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4.4 out of 5

"Just perfection! Can’t wait to stay again!! " More

By a verified traveller on Sat 08 May 2021

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Hotel Description

At Crowne Plaza Sydney Burwood, an IHG Hotel, you'll be 0.4 km (0.2 mi) from Westfield Burwood and 5.4 km (3.3 mi) from Sydney Showground. Highlights at this hotel include 3 restaurants, 2 bars/lounges, and an outdoor swimming pool.

Smart TVs with digital channels are featured in all 90 soundproofed rooms, and you can enjoy free WiFi, balconies, and coffee/tea makers. Tempur-Pedic beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like bathrobes and slippers. Minibars, free local calls, and free bottled water are also available.

At the hotel's own poolside bar, you can stop for a drink. Enjoy the spa tub and pool loungers. Added amenities include free WiFi in public areas, a free manager's reception, and a coffee shop/café. Full breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of self parking.

Places within a 30-minute drive of this 4-star Burwood hotel include Qudos Bank Arena and Sydney Tower.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$155* Per night/room 2 Jun. - 3 Jun.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Crowne Plaza Sydney Burwood, an IHG Hotel ratings based on 14 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Sydney Burwood, an IHG Hotel

Everyone (5) Couples (4) Family (2)
5 out of 5
Just perfection! Can’t wait to stay again!!

Posted by on 8 May 2021

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Comment from Hotel Management

10 May 2021 by Peggy

Dear Guest, Thank you so much for taking time to provide us your feedback on your recent stay. We are glad to read that your overall stay with us was enjoyable. We are looking forward to welcoming you back in the nearest future. Kind Regards, The Team at Crowne Plaza Sydney Burwood

5 out of 5
Great location. Clean. Comfortable. Great staff and amazing views.

Posted by on 3 May 2021

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Comment from Hotel Management

4 May 2021 by Peggy

Dear Guest, Thank you so much for taking time to share your feedback on your recent stay with us. We are pleased to read that your overall stay with us was enjoyable, and glad to know that you liked the hotel location as well as the views. We are looking forward to welcoming you back on your next time visit in Sydney. Warm Regards, The Team at Crowne Plaza Sydney Burwood

4 out of 5
Great pool/spa area, however spa not functioning. Great position

Posted by , from Sydney on 15 Dec. 2020

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Comment from Hotel Management

17 Dec. 2020 by Crowne Plaza Sydney Burwood

Hi Steve, Hi there, Thank you very much for taking the time to share your previous experience with us at the Crowne Plaza Sydney Burwood , We are delighted to see that you enjoyed your stay and would like to apologise for the inconvenience caused with the spa not functioning during your stay. We hope to see you in a near future, Best wishes.

5 out of 5
A very good modern hotel with good service. Just the odd minor attention to detail required to make it outstanding.

Posted by on 28 Nov. 2020

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Comment from Hotel Management

17 Dec. 2020 by Crowne Plaza Sydney Burwood

Hi there, Thank you very much for taking the time to share your previous experience with us at the Crowne Plaza Sydney Burwood, We are delighted to see that you enjoyed your stay with us and hope to see you again in a near future. Best wishes.

5 out of 5
Fantastic Hotel with really friendly & helpful staff. Definitely will be coming back to stay again.

Posted by , from Mollymook on 9 Jul. 2020

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Comment from Hotel Management

18 Jul. 2020 by Marsden Hotel team

Hi Tony, Thank you very much for taking the time to share your experience with us at the Marsden Hotel Burwood, We hope to see you again soon, Best wishes.

5 out of 5

Posted by on 7 Jun. 2020

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Comment from Hotel Management

7 Jun. 2020 by Marsden Team

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Marsden Team

5 out of 5
The service and front person were outstanding!!! Very helpful and caring people, loved it

Posted by on 28 Apr. 2020

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Comment from Hotel Management

29 Apr. 2020 by Marsden Team

Dear Valued Guest, We simply love reading reviews like yours. This is the kind of authentic hospitality that makes our hotel so special. Any hotel can have wonderful beds, great amenities, and a solid location. It is the attitude of the staff that really makes the experience. Thank you for being our guest, Warm Regards, Marsden Team.

