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Hotel Grand Chancellor Townsville

4.5 star property
Hotel with a restaurant, near Magnetic Island Ferry Terminal

Photo gallery for Hotel Grand Chancellor Townsville

Lobby lounge
View from property
In-room safe, desk, laptop workspace, blackout curtains
Bar (on property)
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping
  • 24/7 front desk
The current price is AU$190
includes taxes & fees
22 Aug - 23 Aug

Explore the area

View map
334 Flinders Street, Townsville, QLD, 4810
  • Queensland Country Bank Stadium
    ‪11 min walk‬
  • Magnetic Island Ferry Terminal
    ‪15 min walk‬
  • Townsville Entertainment & Convention Centre
    ‪20 min walk‬
  • Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin

8.2 out of 10
Very good
(20 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout curtains

Standard King

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout curtains

Executive King

8.4 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

8.8 out of 10
Excellent
(13 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Apartment

Dining

One Bedroom Apartment

  • Sleeps 2

Executive King Room

  • Sleeps 2

View all photos for Executive Suite

In-room safe, desk, laptop workspace, blackout curtains

Executive Suite

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

Standard King Room

  • Sleeps 2

About the area

Townsville

Hotel Grand Chancellor Townsville puts you in the heart of Townsville, steps from Perc Tucker Regional Gallery and within a 10-minute stroll of Maritime Museum of Townsville. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Sugar Shaker Restaurant, is open for breakfast, lunch and dinner. Meeting rooms, conference space, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site. .Near this 4.5-property class Townsville hotel, you'll find Magnetic Island Ferry Terminal.

What's nearby

  • Castle Hill - 8 min walk - 0.7 km
  • Queensland Country Bank Stadium - 11 min walk - 1.0 km
  • The Strand Beach - 13 min walk - 1.1 km
  • Magnetic Island Ferry Terminal - 15 min walk - 1.3 km
  • Townsville Entertainment & Convention Centre - 20 min walk - 1.7 km

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪A Touch of Salt - ‬1 min walk
  • ‪City Life Cafe - ‬3 min walk
  • ‪Victoria Bridge - ‬2 min walk
  • ‪Cowboys Leagues Club - ‬1 min walk
  • ‪City Lane & City Arcade - ‬3 min walk

About this property

Hotel Grand Chancellor Townsville

Hotel with a restaurant, near Magnetic Island Ferry Terminal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

WiFi is free in public spaces. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Grand Chancellor Townsville. For a fee, parking is available.

This 4.5-star Townsville hotel is smoke free.

  • 200 guestrooms or units
  • 20 levels
  • Conference rooms
  • Built in 1976
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with a safe and a hairdryer. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include a shower and complimentary toiletries.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Moldovan, Romanian, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking; discounts available
  • Parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Banquet hall
  • Built in 1976
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 29 for adults and from AUD 14.50 for children
  • Self-parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for on-site payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This hotel only accepts chip-and-PIN credit cards for on-site payments. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.


We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

What is the cancellation policy at Hotel Grand Chancellor Townsville?

Hotel Grand Chancellor Townsville offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Grand Chancellor Townsville?

As of 21 Aug 2025, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Townsville on 22 Aug 2025 start from AU$190.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Grand Chancellor Townsville?

Yep, Hotel Grand Chancellor Townsville has a self car park with in/out privileges for AUD 15.00 per day.

Are there any beaches close to Hotel Grand Chancellor Townsville?

Yep, Hotel Grand Chancellor Townsville is a short 13-minute walk from The Strand Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Does Hotel Grand Chancellor Townsville have a waterslide?

No, there is no waterslide at Hotel Grand Chancellor Townsville, but Strand Waterpark is a short 16-minute walk away.

Is Hotel Grand Chancellor Townsville family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Grand Chancellor Townsville is a hit with families.

Does Hotel Grand Chancellor Townsville serve breakfast?

You bet, buffet breakfast is available on weekdays from 6:30 AM to 9:30 AM and weekends between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Hotel Grand Chancellor Townsville?

No, Hotel Grand Chancellor Townsville does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Grand Chancellor Townsville?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Grand Chancellor Townsville?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Grand Chancellor Townsville?

No, only service animals are allowed.

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 480 out of 1000 reviews
Rating 8 - Good. 356 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 34 out of 1000 reviews
Rating 2 - Terrible. 27 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Conal

View from room was amazing. Staff all very friendly good location just getting a little dated.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful stay at the Grand Chancellor. Gian is a remarkable employee who checked us in and helped with taxi bookings, breakfast bookings and all our other needs. We would like to thank Gian very much. Would highly recommend staying here as it was so convenient and met all our needs. Very happy customers indeed and we will be back.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Dianne

Travelled with partner
Liked: Amenities, property conditions & facilities
Big room but the bathroom was a bit run down, no water pressure in shower. No double glazing on windows meant you could hear other people in other rooms and balconies below.
Stayed 3 nights in Jul 2025

2/10 Terrible

MArk and Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

owen

Liked: Cleanliness, amenities, property conditions & facilities
I like the overall convenience of the property in relation to the Cowboys Leagues Club, Stadium and Ferry. Staff we also very friendly and helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2025

8/10 Good

Coralie

Average hotel. Great location. No parking on site.
Stayed 1 night in May 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Large room and Great views.
Stayed 1 night in May 2025

8/10 Good

Lee-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Middle of Townsville, close to stadium and many different restaurants. Room was well presented, bathroom was modern (renovated). Bed was very comfortable. Staff were very helpful and friendly. Would recommend to family and friends. Definitely stay here again. Tha ks
Stayed 2 nights in May 2025

4/10 Poor

Helen

Travelled with family
Disliked: Amenities
Pool was out of order, breakfast was a shambles as too many booked for Mother’s Day, food ran out not replenished very quickly, staff over run.
Stayed 1 night in May 2025

10/10 Excellent

Rhonda

Stayed 1 night in May 2025

2/10 Terrible

Olivia

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Paid 300 for a night and the bed was stained brown, for a room to be that expensive you’d want to think you were sleeping on something clean, would add photo I took but won’t let me
Stayed 1 night in Apr 2025

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Kloe

Stayed 1 night in Apr 2025

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Nigel

Stayed 1 night in Mar 2025

10/10 Excellent

warwick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Narendra

Travelled with family, Business traveller
Good location. Limited amenities.
Stayed 1 night in Mar 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Mar 2025

8/10 Good

ANGUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dundeeandco in the floods

Stop over as flights cancelled. Good hotel right in the heart of Townsville. Everything we needed at hand which included meals and room service.
Stayed 1 night in Feb 2025

10/10 Excellent

Kristian

Stayed 2 nights in Jan 2025

4/10 Poor

Rijan

Business traveller
Disliked: Room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Karen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2025