4.7 out of 5

"Location of this hotel is great. Is very central and so close to the shops and cafes. This is the second time we have stayed here and didn't find this ... " More

By a verified traveller on Sat 14 Oct 2017

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Swissotel Sydney. Within steps you'll find Westfield Shopping Centre and Queen Victoria Building. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

You can enjoy LCD TVs with cable channels, and all 369 rooms feature free WiFi, in-room childcare, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Safes, hairdryers, and phones are also available.

The restaurant, Jpb, serves local cuisine and is open for breakfast and dinner. Crossroads is the hotel's own bar, serving drinks along with light fare. Enjoy the health club and sauna. Business amenities include 8 meeting rooms, a business centre, and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Places within a short walk of this 5-star Sydney Central Business District hotel include Sydney Tower and Strand Arcade.

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$227 per night

Swiss Advantage Room, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss Executive Room, Suite, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swiss Advantage Room, Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swissotel Sydney ratings based on 2,038 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
4 out of 5

Location was great

Location of this hotel is great. Is very central and so close to the shops and cafes. This is the second time we have stayed here and didn't find this time as good as the first. The beds were really bad condition, and the room was dirty with jelly beans all in the floor and under the beds! The shower wall also left a lot to be desired as I could scratch some of the mould off with my finger!

Posted by , from NZ on 14 Oct 2017

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4 out of 5

Great hotel in a good location

Room was beautiful and clean and the kids enjoyed the pool and buffet breakfast. Took some help from the engineer to get the TV working but that was the only fault of our stay. Defintely recommend for those looking for a family friendly hotel right in the heart of the city.

Posted by , from Sydney on 9 Oct 2017

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5 out of 5

Great CBD Hotel

Room was very comfortble, staff were very attentive and genuinely interested in providing high quality service.

Posted by , from Regional NSW on 8 Oct 2017

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3 out of 5
Pros: Good location in the CBD.
Cons: Even no bottle water provided in the room, which normally be offered by 5 star hotels.
Location: Easy to the heart of Sydney
It took a long time for check out, not impressive with it.

Posted by on 4 Oct 2017

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5 out of 5

Great mini break in the centre of the city

Pros: Location, Spotless, delicious food, comfy bed
Cons: Barthrobes & biscuits for coffee
Location: Great location close to all ladies fashion shops & cafes
Booking in was a breeze The room was immaculate sooooo clean We went to see My Fair Lady & afterwards had a light dinner in the Crossroads Bar/cafe Compliments go to the chef as the chicken & cashew stir fry was delicious. The Swissotel was a wonderful location for our catch up in our wonderful city

Posted by , from Sydney on 3 Oct 2017

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5 out of 5

Above the hustle and bustle of the inner CBD

Peaceful and beautifully appointed hotel room with luxurious bath tub and amenities. Staff are friendly and helpful. Comfortable bed, clean and quiet room. In the inner CBD there is this gem.

Posted by , from Gold Coast on 2 Oct 2017

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5 out of 5

Excellent hotel very central

Staff where amazing walking distance to main attraction great little cafe close by

Posted by on 2 Oct 2017

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5 out of 5
Excellent location, friendly & helpful staff, beautiful room

Posted by , from ACT Australia on 2 Oct 2017

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4 out of 5

Old fashion service with a smile @ the Swissotel

Pros: Warm inviting and friendly staff...!
Cons: In room dining quality of food was poor, its a real shame as the rest of the hotel is outstanding. Avoid @ all cost ordering a kids cheese burger.
Location: Great location - Central to all Sydney has to offer.
We have stay'd @ loads of hotels in the Sydney, rest assured you won't be disappointed with the Swissotel its up there with the best 5 stars, warm friendly staff only to happy to make you feel welcome and ensure your stay is enjoyable. Wow opened the door to our room on the 14th floor, it was well presented very clean, bright and a pleasure to be staying in. I took my 2 kids with me and they loved it, they were so impressed it was hard to leave. Great facilities pool, spa, gym & restaurant will impress the weariest of traveller great place to stay close to all Sydney has to offer. Definitely one of the best Hotels in Sydney. So what are you waiting for, place a booking - enjoy all the Swissotel has to offer.

Posted by , from Sydney (Local) on 30 Sep 2017

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4 out of 5
Nice central hotel but lacking comfortable foyer to sit in . Very clinical atmosphere around reception . Could do with some comfortable chairs and some nice vegation or art to make a bit of atmosphere .

Posted by , from Sydney on 30 Sep 2017

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Property Features

Swissotel Sydney offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include A business centre, a limo/town car service, and meeting rooms. There are 8 meeting rooms available. A sauna, tour or ticket assistance, and multilingual staff are also featured at the luxury Swissotel Sydney. A round-trip airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. A complete renovation of Swissotel Sydney was completed in July 2015. This 5-star Sydney hotel is smoke free.

  • 369 guestrooms or units
  • 25 levels
  • 8 conference rooms
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (16 km / 9.9 mi)
  • Train station: Sydney Circular Quay Station (1.6 km / 1 mi)
  • Metro station: Town Hall Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Swissotel Sydney offers 369 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions come with Cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Jpb – This restaurant specialises in local cuisine and serves breakfast and dinner. Open select days.

Crossroads – This bar only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms.

  • Number of treatment rooms 4


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Contact the property in advance to make arrangements.

Guests arriving after 11 PM must proceed to the lobby on level 8, using the elevators from the ground floor.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75 per night.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Please note that this property may require a credit card pre-authorization prior to arrival, to cover any incidental charges. For more details, please contact the office using the information on the reservation confirmation received after booking.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 42.00 and AUD 42.00 for adults, AUD 12.50 and AUD 25 for children (approximately)
  • Airport shuttle fee: AUD 95 per vehicle (one-way)
  • Self parking fee: AUD 45.00 per day
  • Valet parking fee: AUD 80 per day (in/out privileges)
  • Rollaway bed fee: AUD 75 per night
  • Onsite credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swissotel Sydney Hotel
  • Swissotel Sydney
  • Swissotel Sydney Hotel Sydney
  • Swissotel Hotel Sydney
  • Sydney Swissotel Hotel

You should know

  • Swissotel Sydney offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.