4/10 Poor
natalie
Travelled with partner
2 June 2025
Very disappointed with the hotel and service here. Would not stay again and would not recommend. The only positive is that the hotel is very close to the train station for ease of travel. Hotel quite run down. Towel rack in shower was covered in rust. Service was non existent. First room we were given the main light didnt work. We were moved rooms.
We requested for our room to be made up and it was not. Tried calling housekeeping, then reception and the concierge and no one answered the phones. Went downstairs and informed reception the room wasnt made up and we requested new towels. Nothing was done to address this. Our rate inclided breakfast- we went to get breakfast day 1 and were told to take a seat and then staff left and no one came and told us about breakfast or how to order it or where it was. Very disappointing experience.
natalie
Stayed 2 nights in May 2025