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Hotel Grand Chancellor Townsville

4.5 star property
Luxury hotel near Magnetic Island Ferry Terminal

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Photo gallery for Hotel Grand Chancellor Townsville

In-room safe, desk, laptop workspace, blackout curtains
Aerial view
Daily buffet breakfast (AUD 29 per person)
Lobby
Shower, free toiletries, hair dryer, towels

Reviews

8.6

Excellent

Popular amenities

  • Breakfast available
  • Restaurant
  • Bar
    BarBar
  • Pool
    PoolPool
  • Room service
    Room serviceRoom service
  • Parking available
    Parking availableParking available

Explore the area

Map
334 Flinders Street, Townsville, QLD, 4810
  • Popular LocationThe Strand Beach13 min walk
  • Popular LocationMagnetic Island Ferry Terminal14 min walk
  • Popular LocationQueensland Country Bank Stadium17 min walk
  • AirportTownsville, QLD (TSV)14 min drive

Similar properties

Exterior
Waters Edge The Strand
Pool
Parking included
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (820)
The price is AU$590
for 1 night
includes taxes & fees
10 Aug - 11 Aug
Waters Edge The Strand

About the area

Townsville

Hotel Grand Chancellor Townsville puts you in the heart of Townsville, steps from Perc Tucker Regional Gallery and within a 10-minute stroll of Maritime Museum of Townsville. Highlights at this hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, Sugar Shaker Restaurant, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Meeting rooms, conference space, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available daily. There's also self parking, along with the convenience of car rentals on site. .Near this 4.5-property class Townsville hotel, you'll find Magnetic Island Ferry Terminal.

What's nearby

  • Castle Hill - 11 min walk
  • The Strand Beach - 13 min walk
  • Magnetic Island Ferry Terminal - 14 min walk
  • Queensland Country Bank Stadium - 17 min walk
  • Strand Park - 3 min drive

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪Cowboys Leagues Club - ‬2 min walk
  • ‪Wild Rice Laos & Thai Cuisine - ‬3 min walk
  • ‪City Lane & City Arcade - ‬3 min walk
  • ‪The TapHouse Townsville - ‬3 min walk
  • ‪Cafe Bambini - ‬3 min walk

About this property

Hotel Grand Chancellor Townsville

Luxury hotel near Magnetic Island Ferry Terminal
Hotel Grand Chancellor Townsville offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Grand Chancellor Townsville. For a fee, parking is available.

This 4.5-star Townsville hotel is smoke free.

  • 200 guestrooms or units
  • 20 levels
  • Conference rooms
  • Built in 1976
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with a safe and a hairdryer. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include a shower and complimentary toiletries.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Moldovan, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available for a fee: AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Built in 1976
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 29 for adults and from AUD 14.50 for children
  • Self-parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for on-site payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This hotel only accepts chip-and-PIN credit cards for on-site payments. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Contactless check-out is available.


We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

What is the cancellation policy at Hotel Grand Chancellor Townsville?

Hotel Grand Chancellor Townsville offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Grand Chancellor Townsville?

As of 27 July 2024, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Townsville on 11 Aug 2024 start from AU$175.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Grand Chancellor Townsville?

Yep, Hotel Grand Chancellor Townsville has a self car park with in/out privileges for AUD 15.00 per day.

Are there any beaches close to Hotel Grand Chancellor Townsville?

Yep, Hotel Grand Chancellor Townsville is a short 13-minute walk from The Strand Beach. Fun beach activities include snorkelling, scuba diving and kayaking. You can also find boat tours.

Does Hotel Grand Chancellor Townsville have a pool?

Hotel Grand Chancellor Townsville has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Hotel Grand Chancellor Townsville have a waterslide?

No, there is no waterslide at Hotel Grand Chancellor Townsville, but Strand Waterpark is a short 16-minute walk away.

Is Hotel Grand Chancellor Townsville family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Grand Chancellor Townsville is a hit with families.

Does Hotel Grand Chancellor Townsville serve breakfast?

You bet, buffet breakfast is available daily.

Is there a free airport shuttle available at Hotel Grand Chancellor Townsville?

No, Hotel Grand Chancellor Townsville does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Grand Chancellor Townsville?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hotel Grand Chancellor Townsville?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Grand Chancellor Townsville?

No, only service animals are allowed.

