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4.0 out of 5

"We had an amazing stay. Would highly recommend this place. Only this I would say is they could be more thorough with cleaning the air con and walls ar ... " More

By a verified traveller on Tue 03 May 2022

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Hotel Description

At Mantra PortSea you'll be within just a 10-minute stroll of Four Mile Beach and Macrossan Street. Highlights at this hotel include 3 outdoor swimming pools, free self parking, and a poolside bar.

At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, outdoor tennis court, spa tub, and kids' swimming pool. Other amenities include free WiFi in public areas and laundry facilities. Continental breakfast is available daily between 7:00 AM and 9:30 AM. There's also limited parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 4-star Port Douglas hotel include Crystalbrook Superyacht Marina and Port Village Shopping Centre.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Bedroom Dual Key

Bed Count 1 King Bed Maximum Occupancy 5 Max

2 Bedroom Superior Dual Key

Bed Count 1 King Bed Maximum Occupancy 5 Max

2 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

1 Bedroom Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Superior

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mantra PortSea ratings based on 252 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra PortSea

Everyone (126) Couples (83) Business (1) Family (37)
1 out of 5
Probably one of the worst mantra hotels I’ve stayed in. Rude front desk people. Not a family friendly place almost in inconvenience to have a child with you it seemed. Also ridiculous that you have to pay to get the hotel towels cleaned and if you ask for clean towels you have to pay. It’s not like they’re already charging hundreds of dollars for a very small room and that’s literally it. You don’t get anything as far as service goes. Would not recommend

Posted by on 20 Jun. 2022

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5 out of 5
We had an amazing stay. Would highly recommend this place. Only this I would say is they could be more thorough with cleaning the air con and walls around.

Posted by on 3 May 2022

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4 out of 5
pool area was good rooms a little smaller than expected

Posted by on 16 Apr. 2022

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4 out of 5
Beautiful pool with swim up bar & great service

Posted by on 31 Mar. 2022

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3 out of 5
The pool was great, my daughter loved the different areas and little water slide. The room wasn't very clean with dirt gathered in corners, dust on appliances and blinds dirty. Needs a good spring clean. Staff interaction was pretty underwhelming. When we asked to upgrade our room it seemed like a hassle and we were told about how many check outs there were that day and how much work had to be done. Overall, it wasn't terrible, but I wouldn't stay there again.

Posted by on 29 Mar. 2022

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3 out of 5
Pros: The pools were wonderful, the staff were friendly and accomodating, our room was a nice design and a handy postion to everything Room 34a. Cons: Costs of car hire, price to lower excess from over $4,000 Cost of day car hire local shop $130 with ins or up to $165 for a 5 seater with Sixt in main street was was the one we chose. In house drinks overpriced as well as happy hour Cleanliness in rooms could be better as well as no housekeeping for a week is a long time to go without clean towels etc especially with the high humidity where its hard to dry laundry Limited access to swimup bar closes an hour after happy hour starts $5 per person for shuttle service proves costly for families would think that motels would be more considerate and encourage tourism especially after covid and other States offer free shuttle services into the centre of town and back to buy suppies like food etc. A good 15 minute trek into town and with small children and the humidity very hard to do It’s these extra costs that inhibit families to travel

Posted by on 6 Mar. 2022

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Comment from Hotel Management

7 Mar. 2022 by The PortSea Team

Hi Karyn, We very much appreciate your comments regarding your stay at the Mantra PortSea. Thank you for your detailed comments, we really appreciate receiving constructive feedback for us to review and rectify to improve our guest experience. Unfortunately your car hire was through an external company which we do not have any connection with and the local shuttle services are a third party which operate in the Port Douglas area to move locals and guests around the area. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. The PortSea Team

4 out of 5

Posted by on 30 Jan. 2022

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4 out of 5
Pool area and bar was good. Room was neat and tidy.

Posted by on 18 Jan. 2022

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Comment from Hotel Management

8 Feb. 2022 by Alvin

Dear Vera, Thank you for providing feedback on your recent experience at Mantra Portsea. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.

4 out of 5
Everything was great, the staff were super friendly and the lagoon bar staff were always very nice even when they were super busy. The standard room is very small, well ours was anyway. Easy access to the beach and a 15 minute walk into down was handy. Overall a great experience. Would book again!

Posted by on 14 Jan. 2022

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Comment from Hotel Management

8 Feb. 2022 by Alvin

Dear Brooke, Thank you for sharing this positive review. We appreciate our location here in Mantra Portsea just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.

4 out of 5
Four miles beach is only few minutes away

Posted by on 2 Jan. 2022

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Comment from Hotel Management

7 Feb. 2022 by Jamie

Thank you for taking the time to leave your review. We are happy that you loved how close we are to the beach. We hope to welcome you back in the future. Sincerely, Jamie

Property Features

Mantra PortSea offers its guests 3 outdoor swimming pools, an outdoor tennis court, a spa tub, and a fitness center. Public spaces have free WiFi. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. An airport shuttle (available 24 hours) is available for a fee. A children's pool, tour/ticket assistance, and barbecue grills are also featured at the eco-friendly Mantra PortSea. Limited free parking is available on a first-come, first-served basis. This 4-star Port Douglas hotel is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 3 levels
  • Built in 2000
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mantra PortSea offers 135 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. In-room wireless Internet access is available for a surcharge. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided weekly.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 9:30 AM.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Mantra PortSea offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.00.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • No cots (infant beds) available
  • No lifts
  • Debit cards
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 15.00 for adults and AUD 15.00 for children (approximately)
  • Fee for in-room wireless Internet: AUD 18.00 per day (rates may vary)
  • Airport shuttle fee: AUD 44 per person (one-way)
  • Airport shuttle fee per child: AUD 22 (one-way)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Hotel PortSea
  • Mantra PortSea
  • PortSea Mantra
  • Mantra Portsea Port Douglas
  • Mantra Portsea Resort Port Douglas
  • Mantra PortSea Hotel
  • Mantra PortSea Hotel
  • Mantra PortSea Port Douglas
  • Mantra PortSea Hotel Port Douglas

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.