4.7 out of 5

"We booked the Swisshotel again because of the high quality of everything that makes a great Hotel,I travel to Sydney frequently for medical appointmen ... " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Swissotel Sydney. Within steps you'll find Westfield Shopping Centre and Queen Victoria Building. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

You can enjoy LCD TVs with cable channels, and all 369 rooms feature free WiFi, in-room childcare, and separate bathtubs and showers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and free toiletries. Coffee/tea makers, safes, and hairdryers are also available.

The restaurant, Jpb, serves local cuisine and is open for breakfast and dinner. Crossroads is the hotel's own bar, serving drinks along with light fare. Enjoy the health club and sauna. Business travelers can take advantage of a business centre and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 10-minute drive of this 5-star Sydney Central Business District hotel include Strand Arcade and Pitt Street Mall.

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$209 per night

Signature Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed with Sofa bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss Advantage Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swissotel Sydney ratings based on 1,041 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swissotel Sydney

Everyone (802) Couples (102) Business (14) Family (118) Other (1)
5 out of 5
It’s such a a lovely hotel but I found the breakfast in the restaurant very disappointing. Low standard in fact. I woiuid stay at the hotel again but I would not have breakfast there.

Posted by on 11 Feb. 2019

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5 out of 5
Great facilities and fantastic central location. Very friendly helpful staff.

Posted by on 4 Feb. 2019

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5 out of 5
Great location in the city, very comfortable and clean room, staff are very helpful also.

Posted by on 1 Feb. 2019

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4 out of 5
Nice hotel , well located if you want to be in the CBD . Refurbished rooms are comfortable and tastefully done . Staff is friendly and helpful .Just a tip for those with cars ...there is no parking at the hotel so you have to choose between valet parking ( $80 ) or self-park at a nearby Wilsons car park , ( $ 40 per night ) . This seems to be a special deal between Swissotel and Wilsons so you have to remember to have your Wilsons ticket verified by the hotel , otherwise you will be charged $ 82 . They don't tell you this when you drop your bags off and head for the car park . So when we left the next day and inserted the ticket at the pay station and saw the ridiculous charge , we had to trudge back to the hotel , have the ticket verified at reception and finally back to collect the car .

Posted by on 28 Jan. 2019

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5 out of 5
Excellent stay. Clean and modern. Cant wait to go back.

Posted by on 28 Jan. 2019

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1 out of 5
The mattresses felt well worn. No plump 5 star experience here. Sealy performance with edges that felt tired & looked like they have almost folded into submission. Credit to the staff though. They took me to 3 different rooms on 3 different levels but mattresses were hardly any djfferent. Dont expect to flop down onto a lusciously & deeply supportive experience. By 5am I'd had enough & moved to the recliner. I wouldnt risk booking the Swissotel again even though I've previously had some very comfortable nights there a few years back.

Posted by on 28 Jan. 2019

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Comment from Hotel Management

3 Feb. 2019 by Swissotel Sydney

Dear Valued Guest, Thank you for sharing your feedback with us. We're disappointed to hear about your experience as we are known to have one of the most comfortable hotel beds in Sydney according to our loyal guests. A good night's sleep is very important to the well-being of our guests and we want nothing more than a rested night for you. May we have the opportunity to welcome you back again soon.

4 out of 5

Posted by on 28 Jan. 2019

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5 out of 5
Beautiful city hotel with rooftop pool and great breakfast, I would love it if hotels had recycling options in the rooms.

Posted by on 27 Jan. 2019

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5 out of 5
Walking distance to Darling Harbour and QVB, a short taxi ride to the Opera House. Friendly, helpful staff. Rooms are clean and tidy and decore is modern and fresh. Highly recommend Swissotel Sydney.

Posted by on 24 Jan. 2019

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5 out of 5
Great location, beautiful facilities and very friendly, helpful staff. We will return!

Posted by on 20 Jan. 2019

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Property Features

Swissotel Sydney offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and a limo/town car service are available. A sauna, tour or ticket assistance, and multilingual staff are also featured at the luxury Swissotel Sydney. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 369 guestrooms or units
  • 25 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (11.7 km / 7.3 mi)
  • Train station: Sydney Circular Quay Station (1.8 km / 1.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Swissotel Sydney offers 369 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Jpb – This restaurant specialises in local cuisine and serves breakfast and dinner. Open select days.

Crossroads – This bar only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

Spa Services

  • Number of treatment rooms 4

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

Guests arriving after 11 PM must proceed to the lobby on level 8, using the elevators from the ground floor.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Please note that this property may require a credit card pre-authorization prior to arrival, to cover any incidental charges. For more details, please contact the property using the information on the reservation confirmation received after booking.

Onsite credit card payments are subject to a surcharge of 1.5% for Visa and Mastercard or 3% for American Express, JCB, or Diners Club cards.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 42.00 and AUD 42.00 per person (approximately)
  • Self-parking fee: AUD 45.00 per day
  • Valet parking fee: AUD 80 per day (in/out privileges)
  • Rollaway bed fee: AUD 75.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swissotel Sydney Hotel
  • Swissotel Hotel
  • Swissotel Sydney
  • Swissotel
  • Swissotel Sydney Hotel Sydney
  • Swissotel Hotel Sydney
  • Sydney Swissotel Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.