Mercure Rockhampton Deals & Reviews (Rockhampton, AUS)

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Rockhampton •1 room

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Rockhampton • 1 room

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Rockhampton Hotels
Mercure Rockhampton, Rockhampton, current page

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4.0 out of 5

Very good!

See all 591 Wotif Reviews

"Location was good - river view room. Local shops and cafes seem limited - many shops closed in CBD " More

By a verified traveller on Tue 01 Sep 2020

Points Of Interest

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View Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Mercure Rockhampton puts you in the heart of Rockhampton, within steps of Pilbeam Theatre and Rockhampton Art Gallery. Highlights at this hotel include in-room balconies.

All 74 rooms feature TVs with satellite channels, and you can enjoy safes, hair dryers, and phones. Irons/ironing boards, desks, and free toiletries are also available.

This business-friendly hotel offers free WiFi in public areas, a business center, and a 24-hour front desk. Other amenities include laundry facilities, express check-out, and dry cleaning/laundry services.

Sights within a 10-minute walk of this 4-star Rockhampton hotel include Archer Park Station & Steam Train Museum and within 30 minutes you'll find Rockhampton Showgrounds.

Mercure Rockhampton ratings based on 591 Verified Reviews

Review Summary

4.0 out of 5 4.0 out of 5.0

Room cleanliness 4.0 out of 5.0

Service & staff 4.0 out of 5.0

Room comfort 3.5 out of 5.0

Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Rockhampton

5 out of 5

Posted by a verified traveller on 21 Sep. 2020

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4 out of 5

Posted by a verified traveller on 9 Sep. 2020

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Comment from Hotel Management

9 Sep. 2020 by Karley - Hotel Manager

Dear Anonymous, Thank you for rating your stay 4 out of 5! Regards, Karley Beasy Hotel Manager

4 out of 5

Location was good - river view room. Local shops and cafes seem limited - many shops closed in CBD

Posted by Brett, from Brisbane on 1 Sep. 2020

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Comment from Hotel Management

3 Sep. 2020 by Karley - Hotel Manager

Dear Brett, Thank you for taking the time to review your stay. Regards, Karley Beasy Hotel Manager

3 out of 5

We actually requested alternate accommodation to this site, your service changed it without letting us know. We requested a river side room which was not on the reservation. What does that tell you about wotif?

Posted by Mike, from Brisbane on 21 Aug. 2020

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Comment from Hotel Management

23 Aug. 2020 by Karley - Hotel Manager

Dear Mike, I am sorry to read that you had some issues with your booking. This review comes straight to the hotel, so I am unfortunately unable to provide an insights to this issue. I do hope that you enjoyed your stay with us. Regards, Karley Beasy Hotel Manager

4 out of 5

I liked how clean and organised the checkin and hotel room were

Posted by a verified traveller on 2 Aug. 2020

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Comment from Hotel Management

3 Aug. 2020 by Karley - Hotel Manager

Thank you Anonymous for your review!

2 out of 5

Posted by a verified traveller on 29 Jul. 2020

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Comment from Hotel Management

31 Jul. 2020 by Hotel Manager

Dear Anonymous, Thank your for rating your stay. Regards, Karley Beasy Hotel Manager

5 out of 5

Great location for walking on esplanade and Coffee Club. Service was excellent and rooms clean and modern and had a bath!!

Posted by Lexy, from Australia on 26 Jul. 2020

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Comment from Hotel Management

31 Jul. 2020 by Hotel Manager

Dear Lexy, Thank you for reviewing your stay! I am pleased that your enjoyed your stay with us and hope we can welcome you back again. Regards, Karley Beasy Hotel Manager

2 out of 5

1st room I was given stunk & was very worn, room the reassigned to me smelt better but was very tired.... torn & badly stained carpets & furniture aswell as blown light bulbs on bedside lamps. I won’t be staying here again

Posted by a verified traveller on 22 Jul. 2020

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Comment from Hotel Management

23 Jul. 2020 by Karley

Dear Anonymous, Thank you for taking the time to review your stay with us. I am disappointed to read that you were unhappy with your stay. I do appreciate you providing this feedback and will certainly take this on board to rectify these issues. Regards, Karley Beasy Hotel Manager

5 out of 5

Always a friendly welcome & service, clean rooms, comfortable bed, nice & quiet

Posted by Mick, from Sydney on 29 Jun. 2020

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Comment from Hotel Management

22 Jul. 2020 by Karley - Hotel Manager

Hi Mick, Thank you so much for the wonderful review! We hope to see you again soon!

5 out of 5

Great quiet location. Close to a number of restaurants and the river walk way. Staff were amazing.

Posted by a verified traveller on 20 May 2020

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Comment from Hotel Management

21 May 2020 by Sheridan Thompson

Thank you for your feedback regarding your recent experience at Travelodge Hotel Rockhampton. We appreciate your understanding the amendments we have made to the Hotel in accordance with the recommendations from the Australian Government and the World Health Organisation. We are delighted you had an enjoyable stay and look forward to seeing you again soon. Yours sincerely, Sheridan Thompson Duty Manager

About the Mercure Rockhampton

Location 86 Victoria Parade, Rockhampton, QLD 4700

Property Features

Public spaces have free WiFi. A business center and a meeting room are available. The business-friendly Mercure Rockhampton also features laundry facilities, dry cleaning/laundry services, and express check-out. This 4-star Rockhampton hotel is smoke free.

74 guestrooms or units
8 levels
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Elevator
No smoking on site

Family Friendly Amenities

Family property
Free WiFi
Laundry facilities

Internet

Available in some public areas: Free WiFi

Transport

Airport: Rockhampton, QLD (ROK) (4 km / 2.5 mi)
Train station: North Rockhampton Station (2 km / 1.3 mi)

Room Amenities

Mercure Rockhampton offers 74 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Televisions come with satellite channels and pay movies. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Private balcony
Television
Satellite channels
Movies for purchase
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Wardrobe or closet

Hotel Policies

Check-in

Check-in time starts at 2 PM
Check-in time ends at anytime
Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! One child 12 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for AUD 40.0 per day.

Pet Policy

No pets allowed, but service animals are welcome

Policies

WiFi Policy: Up to 100mbs data is complimentary per 24 hours, per room; up to 4 devices can connect. Additional data is available for the remainder of the 24 hour period (surcharge).

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

One child stays free
Service animals are allowed
Service animals are exempt from fees/restrictions
Credit card pre-authorisation
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Staff temperature checks are not conducted regularly
Masks are not compulsory at the property
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is not available
Commonly touched surfaces are cleaned with disinfectant
Reservation is not required for facilities on site
Property confirms they are implementing guest safety measures
Property follows sanitisation practices of Ecolab (3rd party expert - Global)
Contactless check-out is not available
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Mobile key entry is not available
Food service not has not been amended for enhanced safety
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Events/parties not allowed
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
Debit cards
No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for wired Internet in public areas: AUD 9.95 per day (rates may vary)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: AUD 40.0 per day
Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Rockhampton Travelodge
Travelodge Hotel Rockhampton
Travelodge Rockhampton
Rockhampton Travel Lodge
Travel Lodge Rockhampton
Travelodge Rockhampton Hotel Rockhampton
Travelodge Rockhampton Hotel
Mercure Rockhampton Hotel
Travelodge Hotel Rockhampton
Mercure Rockhampton Rockhampton
Mercure Rockhampton Hotel Rockhampton

You should know

One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Mercure Rockhampton