4.7 out of 5

"We booked the Swisshotel again because of the high quality of everything that makes a great Hotel,I travel to Sydney frequently for medical appointmen ... " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Swissotel Sydney. Within steps you'll find Westfield Shopping Centre and Queen Victoria Building. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

You can enjoy LCD TVs with cable channels, and all 369 rooms feature free WiFi, in-room childcare, and separate bathtubs and showers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like bathrobes and free toiletries. Coffee/tea makers, safes, and hairdryers are also available.

The restaurant, Jpb, serves local cuisine and is open for breakfast and dinner. Crossroads is the hotel's own bar, serving drinks along with light fare. Enjoy the health club and sauna. Meeting rooms, a business centre, and limo/town car service are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also the convenience of valet parking.

Places within a short walk of this 5-star Sydney Central Business District hotel include Sydney Tower and Strand Arcade.

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$199 per night

Signature Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed with Sofa bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss Advantage Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swissotel Sydney ratings based on 1,014 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Swissotel Sydney

Everyone (775) Couples (102) Business (14) Family (118) Other (1)
5 out of 5
A wonderful stay in the city. So convenient to all the sights and shopping. We will definitely return.

Posted by on 15 Dec 2018

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5 out of 5
Position a a you, quiet, bathroom awesome excellent.

Posted by on 14 Dec 2018

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3 out of 5

Posted by on 11 Dec 2018

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4 out of 5
Excellent location and easy to access. Excellent amenities and restaurant.

Posted by on 26 Nov 2018

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3 out of 5
I was not happy with the service we received when went down for Breakfast, not at the standard of a 5 star at all, staff was very rude and not very helpful, specially the guy at the entrance who seated us down for breakfast, I have stayed in swiss few times now and I believe the service level has dropped significantly, I will have to think, if I want to stay here again, the only convenience for me is the location wise that is it

Posted by , from Sydney on 26 Nov 2018

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Comment from Hotel Management

4 Dec 2018 by Swissotel Sydney

Dear Maryam, thank you for sharing your feedback with us. We are disappointed to hear about your recent experience as that is not the service levels we strive for at Swissotel. May we have the opportunity to welcome you back again for a better stay experience in the future.

4 out of 5
The really bad winds we had in sydney brike one if the window latches- was worried the whole window was going to be ripped off the winds were that bad, however hotel staff quickly fixed the window for us with no fuss. The only downside to our stay was that bar prices for drink and food were in my opinion a bit overpriced

Posted by , from Sydney on 25 Nov 2018

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3 out of 5
Very average - certainly not worth $500 p/n when compared to other similarly priced hotels in the CBD. Good location though.

Posted by , from Adelaide on 19 Nov 2018

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Comment from Hotel Management

6 Dec 2018 by Swissotel Sydney

Dear Shane, thank you for sharing your feedback with us. Would you like to share in further detail what was not worth the money spent on your recent stay with us?

4 out of 5
Great location for retail therapy. Was given early checkin and late check out which was fantastic. Valet parking was priceless. And access to the executive lounge for refreshments and breakfast was a nice touch. Was slightly disappointed that the pool and jacuzzi were outdoors as it rained during our stay so we couldn't go for a swim.

Posted by , from Sydney on 14 Nov 2018

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5 out of 5
Have stayed here more than twenty times. Service always amazing, rooms are lovely.

Posted by , from Australia on 7 Nov 2018

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5 out of 5
Friendly staff, close to the city , would stay there again.

Posted by , from Sydney on 7 Nov 2018

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Property Features

Swissotel Sydney offers its guests a full-service spa, an outdoor pool, and a health club. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business centre, a limo/town car service, and meeting rooms. A sauna, tour or ticket assistance, and multilingual staff are also featured at the luxury Swissotel Sydney. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 369 guestrooms or units
  • 25 levels
  • 8 conference rooms
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (17.5 km / 10.9 mi)
  • Train station: Sydney Circular Quay Station (1.8 km / 1.1 mi)
  • Metro station: St. James Station (0.4 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Swissotel Sydney offers 369 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LCD televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.

Jpb – This restaurant specialises in local cuisine and serves breakfast and dinner. Open select days.

Crossroads – This bar only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

Spa Services

  • Number of treatment rooms 4

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM

Special check-in instructions:

Guests arriving after 11 PM must proceed to the lobby on level 8, using the elevators from the ground floor.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 75.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Please note that this property may require a credit card pre-authorization prior to arrival, to cover any incidental charges. For more details, please contact the property using the information on the reservation confirmation received after booking.

Onsite credit card payments are subject to a surcharge of 1.5% for Visa and Mastercard or 3% for American Express, JCB, or Diners Club cards.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 42.00 and AUD 42.00 per person (approximately)
  • Self-parking fee: AUD 45.00 per day
  • Valet parking fee: AUD 80 per day (in/out privileges)
  • Rollaway bed fee: AUD 75.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swissotel Sydney Hotel
  • Swissotel Hotel
  • Swissotel Sydney
  • Swissotel
  • Swissotel Sydney Hotel Sydney
  • Swissotel Hotel Sydney
  • Sydney Swissotel Hotel

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.