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Citadines Connect Sydney Airport

4-star property
121 Baxter Road, Mascot, NSW 1800 796 370
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4.6 out of 5
Exceptional!
See all 201 wotif Reviews

"Citadines was a very relaxing hotel to stay at the night before flying out. It is close to airport and had shuttle service. Room was very quiet and ... " More

By a verified traveller on Sun 12 Mar 2023

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Hotel Description

At Citadines Connect Sydney Airport you'll be within a 30-minute stroll of Manhattan Superbowl and Manly Scenic Walkway. Highlights at this hotel include a 24-hour gym, a bar/lounge, and a 24-hour business center.

The café, Penthouse Grab & Go, serves local and international cuisine and is open for breakfast, lunch, and dinner. 753 square feet (70 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a gym, and a coffee shop/cafe. Local cuisine breakfast is available daily between 6:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Mascot hotel, you'll be 2.3 km (1.4 mi) from Sydney Park and 3.1 km (1.9 mi) from Jet Flight Simulator Sydney.

Room (Economy)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$137* Per night/room 5 Apr. - 6 Apr.

Room (First Class)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room (Economy)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Business Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Citadines Connect Sydney Airport ratings based on 201 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Citadines Connect Sydney Airport

Everyone (94) Couples (57) Family (29)
5 out of 5
Citadines was a very relaxing hotel to stay at the night before flying out. It is close to airport and had shuttle service. Room was very quiet and comfortable

Posted by on 12 Mar. 2023

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Comment from Hotel Management

13 Mar. 2023 by Caroline - Assistant Guest Service Manager

Dear Melissa,Thank you so much for taking the time to share your experience! We are beyond delighted to hear how relaxing your experience was! Thank you again for supporting us! We look forward to welcoming you back very soon!Warmest regards,

5 out of 5
Awesome view of sydney airport and very clean/comfortable

Posted by on 6 Mar. 2023

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Comment from Hotel Management

7 Mar. 2023 by Caroline - Assistant Guest Service Manager

Dear Scott,Thank you so much for taking the time to review us! We are beyond delighted to hear how much you loved your stay at Citadines Connect! Thank you again for supporting us! We look forward to welcoming you back very soon! Warmest regards,

5 out of 5
We really enjoyed the dine in meals provided at the mini cafe on the penthouse floor. $15 for a yummy bowl of buttered chicken and $3 for 2 mammoth slices of raisin toast. Surprised that our room did not have a toilet brush

Posted by on 21 Feb. 2023

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Comment from Hotel Management

22 Feb. 2023 by Christian

Dear Anne,We were delighted to learn that you enjoyed your stay with us. at the same time, we are happy to have met your expectation in service standards.Once again, thank you for your valued patronage.Warmest regards,

5 out of 5
Very friendly staff , easy check in , hassle free check out , love staying here

Posted by on 11 Feb. 2023

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Comment from Hotel Management

12 Feb. 2023 by Grace - Assistant Guest Service Manager

Hi Luke,Thank you for your lovely review regarding your stay at Citadines Connect Sydney Aiport Hotel. We loved to hear that you had a pleasant stay and was happy with the assistance from our friendly staff.We are looking forward to welcoming you for many more fantastic stays. Warmest regards,

4 out of 5
Easy to get around and just generally a nice place

Posted by on 5 Feb. 2023

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Comment from Hotel Management

5 Feb. 2023 by Amy

Hi Blaine,Thank you for taking the time to review your recent stay with us!I am glad to see that had a nice stay and enjoyed the convenient location. We can't wait to welcome you back next time!Warmest regards,AmyAssistant Guest Service Manager

5 out of 5
Great view of the city and airport

Posted by on 5 Feb. 2023

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Comment from Hotel Management

5 Feb. 2023 by Amy

Hi Blaine,Thank you for taking the time to review your recent stay with us!I am glad to see that you had an excellent stay and enjoyed the great city and airport view. We can't wait to welcome you back next time!Warmest regards,AmyAssistant Guest Service Manager

4 out of 5
Quite a comfortable room sort of an industrial presentation to the place but oddly disconnected.

