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 Rockhampton •1 Room
 Rockhampton • 1 Room
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The Cosmopolitan Motel and Serviced Apartments

3.5-star property
11 Albert Street, Rockhampton, QLD 1800 796 370
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3.7 out of 5
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See all 249 Wotif Reviews

"It was good last minute accommodation for Beef week. Bathroom door was a challenge and the pillows were not to my liking and only 2 provided so not c ... " More

By a verified traveller on Wed 05 May 2021

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Hotel Description

The Cosmopolitan Motel and Serviced Apartments puts you in the heart of Rockhampton, within just a 10-minute stroll of Pilbeam Theatre and Archer Park Station & Steam Train Museum. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking.

Flat-screen TVs with digital channels are featured in all 38 rooms, and you can enjoy free WiFi, hair dryers, and irons/ironing boards. Housekeeping is available on request.

The restaurant, Malaysia House, serves Malaysian cuisine and is open for lunch and dinner. The motel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find free WiFi in public areas and laundry facilities.

Sights within a 20-minute walk of this 3.5-star Rockhampton motel include Rockhampton Hospital and Rockhampton Art Gallery.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$78* Per night/room 26 Jun. - 27 Jun.

Deluxe One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Three Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Cosmopolitan Motel and Serviced Apartments ratings based on 249 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Cosmopolitan Motel and Serviced Apartments

Everyone (130) Couples (38) Business (1) Family (71)
4 out of 5

Posted by on 30 May 2021

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Comment from Hotel Management

9 Jun. 2021 by Cosmopolitan Motel & Serviced Apartments

Dear Guest, Thank you for your review. We are happy to hear that you enjoyed your stay with us. Hope to see you again soon.

1 out of 5
Very similar experiences to other review, very poor quality, very old room, clearly no maintenance undertaken in room, no blanket on bed but found in cupboard, definitely do not recommend

Posted by on 10 May 2021

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Comment from Hotel Management

10 May 2021 by Cosmopolitan Motel & Serviced Apartments

Dear Guest, Thank you for your review. We are sorry to hear that you did not enjoy your stay with us. Shortly we will be undertaking some renovations on the motel rooms, so please watch this space! Regards,

3 out of 5
It was good last minute accommodation for Beef week. Bathroom door was a challenge and the pillows were not to my liking and only 2 provided so not chance of finding an alternative in a cupboard.

Posted by on 5 May 2021

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Comment from Hotel Management

6 May 2021 by Cosmopolitan Motel & Serviced Apartments

Dear Guest, Thank You for your review. We apologize for the inconvenience. We have made a note of the bathroom door with our maintenance department.

4 out of 5
Friendly staff. Arranged a late check in with no issues.

Posted by on 1 May 2021

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Comment from Hotel Management

1 May 2021 by Cosmopolitan Motel and Serviced Apartments

Dear Guest, Thank you for your review. We are glad to help every guest around. Thank you so much. See you soon when you travel to Rockhampton again. Take care. Stay safe

4 out of 5

Posted by on 27 Apr. 2021

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Comment from Hotel Management

8 May 2021 by Cosmopolitan Motel and Serviced Apartments

Dear Guest, thank you for your review. We are glad that you enjoyed your stay with us. Thank you

2 out of 5
There was only 2 blankets for 3 beds, the beds only had a thin bottom sheet and a thin top sheet, no face washers, parking was full even though you are supposed to park in front of your room. Room was right near highway so really loud if the window was open, 1 bed had a massive bow in it. Box air con that was very noisy.

Posted by on 18 Apr. 2021

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Comment from Hotel Management

21 Apr. 2021 by Cosmopolitan Motel and Serviced Apartments

Dear Guest, Thankyou for your review. We had taken the blanket out for washing and also it was very busy and the staff might have forgotten. We are sorry for the inconvenience caused during your stay and its very hot in Rocky so only 2 bed sheets are used as many guest don't prefer blankets. Thank you

5 out of 5
Very basic but clean and friendly. Easy check in.

Posted by on 12 Apr. 2021

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Comment from Hotel Management

14 Apr. 2021 by Cosmopolitan Motel and Serviced Apartments

Dear Guest, Thank you for your review. We are glad that you enjoyed your stay with us. See you soon in near future. Thank you

3 out of 5
Room was quite unclean, someone else’s washing left in dryer, bobby pins and hair in sinks and drains, shower head was broken, aircon in lounge very dirty. Both aircons worked well though. No blankets only top sheet, called reception and they provided them. It was right next door to a really nice Malaysian Restaurant. Cheap accommodation for the limited time we spent in the room. Just not recommended if you want luxury from a ‘deluxe’ one bedroom apartment.

Posted by on 12 Apr. 2021

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Comment from Hotel Management

14 Apr. 2021 by Cosmopolitan Motel and Serviced Apartments

Dear Guest, thank you for your review. We would like to apologies for the inconvenience caused. We will improve on this things thank you for pointing out the issues. We will fix those as soon as possible. Thank you

3 out of 5
Very old property. Definitely needs renovating lots of road noise

Posted by on 7 Apr. 2021

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Comment from Hotel Management

7 Apr. 2021 by Cosmopolitan Motel & Serviced Apartments

Dear Guest, Thank you for your review. We apologize for the inconvenience of the road noise. Unfortunately this is beyond our control as we are located on the main highway in and out of Rockhampton.

1 out of 5
Reception very unhelpful when it comes to a booking for a wrong date

Posted by on 7 Apr. 2021

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Comment from Hotel Management

7 Apr. 2021 by Cosmopolitan Motel & Serviced Apartments

Dear Guest, Thank you for your review. Wotif/Expedia does not let us change the date because the rate of the room fluctuates and it is a third party booking. So unfortunately reception can not move the booking unless Wotif/Expedia give us a call to confirm.

About the The Cosmopolitan Motel and Serviced Apartments

Location 11 Albert Street, Rockhampton, QLD 4700

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, barbecue grills, and a garden are also featured at The Cosmopolitan Motel and Serviced Apartments. Free self parking is available. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Smoking is allowed in designated areas at this 3.5-star Rockhampton motel.

  • 38 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 1994
  • Dining venue
  • Bar or lounge
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rockhampton, QLD (ROK) (3.4 km / 2.1 mi)
  • Train station: North Rockhampton Station (2.6 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

The Cosmopolitan Motel and Serviced Apartments offers 38 air-conditioned accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

  • Flat-screen television
  • Digital channels
  • Microwave
  • Electric kettle
  • Shower
  • Housekeeping (on request)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Malaysia House - This restaurant specializes in Malaysian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 7:30 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance.

The front desk at this property is open daily from 8:00 AM - 7:30 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available.

  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Private entrance
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Hotel Names

  • Cosmopolitan Motel & Serviced Apartments
  • Cosmopolitan Motel & Serviced Apartments Rockhampton
  • Cosmopolitan Serviced
  • Cosmopolitan Serviced Rockhampton
  • Cosmopolitan Motel Serviced Apartments Rockhampton
  • Cosmopolitan Motel Serviced Apartments
  • The Cosmopolitan Motel Serviced Apartments
  • The Cosmopolitan Motel and Serviced Apartments Motel
  • The Cosmopolitan Motel and Serviced Apartments Rockhampton
  • The Cosmopolitan Motel and Serviced Apartments Motel Rockhampton
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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.