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3.9 out of 5

"The staff were so great that it really wouldn't have mattered what the accommodation was like - we wouldn't have noticed. As it was, the accommodation ... " More

By a verified traveller on Wed 04 Mar 2020

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Hotel Description

Crown Hotel Surry Hills places you steps from Crown Street and within a 20-minute stroll of Sydney Cricket Ground. Highlights at this hotel include free breakfast and a bar/lounge.

You can enjoy flat-screen TVs with cable channels, and all 8 rooms feature free WiFi, coffee/tea makers, and hair dryers. Refrigerators, phones, and irons/ironing boards are also available.

This business-friendly hotel offers free WiFi in public areas, a terrace, and express check-out. Other amenities include a microwave in a common area, luggage storage, and an elevator.

Attractions within a 30-minute walk of this 3-star Surry Hills hotel include Hyde Park and Centennial Park.

Superior Room, 1 Queen Bed, Non Smoking, Ensuite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Quadruple Room, Non Smoking, Ensuite

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Room, Multiple Beds, Non Smoking, Ensuite

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Superior Room, 1 Queen Bed, Accessible, No Windows

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Crown Hotel Surry Hills ratings based on 371 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crown Hotel Surry Hills

Everyone (239) Couples (112) Business (2) Family (15)
5 out of 5
The staff were so great that it really wouldn't have mattered what the accommodation was like - we wouldn't have noticed. As it was, the accommodation as great! The location was ideal.

Posted by on 4 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Star

Thank you so much for your wonderful review. We strive to make all our guests to feel welcome and at home here at the Crown Hotel. So glad you enjoyed your stay and hope to see you again.

2 out of 5
I had a staff member walk into my room at 12am which was scary. Minimal apology. I won’t stay here again.

Posted by on 28 Feb. 2020

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Comment from Hotel Management

29 Feb. 2020 by Star

Dear Guest, Oh no! That doesn't sound like a good experience at all. I am sincerely apologetic that the situation occurred and I can assure you this isn't a normal occurrence here at the hotel. I have just reached out via email so hopefully I will hear from you soon.

5 out of 5
We were very suprised with the hotel and the room, as it was in the Surry Hills area which is full of heritage buildings. The room was fabulous and the breakfast facilities were first class. We dealt with Star and she was just that a Star. She is definately in the right job, her customer service skills were excellent, nothing was too much trouble. Very bubbly person for sure a people person.

Posted by , from Central Coast NSW on 10 Feb. 2020

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Comment from Hotel Management

29 Feb. 2020 by Star

Thank you so much Ellen. It was an absolute pleasure having the both of you stay here. Hope to see you again! :)

5 out of 5
Staff (Star) was awesome, The shared kitchen between 8 rooms was really convenient, fresh fruit, milk, pastries etc each day. Parking is a little tricky (but you only need to park a block away and it’s free during weekend). It’s so close to the city and it’s a buzzing location at night. Highly recommend! Thanks!

Posted by on 2 Dec. 2019

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Comment from Hotel Management

7 Dec. 2019 by Star

Thank you for your kind words. We're so happy you enjoyed your stay here with us at the Crown Hotel.

3 out of 5
Location was good, room tidy and clean, bed comfortable

Posted by on 17 Oct. 2019

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5 out of 5
The Staff was very friendly and helpful the breakfeast was very good,and there was plenty to shoes fon.

Posted by on 17 Oct. 2019

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5 out of 5

Posted by on 10 Aug. 2019

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4 out of 5
I liked the shared kitchen and the room was very clean. Staff were lovely. Got back to the room late and had an early start so was looking forward to sleep. Unfortunately constant sound of water dripping/leaking from either the mini bar fridge or a pipe made sleep difficult. To be fair we didn't report to hotel staff due to late hour and I'm sure if we had they would have taken action to resolve.Only other gripe was bathroom lighting ultra dim which made getting ready for a formal function difficult. Could be easily resolved by mounting a small backlit makeup mirror next to the vanity. makeup mirror

Posted by on 25 Jul. 2019

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5 out of 5
The manager of the hotel was excellent and made us feel very welcome.

Posted by on 30 Apr. 2019

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Comment from Hotel Management

9 May 2019 by Star

Thank you so much for your kind words. We are glad you enjoyed your stay here at the Crown Hotel.

5 out of 5
Handy spot for footy at SCG , staff very helpful & friendly

Posted by on 28 Apr. 2019

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Comment from Hotel Management

9 May 2019 by Star

Thank you for your lovely feedback. We are glad you enjoyed your stay with us.

Property Features

You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces. The business-friendly Crown Hotel Surry Hills also features a terrace, express check-out, and ATM/banking services. This 3-star Sydney hotel is smoke free.

  • 8 guestrooms or units
  • Breakfast available (free)
  • Bar or lounge
  • Express check-out
  • Storage area for luggage
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (11.6 km / 7.2 mi)
  • Train station: Sydney Redfern Station (1.6 km / 1 mi)

Room Amenities

Crown Hotel Surry Hills offers 8 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free breakfast.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property.

All guests must provide proof of age.

This property does not have a front desk.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • Service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Crown Hotel Surry Hills Hotel
  • Crown Hotel Sydney
  • Crown Sydney
  • Crown Hotel Surry Hills
  • Crown Surry Hills
  • Crown Hotel Surry Hills Surry Hills
  • Crown Hotel Surry Hills Hotel Surry Hills
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.