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4.0 out of 5

"Pool area and bar was good. Room was neat and tidy. " More

By a verified traveller on Tue 18 Jan 2022

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Hotel Description

At Mantra PortSea you'll be within just a 10-minute stroll of Four Mile Beach and Macrossan Street. Highlights at this hotel include 3 outdoor swimming pools, free self parking, and a poolside bar.

Flat-screen TVs with cable channels are featured in all 135 rooms, and you can enjoy WiFi, coffee/tea makers, and ceiling fans. Additionally, refrigerators, safes, and hair dryers are available. Weekly housekeeping is available.

At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, outdoor tennis court, spa tub, and kids' swimming pool. Other amenities include free WiFi in public areas and laundry facilities. Continental breakfast is available daily between 7:00 AM and 9:30 AM. There's also limited parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 4-star Port Douglas hotel include Crystalbrook Superyacht Marina and Port Village Shopping Centre.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$150* Per night/room 3 Feb. - 4 Feb.

2 Bedroom Dual Key

Bed Count 1 King Bed Maximum Occupancy 5 Max

2 Bedroom Superior Dual Key

Bed Count 1 King Bed Maximum Occupancy 5 Max

2 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

1 Bedroom Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Superior

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mantra PortSea ratings based on 244 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra PortSea

Everyone (124) Couples (81) Business (1) Family (34)
4 out of 5
Pool area and bar was good. Room was neat and tidy.

Posted by on 18 Jan. 2022

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4 out of 5
Everything was great, the staff were super friendly and the lagoon bar staff were always very nice even when they were super busy. The standard room is very small, well ours was anyway. Easy access to the beach and a 15 minute walk into down was handy. Overall a great experience. Would book again!

Posted by on 14 Jan. 2022

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4 out of 5
Four miles beach is only few minutes away

Posted by on 2 Jan. 2022

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5 out of 5

Posted by on 10 Aug. 2021

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5 out of 5
The relaxed fresh and open areas and reception decor and staff were welcoming. Close enough to enjoy the walk either up the street or along the beach to town. A little confusing finding our room in the maze until we got our bearings. Very enjoyable stay and we will certainly be back to visit again.

Posted by on 28 Jul. 2021

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Comment from Hotel Management

7 Aug. 2021 by Portsea Team

Thankyou so much for the positive feedback. We're pleased that you enjoyed your stay. Sorry about the layout of the resort it can be a little bit confusing at first but glad you worked it out in the end. We look forward to seeing you again.

4 out of 5
An attractive hotel but lack of lift a bit of a challenge with luggage. Upgraded room to an apartment which was well worth it for more than very short stay. Even superior hotel room did not have balcony. Constant( and not great) music round pool area ( it did not change in style) a bit irritating and intrusive. Friendly and helpful staff.

Posted by on 24 Jun. 2021

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4 out of 5

Posted by on 1 Jun. 2021

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1 out of 5
The pool was good but besides that.nothing.unless you stay for 8 nights or more your room will not be cleaned and they are super small.you have to collect your own towels and there was mould all over lamps.my bed was two singles put together instead of a king and the pillows and blankets smelled like damp filthy vomit.had to have them replace everything and still just left the mould.waaay better mantras or resorts around there for the same price or less.also its super noisy.stay elsewhere.

Posted by on 18 May 2021

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2 out of 5
The room was tiny. No housekeeping whatsoever during the stay. Have to ask for fresh towels. Incomplete crockery and leaking fridge. Staff disinterested. Ordered a coffee at reception, waited 25 minutes and cancelled. The pool is small but adequate. Easy access to the beach and 15 min walk to town. No room service! All food served at the bar is fried and unhealthy. Would not recommend and would not stay in this hotel again. Pay a bit more and stay in peppers or Sheraton.

Posted by on 25 Apr. 2021

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1 out of 5

Posted by on 13 Apr. 2021

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Property Features

Mantra PortSea offers its guests 3 outdoor swimming pools, an outdoor tennis court, a spa tub, and a fitness center. Public spaces have free WiFi. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. An airport shuttle (available 24 hours) is available for a fee. A children's pool, tour/ticket assistance, and barbecue grills are also featured at Mantra PortSea. Limited free parking is available on a first-come, first-served basis. This 4-star Port Douglas hotel is smoke free.

  • 1 building
  • 135 guestrooms or units
  • 3 levels
  • Built in 2000
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mantra PortSea offers 135 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. In-room wireless Internet access is available for a surcharge. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided weekly.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 9:30 AM.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.00.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • No cots (infant beds) available
  • No lifts
  • Debit cards
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 15.00 for adults and AUD 15.00 for children (approximately)
  • Fee for in-room wireless Internet: AUD 18.00 per day (rates may vary)
  • Airport shuttle fee: AUD 44 per person (one-way)
  • Airport shuttle fee per child: AUD 22 (one-way)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Hotel PortSea
  • Mantra PortSea
  • PortSea Mantra
  • Mantra Portsea Port Douglas
  • Mantra Portsea Resort Port Douglas
  • Mantra PortSea Hotel
  • Mantra PortSea Hotel
  • Mantra PortSea Port Douglas
  • Mantra PortSea Hotel Port Douglas

You should know

  • Mantra PortSea offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.