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4.0 out of 5

"I liked how clean and organised the checkin and hotel room were " More

By a verified traveller on Sun 02 Aug 2020

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Hotel Description

Mercure Rockhampton puts you in the heart of Rockhampton, within steps of Pilbeam Theatre and Rockhampton Art Gallery. Highlights at this hotel include in-room balconies.

All 74 rooms feature TVs with satellite channels, and you can enjoy safes, hair dryers, and phones. Irons/ironing boards, desks, and free toiletries are also available.

This business-friendly hotel offers free WiFi in public areas, a business center, and a 24-hour front desk. Other amenities include laundry facilities, express check-out, and dry cleaning/laundry services.

Sights within a 10-minute walk of this 4-star Rockhampton hotel include Archer Park Station & Steam Train Museum and within 30 minutes you'll find Rockhampton Showgrounds.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$127* Per night/room 16 Aug. - 17 Aug.

View Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Mercure Rockhampton ratings based on 587 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Rockhampton

Everyone (309) Couples (178) Business (4) Family (88)
4 out of 5
I liked how clean and organised the checkin and hotel room were

Posted by on 2 Aug. 2020

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Comment from Hotel Management

3 Aug. 2020 by Karley - Hotel Manager

Thank you Anonymous for your review!

2 out of 5

Posted by on 29 Jul. 2020

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Comment from Hotel Management

31 Jul. 2020 by Hotel Manager

Dear Anonymous, Thank your for rating your stay. Regards, Karley Beasy Hotel Manager

5 out of 5
Great location for walking on esplanade and Coffee Club. Service was excellent and rooms clean and modern and had a bath!!

Posted by , from Australia on 26 Jul. 2020

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Comment from Hotel Management

31 Jul. 2020 by Hotel Manager

Dear Lexy, Thank you for reviewing your stay! I am pleased that your enjoyed your stay with us and hope we can welcome you back again. Regards, Karley Beasy Hotel Manager

2 out of 5
1st room I was given stunk & was very worn, room the reassigned to me smelt better but was very tired.... torn & badly stained carpets & furniture aswell as blown light bulbs on bedside lamps. I won’t be staying here again

Posted by on 22 Jul. 2020

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Comment from Hotel Management

23 Jul. 2020 by Karley

Dear Anonymous, Thank you for taking the time to review your stay with us. I am disappointed to read that you were unhappy with your stay. I do appreciate you providing this feedback and will certainly take this on board to rectify these issues. Regards, Karley Beasy Hotel Manager

5 out of 5
Always a friendly welcome & service, clean rooms, comfortable bed, nice & quiet

Posted by , from Sydney on 29 Jun. 2020

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Comment from Hotel Management

22 Jul. 2020 by Karley - Hotel Manager

Hi Mick, Thank you so much for the wonderful review! We hope to see you again soon!

5 out of 5
Great quiet location. Close to a number of restaurants and the river walk way. Staff were amazing.

Posted by on 20 May 2020

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Comment from Hotel Management

21 May 2020 by Sheridan Thompson

Thank you for your feedback regarding your recent experience at Travelodge Hotel Rockhampton. We appreciate your understanding the amendments we have made to the Hotel in accordance with the recommendations from the Australian Government and the World Health Organisation. We are delighted you had an enjoyable stay and look forward to seeing you again soon. Yours sincerely, Sheridan Thompson Duty Manager

5 out of 5
I visited while corona virus was ramping up and staff went to great lengths to advise me of the possible threat to myself and others

Posted by on 23 Mar. 2020

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Comment from Hotel Management

24 Mar. 2020 by Karley

Dear Matt, Thank you for reviewing your stay with us. We do take the health and safety of our guests' very seriously, and given the current situation, we have implemented a number of extra measures. I am so pleased the team looked after you well! Regards, Karley Beasy Hotel Manager

5 out of 5

Posted by on 1 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Karley Beasy

Dear Anonymous, Thank you for taking the time to rate your stay with us here at Travelodge Hotel Rockhampton. Regards, Karley Beasy Hotel Manager

2 out of 5
Carpet had stains, bed was sagging and looks like its never been replaced since the building was constructed. Room was terrible.

Posted by on 27 Feb. 2020

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Comment from Hotel Management

13 Mar. 2020 by Karley Beasy

Dear Anonymous, Thank you for providing feedback on your stay. I am disappointed to read that you were dissatisfied with your room. I am not aware of any beds that are sagging as such, but we do have some mattresses that are softer than others and preference does differ from person to person. We are always more than happy to accommodate any preferences. Our reception team are available 24 hours a day to assist with any issues. Regards, Karley Beasy Hotel Manager

1 out of 5
Do not bring your family to this establishment. Family room? Try budget cleaning room. After reluctantly putting my just turned 1 year old down on the mystery stained carpet. She had a crawl around and found 1 pen lid 2 cockroaches and a dirty tissue. Being late at night when this happened we merely quarantined the wriggly child on the bed.

Posted by on 24 Feb. 2020

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Comment from Hotel Management

13 Mar. 2020 by Karley Beasy

Dear Anonymous, I am very sorry to hear that your recent stay with us did not meet your expectations and was disappointed to learn that you encountered these issues in your room. Cleanliness is an area that we do pride ourselves on, so this feedback has been taken seriously and appropriate action has been taken to ensure such an issue does not happen again. I appreciate you bringing this to our attention. Regards, Karley Beasy Hotel Manager

Property Features

Public spaces have free WiFi. A business center and a meeting room are available. The business-friendly Mercure Rockhampton also features laundry facilities, dry cleaning/laundry services, and express check-out. This 4-star Rockhampton hotel is smoke free.

  • 74 guestrooms or units
  • 8 levels
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Transport

  • Airport: Rockhampton, QLD (ROK) (4 km / 2.5 mi)
  • Train station: North Rockhampton Station (2 km / 1.3 mi)

Room Amenities

Mercure Rockhampton offers 74 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Televisions come with satellite channels and pay movies. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Private balcony
  • Television
  • Satellite channels
  • Movies for purchase
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

WiFi Policy: Up to 100mbs data is complimentary per 24 hours, per room; up to 4 devices can connect. Additional data is available for the remainder of the 24 hour period (surcharge).

This hotel will place a credit/debit card pre-authorization for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wired Internet in public areas: AUD 9.95 per day (rates may vary)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rockhampton Travelodge
  • Travelodge Hotel Rockhampton
  • Travelodge Rockhampton
  • Rockhampton Travel Lodge
  • Travel Lodge Rockhampton
  • Travelodge Rockhampton Hotel Rockhampton
  • Travelodge Rockhampton Hotel
  • Mercure Rockhampton Hotel
  • Travelodge Hotel Rockhampton
  • Mercure Rockhampton Rockhampton
  • Mercure Rockhampton Hotel Rockhampton

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.