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3.6 out of 5

"The location is accessible and the staff is nice and friendly. the room is located in level 3 and it has the view of the bridge and the city. it is go ... " More

By a verified traveller on Wed 21 Feb 2024

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Hotel Description

The Cosmopolitan Motel and Serviced Apartments puts you in the heart of Rockhampton, within just a 10-minute stroll of Pilbeam Theatre and Archer Park Station & Steam Train Museum. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking.

The restaurant, Malaysia House, serves Malaysian cuisine and is open for lunch and dinner. The motel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find free WiFi in public areas and laundry facilities.

Sights within a 10-minute walk of this 3.5-star Rockhampton motel include Rockhampton Art Gallery and 2nd World War Memorial Aquatic Centre.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$80* Per night/room 19 Apr. - 20 Apr.

Deluxe One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Three Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Cosmopolitan Motel and Serviced Apartments ratings based on 366 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Cosmopolitan Motel and Serviced Apartments

Everyone (174) Couples (59) Business (1) Family (97)
2 out of 5
first I had to hip and shoulder my way through door as it was sticking and then wipe the ants off the bed before sitting down we could barely sleep with the traffic sounds I was pretty convinced that a semi truck or street racer was coming through the room at some stage! Oh and if we had fire we would’ve had know because the fire alarm had been removed . It was close to everything we was in town for.

Posted by on 3 Mar. 2024

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3 out of 5
The location is accessible and the staff is nice and friendly. the room is located in level 3 and it has the view of the bridge and the city. it is good for young people but for seniors stairs is a bit hard to go up/down the building.

Posted by on 21 Feb. 2024

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Comment from Hotel Management

1 Mar. 2024 by Tristan

Dear Montiner,Thank you so much for taking the time to write a review.I was very happy to read that you enjoyed the views and the friendly staff and will certainly let the staff know that they hit the mark there.We take feedback very seriously as it is extremely important to us. We discuss any issues guests have with our staff so that we can ensure it will not happen for any future stays.I hope to welcome you back in the near future so that you can experience the beautiful views our motel and town has to offer, that you loved. It would be our pleasure to see you again. Thank you.Sincerely,Cosmopolitan Motel

3 out of 5
I thought there may have been cutlery, plates, or dishes. Aircon was good. Bed was comfortable, good pillows, clean linen.

Posted by on 12 Feb. 2024

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Comment from Hotel Management

13 Feb. 2024 by Tristan

Dear Cynthia I am so thrilled that you had a great stay with us and took the time to share your feedback.We truly appreciate it. We hope that you will return to The Cosmopolitan Motel when you are back in town.Cutlery is available at the Motel Reception and we are sorry you didn't see the signs up. But with this feedback we will look into having the cutlery in the rooms for better guest satisfaction We look forward to hosting you again.Sincerely,Tristan

1 out of 5
Extremely noisy, no numbered parking, air conditioner was so noisy you literally couldn’t sleep. People yelling and fighting in the motel car park. Zero water pressure when a shower is all you want after travelling for over 7 hours. No phone reception at all inside the rooms so all calls & texts had to be made outside with the mosquitos and undesirable’s lurking around. Beds were clean but the place is so old & run down and the location sounds, looks & feels so unsafe!!

Posted by on 18 Jan. 2024

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4 out of 5

Posted by on 15 Jan. 2024

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1 out of 5
The whole apartment was not what's advertised. Split level with some creepy stairs my 3-year-old couldn't climb, lights didn't work in an already very dark apartment. Not a comfortable feel while in the place for the children. They were referring to a creepy door under the staircase, just really bad vibes and when expressed we were uncomfortable and moving to another hotel, we weren't granted our refund. Very disappointing but as a mum and 3 children I wouldn't recommend.

Posted by on 15 Jan. 2024

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4 out of 5

Posted by on 11 Jan. 2024

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5 out of 5
Great when travelling.

Posted by on 11 Jan. 2024

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5 out of 5
I enjoyed the location to were I was working and the friendliest of staff

Posted by on 8 Jan. 2024

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3 out of 5
Convenient location

Posted by on 8 Jan. 2024

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About the The Cosmopolitan Motel and Serviced Apartments

Location 11 Albert Street, Rockhampton, QLD 4700

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, barbecue grills, and a garden are also featured at The Cosmopolitan Motel and Serviced Apartments. Free self parking is available. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Smoking is allowed in designated areas at this 3.5-star Rockhampton motel.

  • 38 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 1994
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: North Rockhampton Station (2.2 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

The Cosmopolitan Motel and Serviced Apartments offers 38 air-conditioned accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

  • Flat-screen television
  • Digital channels
  • Microwave
  • Electric kettle
  • Shower
  • Housekeeping (on request)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Malaysia House - This restaurant specializes in Malaysian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:30 PM

Special check-in instructions:

The front desk is open daily from 6:30 AM - 6:30 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance.

The front desk at this property is open daily from 6:30 AM - 6:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Private entrance
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cosmopolitan Motel & Serviced Apartments
  • Cosmopolitan Motel & Serviced Apartments Rockhampton
  • Cosmopolitan Serviced
  • Cosmopolitan Serviced Rockhampton
  • Cosmopolitan Motel Serviced Apartments Rockhampton
  • Cosmopolitan Motel Serviced Apartments
  • The Cosmopolitan Motel Serviced Apartments
  • The Cosmopolitan Motel Serviced Apartments
  • The Cosmopolitan Motel and Serviced Apartments Motel
  • The Cosmopolitan Motel and Serviced Apartments Rockhampton
  • The Cosmopolitan Motel and Serviced Apartments Motel Rockhampton
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.