out of 5
Pros: Cleanliness and friendly staff.
In addition to the neat and tidy room and the service, the location is absolutely ideal for any visitor who wants to explore Sydney as it is within walking distance of all public transport and CBD places of interest.

Posted by on 12 Feb 2017

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5 out of 5
Cons: Complimentary bottle of chilled water on arrival, particularly in summer.
It was a very hot day in Sydney. The air conditioning was good and the room was clean. I was hoping for a complimentary small bottle of chilled water in our room.

Posted by on 12 Feb 2017

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4 out of 5

Great location

Pros: Room was great
Cons: Buffet breakfast was quite average considering the price
Location: Awesome location
Staff were great location of hotel was very central to everything within the city

Posted by on 6 Feb 2017

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5 out of 5

Great central location - beautiful room!

Pros: Location, room, bed, bathroom, pool.
We loved staying at the Swissotel and the staff, room, amenities and location were all A1!

Posted by on 6 Feb 2017

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Property Features

Swissotel Sydney offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center, limo/town car service, and meeting rooms. There are 8 meeting rooms available. A sauna, tour/ticket assistance, and multilingual staff are also featured at the luxury Swissotel Sydney. A roundtrip airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. A complete renovation of Swissotel Sydney was completed in July 2015. This 5-star Sydney hotel is smoke free.

  • 369 guestrooms or units
  • 25 levels
  • 8 conference rooms
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (16 km / 9.9 mi)
  • Train station: Sydney Circular Quay Station (1.6 km / 1 mi)
  • Metro station: City Centre Monorail Station (0.1 km / 0 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Swissotel Sydney offers 369 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. LCD televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless high-speed Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Jpb - This restaurant specializes in local cuisine and serves breakfast and dinner. Open select days.

Crossroads - This bar serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

Swissôtel Sydney has a fitness centre with cardio machines, free weights, and bikes. Personal trainers are available (surcharge); bookings are required. The hotel also has a sauna, spa tub, and 15-metre heated outdoor rooftop pool.

Jogging/walking tracks can be found in Hyde Park, which is across the road from the hotel.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Services

The Day Spa offers four treatment rooms and a range of signature natural products that are safe for sensitive skin. Click the links below for more details.

Full body or Back-Neck-&-Shoulder Massage (60 minutes) AU$110
Reduces tension, relieves negative effects of everyday stress, and restores an overall sense of well being.
Fee subject to change without notice.

Pre- & Post-Natal Massage (60 minutes) AU$110
A sequence of massages focusing on the lower back, legs, and other tired body parts.
Fee subject to change without notice.

Shiatsu (60 minutes) From AU$110
An holistic, full-body treatment of pressure to specific points on the body. Helps restore the body's energy balance to its normal state.
Fee subject to change without notice.

Ayurvedic Pancha Karma Treatment (90 minutes) AU$175
The ancient practice of Ayurveda emphasizes the need to detoxify, cleanse, rejuvenate, and revitalize the body through the Pancha Karma.
Fee is subject to change without notice.

Tranquility Hydro and Body Wrap (60 minutes) AU$120
Essential oils of lavender, geranium, bourbon, and sweet orange help relax the central nervous system. A massage is followed by a wrap to induce heat, while the face and head and are gently massaged using Ayurvedic marma point techniques.
Fee is subject to change without notice.

  • Number of treatment rooms 4


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-out by 11 AM

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75 per night.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Please note that this property may require a credit card pre-authorization prior to arrival, to cover any incidental charges. For more details, please contact the office using the information on the reservation confirmation received after booking.

  • Check-in time ends at
  • Check-in time starts at
  • Check-out time is
  • Pets not allowed
  • Only service animals are allowed
  • American Express
  • Diners Club
  • JCB International
  • MasterCard
  • Visa

Mandatory Fees and Taxes

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 42.00 and AUD 42.00 for adults, AUD 12.50 and AUD 25 for children (approximately)
  • Airport shuttle fee: AUD 95 per vehicle (one way)
  • Self parking fee: AUD 45.00 per day
  • Valet parking fee: AUD 80 per day (in/out privileges)
  • Rollaway bed fee: AUD 75 per night
  • Onsite credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swissotel Sydney Hotel
  • Swissotel Hotel Sydney
  • Swissotel Sydney
  • Sydney Swissotel
  • Swissotel Sydney Hotel Sydney
  • Sydney Swissotel Hotel

You should know

  • Swissotel Sydney offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.