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3.6 out of 5

"The exterior of the property is not being maintained to a suitable standard. The room however was very clean and comfortable inside. The balcony was ... " More

By a verified traveller on Thu 07 Apr 2022

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Hotel Description

A family-friendly stay in Kooralbyn awaits you at The Kooralbyn Valley. You'll find Rathdowney Information Centre & Historical Museum and Gold Coast Great Walk in the region. Highlights at this hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

You can enjoy LCD TVs with digital channels, and all 100 soundproofed rooms feature free WiFi, balconies or patios, and MP3 docks. Refrigerators, coffee/tea makers, and safes are also available.

A day of pampering at Spring Waters Health Club can include massages, body wraps, and mani/pedis. The restaurant, Lilies Restaurant & Bar, serves international cuisine and is open for breakfast, lunch, and dinner. The Country Club Pavilion is the hotel's own gastropub, serving drinks along with lunch and dinner. Enjoy access to 2 spa tubs and 5 outdoor tennis courts along with a golf course and a 24-hour gym. 4844 square feet (450 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a sauna. Buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also free self parking, along with the convenience of a free area shuttle.

With a stay at this 4-star Kooralbyn hotel, you'll be 39.1 km (24.3 mi) from Lamington National Park.

Queen Twin Valley View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$141* Per night/room 26 May - 27 May

Presidential Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Penthouse Lower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Golf Holiday Package - 2 Free Rounds - Twin Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Queen Twin Golf Course View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Penthouse Upper

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Kooralbyn Valley ratings based on 124 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Kooralbyn Valley

Everyone (78) Couples (22) Family (21)
3 out of 5
The exterior of the property is not being maintained to a suitable standard. The room however was very clean and comfortable inside. The balcony was dirty. Only had regular TV available in the room. The Lillies restaurant was supposed to be open Saturday night but I was told it was closed??? Had to get a sandwich for dinner from the local Foodworks. Breakfast was however OK and fair value.

Posted by on 7 Apr. 2022

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3 out of 5
The location is very beautiful. The resort needs updating badly. Cracked tiles, dirty carpets, the spa in the bath didn't work. The restaurant was only available for breakfast during our stay. The alternative for eating is a 300 metre cross country walk including a boggy creek crossing., although there is a shuttle bus. The site is only wheelchair accessible if you stretch the definition. Just barely. None of the activities we hoped to do were available. There was basically just golf which is not much use to a wheelchair user.

Posted by on 27 Mar. 2022

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3 out of 5
Notified reception the aircon unit didn't work the morning after the first night's stay of 3 nights. With no ceiling fan, it made for an uncomfortable stuffy night's sleep. Wasn't fixed by the 3rd night's stay so left early to get a better night's sleep. Reception were helpful, but the action seemed to be lacking

Posted by on 22 Mar. 2022

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4 out of 5
It served as a clean dry warm accomodation for a night during a local mountain biking event.

Posted by on 25 Feb. 2022

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Comment from Hotel Management

25 Feb. 2022 by Resort Manager

Thank you for your review. We look forward to seeing you again soon. Kind Regards, The Team at The Kooralbyn Valley Paul H Resort Manager

2 out of 5
The Kooralbyn Resort is now too run down to be taking guests. Minimal alternatives which is why it survives.

Posted by on 20 Feb. 2022

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Comment from Hotel Management

25 Feb. 2022 by Resort Manager

Thank you for your review. We always welcome constructive feedback. I will pass this on to the relevant departments. Kind Regards, The Team at The Kooralbyn Valley

3 out of 5
Friendly front counter experience with staff staff sorting out a booking error. Room was clean, well presented and beds comfortable. Some issues with privacy and security- our allocated room was preoccupied with a couple sleeping when we entered. Reception were apologetic and promptly changed our room and not longer after another guest opened our locked door as they had been allocated the same room. Bath Towels provided were very smelly and unusable. Room could sleep 4, but had 1 chair on outdoor setting. Toilet was constantly running and intermittently made loud noises throughout the night. Facilities and external buildings are a bit tired and desperately need some maintenance or refurbishment.

Posted by on 20 Feb. 2022

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Comment from Hotel Management

25 Feb. 2022 by Resort Manager

Thank you for your recent review, I will pass on the praises to the appropriate departments. We hope to see you again soon. Kindest Regards, The Team at The Kooralbyn Valley.

4 out of 5
A nice place to stay. I read the reviews saying it needed a Reno but from my perspective it was fine. The pools are great. Food was reasonable prices. People were friendly and polite. Will return.

Posted by on 5 Feb. 2022

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Comment from Hotel Management

25 Feb. 2022 by Resort Manager

Thank you for your recent review, I will pass on the praises to the appropriate departments. We hope to see you again soon. Kindest Regards, The Team at The Kooralbyn Valley.

5 out of 5
Was all good and value for money, the mens toilets at the golf shop is dirty

Posted by on 14 Jan. 2022

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3 out of 5

Posted by on 27 Dec. 2021

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3 out of 5

Posted by on 25 Dec. 2021

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Property Features

The Kooralbyn Valley offers its guests a full-service spa, a golf course, 2 outdoor swimming pools, and 2 spa tubs. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 4844 square feet (450 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and a sauna are also featured at the family-friendly The Kooralbyn Valley. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kooralbyn hotel.

  • 100 guestrooms or units
  • 3 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Built in 1991
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 5
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Kooralbyn Valley offers 100 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Rooms open to balconies or patios. 40-inch LCD televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in June 2016.

  • Private balcony or patio
  • Separate bedroom
  • MP3 dock
  • LCD television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Lilies Restaurant & Bar - Overlooking the golf course and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Ringtails Cafe & Bar - This poolside café serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

The Country Club Pavilion - Overlooking the golf course and garden, this gastropub specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 18

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The Kooralbyn Valley offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global), Intertek Cristal (3rd party expert - Global), and Ecolab (3rd party expert - Global).

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 22.00 for adults and AUD 11.00 for children (approximately)
  • Airport shuttle fee: AUD 189 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Kooralbyn Valley
  • The Kooralbyn Hotel Beaudesert
  • Ramada Resort Kooralbyn
  • The Kooralbyn Valley Hotel
  • The Kooralbyn Valley Kooralbyn
  • Ramada Resort Kooralbyn Valley
  • The Kooralbyn Valley Hotel Kooralbyn

You should know

  • Pool access available from 8:00 AM to 9:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.