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 460 out of 989 reviews" "
Rating 8 - Good. 368 out of 989 reviews" "
Rating 6 - Okay. 104 out of 989 reviews" "
Rating 4 - Poor. 36 out of 989 reviews" "
Rating 2 - Terrible. 21 out of 989 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, conveniently located.
Stayed 1 night in Jul 2024

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd stay at this hotel, an easy walk to stadium, shops and restaurants, very friendly and helpful staff, and rooms are immaculate! Looking forward to my next stay at Hotel Grand Chancellor.
Stayed 2 nights in Jul 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. Good location. Had every I wanted. Nice view from balcony. Good buffet breakfast at reasonable price if pre-booked. Shower tile grout could do with a good clean.
Stayed 1 night in Jul 2024

4/10 Poor

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

James

Stayed 2 nights in Jun 2024

6/10 Okay

James

Travelled with family and small children
Liked: Staff & service, amenities
Great, safe location and helpful staff members. The room we stayed in was comfortable enough and had a great view, but was tired - the carpet was worn out, especially around the edges and the cleaning of the margins of the room was not thorough (bar fridge, around the bathroom vanity, air vent above the toilet - not hard to do when there is attention to detail). The shower leaked to the bathroom floor, and there was a bit of mould here and there, but that's hard to beat in Nth Qld. Overall, we enjoyed the stay, and the kids enjoyed the pool - even though it is in need of repairs (crumbling wall on one side). Would be good to see a bit of $$ spent to address these issues. All tax deductible!
Stayed 1 night in Jun 2024

8/10 Good

Elin

Liked: Cleanliness, staff & service, property conditions & facilities
It was conveniently located
Stayed 5 nights in Jun 2024

10/10 Excellent

Jessie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CONVENIENT TO WORK
Stayed 1 night in Jun 2024

6/10 Okay

Rheana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
There is no undercover off street parking accessible from the hotel, only underground parking in walking distance to the hotel which you hsvr to pay an addition fee for ($15 per night). This car park is also very low so won’t fit any higher vehicles or ones with roof racks etc. The room we stayed in had no balcony, however the windows weren’t able to open either which made it a very stuffy and closed in experience in a tiny room. Beds and pillows were not very comfortable. Overall was an ok stay for a very brief stop over, however glad we weren’t staying any longer.
Stayed 1 night in May 2024

8/10 Good

Linda

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Xiaoxi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nigh perfect experience
Very kind staff. Some fixtures could do with upgrading like peeling showerhead abd scuff marks near the entrance on the carpet, but the staff more than made up for it with their prompt service with fixing the internet and allowing us to re enter the room after checkout to retrieve things. The view that came with the room is exceptional. The attached cafe also has great and fresh offerings. The markets on Sunday is just below on flinders street. For location you cannot do better.
Beautiful scenery
Stayed 2 nights in Apr 2024

10/10 Excellent

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Ian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drunken Aboriginals requesting money and being violent in park outside venue.
Stayed 1 night in Apr 2024

10/10 Excellent

Carissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great little overnight stay with my babies
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great Grand Chancellor
Another city and a different Grand Chancellor but the same excellent experience!
Stayed 1 night in Apr 2024

10/10 Excellent

Skye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and great location.
Stayed 1 night in Apr 2024

10/10 Excellent

Jack

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel, clean and polite service. Great view from the top floor pool area.
Stayed 1 night in Mar 2024

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Grand Chancellor
I all ways stay at the grand Chancellor when I'm in Townsville it's always first class service is always perfect and I will continue staying there and totally recommend it to everyone intending on staying in Townsville
Stayed 1 night in Mar 2024

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service and greeting on arrival was excellent room was very clean beautiful views overall great experience
Stayed 1 night in Mar 2024

10/10 Excellent

Ketra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd time staying at Hotel Grand chancellor, evidently they’re my first choice of course. So quiet, affordable, clean, peaceful, central to everything & amazing staff. Did I a mention the best river and views as this is the tallest building. At night the view is even more spectacular from the balcony. I love the secure and affordable parking although as a suggestion, I wish there was an internal/direct access between the car park & the hotel rather than going through the back especially when it’s raining or late at night. Overall you are the best and definitely the food was so great too, especially with your 24hr room service 😍👏
Stayed 5 nights in Mar 2024

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service
Staff were approachable, ready to assist, professional whilst being able to connect. Loved the welcome gift left in our room. Room was good, for what we needed. Property could do with an up grade - areas looking tired. Otherwise we had a very enjoyable stay would happily stay again.
Stayed 2 nights in Mar 2024

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is very convenient to shopping and eating and walkable to all we had to do . Older hotel but i thought was still very tidy .
Stayed 1 night in Mar 2024

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good central location. Parking is limited.
Stayed 2 nights in Mar 2024