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3.6 out of 5

"Great for a night. Pool refreshing. " More

By a verified traveller on Sat 08 Jan 2022

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Hotel Description

The Cosmopolitan Motel and Serviced Apartments puts you in the heart of Rockhampton, within just a 10-minute stroll of Pilbeam Theatre and Archer Park Station & Steam Train Museum. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking.

Flat-screen TVs with digital channels are featured in all 38 rooms, and you can enjoy free WiFi, hair dryers, and irons/ironing boards. Housekeeping is available on request.

The restaurant, Malaysia House, serves Malaysian cuisine and is open for lunch and dinner. The motel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find free WiFi in public areas and laundry facilities.

Sights within a 20-minute walk of this 3.5-star Rockhampton motel include Rockhampton Showgrounds and Rockhampton Hospital.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$80* Per night/room 20 Feb. - 21 Feb.

Deluxe One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Three Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Cosmopolitan Motel and Serviced Apartments ratings based on 285 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Cosmopolitan Motel and Serviced Apartments

Everyone (140) Couples (42) Business (1) Family (82)
1 out of 5
We arrived and checked in. Once we were at our rooms it was apparent that it was not suitable for families. Other guests were using drugs, consuming large quantities of alcohol and swearing loudly. Two of the three rooms we booked were full of mosquitos. We thought we would be OK as it was a single night stay however after about an hour, we decided it was not safe to stay there and checked out and stayed elsewhere. The management would not entertain a refund or even part refund. I would strongly recommend avoid staying at this motel. Further the photos online make it look a lot nicer than what it is.

Posted by on 17 Jan. 2022

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Comment from Hotel Management

19 Jan. 2022 by Cosmopolitan Motel & Serviced Apartments

Dear Guest, Thank you for your review.

4 out of 5
Great for a night. Pool refreshing.

Posted by on 8 Jan. 2022

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Comment from Hotel Management

8 Jan. 2022 by Cosmopolitan Motel & Serviced Apartments

Dear guest, Thank you for your review. We are happy to hear that you enjoyed your stay with us. Regards, Cosmopolitan Motel & Serviced Apartments

3 out of 5
Clean but only3sugar

Posted by on 28 Dec. 2021

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Comment from Hotel Management

29 Dec. 2021 by Cosmopolitan Motel and Serviced Apartments

Dear Guest, Thank you for your review. Maybe my staff they forgot to refill sugar. I would like to apologize for it. If you have brought this matter to reception we would have been more than happy to provide you more sugar. Hope to see you soon. Thank you

3 out of 5
Comfortable beds and a nice shower temp / pressure but not very clean room with lots of bugs around, I wouldn’t stay again for the reason of bugs creating a feeling of discomfort.

Posted by on 23 Dec. 2021

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Comment from Hotel Management

27 Dec. 2021 by Cosmopolitan Motel & Serviced Apartments

Dear Guest, Thank you for your review. We have taken this on board and this issue has now been sorted. Regards, Cosmopolitan Motel & Serviced Apartments

5 out of 5
Nice, clean place, very comfortable. Friendly staff.

Posted by on 20 Dec. 2021

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Comment from Hotel Management

21 Dec. 2021 by Cosmopolitan Motel and Serviced Apartments

Dear Guest, Thank you for your review. We are glad that you enjoyed your stay with us. Hope to see you soon in near future. Thank you

2 out of 5
beds were old and uncomfortable,could feel the springs in mattress all night

Posted by on 15 Dec. 2021

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Comment from Hotel Management

16 Dec. 2021 by Cosmopolitan Motel and Serviced Apartments

Dear Guest, Thank you for your review. Sorry for the inconvenience caused. We will look into the matter and fix it at the earliest. Hope to see you in near future. Thank you

5 out of 5
Very comfortable sleep.

Posted by on 29 Nov. 2021

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Comment from Hotel Management

30 Nov. 2021 by Cosmopolitan Motel & Serviced Apartments

Dear Guest, Thank you for your review. We are happy to hear that you enjoyed your stay with us. Hope to see you again soon. Regards, Cosmopolitan Motel & Serviced Apartments

5 out of 5
Very comfortable bed. Very good value for money. Great place to sleep a night on a long trip, aircon worked well

Posted by on 25 Nov. 2021

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Comment from Hotel Management

25 Nov. 2021 by Cosmopolitan Motel and Serviced Apartments

Dear Guest, Thank you for your review. We are glad that you enjoyed your stay with us. See you in near future. Thank you

2 out of 5
Don’t know where that photo was taken doesn’t look anything like that. The noise was horrendous from the highway just feel like we were conned into thinking this was a modern motel where in reality it is very old.

Posted by on 23 Nov. 2021

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Comment from Hotel Management

23 Nov. 2021 by Cosmopolitan Motel & Serviced Apartments

Dear Guest, Thank you for your review. We are saddened to hear that you did not enjoy your stay with us. If you had of presented to reception they could've tried to relocate you to a different room with minimal noise interference. In the future we will be renovating some of our apartments Regards, Cosmopolitan Motel & Serviced Apartments

4 out of 5
Good place to stay

Posted by , from BUDERIM on 15 Nov. 2021

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Comment from Hotel Management

15 Nov. 2021 by Cosmopolitan Motel & Serviced Apartments

Dear Guest, Thank you for your review. We are happy to hear that you enjoyed your stay with us. Hope to see you again soon. Regards, Cosmopolitan Motel & Serviced Apartments

About the The Cosmopolitan Motel and Serviced Apartments

Location 11 Albert Street, Rockhampton, QLD 4700

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, barbecue grills, and a garden are also featured at The Cosmopolitan Motel and Serviced Apartments. Free self parking is available. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Smoking is allowed in designated areas at this 3.5-star Rockhampton motel.

  • 38 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 1994
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: North Rockhampton Station (2.2 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

The Cosmopolitan Motel and Serviced Apartments offers 38 air-conditioned accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

  • Flat-screen television
  • Digital channels
  • Microwave
  • Electric kettle
  • Shower
  • Housekeeping (on request)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Malaysia House - This restaurant specializes in Malaysian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:30 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 7:30 PM
  • Saturday - Sunday: 8:00 AM - 6:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 7:30 PM
  • Saturday - Sunday: 8:00 AM - 6:00 PM
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Guests can access their accommodation through a private entrance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-out is available.

  • No lifts
  • Debit cards not accepted
  • Staffed front desk
  • Private entrance
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Hotel Names

  • Cosmopolitan Motel & Serviced Apartments
  • Cosmopolitan Motel & Serviced Apartments Rockhampton
  • Cosmopolitan Serviced
  • Cosmopolitan Serviced Rockhampton
  • Cosmopolitan Motel Serviced Apartments Rockhampton
  • Cosmopolitan Motel Serviced Apartments
  • The Cosmopolitan Motel Serviced Apartments
  • The Cosmopolitan Motel and Serviced Apartments Motel
  • The Cosmopolitan Motel and Serviced Apartments Rockhampton
  • The Cosmopolitan Motel and Serviced Apartments Motel Rockhampton
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.