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3.6 out of 5

"Very enjoyable stay with staff extremely efficient and friendly. Big thanks to Paul and his team.....and Jeremy and particulalry Alan in the golfing d ... " More

By a verified traveller on Sun 20 Nov 2022

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Hotel Description

A family-friendly stay in Kooralbyn awaits you at The Kooralbyn Valley. You'll find Rathdowney Information Centre & Historical Museum and Gold Coast Hinterland Great Walk in the region. Highlights at this hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

A day of pampering can include massages, body wraps, and mani/pedis. The restaurant, Lilies Restaurant & Bar, serves international cuisine and is open for breakfast, lunch, and dinner. The Country Club Pavilion is the hotel's own gastropub, serving drinks along with lunch and dinner. Enjoy access to 2 spa tubs and 5 outdoor tennis courts along with a golf course and a 24-hour gym. 4844 square feet (450 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a sauna. Buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also free self parking, along with the convenience of a free area shuttle.

In the region of this 4-star Kooralbyn hotel you'll find Gold Coast Great Walk.

Queen Twin Valley View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$140* Per night/room 4 Dec. - 5 Dec.

Presidential Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Penthouse Lower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Golf Holiday Package - 2 Free Rounds - Twin Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Queen Twin Golf Course View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Penthouse Upper

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Kooralbyn Valley ratings based on 136 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Kooralbyn Valley

Everyone (80) Couples (28) Family (22)
1 out of 5
It was in a lovely area. The building was great - 20 years ago...with very little upkeep ever since. The sheets were clean. But: No hot water - lukewarm at best. Footprints and hair in bathroom, the ceiling access hatch was dirty. Having to climb many stairs past the lift with our luggage and no concierge assistance. Being locked out at 8pm with no advice as to how to get around that - Wotif's listing says 24hrs reception. My new wife was locked out when retrieving something from the car. 2 ratty king single beds pushed together to make a king. Room was very hot and air conditioning made noise but nothing else. It was cooler on the balcony. Stairwell had obvious leaks in the ceiling. Not recommended.

Posted by on 21 Nov. 2022

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5 out of 5
Very enjoyable stay with staff extremely efficient and friendly. Big thanks to Paul and his team.....and Jeremy and particulalry Alan in the golfing department.

Posted by on 20 Nov. 2022

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5 out of 5
Wonderful friendly staff in a beautiful setting. I recommend this establishment to everyone. Thankyou to the cleaners and reception.

Posted by on 16 Nov. 2022

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2 out of 5
In nice country area. Hotel's heyday was the 60's. Resort is tired and in need of major refurbishment. Room balcony was filthy. Pool area needs work. Good golf course layout but poor detailing. It was not expensive to stay there and you could not charge above what we paid. Billy

Posted by on 15 Nov. 2022

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4 out of 5
Unfinished workmanship in room, ie grouting on tiles, no glasses only wine glasses, the layout of the bathroom, with a high bath tub elderly would find it very difficult to use. Staff were very friendly and accommodating, lovely area

Posted by on 9 Nov. 2022

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4 out of 5
Staff members were very welcoming and friendly.

Posted by on 20 Oct. 2022

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4 out of 5
The room was a little run down and needs some maintenance and the pools a good clean, but the rest of the outdoor areas are gorgeous. The staff were really lovely and kooralbyn is beautiful.

Posted by on 26 Sep. 2022

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2 out of 5
Needs updating. Spa didn't work. Dirty.

Posted by on 4 Sep. 2022

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4 out of 5
Good value for money and a beautiful part of the country. Ideal location for the golfers and mountain bikers.

Posted by on 3 Aug. 2022

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Comment from Hotel Management

11 Aug. 2022 by Resort Manager PH

Thank you for your recent review, I will pass on the praises to the appropriate departments. We hope to see you again soon. Kindest Regards, The Team at The Kooralbyn Valley.

3 out of 5
Overall a bit of a mixed stay. The golf course was amazing. The hot spa was not working from the second day. My son ordered takeaway pizza and burgers and it took an hour and a half so that really made us rate the overall experience lower because you order takeout when you are tired not when you want to watch every person who came in after you receive their meals and leave. Bad service. No apology. Meh not returning.

Posted by on 6 Jun. 2022

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Comment from Hotel Management

20 Jun. 2022 by Resort Manager

Thank you for your review. We always welcome constructive feedback. I will pass this on to the relevant departments. Kind Regards, The Team at The Kooralbyn Valley Paul H

Property Features

The Kooralbyn Valley offers its guests a full-service spa, a golf course, 2 outdoor swimming pools, and 2 spa tubs. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 4844 square feet (450 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and a sauna are also featured at the family-friendly The Kooralbyn Valley. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kooralbyn hotel.

  • 100 guestrooms or units
  • 3 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Built in 1991
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 5
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Kooralbyn Valley offers 100 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Rooms open to balconies or patios. 40-inch LCD televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio
  • Separate bedroom
  • MP3 dock
  • LCD television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Lilies Restaurant & Bar - Overlooking the golf course and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Ringtails Cafe & Bar - This poolside café serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

The Country Club Pavilion - Overlooking the golf course and garden, this gastropub specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 18

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The Kooralbyn Valley offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global), Ecolab (3rd party expert - Global), and Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 22.00 for adults and AUD 11.00 for children (approximately)
  • Airport shuttle fee: AUD 189 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Kooralbyn Valley
  • The Kooralbyn Hotel Beaudesert
  • Ramada Resort Kooralbyn
  • The Kooralbyn Valley Hotel
  • The Kooralbyn Valley Kooralbyn
  • Ramada Resort Kooralbyn Valley
  • The Kooralbyn Valley Hotel Kooralbyn

You should know

  • Pool access available from 8:00 AM to 9:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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