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4.5 out of 5

"Property itself was great, clean and what you would expect. The service from front staff was not great, there was no questions of what you were up to ... " More

By a verified traveller on Sun 04 Dec 2022

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Hotel Description

A luxury stay in the heart of Sydney awaits you at The Star Grand Hotel and Residences Sydney. You'll be 2.4 km (1.5 mi) from Circular Quay and 3.2 km (2 mi) from Sydney Opera House. Highlights at this hotel include a full-service spa, a casino, and a nightclub.

This business-friendly hotel offers free WiFi in public areas, a business center, and concierge services. Other amenities include laundry facilities, a 24-hour front desk, and express check-out. There's also the convenience of self parking.

With a stay at this 5-star Darling Harbour hotel, you'll be 3.2 km (2 mi) from Sydney Harbour Bridge and 9.6 km (6 mi) from Bondi Beach.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$282* Per night/room 12 Dec. - 13 Dec.

One Bedroom Pyrmont View Suite With Office

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Harbour Twin Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Two Bedroom Harbour View Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Harbour Star Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom City View Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Star Grand Hotel and Residences Sydney ratings based on 361 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Star Grand Hotel and Residences Sydney

Everyone (133) Couples (128) Family (63)
2 out of 5
Totally lost its touch, everything needs a revamp, the staff are slow and clearly don’t know what they are doing

Posted by on 6 Dec. 2022

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3 out of 5
Property itself was great, clean and what you would expect. The service from front staff was not great, there was no questions of what you were up to nor explaning where you could dine or breakfast, and no information about parking. Advertised as $40 parking was $85. Disappointing as could have been great.

Posted by on 4 Dec. 2022

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5 out of 5
Upgraded which was a very pleasant surprise to a wonderful room

Posted by on 21 Nov. 2022

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5 out of 5
Everything was top notch at Star residences. Staff were amazing, rooms was beautifully appointed

Posted by on 17 Nov. 2022

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4 out of 5
the room arranged was on too low floor to see any view due to the in front of building, a little disappointed to this arrangement.

Posted by on 17 Nov. 2022

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4 out of 5
Great staff, we were so pleased to be upgraded to a suite on check in! However, the room was slightly worn and not everything worked eg curtains. We were very happy with our stay nevertheless.

Posted by on 12 Nov. 2022

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3 out of 5
Superb location and terrific helpful staff

Posted by on 2 Nov. 2022

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5 out of 5
Clean and tidy. Helpful staff

Posted by on 31 Oct. 2022

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1 out of 5
I tried to cancel the reservation, was unsuccessful and charged the full price for the room without even staying there. Furthermore I wasn’t even contacted before the amount of $780 was directly debited from my account. Appalling to say the least, I will be taking the matter further.

Posted by on 30 Oct. 2022

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4 out of 5
Staff were extremely friendly and helpful

Posted by on 21 Oct. 2022

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About the The Star Grand Hotel and Residences Sydney

Location 80 Pyrmont Street, Pyrmont, NSW 2009

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Sauna
  • Spa tub

The following facilities are closed on Friday and Saturday:

  • Sauna
  • Spa tub

Property Features

The Star Grand Hotel and Residences Sydney offers its guests a full-service spa. WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 0 square feet (0 square meters) and includes conference space. A casino, a nightclub, and tour/ticket assistance are also featured at the luxury The Star Grand Hotel and Residences Sydney. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Sydney hotel.

  • 480 guestrooms or units
  • 15 levels
  • 2 buildings
  • 0 sq ft of conference space
  • 0 sq m of conference space
  • Built in 1999
  • Casino
  • Nightclub
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Exhibition Centre Station (1.1 km / 0.7 mi)
  • Metro station: Star City Light Rail Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Star Grand Hotel and Residences Sydney offers 480 accommodations with iPod docking stations and safes. Each accommodation is individually decorated. Tempur-Pedic beds feature down comforters and premium bedding. Televisions come with premium satellite channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Tempur-Pedic beds
  • IPod dock
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Unique decor
  • Connecting rooms available

Food & Drink

24-hour room service is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Cash is not accepted at this property

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 80.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and through room service.

  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 40 per night
  • Rollaway bed fee: AUD 80.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Astral Tower Star
  • Astral Tower Star Hotel Pyrmont
  • Astral Tower Star Pyrmont
  • Star Astral Tower
  • Astral Tower Hotel Pyrmont
  • Astral Tower Hotel
  • Astral Tower Pyrmont
  • Star Grand Hotel Sydney
  • Star Grand Hotel
  • Star Grand Sydney
  • Star Grand
  • Hotel The Star Grand, Hotel & Residences Sydney Pyrmont
  • Pyrmont The Star Grand, Hotel & Residences Sydney Hotel
  • Hotel The Star Grand, Hotel & Residences Sydney
  • The Star Grand, Hotel & Residences Sydney Pyrmont
  • Astral Tower Residences at The Star
  • Pyrmont Astral Tower and Residences Hotel
  • Hotel Astral Tower and Residences
  • Astral Tower and Residences Pyrmont
  • The Star Grand Hotel Residences Sydney
  • Astral Tower Residences at The Star
  • Astral Tower
  • The Star Grand Hotel and Residences Sydney Hotel Pyrmont
  • The Star Grand Hotel and Residences Sydney Hotel
  • The Star Grand Hotel and Residences Sydney Pyrmont
  • The Star Grand Hotel Residences Sydney
  • Astral Tower Residences at The Star
  • Astral Tower Residences
  • The Star Residences Sydney

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.