Posted by on 2 Feb. 2023

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Comment from Hotel Management

2 Feb. 2023 by KP

Dear Stephen,Thank you for taking time and rating your recent stay at Citadines Connect Sydney Airport 4/5.It is amazing to hear that you was happy with our comfy room.We wish you all the best and look forward to welcoming you in the near future.Warmest Regards,Krystal P.Assistant Guest Service Manager

5 out of 5
great hotel if you need to stay close to airport. the rooms are comfortable and it looks very aesthetic too

Posted by on 30 Jan. 2023

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Comment from Hotel Management

31 Jan. 2023 by EN

Dear Marang. Thank you for taking time and reviewing 5/5 your stay at Citadines Connect Sydney Airport! We are glad that you had a comfortable stay with us. We wish you the best and look forward to welcome you in the near future. Warm Regards, Emma N- Guest Service Agent

4 out of 5
Room and hotel nice and clean. Undercover parking good. Only thing was that in my room (level 6)…there was a constant howling from the wind that I can only presume came from a door leading outside being open somewhere Aside from that it was a pleasant stay.

Posted by on 28 Jan. 2023

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Comment from Hotel Management

28 Jan. 2023 by HT

Dear Julie,Thank you so much for your feedback. We are truly sorry for the inconvenience with the noise that you had during your stay. Rest assure that this has been communicated with our maintenance department to look into first thing tomorrow. On the positive side, it is amazing that you had enjoyed our nice and clean room and convenient parking. We are looking forward to seeing you in the future. Warmest Regards,Haley T. Guest Service Officer

5 out of 5

Posted by on 27 Jan. 2023

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Comment from Hotel Management

7 Mar. 2023 by Grace - AGSM

Hi Julian,Thank you for your booking at Citadines Connect Sydney Aiport Hotel. We are pleased to know that you had a 5/5 stay. We cannot wait to welcome you for many more great stays in the future. Warmest regards,

About the Citadines Connect Sydney Airport

Location 121 Baxter Road, Mascot, NSW 2020

Property Features

Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 753 square feet (70 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the eco-friendly Citadines Connect Sydney Airport. An airport shuttle at scheduled times is available for a fee. For a fee, parking is available. This 4-star Sydney hotel is smoke free.

  • 1 building
  • 150 guestrooms or units
  • 7 levels
  • 753 sq ft of conference space
  • 70 sq m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Sydney Sydenham Station (4.3 km / 2.7 mi)
  • Metro station: Domestic Airport Station (1 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines Connect Sydney Airport offers 150 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 55-inch LCD televisions come with digital channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • Minibar
  • LCD television
  • Digital channels
  • Netflix
  • Electric kettle
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (on request)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy local cuisine breakfast daily from 6:00 AM to noon.

Penthouse Grab & Go - This café specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: AUD 55 per accommodation, per night
  • Maximum 2 per room
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited).

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Ascott Cares (Ascott Limited)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately AUD 4.50–19 per person
  • Airport shuttle fee: AUD 10 per person
  • Airport shuttle fee per child: AUD 10
  • Covered self parking fee: AUD 25.00 per night (in/out privileges)
  • Pet fee: AUD 55 per accommodation, per night
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 2.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Felix Hotel Mascot
  • Citadines Connect Sydney Airport Hotel Mascot
  • Citadines Connect Sydney Airport Hotel
  • Citadines Connect Sydney Airport Mascot
  • Felix Hotel
  • Citadines Connect Sydney
  • Citadines Connect Sydney
  • Citadines Connect Sydney Airport Hotel
  • Citadines Connect Sydney Airport Mascot
  • Citadines Connect Sydney Airport Hotel Mascot

You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.