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4.5 out of 5

"Great place to stay. Excellent location and meticulously maintained building. " More

By a verified traveller on Tue 28 Mar 2023

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Hotel Description

A luxury stay in the heart of Toowoomba awaits you at Burke and Wills Hotel. Within a short 5-minute stroll, you'll find Grand Central Shopping Centre and Empire Theatre. Highlights at this hotel include 2 restaurants, free self parking, and a 24-hour gym.

The buffet restaurant, Conservatory & Glasshouse, is open for breakfast. At the hotel's own lounge bar, you can stop for a drink. Added amenities include free WiFi in public areas, a gym, and a conference center. Buffet breakfast is available on weekdays between 6 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM. There's also the convenience of limited parking.

Places within a 30-minute walk of this 4.5-star Toowoomba hotel include Toowoomba Base Hospital and City Golf Club.

Corporate Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$148* Per night/room 9 Apr. - 10 Apr.

Luxury Suite, 1 Queen Bed, Jetted Tub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Corporate Twin Singles

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Superior Corporate Queen

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Luxury Package

Bed Count 1 King Bed Maximum Occupancy 2 Max

Burke and Wills Hotel ratings based on 240 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Burke and Wills Hotel

Everyone (131) Couples (67) Family (30)
4 out of 5
Great place to stay. Excellent location and meticulously maintained building.

Posted by on 28 Mar. 2023

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5 out of 5
Very comfortable hotel to stay in and close to a lot of facilities in the CBD

Posted by on 4 Mar. 2023

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Comment from Hotel Management

5 Mar. 2023 by Public Relations Manager

Thank you for your review Paul, we are delighted to hear that you had an enjoyable stay and we hope to welcome you back again soon.

5 out of 5
We always have a great experience when we stay here.

Posted by on 27 Feb. 2023

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Comment from Hotel Management

27 Feb. 2023 by Public Relations Manager

We are thrilled to hear that you always enjoy your stay with us Helene, thank you for taking the time to leave your review. We appreciate your feedback and we look forward to your next visit, thank you!

5 out of 5
Nice, clean and quiet 😊

Posted by on 20 Feb. 2023

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Comment from Hotel Management

20 Feb. 2023 by Public Relations Manager

We are thrilled to hear that you had a great experience Brett, thank you for your fantastic review.We hope to welcome you back again soon.

4 out of 5
Well kept hotel in the heart of Toowoomba.

Posted by on 13 Feb. 2023

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Comment from Hotel Management

13 Feb. 2023 by Public Relations Manager

Thank you for your great review, Nicole. We are thrilled to hear that you had a great experience and we hope to welcome you back again soon.

5 out of 5
Japanese style bathroom, loved. Balcony, loved. The vibe, loved.

Posted by on 6 Feb. 2023

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Comment from Hotel Management

6 Feb. 2023 by Public Relations Manager

Thank you for your wonderful review Taylor, we are delighted to hear that you loved many aspects of your stay and it would be our pleasure to welcome you back again soon.

4 out of 5

Posted by on 28 Jan. 2023

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Comment from Hotel Management

6 Mar. 2023 by Public Relations Manager

Thank you for taking the time to leave your review Daniel. We are glad to hear that you enjoyed your stay and we hope to have the opportunity to welcome you back again soon.

4 out of 5

Posted by on 5 Jan. 2023

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4 out of 5

Posted by on 29 Dec. 2022

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4 out of 5
The hotel is pleasant and has a semi-fresh appearance following it's facility upgrade. As with all hotels, someone has to have the room with the less than desirable view of the roofs at the back of the building. However, this seems to always be the case with this hotel when booking via Wotif. Despite an extensive upgrade, which started prior to the current COVID-19 pandemic, the lobby, fittings and rooms are still a little tired. The lack of undercover parking is still rather odd compared with similar priced hotels in other cities, and cheaper accommodation in the Toowoomba itself. Restaurant facilities are adequate, basically a hotel offering standard "counter meals". However, the pricing point of meals does not match the menu offerings and is high for the quality and presentation of meals. As neither lunch nor dinner were inspiring events, I chose not to tempt fate with breakfast. I have, over the years, stayed at this facilty quite regulalry. Given my most recent experience I will explore other options while visiting Toowoomba. As with the meals, the pricing point of accommodation was well above the quality sadly.

Posted by , from Mount Warren Park on 22 Dec. 2022

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Comment from Hotel Management

3 Jan. 2023 by Public Relations Manager

Thank you for taking the time to share your thoughts about your stay with us Michael, we greatly appreciate your feedback and would like to assure you that it has been shared with Hotel Management to address any concerns you raised in your review.Feedback from guests helps us to constantly improve our services and we are grateful for your thorough review.We hope to have the opportunity to welcome you back in the future and we thank you for choosing to stay at our hotel and provide feedback about your experience, Michael.

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The luxury Burke and Wills Hotel also features a 24-hour health club, a garden, and complimentary newspapers in the lobby. Limited free parking is available on a first-come, first-served basis. This 4.5-star Toowoomba hotel is smoke free.

  • 82 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 1956
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Toowoomba Station (1.1 km / 0.7 mi)
  • Parking: Free self parking

Room Amenities

Burke and Wills Hotel offers 82 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 65-inch flat-screen televisions come with digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers. This Toowoomba hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.

Conservatory & Glasshouse - This buffet restaurant serves breakfast only.

Zack's - This family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour health club.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20.0 per day.
  • Cribs (infant beds) are available for AUD 15.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 25.00 for adults and AUD 15.00 for children
  • Crib (infant bed) fee: AUD 15.0 per day
  • Rollaway bed fee: AUD 20.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Burke Wills Hotel Toowoomba
  • Burke Wills Hotel
  • Burke Wills Toowoomba
  • Burke and Wills Hotel Hotel
  • Burke and Wills Hotel Toowoomba
  • Burke and Wills Hotel Hotel Toowoomba
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.