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4.7 out of 5

"As a house manager for another hotel chain the bathroom cleanliness routine has some flaws " More

By a verified traveller on Mon 10 Jan 2022

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Crowne Plaza Sydney Darling Harbour, an IHG Hotel. Within just a 10-minute stroll, you'll find International Convention Centre Sydney and SEA LIFE Sydney Aquarium. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour gym.

Smart TVs with digital channels are featured in all 152 soundproofed rooms, and you can enjoy free WiFi, iPod docks, and sitting areas. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Additionally, minibars, espresso makers, and pillow menus are available.

At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, free pool cabanas, and pool loungers. 2573 square feet (239 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also the convenience of self parking.

With a stay at this 4.5-star Sydney Central Business District hotel, you'll be 2.5 km (1.6 mi) from Sydney Opera House and 2.6 km (1.6 mi) from Sydney Harbour Bridge.

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$205* Per night/room 30 Jan. - 31 Jan.

Standard Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crowne Plaza Sydney Darling Harbour, an IHG Hotel ratings based on 33 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Sydney Darling Harbour, an IHG Hotel

Everyone (8) Couples (15) Family (9)
4 out of 5
As a house manager for another hotel chain the bathroom cleanliness routine has some flaws

Posted by on 10 Jan. 2022

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Comment from Hotel Management

11 Jan. 2022 by Alvin A, Operational Duty Manager

Dear Leigh, Thank you for your feedback. Our sincere apologies for the cleanliness issues experienced in the room. Your feedback is of great value and will be addressed directly for urgent improvements. We hope you give us another chance upon your future stays to iron out issues mentioned on cleanliness. Many Thanks,

4 out of 5
Everything was good

Posted by , from Mernda on 25 Dec. 2021

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Comment from Hotel Management

11 Jan. 2022 by Emma

Hi Peiman, Thank you for telling us about your recent stay. We are glad that you have had an enjoyable stay. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again! Kind regards, Front Desk

5 out of 5
Lovely and clean, everything you could possibly need in bathroom. Was surprised that the pool area was not cleaned from the day before.We we’re up there around 10.00am. Other then that a great stay.

Posted by on 24 Dec. 2021

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Comment from Hotel Management

11 Jan. 2022 by Emma

Hi Michelle, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our hotel. Our goal is always to exceed your expectations! I have also passed on your feedback to the Housekeeping Team for the pool cleaning issue. We'd love another opportunity to wow you. Kind regards, Front Desk

5 out of 5
I dug the mirror

Posted by on 24 Dec. 2021

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Comment from Hotel Management

11 Jan. 2022 by Emma

HI Nick, We are so happy to hear that you enjoyed your time while staying with us. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Kind regards, Front Desk

5 out of 5
Excellent location Friendly staff Fabulous bathroom Comfortable beds

Posted by on 16 Dec. 2021

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Comment from Hotel Management

11 Jan. 2022 by Emma

Hi Karen, We are so happy to hear that you enjoyed your time at our hotel. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Kind regards, Front Desk

5 out of 5
.

Posted by on 29 Nov. 2021

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Comment from Hotel Management

11 Jan. 2022 by Emma

Hi Russell, Thank you for your feedback. We are glad that you have had an enjoyable stay. We hope to see you again in the future! Kind regards, Front Desk

3 out of 5
No table in room only 1 chair and parking over priced

Posted by on 22 Nov. 2021

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Comment from Hotel Management

11 Jan. 2022 by Alvin A, Operational Duty Manager

Dear Jacki, Thank you for your feedback. We will address the issues mentioned in regards to in-room furniture. Our sincere apologies for the parking price points. We hope you give us another chance upon your future stays to iron out issues mentioned on cleaning. Many Thanks,

5 out of 5
Centrally located friendly staff Great breakfast

Posted by on 19 Nov. 2021

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Comment from Hotel Management

20 Nov. 2021 by Janelle, Operational Duty Manager

Dear Patricia, Thank you for sharing your feedback. We hope to have the opportunity to welcome you back at your hotel next time. Kind Regards,

5 out of 5
Very helpful staff and lovely hotel. Easy walking access to many sights including Darling Harbour

Posted by on 15 Nov. 2021

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Comment from Hotel Management

17 Nov. 2021 by Alvin A, Operational Duty Manager

Dear Kate, Thank you for your wonderful review and kind words. We look to welcoming you back in the near future. Many Thanks

5 out of 5
Nice modern rooms very clean great bed

Posted by on 26 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by Alvin A., Operational Duty Manager

Dear Anonymous, Thank you so much for choosing to stay with us and for your review. We are excited to showcase this newly refurbished jewel to our guests tucked away from the hustle and bustle of George Street. We hope to welcome you back to Crowne Plaza Darling Harbour. Warmest Regards

About the Crowne Plaza Sydney Darling Harbour, an IHG Hotel

Location 58 BATHURST STREET, Sydney, NSW 2000

Property Features

Crowne Plaza Sydney Darling Harbour, an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 2573 square feet (239 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Crowne Plaza Sydney Darling Harbour, an IHG Hotel. Parking is available for a fee. This 4.5-star Sydney hotel is smoke free.

  • 1 building
  • 152 guestrooms or units
  • 9 levels
  • 2573 sq ft of conference space
  • 239 sq m of conference space
  • Built in 2020
  • Dining venue
  • Bar or lounge
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Sydney Central Station (1.5 km / 0.9 mi)
  • Metro station: Town Hall Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Sydney Darling Harbour, an IHG Hotel offers 152 accommodations with iPod docking stations and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 49-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include bathrobes, slippers, hair dryers, and toothbrushes and toothpaste. This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Sitting area
  • Pillowtop beds
  • Minibar
  • IPod dock
  • Smart television
  • Digital channels
  • Premium channels
  • Netflix
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Connecting rooms available
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

Crowne Plaza Sydney Darling Harbour, an IHG Hotel has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: AUD 80 per accommodation, per day
  • Only dogs are allowed
  • Maximum 1 per room (weight limit: 44 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12 and AUD 25 for adults, AUD 8 and AUD 8 for children (approximately)
  • Covered self parking fee: AUD 65 per day (in/out privileges)
  • Pet fee: AUD 80 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Sydney Darling Harbour
  • Crowne Plaza Sydney Darling Harbour, an IHG Hotel Hotel
  • Crowne Plaza Sydney Darling Harbour, an IHG Hotel Sydney
  • Crowne Plaza Sydney Darling Harbour, an IHG Hotel Hotel Sydney

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.