Standard Twin
Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$103 per night
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Hotel Grand Chancellor Townsville
334 Flinders Street,
Townsville,
1800 796 370
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Hotel Grand Chancellor Townsville
4.5 out of 5.0
"Stayed five nights in this lovely hotel. Reception staff were friendly. Cleanliness was a bit of a let down but all in all a fine restaurant, roof top ... " More
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Hotel Description
You can enjoy LCD TVs with digital channels, and all 200 rooms feature free WiFi, coffee/tea makers, and safes. Fridges and round-the-clock room service make in-room dining convenient. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Additionally, hairdryers, phones, and irons/ironing boards are available.
The restaurant, Sugar Shaker Restaurant, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Additionally, you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6 AM and 9:30 AM. There's also self parking, along with the convenience of car rentals on site.
With a stay at this 4.5-star Townsville hotel, you'll be 1.2 km (0.7 mi) from Magnetic Island Ferry Terminal.
Hotel Grand Chancellor Townsville ratings based on 130 Verified Reviews
Room cleanliness
4.5 out of 5.0
Service & staff
4.5 out of 5.0
Room comfort
4.5 out of 5.0
Hotel condition
4.0 out of 5.0
Guest reviews for Hotel Grand Chancellor Townsville
Super friendly staff. Nice restaurant that offers quality food. I especially enjoyed the breakfast buffet.
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Comment from Hotel Management
2 Jan 2019 by Paul
I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager
Great friendly staff , aweome location in CBD and shops.
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Comment from Hotel Management
2 Jan 2019 by Paul
Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and it was nice to read our central location was ideal for your visit. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager
Only stayed 1night but everything is good. Oh love my river view. Receptionist Manager was so nice and friendly.
No parking, which is not good for me and tourists who has cars with them. Lucky it’s boxing day so we get free street parking 😂.
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Comment from Hotel Management
28 Dec 2018 by Paul
Thanks very much for sharing your feedback after your recent stay. It was pleasing to read you enjoyed your stay, with it being nice to read you enjoyed the service provided and view from your room. We do have parking available at $15 per night. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager
Central and clean with friendly helpful staff,
$15 for parking though
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Comment from Hotel Management
27 Dec 2018 by Paul G
Thank you for taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly that you found your room clean and comfortable. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager
we had a nice pleasant night thank you. the air conditioning was a great break from the heat
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Comment from Hotel Management
2 Dec 2018 by Paul
Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, it has certainly been a hot week or so through the region. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager
Great position enables you to walk anywhere within the city and along the strand. Enjoyed my stay.
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Comment from Hotel Management
2 Dec 2018 by Paul G
Dear Carolyn, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly the hotels location with its proximity to some of our cities best attractions. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager
Very nice modern room. Comfy bed, good shower, great pillows. Everything you really need for a pleasant stay. The buffet breakfast was fantastic and surprisingly cheap. You can't beat the location. It's in the heart of everything. Lastly, the staff were so nice and helpful. Gave me suggestions for local restaurants and sights. I highly recommend staying here.
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Comment from Hotel Management
2 Dec 2018 by Paul
Dear James, Thank you for taking the time to write your kind review. It was so nice to read all the lovely things you experienced during your stay, especially that you found to the service provided to be informative and friendly. We look forward to welcoming you back soon. Kind regards, Paul Gray, Hotel Manager
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Comment from Hotel Management
20 Nov 2018 by Paul
We appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay overall. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager
Much too hot during the night, but I understand that the air con was put out by the storm.
I had a lovely steak at your restaurant . the others in our group were also pleased with their meals
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Comment from Hotel Management
18 Oct 2018 by Paul G
Dear Gil, Thank you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly your meal in our restaurant. I was sorry to see your nights rest was impacted due to the weather event taking place affecting our building, your understanding is appreciated. We look forward to welcoming you back on your next visit to Townsville. Kind Regards, Paul Gray, Hotel Manager
Lovely hotel. Staff are wonderful, friendly and helpful. They delivered a bottle of champagne to our room for our anniversary, which was unexpected, but very much appreciated. Will be going back again.
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Comment from Hotel Management
18 Oct 2018 by Paul G
Dear MRDP, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced for your anniversary stay, especially the small gesture of a bottle of wine from the team. Congratulations on the milestone, we look forward to welcoming you back soon. Kind regards, Paul Gray, Hotel Manager
About the Hotel Grand Chancellor Townsville
Location 334 Flinders Street, Townsville, QLD 4810Property Features
Hotel Grand Chancellor Townsville offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Hotel Grand Chancellor Townsville also features a BBQ, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This 4.5-star Townsville hotel is smoke free.
- 200 guestrooms or units
- 20 levels
- Built in 1976
- Dining venue
- Bar or lounge
- Conference space
- Breakfast available (surcharge)
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-in
- Storage area for luggage
- Wedding services available
- BBQ grill(s)
- Newspapers in lobby (free)
- Lift
- No smoking on site
Family Friendly Amenities
- Family Property
- Outdoor pool
- Free WiFi
- Laundry facilities
- Refrigerator
- Free cribs/infant beds
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking
Self parking (surcharge) , Offsite parking discounted rates available
Transport
- Airport: Townsville, QLD (TSV) (6.7 km / 4.2 mi)
- Train station: Townsville Station (1.5 km / 0.9 mi)
- Parking: Self parking available for a surcharge
Room Amenities
Hotel Grand Chancellor Townsville offers 200 forms of air-conditioned accommodation with a safe and coffee/tea makers. A pillow menu is available. LCD televisions come with digital channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in January 2017.
- In-room dining (24 hours)
- LCD television
- Digital channels
- Films for purchase
- Fridge
- Coffee maker
- Pillow options
- Shower
- Cribs (free)
- Rollaway beds (surcharge)
- Housekeeping (daily)
- Hairdryer
- Safe
- Toiletries (free)
- Telephone
- Iron and ironing board
- Desk
- Blackout drapes
- Air conditioning
- Ensuite bathroom
- Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 9:30 AM and at the weekend from 6:30 AM to 10 AM.
Sugar Shaker Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.
Hotel Policies
Check-in
- Check-in time starts at 3 PM
- Minimum check-in age is 18
Check-out
- Check-out by 11 AM
Payment types
Children and extra beds
- Children are welcome.
- Kids stay free! Children stay free when using existing bedding.
- Rollaway/extra beds are available for AUD 40.0 per day.
- Free cribs (infant beds)!
Pets
- No pets allowed, but service animals are welcome
Policies
Free WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage. For more details, please contact the property using the information on the reservation confirmation received after booking.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for buffet breakfast: AUD 15 for adults and AUD 10 for children (approximately)
- Self-parking fee: AUD 15.00 per day (in/out privileges)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: AUD 40.0 per day
- On-site credit card charges are subject to a surcharge
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Grand Chancellor Townsville
- Hotel Grand Chancellor
- Townsville Holiday Inn
- Holiday Inn Townsville Hotel Townsville
- Townsville Holiday Inn
- Holiday Inn Townsville
You should know
- Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
National Rating
This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.
