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 Townsville •1 Room
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Hotel Grand Chancellor Townsville

4.5-star property
334 Flinders Street, Townsville, QLD 1800 796 370
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4.2 out of 5
Very good!
See all 315 wotif Reviews

"Room phone didn't work for room service and aircon kept switching off " More

By a verified traveller on Fri 02 Jun 2023

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Hotel Description

Hotel Grand Chancellor Townsville puts you in the heart of Townsville, steps from Perc Tucker Regional Gallery and within a 10-minute stroll of Maritime Museum of Townsville. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour gym.

The restaurant, Sugar Shaker Restaurant, is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Business travelers can take advantage of conference space and a business center. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 4.5-star Townsville hotel include Museum of Tropical Queensland and Cultural Centre Townsville.

Standard Twin

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$136* Per night/room 9 Jun. - 10 Jun.

Standard King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Grand Chancellor Townsville ratings based on 315 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Grand Chancellor Townsville

Everyone (199) Couples (53) Business (3) Family (38)
3 out of 5
Room phone didn't work for room service and aircon kept switching off

Posted by on 2 Jun. 2023

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Comment from Hotel Management

4 Jun. 2023 by HGC Townsville

Dear Allison,I am sorry to read that your phone did not work and you had trouble with your airconditioner during your recent stay with us. I do hope you reported these troubles to reception at the time so that we could rectify them for you. I have also passed them on to management.I hope you stay with us again in future so that we can demonstrate our commitment to exceeding guest expectations. Kind Regards,Bree HaidarGuest Service Manager

5 out of 5
Close to everything ! My 4th stay in this hotel, always a great place to stay

Posted by on 29 May 2023

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Comment from Hotel Management

30 May 2023 by HGC Townsville

Dear GlennThank you for choosing to stay with us during your visit to Townsville.We appreciate your feedback and look forward to welcoming you back again the near future.Kind regards

4 out of 5
Been under construction for ages now and pool still out of commission

Posted by on 24 Apr. 2023

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Comment from Hotel Management

30 May 2023 by HGC Townsville

Thank you for staying with us, we appreciate your feedback!

4 out of 5
Shower leaking to floor, always wet. Drawers in room kept sliding out. Kettle wouldnt swirch off when boiled. Lack of towel hanging rails. Buffer breakfast more expensive than locals rate.

Posted by on 10 Apr. 2023

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Comment from Hotel Management

10 Apr. 2023 by Hotel Grand Chancellor

Dear Craig,Thank you for taking the time to provide us with your feedback. I am disappointed to hear that we were not able to exceed your expectations during your stay.We are dedicated to continually improving our service, so your feedback is greatly appreciated. I do hope this matter was reported to our front desk so they could log this for our maintenance manager to investigate and resolve at the time.We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.Kind regards,Aleatha Fletcher - Front Office Manager

3 out of 5
Staff were lovely, service was great. The bed looked and felt like it needed updating.

Posted by on 10 Mar. 2023

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Comment from Hotel Management

19 Mar. 2023 by Hotel Grand Chancellor

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Awesome location for our night watching the NQ Cowboys beat the Raiders!

Posted by on 6 Mar. 2023

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Comment from Hotel Management

9 Mar. 2023 by Hotel Grand Chancellor

Dear Roisin,What a win!Thank you for choosing to stay with us during your visit to Townsville. We appreciate your feedback and look forward to welcoming you back again the near future.Kind regards,Melita Borg – Guest Services Manager – Townsville

4 out of 5

Posted by on 5 Mar. 2023

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Comment from Hotel Management

8 Apr. 2023 by Hotel Grand Chancellor

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on 20 Feb. 2023

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Comment from Hotel Management

19 Mar. 2023 by Hotel Grand Chancellor

Thanks for staying with us. We appreciate your feedback!

3 out of 5

Posted by on 2 Feb. 2023

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Comment from Hotel Management

9 Mar. 2023 by Hotel Grand Chancellor

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Comfortable, but lots of renovations going on.

Posted by on 20 Jan. 2023

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Comment from Hotel Management

27 Jan. 2023 by Hotel Grand Chancellor

Thanks for staying with us. We appreciate your feedback!

About the Hotel Grand Chancellor Townsville

Location 334 Flinders Street, Townsville, QLD 4810

Property Features

Hotel Grand Chancellor Townsville offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Grand Chancellor Townsville. For a fee, parking is available. This 4.5-star Townsville hotel is smoke free.

  • 200 guestrooms or units
  • 20 levels
  • Built in 1976
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: Townsville Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries. This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.

Sugar Shaker Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This hotel accepts only chip-and-PIN credit cards for onsite payments. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service.

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Children stay free - maximum age 18
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 21 for adults and AUD 12 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Townsville
  • Grand Chancellor Townsville
  • Townsville Holiday Inn
  • Holiday Inn Townsville Hotel Townsville
  • Holiday Inn Townsville Hotel
  • Holiday Inn Townsville
  • Grand Chancellor Townsville
  • Hotel Grand Chancellor Townsville Hotel
  • Hotel Grand Chancellor Townsville Townsville
  • Hotel Grand Chancellor Townsville Hotel Townsville

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.