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4.2 out of 5

"Buffet breakfast was amazing, and the staff were excellent. They also had an option for secure parking that wasn't far away so all in all, it was a ve ... " More

By a verified traveller on Wed 20 Apr 2022

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Hotel Description

Hotel Grand Chancellor Townsville puts you in the heart of Townsville, within just a 10-minute stroll of Perc Tucker Regional Gallery and Maritime Museum of Townsville. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour gym.

LCD TVs with digital channels are featured in all 200 rooms, and you can enjoy free WiFi, safes, and hair dryers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Additionally, phones, irons/ironing boards, and desks are available.

The restaurant, Sugar Shaker Restaurant, is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Business travelers can take advantage of conference space and a business center. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

With a stay at this 4.5-star Townsville hotel, you'll be 1.2 km (0.7 mi) from Magnetic Island Ferry Terminal.

Standard Twin

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$146* Per night/room 29 May - 30 May

Standard King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Grand Chancellor Townsville ratings based on 276 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Grand Chancellor Townsville

Everyone (187) Couples (42) Business (3) Family (29)
5 out of 5
Service

Posted by on 6 May 2022

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Comment from Hotel Management

11 May 2022 by Melita Borg, Guest Services Manager

Dear John, Thank you for choosing to stay with us during your visit to Townsville. We appreciate your feedback and look forward to welcoming you back again the near future. Kind regards,

5 out of 5
Buffet breakfast was amazing, and the staff were excellent. They also had an option for secure parking that wasn't far away so all in all, it was a very good stay.

Posted by on 20 Apr. 2022

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Comment from Hotel Management

14 May 2022 by Melita Borg, Guest Services Manager

Dear Penny, I appreciate you taking the time to share your feedback after your recent stay. I'm so pleased that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards,

5 out of 5
Loved the view of the city, the bed was so comfortable, loved the 24hour room service

Posted by on 9 Apr. 2022

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Comment from Hotel Management

12 Apr. 2022 by Melita Borg, Guest Services Manager

Dear Paula, Thank you for choosing to stay with us during your visit to Townsville. We appreciate your feedback and look forward to welcoming you back again the near future. Kind regards,

3 out of 5
Staff for breakfast were apologised and accommodated our booking quickly but messed around for payments but got it sorted in the end

Posted by on 21 Mar. 2022

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Comment from Hotel Management

27 Mar. 2022 by Hotel Grand Chancellor

Dear Janelle, Thank you for choosing to stay with us during your visit to Townsville. We are dedicated to continually improving our service, so your feedback is greatly appreciated. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

2 out of 5
Car parking inconveniently located. Aircon appeared to be less effective during early hours making it most uncomfortable.

Posted by on 5 Mar. 2022

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Comment from Hotel Management

9 Mar. 2022 by Melita Borg, Guest Services Manager

Dear Ian, Thank you for choosing to stay with us during your visit to Townsville. We are dedicated to continually improving our service, so your feedback is greatly appreciated. I do hope that the aircon issues was reported at the time so that the maintenance was able to investigate and resolve matter. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards,

5 out of 5
Clean And Tidy

Posted by on 17 Feb. 2022

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Comment from Hotel Management

28 Feb. 2022 by Melita Borg, Guest Services Manager

Dear Scott, Thank you for choosing to stay with us during your visit to Townsville. We appreciate your feedback and look forward to welcoming you back again the near future. Kind regards,

4 out of 5
Accomodation was overall pleasing. Staff were courteous and friendly.

Posted by on 17 Jan. 2022

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Comment from Hotel Management

21 Jan. 2022 by Hotel Grand Chancellor

Dear Bev, I appreciate you taking the time to share your feedback after your recent stay. I'm so pleased that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville.

5 out of 5
Property was clean and tidy, with comfortable bed and huge shower. Staff were very friendly and helpful, and immaculately dressed. Restaurant was delicious! Will certainly be back.

Posted by on 11 Jan. 2022

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Comment from Hotel Management

14 Jan. 2022 by Melita Borg, Guest Services Manager

Dear Ashleigh, I appreciate you taking the time to share your feedback after your recent stay. I'm so pleased that you found our team friendly and helpful. We are dedicated to continually improving our service, so thank you. We look forward to welcoming you back on your next visit to Townsville. Kind regards,

4 out of 5

Posted by on 9 Jan. 2022

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5 out of 5
Great location, nice view and kids love the game room, highly recommended

Posted by on 6 Jan. 2022

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Comment from Hotel Management

7 Jan. 2022 by Hotel Grand Chancellor

Dear Xiaoxiao, Thank you for taking the time to write your very complimentary review. We appreciate your feedback and look forward to welcoming you back again the near future.

About the Hotel Grand Chancellor Townsville

Location 334 Flinders Street, Townsville, QLD 4810

Property Features

Hotel Grand Chancellor Townsville offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Grand Chancellor Townsville. For a fee, parking is available. This 4.5-star Townsville hotel is smoke free.

  • 200 guestrooms or units
  • 20 levels
  • Built in 1976
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: Townsville Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries. This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in January 2017.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.

Sugar Shaker Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 21 for adults and AUD 12 for children (approximately)
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Townsville
  • Grand Chancellor Townsville
  • Townsville Holiday Inn
  • Holiday Inn Townsville Hotel Townsville
  • Holiday Inn Townsville Hotel
  • Holiday Inn Townsville
  • Grand Chancellor Townsville
  • Hotel Grand Chancellor Townsville Hotel
  • Hotel Grand Chancellor Townsville Townsville
  • Hotel Grand Chancellor Townsville Hotel Townsville

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.