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4.3 out of 5

"Facilities were amazing. The pools and outdoor areas, you could spend the day relaxing around the pools and using the facilities, without needing to t ... " More

By a verified traveller on Tue 27 Sep 2022

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Hotel Description

A luxury stay in Port Douglas awaits you at Sheraton Grand Mirage Resort, Port Douglas. Within a 30-minute stroll, you'll find Four Mile Beach and Crystalbrook Superyacht Marina. Highlights at this beach hotel include 12 outdoor swimming pools, a full-service spa, and a golf course.

The fine-dining restaurant, Feast Restaurant & Bar, serves international cuisine and is open for breakfast, lunch, and dinner. Daintree Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the 2 outdoor tennis courts, gym and kids' swimming pool plus access to golf lessons. 12917 square feet (1200 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and coworking space. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and spa services. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Port Douglas hotel, you'll be 2.8 km (1.7 mi) from Sugar Wharf and 3.4 km (2.1 mi) from Wildlife Habitat.

Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$492* Per night/room 21 Oct. - 22 Oct.

Studio, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Villa, 3 Bedrooms, Non Smoking, Garden View

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Room, 2 Double Beds, Non Smoking, Lagoon View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Villa, 2 Bedrooms, Non Smoking, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Grand Mirage Resort, Port Douglas ratings based on 188 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Grand Mirage Resort, Port Douglas

Everyone (110) Couples (43) Family (31)
4 out of 5
Facilities were amazing. The pools and outdoor areas, you could spend the day relaxing around the pools and using the facilities, without needing to to anything else really.

Posted by on 27 Sep. 2022

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4 out of 5
Loved being out of the hustle of town but just a short walk on the beach to get to everything. We were disappointed that despite being guests we couldn’t get a dinner booking at Harrison’s and weren’t given the option of pre booking prior to arrival.

Posted by on 28 Aug. 2022

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2 out of 5
We were very disappointed with how tired the hotel was. We paid a big amount of money to stay there and the hotel definitely didn’t match the price tag. To have no inclusions like breakfast was also a bit disappointing and the service really lacked. We weren’t informed of anything much at check in. We wouldn’t recommend which is such a shame as we thought it would be a highlight of our trip.

Posted by on 24 Jun. 2022

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Comment from Hotel Management

24 Jun. 2022 by The Sheraton Grand Mirage Resort Team

Dear Ian, Thank you for taking the time to let us know about your experience while staying with us. Your recent experience is certainly below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the resort leadership team. We treat this feedback as a teachable moment for our team as we continually aim to deliver high service standards. I do hope you choose to stay with us again when your travels bring you back to the area and allow us the opportunity to give you the Sheraton experience you deserve. Sincerely,

5 out of 5
Lagoon pools are magnificent

Posted by on 1 Jun. 2022

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3 out of 5

Posted by on 22 May 2022

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4 out of 5

Posted by on 11 May 2022

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5 out of 5
The level of service , friendliness by staff, & luxury.

Posted by on 8 May 2022

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2 out of 5
.

Posted by on 16 Apr. 2022

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4 out of 5
We stayed at the Sheraton Port Douglas for 6 nights. The staff were always friendly and helpful. The property is stunning. The gardens are well maintained, the reception and main areas of the building are very modern and beautiful. The pools are amazing! Lots of different lagoon style pools, one main one with a beach entrance which was fantastic for our 3 year old. She played in the sand and enjoyed swimming in the shallow water. The only negative we have of our trip is the variety of food. There are two restaurants at the resort for dinner, one high end and one more Italian cuisine. We felt like it was just missing something in between. Overall it’s a beautiful place and can’t wait to go back!

Posted by on 5 Apr. 2022

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4 out of 5
No hot water upon checking in. Got Covid from astaff members at bar.

Posted by on 30 Mar. 2022

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About the Sheraton Grand Mirage Resort, Port Douglas

Location Port Douglas Road, Port Douglas, QLD 4877

Property Features

As a guest of Sheraton Grand Mirage Resort, Port Douglas, you'll find a full-service spa, a golf course, and 12 outdoor swimming pools. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and coworking spaces. Event space at this hotel measures 12917 square feet (1200 square meters) and includes a conference center. A children's pool, a fitness center, and spa services are also featured at the luxury Sheraton Grand Mirage Resort, Port Douglas. You'll have access to the outdoor pool at a partner property. An airport shuttle at scheduled times and a bus station shuttle are available for a fee. Self parking is free. A complete renovation of Sheraton Grand Mirage Resort, Port Douglas was completed in November 2016. This 5-star Port Douglas hotel is smoke free.

  • 295 guestrooms or units
  • 3 levels
  • 6 buildings
  • 12917 sq ft of conference space
  • 1200 sq m of conference space
  • Built in 1987
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 12
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Property shuttles: Airport shuttle and bus station shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Sheraton Grand Mirage Resort, Port Douglas offers 295 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Accommodations offer separate dining areas. Tempur-Pedic beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Dining room
  • Sitting area
  • Tempur-Pedic beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Feast Restaurant & Bar - This poolside fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Lobby Cafe - This café serves brunch, lunch, and light fare. Open daily.

Daintree Bar - This bar serves light fare only. Open daily.

Harrisons by Spencer - This poolside fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Sheraton Grand Mirage Resort, Port Douglas offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 85.0.
  • Cribs (infant beds) are available for AUD 25.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Car not required
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 48.00 for adults and AUD 24.00 for children (approximately)
  • Airport shuttle fee: AUD 43.00 per person (one-way)
  • Airport shuttle fee per child: AUD 22.00 (one-way), (from 2 to 15 years old)
  • Valet parking fee: AUD 20.00 per day
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge of AUD 1.5

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mirage Port Douglas
  • Mirage Sheraton Port Douglas
  • Port Douglas Mirage Sheraton
  • Port Douglas Sheraton
  • Port Douglas Sheraton Mirage
  • Sheraton Mirage
  • Sheraton Mirage Hotel Port Douglas
  • Sheraton Mirage Port Douglas
  • Sheraton Port Douglas
  • Sheraton Port Douglas Mirage
  • Sheraton Mirage Port Douglas Hotel Port Douglas
  • Sheraton Grand Mirage Port Douglas
  • Sheraton Mirage Resort
  • Sheraton Grand Mirage Resort Port Douglas
  • Sheraton Grand Mirage Resort
  • Sheraton Grand Mirage
  • Sheraton Mirage Port Douglas Resort
  • Sheraton Grand Mirage Resort Port Douglas
  • Sheraton Grand Mirage Resort, Port Douglas Hotel
  • Sheraton Grand Mirage Resort, Port Douglas Port Douglas

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.