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3.8 out of 5

"Most of the TV channels didn't work. Hot water was only warm. A/C was noisy and difficult to adjust. " More

By a verified traveller on Fri 19 Jun 2020

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Hotel Description

The Cosmopolitan Motel and Serviced Apartments puts you in the heart of Rockhampton, within just a 10-minute stroll of Pilbeam Theatre and Archer Park Station & Steam Train Museum. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking.

Free WiFi, flat-screen TVs, and hair dryers are featured in all 38 rooms. Microwaves and irons/ironing boards are also available.

The restaurant, Malaysia House, serves Malaysian cuisine and is open for lunch and dinner. The motel's own bar/lounge is a nice place to enjoy a drink. Additionally, you'll find free WiFi in public areas and laundry facilities.

Sights within a 20-minute walk of this 3.5-star Rockhampton motel include Rockhampton Art Gallery and Rockhampton Hospital.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$81* Per night/room 11 Aug. - 12 Aug.

Deluxe One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Three Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Cosmopolitan Motel and Serviced Apartments ratings based on 226 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Cosmopolitan Motel and Serviced Apartments

Everyone (124) Couples (27) Business (1) Family (67)
4 out of 5

Posted by on 12 Jul. 2020

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Comment from Hotel Management

12 Jul. 2020 by Cosmopolitan Motel and Serviced Apartments

Dear guest, Thank you for your feed. Its good to know that your experience was good with us. Hope to see you in near future.

2 out of 5
Bathroom not clean Clean. Showerhead unstable...not holding in its place. No remote for the Air Con... so had to contend with switch from the wall. Couldn't adjust Air Con. Rang Reception for assistance but no one in there at about 9.00pm.

Posted by on 7 Jul. 2020

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Comment from Hotel Management

7 Jul. 2020 by Cosmopolitan Motel

Dear guest, Sorry for the trouble that you faced. We close at 7:30 in the evening. If you would have called the hotel number there would have someone to assist you. I am so sorry that you have to go through this. If we could get the details of your stay we could make it right next time. We apologise for the inconvenience caused.Stay safe

1 out of 5
This place should be shut down, on the corner of a main intersection, not only did the noise of the traffic keep me awake all night but so did all the illegal activity going on in all the other apartments, as well as kids fighting infront of the motel driveway. Felt extremely unsafe. Stopped here to break my drive from Cairns to Gold Coast, because it was only to sleep in I thought I didn’t need a fancy hotel room, how wrong was I. Bed sheet had blood on it, tea cups needed to be rewashed, toilet cleaning brush stainless steel all completely rusted, wardrobe doors broken, list goes on! Absolutely would not recommend this place!

Posted by , from Gold Coast on 21 Jun. 2020

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Comment from Hotel Management

21 Jun. 2020 by Cosmopolitan Motel and Servied Apartments

Thank you for taking time to leave us a review. We sincerely apologise for any inconvenience caused, We are getting CCTv installed in our motel so that everyone can feel safe.

4 out of 5
Most of the TV channels didn't work. Hot water was only warm. A/C was noisy and difficult to adjust.

Posted by on 19 Jun. 2020

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Comment from Hotel Management

19 Jun. 2020 by Cosmopolitan Motel and Service apartments

If you could contact us directly to give us more details about your stay, it would be very much appreciated, as we want to ensure that our future guests gets the most comfortable experience when they stay with us. You can email us at reception@cosmorocky.com.au or call us at 07 4922 4933 at your earliest convenience should you choose to do so.

4 out of 5
Very clean the property had good parking great staff, good amenities

Posted by , from Yeppoon on 2 Apr. 2020

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Comment from Hotel Management

2 Apr. 2020 by Cosmopolitan Motel and Serviced Apartment

Hi Josh, Thank you so much for taking your time to leave us a review. It was so lovely to have you here. We are very happy to hear you had a wonderful stay with us and we look forward to seeing you again next time when you travel to Rockhampton!

3 out of 5
Good location. Bit noisy because of highway needs an upgrade

Posted by on 9 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Cosmopolitan Motel and Serviced Apartment

Thank you for taking time to leave us a review. We sincerely apologise for any inconvenience the noise from the main road may have caused you during your stay with us. We are so glad to inform you that we will be commencing refurbishments in our guest rooms. As part of the refurbishments, we will be installing new windows with better sound-proofing qualities. This will allow our guests to enjoy a quieter environment when they are staying with us in future. If you are coming back to Rockhampton next time, please feel free to contact us directly so we can take care of you personally.

1 out of 5
Old photos. Looks underaverage in real. Stained sheets. TV didnt work. Horribly uncomfortable hard beds.

Posted by on 30 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by Ashish

Thank you for you time for the review. We would like to apologize for what happened. Hoping to welcome you again.

1 out of 5
The whole place has gone down in my books and they need to renovate or fix the rooms

Posted by on 18 Jan. 2020

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Comment from Hotel Management

18 Jan. 2020 by Ashish

Hi jackie, Thank you for the feedback. The message has been delivered to upper level management and they are reviewing everything. There will be changes soon in the motel. Thank you.

2 out of 5
We had 2 rooms and the Aircon was filthy in both rooms we asked to have it cleaned and after it was cleaned it didn't cool the room down. We asked for another room which we were given and the Aircon in that room was filthy as well. Traffic noise was bad but the beds were ok, good water pressure and a hot shower.

Posted by on 27 Dec. 2019

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Comment from Hotel Management

27 Dec. 2019 by Ashish

Hi, Thanks for your feedback. We apologize for the inconvenience. We already informed our maintenance to clean all the Air-cons. Now they are all clean. I hope I can welcome you back in the near future!

4 out of 5
The room was as advertised, staff were very helpful and accommodating, room clean.

Posted by on 25 Dec. 2019

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Comment from Hotel Management

27 Dec. 2019 by Ashish

Thanks so much for your review! Weare glad that you enjoyed the stay with us. Really appreciate your comments about our service and cleanliness. I hope to see you again very soon!

About the The Cosmopolitan Motel and Serviced Apartments

Location 11 Albert Street, Rockhampton, QLD 4700

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, barbecue grills, and a garden are also featured at The Cosmopolitan Motel and Serviced Apartments. Free self parking is available. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Smoking is allowed in designated areas at this 3.5-star Rockhampton motel.

  • 38 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 1994
  • Dining venue
  • Bar or lounge
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rockhampton, QLD (ROK) (3.4 km / 2.1 mi)
  • Train station: Rockhampton Station (2.7 km / 1.6 mi)
  • Parking: Free self parking

Room Amenities

The Cosmopolitan Motel and Serviced Apartments offers 38 air-conditioned accommodations with hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Bathrooms include showers. This Rockhampton motel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Flat-screen television
  • Premium channels
  • Microwave
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Malaysia House - This restaurant specializes in Malaysian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Guests can access their accommodation through a private entrance.

The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place.Contactless check-out is available.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitiser
  • Private entrance
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Hotel Names

  • Cosmopolitan Motel & Serviced Apartments
  • Cosmopolitan Motel & Serviced Apartments Rockhampton
  • Cosmopolitan Serviced
  • Cosmopolitan Serviced Rockhampton
  • Cosmopolitan Motel Serviced Apartments Rockhampton
  • Cosmopolitan Motel Serviced Apartments
  • The Cosmopolitan Motel Serviced Apartments
  • The Cosmopolitan Motel and Serviced Apartments Motel
  • The Cosmopolitan Motel and Serviced Apartments Rockhampton
  • The Cosmopolitan Motel and Serviced Apartments Motel Rockhampton
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.