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4.8 out of 5

"The apartments are fantastic! However, the resort should have heated the jacuzzi before I arrive. The water temperature was 25 degrees when I checked ... " More

By a verified traveller on Tue 04 May 2021

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Hotel Description

A luxury stay in Airlie Beach awaits you at Pinnacles Resort. Within a 20-minute stroll, you'll find Airlie Beach Lagoon and Port of Airlie. Highlights at this romantic property include indoor private spa tubs, washers/dryers, and free WiFi.

Each apartment is individually furnished and features a flat-screen TV with satellite channels, along with a furnished balcony or patio, a dining area, and a sitting area. In-room dining is easy with amenities like a refrigerator, a microwave, and a stovetop. A DVD player, a coffee/tea maker, and a ceiling fan are also available. Weekly housekeeping is available.

Enjoy the outdoor swimming pool and fitness center. Other amenities include free WiFi in public areas, a terrace, and a garden. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Airlie Beach property, you'll be 31.6 km (19.6 mi) from Cedar Creek Falls and 31.7 km (19.7 mi) from Whitehaven Beach.

2 Bedroom Standard Seaview Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 4 Max

One Bedroom Apartment with Jacuzzi Partial Seaview

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Standard Seaview Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 3 Max

1 Bedroom Garden View Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Seaview Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Deluxe Seaview Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pinnacles Resort ratings based on 215 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pinnacles Resort

Everyone (86) Couples (97) Family (34)
5 out of 5
The apartments are fantastic! However, the resort should have heated the jacuzzi before I arrive. The water temperature was 25 degrees when I checked in at 5PM. Had to wait a few hours to use it and for only little time because the jacuzzi power only works between 9AM and 10PM.

Posted by on 4 May 2021

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Comment from Hotel Management

6 May 2021 by Manager

Thank you for choosing to stay with us and for your 5 out of 5 review. We are so pleased you enjoyed your time at Pinnacles. The jacuzzi's are emptied and refilled for guests arrival and turned on at this time to start the heating process. We are sorry it had not heated in time for your use at 5pm. We hope we can welcome you back again in the future.

5 out of 5
Everything was awesome. Brent aka God 😁 was amazing and his customer service skills 10/10 will definitely be staying again

Posted by on 26 Dec. 2020

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Comment from Hotel Management

29 Dec. 2020 by Manager

I am sure Brent is going to love to hear this feedback. lol. Happy you enjoyed your time with us and we look forward to seeing you again.

5 out of 5
The apartment is very clean, well equipped and has a stunning view over the bay

Posted by , from Albany Creek on 6 Dec. 2020

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Comment from Hotel Management

8 Dec. 2020 by Manager

Thank you Frank to choosing to stay with us at Pinnacles.

5 out of 5
loved everything just thought units could have a bbq on there decks?

Posted by , from Goldcoast Australia on 6 Dec. 2020

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Comment from Hotel Management

8 Dec. 2020 by Manager

Thank you Sharon for your constructive feedback as this allows us to review our procedures and amenities and continue to improve for our guests. We are happy to hear you enjoyed your stay and hope to see you again.

5 out of 5

Posted by on 30 Nov. 2020

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Comment from Hotel Management

1 Dec. 2020 by Manager

Thank you for your 5/5 review. We hope to see you again

4 out of 5
Nice clean rooms and outside areas, friendly staff. Really pleasant place to stay we will be returning here for our next holiday

Posted by , from Yeppoon on 9 Nov. 2020

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Comment from Hotel Management

10 Nov. 2020 by Manager

We love when our guests want to come back and stay with us again. We look forward to welcoming you.

5 out of 5

Posted by on 29 Aug. 2020

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Comment from Hotel Management

31 Aug. 2020 by Manager

Thank you for your 5/5 review. So pleased to hear you enjoyed your time with us

5 out of 5
The Pinnacles was everything that we were looking for. The rooms were spacious. All the kitchen utensils and cooking pots / pans weren't old and tired (it's the little things); pool was always immaculate and staff were lovely. We were lucky enough to have a vehicle otherwise that hill to walk up is an absolute nightmare (but worth it). We will be back same time next year for ABRW.

Posted by , from Brisbane on 15 Aug. 2020

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Comment from Hotel Management

17 Aug. 2020 by Manager

And the weather was just perfect all week - not so great for the sailors with little wind but for the rest of us it was magic. We look forward to seeing you again.

5 out of 5
Thoroughly enjoyed the Pinnacles. The views are to die for. The room was very clean and the welcome plate was most appreciated after a long drive as was the in room spa. The pool was heated, lovely! The hill is a bit of a killer but there is a good taxi service.

Posted by , from Miami, Queensland on 29 Jul. 2020

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Comment from Hotel Management

6 Aug. 2020 by Manager

Thank you Val, we appreciate your kind words. We also think we are pretty lucky with the views from the property. I hope we can welcome you back again to the Whitsundays and of course Pinnacles Resort.

5 out of 5
Great views of Whitsundays. Close to shops and restuarants.

Posted by on 16 Jul. 2020

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Comment from Hotel Management

18 Jul. 2020 by Manager

Thank you for choosing to stay with us. We hope to see you again.

Property Features

Pinnacles Resort offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi. An airport shuttle during limited hours is available for a fee. A terrace, tour/ticket assistance, and a garden are also featured at the luxury Pinnacles Resort. Self parking is free. This 5-star Airlie Beach apartment is smoke free.

  • 29 guestrooms or units
  • 4 buildings
  • Built in 2004
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Proserpine, QLD (PPP-Whitsunday Coast) (39.2 km / 24.3 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Pinnacles Resort offers 29 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private spa tubs and washers/dryers. Rooms open to furnished balconies or patios. These individually furnished accommodations have separate dining areas. Flat-screen televisions come with premium satellite channels and DVD players. Full-sized refrigerators/freezers, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Airlie Beach apartment provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Private indoor hot tub
  • Washer and dryer
  • Private balcony or patio (furnished)
  • Dining room
  • Sitting area
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Unique furnishings

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9 AM - 5 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 9 AM - 5 PM on Monday - Friday. 9 AM - 3 PM on Saturday. 9 AM - 12 noon on Sunday and Public Holidays. Closed Christmas Day, Boxing Day and New Years Day.

This property's front desk is open during the following times:

  • Monday - Friday: 9 AM - 5 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 15.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned and disinfectant is used to clean the property. Contactless check-out is available.

  • No rollaway/extra beds available
  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 35 per person (roundtrip)
  • Airport shuttle fee per child: AUD 17.50 (roundtrip), (up to 12 years old)
  • Crib (infant bed) fee: AUD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pinnacles Airlie Beach
  • Pinnacles Resort
  • Pinnacles Resort Airlie Beach
  • Pinnacles Resort And Spa
  • Pinnacles Hotel Airlie Beach
  • Pinnacles Resort Airlie Beach/Whitsunday Islands
  • Pinnacles Resort And Spa
  • Pinnacles Resort Apartment
  • Pinnacles Hotel Airlie Beach
  • Pinnacles Resort Airlie Beach
  • Pinnacles Resort Apartment Airlie Beach
  • Pinnacles Resort Airlie Beach/whitsunday Islands

You should know

  • Pinnacles Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.