4 out of 5
The property was superb and top quality the only thing that was not right was the $300 deposit extra I had to leave as a deposit when I checked in

Posted by , from Burwood on 23 Mar. 2020

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Comment from Hotel Management

3 Apr. 2020 by Colin

Hi Ngelo, Thank you for choosing the Marsden Hotel Burwood as you accommodation in Sydney. We truly appreciate the feedback that you've given us. $300 deposit only applies on a Debit Credit Card or Cash. If you have a Credit Card, we only hold $100 as a security bond. Once again, thank you for staying with us and we look forward to welcoming you back in the near future.

1 out of 5
Room not cleaned, payed full price, ran out of towels, terrible service

Posted by on 10 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Jason

Thank you very much for taking the time to comment on your experience at the Marsden Hotel Burwood. We do value all of our guest experience both positive and negative. My sincerest apologies that we have failed to meet your expectations. Unfortunately due to the comment being anonymous it makes it very difficult to pinpoint the actual staff member who has not followed the correct procedures however we will ensure that the entire team get retrained to ensure this does not happen again. Once again thank you very much for your time.

5 out of 5
Great place, convenient to train. Bar staff were lovely, pool was beautiful.

Posted by on 8 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Jason

Thank you Very much for taking the time to comment on your stay at the Marsden Hotel Burwood. We do appreciate all of the feedback that we receive from our guests. I am thrilled to see that you enjoyed your stay immensely. Yes our roof top pool and bar is a real gem in the area and one of a kind. Once again thank you very much for your time and I hope that we can one day welcome you back to the Marsden Hotel in the future.

About the Crowne Plaza Sydney Burwood, an IHG Hotel

Location 60 Burwood Rd, Burwood, NSW 2134

Property Features

Crowne Plaza Sydney Burwood, an IHG Hotel offers its guests an outdoor pool and a spa tub. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A free manager's reception is offered daily. WiFi is free in public spaces. There are 2 meeting rooms available. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Crowne Plaza Sydney Burwood, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Sydney hotel is smoke free.

  • 90 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Limited onsite parking , Free parking nearby

Transport

  • Train station: Sydney Burwood Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Sydney Burwood, an IHG Hotel offers 90 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Tempur-Pedic beds feature Egyptian cotton sheets and premium bedding. 55-inch Smart televisions come with premium digital channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Private balcony
  • Tempur-Pedic beds
  • Minibar
  • Smart television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

The hotel hosts a free manager's reception daily.

Crowne Plaza Sydney Burwood, an IHG Hotel has 3 restaurants on site.

Nearby Activities

An outdoor pool and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay
  • Christmas Eve (24 December) Gala Dinner per adult: AUD 85.00
  • Christmas Eve (24 December) Gala Dinner per child: AUD 70.00 (up to 12 years old)
  • Christmas Day (25 December) Gala Dinner per adult: AUD 85.00
  • Christmas Day (25 December) Gala Dinner per child: AUD 70.00 (up to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: AUD 85.00
  • New Year's Eve (31 December) Gala Dinner per child: AUD 70.00 (up to 12 years old)
  • New Year's Day (1 January) Gala Dinner per adult: AUD 85.00
  • New Year's Day (1 January) Gala Dinner per child: AUD 70.00 (up to 12 years old)
  • Valentine's Day (14 February) Gala Dinner per adult: AUD 85.00
  • Valentine's Day (14 February) Gala Dinner per child: AUD 70.00 (up to 12 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15.00 and AUD 60.00 for adults, AUD 15.00 and AUD 60.00 for children (approximately)
  • Self parking fee: AUD 25 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • A late check-out fee will be charged
  • Rollaway bed fee: AUD 60.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marsden Burwood
  • Marsden Hotel Burwood
  • Crowne Plaza Sydney Burwood
  • Crowne Plaza Sydney Burwood, an IHG Hotel Hotel
  • Crowne Plaza Sydney Burwood, an IHG Hotel Burwood
  • Crowne Plaza Sydney Burwood, an IHG Hotel Hotel Burwood

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.