4.7 out of 5

"Great hotel, located in the heart of the CBD, walking distance to numerous tourist and historical attractions and great shopping. Best concierges ever ... " More

By a verified traveller on Fri 09 Feb 2018

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Swissotel Sydney. Within steps you'll find Westfield Shopping Centre and Queen Victoria Building. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

You can enjoy LCD TVs with cable channels, and all 369 rooms feature free WiFi, in-room childcare, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Safes, hairdryers, and phones are also available.

The restaurant, Jpb, serves local cuisine and is open for breakfast and dinner. Crossroads is the hotel's own bar, serving drinks along with light fare. Enjoy the health club and sauna. Meeting rooms, a business centre, and limo/town car service are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also the convenience of valet parking.

Places within a short walk of this 5-star Sydney Central Business District hotel include Sydney Tower and Strand Arcade.

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$209 per night

Swiss Advantage Room, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swiss Executive Room, Suite, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Swiss Advantage Room, Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swissotel Sydney ratings based on 992 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
this is a very good hotel, highly suggest for travel

Posted by on 20 Feb 2018

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5 out of 5

Great hotel, excellent location

Pros: Location, facilities, comfort
Cons: Pass!
Location: State Theatre opposite, walking distance to Circular Quay and to Hyde Park (and Westfield shopping!)
Great hotel, located in the heart of the CBD, walking distance to numerous tourist and historical attractions and great shopping. Best concierges ever - courteous, knowledgeable, on-the-ball. Staff over all were great.

Posted by , from Melbourne on 9 Feb 2018

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Comment from Hotel Management

13 Feb 2018 by Swissotel Sydney

Dear H, thank you for sharing this feedback with us. We are delighted to hear that you had a great time and we look forward to welcoming you back again soon.

5 out of 5

Great location for exploring Sydney

Pros: Location LoctionLots to see and was close to public transport so you don’t have to drive into the city.
Location: Lots to see and do take a good pair of walking shoes.
Hotel was modern and clean with large rooms and was located in the centre of Sydney in walking distance to Westfield and any major store you would ever want. The state theatre is across the road go see a show and is walking distance to Darling Horbour Botanical Gardens ,circular key lots to see and do.

Posted by , from Central Coast on 5 Feb 2018

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Comment from Hotel Management

13 Feb 2018 by Swissotel Sydney

Dear Kim, thank you for sharing your experience with us. We are pleased to hear that you enjoyed our central location and we hope to welcome you back again soon.

5 out of 5

Close to all shopping centres and feel like home.

Pros: close to shops and walking distance to circular Quay and Darling harbour. cleanliness, and excellent service.
Cons: valet check in parking lot.
Location: close to westfield shops, david jones, QVB and walking distance to circular Quay , darling harbour.
this hotel is close to shopping centre and walking distance to circular quay, darling harbour including QVB. i like going shopping that is why this is the best hotel for me and staff are very professional in their role, great service , friendly, helpful. the only one thing that is not convenience is the location car park, when you check in and my car have to wait for the next space and i had to drive around the block couple times to wait for space to pull into so i can use the valet parking. but overall they are very helpful staff they tried their best to make you feel welcome and they apologise when the car park is full when check in. i will definitely come back to stay in this hotel sometime soon and i am honestly recommended this hotel to all guest.

Posted by , from SYDNEY on 28 Jan 2018

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Comment from Hotel Management

31 Jan 2018 by Swissotel Sydney

Dear Christine, thank you for sharing your experience with us. We hope to welcome you back again soon.

5 out of 5
Getting a park out the front for valet parking was intense but the rest of the stay was a breeze.

Posted by , from Newcastle on 28 Jan 2018

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Comment from Hotel Management

31 Jan 2018 by Swissotel Sydney

Dear Richard, thank you for the feedback. We hope to welcome you back again for a better arrival experience.

4 out of 5

Nice hotel, clean and friendly

Hotel was great the only one down side we had was the service at the hotel bar was very slow

Posted by , from auckland on 28 Jan 2018

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Comment from Hotel Management

31 Jan 2018 by Swissotel Sydney

Dear Dean, thank you for sharing your feedback with us. We hope to welcome you back again for a better dining experience.

5 out of 5

Excellent service and friendly staff

Pros: Staff
Location: Excellent location for walking distance to everything CBD
Exceptional service and friendly staff Very simple check in and check out Great facilities

Posted by , from Central Coast on 28 Jan 2018

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Comment from Hotel Management

31 Jan 2018 by Swissotel Sydney

Dear Cheryl, thank you for sharing your feedback with us. We hope to welcome you back again soon for another stay.

5 out of 5

Nice hotel perfect location

I would reccomend it to everyone it has the perfect location and the staff are very friendly.

Posted by on 24 Jan 2018

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Comment from Hotel Management

24 Jan 2018 by Swissotel Sydney

Thank you for your kind comments of our staff members. We hope to welcome you back again soon.

5 out of 5

amazing hotel

Awesome rooms and location with a breakfast that is to die for.

Posted by , from Lithgiw NSW on 24 Jan 2018

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Comment from Hotel Management

24 Jan 2018 by Swissotel Sydney

Dear Alex, thank you for sharing your feedback with us. We are delighted to hear that you had a great time and we hope to welcome you back again for another stay in the future.

5 out of 5

so convenient

Pros: As before
Cons: Cheaper breakfast
Close to everything for a tourist visit to Sydney.

Posted by , from Canberra on 21 Jan 2018

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Comment from Hotel Management

21 Jan 2018 by Swissotel Sydney

Dear Grang, thank you for sharing your experience with us. We look forward to welcoming you back again for a better dining experience.

Property Features

Swissotel Sydney offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include A business centre, a limo/town car service, and meeting rooms. A sauna, tour or ticket assistance, and multilingual staff are also featured at the luxury Swissotel Sydney. Parking is available for a fee. A complete renovation of Swissotel Sydney was completed in July 2015. This 5-star Sydney hotel is smoke free.

  • 369 guestrooms or units
  • 25 levels
  • 8 conference rooms
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (16 km / 9.9 mi)
  • Train station: Sydney Circular Quay Station (1.6 km / 1 mi)
  • Metro station: Town Hall Station (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Swissotel Sydney offers 369 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions come with cable channels and pay-per-view films. Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Jpb – This restaurant specialises in local cuisine and serves breakfast and dinner. Open select days.

Crossroads – This bar only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

Spa Services

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms.

  • Number of treatment rooms 4

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

Guests arriving after 11 PM must proceed to the lobby on level 8, using the elevators from the ground floor.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Please note that this property may require a credit card pre-authorization prior to arrival, to cover any incidental charges. For more details, please contact the property using the information on the reservation confirmation received after booking.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD42.00 and AUD42.00 per person (approximately)
  • Self-parking fee: AUD45.00 per day
  • Valet parking fee: AUD80 per day (in/out privileges)
  • Rollaway bed fee: AUD75.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swissotel Sydney Hotel
  • Swissotel Sydney
  • Swissotel Sydney Hotel Sydney
  • Swissotel Hotel Sydney
  • Sydney Swissotel Hotel

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.