4.4 out of 5

"Easy access to shops and transport, great service, clean rooms and good breakfast buffet " More

By a verified traveller on Tue 14 Aug 2018

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Hotel Description

A luxury stay in the heart of Parramatta awaits you at Mantra Parramatta. Within a 20-minute stroll, you'll find Parramatta Park and Riverside Theatres. Highlights at this romantic property include a restaurant, an outdoor swimming pool, and in-room kitchenettes.

The restaurant, Social House Dining & Bar, is open for breakfast, lunch, and dinner. Social House Dining & Bar is the apartment's own bar. Enjoy the fitness centre, Turkish bath/hammam, spa tub, and sauna. 2336 square feet (217 square metres) of event facilities include conference rooms, and other business amenities include a 24-hour business centre. Additionally, you'll find WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 7 AM and 9:30 AM. There's also the convenience of self parking.

With a stay at this 4.5-star Parramatta property, you'll be 8.2 km (5.1 mi) from Sydney Showground and 20.7 km (12.8 mi) from University of Sydney.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$119 per night

One Bedroom Apartment - Unserviced

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Business Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio - Unserviced

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Executive Spa

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mantra Parramatta ratings based on 1,007 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Parramatta

Everyone (551) Couples (295) Business (5) Family (153) Other (1)
2 out of 5
I was disappointed that there was no parking available to us...it was full. Our booking had been made months in advance, I would have thought an allocation of one carpark per room booked would be reasonable.

Posted by on 10 Dec 2018

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Comment from Hotel Management

12 Dec 2018 by Federico Solchi

Dear guest, thank you for taking the time to review your experience. I am sorry to hear you were dissatisfied about the parking situation. The hotel has limited car parking on site and this is allocated on a first come first serve basis, as explained in all confirmations. Another 2 parking facilities are located at a short walk from the hotel and our friendly reception team is always happy to explain what is the best way to get to and from there. We look forward to welcoming you back in the near future. Kind regards, Federico Solchi Front Office Manager Mantra Parramatta

1 out of 5
The room had a double bed for a couple and the bed felt like a trampoline so uncomfortable, we where so disappointed, I will not recommended.

Posted by , from Sydney on 25 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Federico

Hello Rima, thank you for taking the time to review your experience. I am sorry to hear you are disappointed with your bed. The hotel does not have double beds in any of the rooms, but either queen or king beds. We are also always happy to accommodate all of our guests needs. For your next stay I would recommend you to get in touch with our friendly reception team so that we can try to guarantee the best possible stay for you. I look forward to welcoming you back in the near future. Regards, Federico Solchi Front Office Manager Mantra Parramatta

5 out of 5

Posted by on 21 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Federico

Thank you for taking the time to review Mantra Parramatta! All feedback is correlated and reviewed to guide us in aligning our property and resources to our guests and their needs. Cheers Team at Mantra Parramatta

4 out of 5

Posted by on 8 Nov 2018

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Comment from Hotel Management

14 Nov 2018 by Federico Solchi

Thank you for taking the time to review Mantra Parramatta! All feedback is correlated and reviewed to guide us in aligning our property and resources to our guests and their needs. Cheers Team at Mantra Parramatta

3 out of 5
The price was ok but the pillows where to soft and the mattress way to soft the staff on the fist day no very helpful All though I paid for the room and I had the email for the confirmation And my license She was asking for my husbands license as the room was under his name?????

Posted by , from ACT on 4 Nov 2018

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Comment from Hotel Management

14 Nov 2018 by Federico Solchi

Hello Irene, thank you for taking the time to review your experience at Mantra Parramatta. I am sorry our pillows were too soft for your taste. We are currently running a project to introduce a choice of pillows for our guests and will hopefully be fully implemented prior to your next stay. I look forward to welcoming you back. Regards, Federico Solchi Front Office Manager Mantra Parramatta

4 out of 5
Clean and tidy. Limited parking which was an issue when you are paying for the privilege and can’t get a spot

Posted by , from Port Macquarie on 4 Nov 2018

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Comment from Hotel Management

5 Nov 2018 by Federico

Thank you for taking the time to review Mantra Parramatta! All feedback is correlated and reviewed to guide us in aligning our property and resources to our guests and their needs. Cheers Team at Mantra Parramatta

5 out of 5

Posted by on 3 Nov 2018

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Comment from Hotel Management

5 Nov 2018 by Federico

Thank you for taking the time to review Mantra Parramatta! All feedback is correlated and reviewed to guide us in aligning our property and resources to our guests and their needs. Cheers Team at Mantra Parramatta

2 out of 5
When i booked i was put in a disable room !! When you had a shower water went all over the bathroom floor so when you whent to the tolit you was standing in water .Very poor. Another disappoint was we paid for breakfast but then had to pay more for a cuppachino. Don't get me wrong it was nice but if you pay 25.00$ for breakfast that should be included..

Posted by on 1 Nov 2018

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Comment from Hotel Management

14 Nov 2018 by Federico Solchi

Dear guest, thank you very much for taking the time to review your experience with us. I am sorry to hear you did not enjoy your stay and and found the room assigned uncomfortable. I have shared your feedback with all the relevant heads of department and we will ensure a much smoother experience for your next stay. I look forward to welcoming you back to Mantra Parramatta. Regards, Federico Solchi Front Office Manager Mantra Parramatta

4 out of 5
The property was very close to Parramatta station which suited our needs in getting to Olympic Park for the Invictus Games.

Posted by on 30 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by Federico

Thank you for taking the time to review Mantra Parramatta! All feedback is correlated and reviewed to guide us in aligning our property and resources to our guests and their needs. Cheers Team at Mantra Parramatta

4 out of 5

Posted by on 26 Oct 2018

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Comment from Hotel Management

30 Oct 2018 by Federico

Thank you for taking the time to review Mantra Parramatta! All feedback is correlated and reviewed to guide us in aligning our property and resources to our guests and their needs. Cheers Team at Mantra Parramatta

Renovations + Closures

The following facilities are closed for Christmas Day (25 December) and Christmas Eve (24 December):

  • Bar/lounge

Property Features

As a guest of Mantra Parramatta, you'll find an outdoor pool, a spa tub, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Business amenities include a 24-hour business centre and meeting rooms. Event space at this apartment measures 2336 square feet (217 square metres) and includes conference rooms. The luxury Mantra Parramatta also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Parramatta apartment is smoke free.

  • 231 guestrooms or units
  • 16 levels
  • 2 buildings
  • 4 conference rooms
  • 2336 sq ft of conference space
  • 217 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (27.5 km / 17.1 mi)
  • Train station: Parramatta Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mantra Parramatta offers 231 forms of air-conditioned accommodation with minibars and free newspapers. Cable televisions are provided. Accommodation at this 4.5-star apartment has kitchenettes with fridges, microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Parramatta apartment provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains.

  • In-room kitchenette
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Fridge
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Newspapers (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 9:30 AM.

Social House Dining & Bar – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Social House Dining & Bar – On-site bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 25 per person (approximately)
  • Fee for in-room wireless Internet: AUD 25 per night (rates may vary)
  • Fee for wireless Internet in public areas: AUD 25 per 24-hour period (rates may vary)
  • Self-parking fee: AUD 18.00 per day
  • Crib (infant bed) fee: AUD 10 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Parramatta Apartment
  • Mantra Parramatta
  • Mantra Parramatta Hotel Parramatta
  • Mantra Hotel Parramatta