4.3 out of 5

"Stayed five nights in this lovely hotel. Reception staff were friendly. Cleanliness was a bit of a let down but all in all a fine restaurant, roof top ... " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

Hotel Grand Chancellor Townsville puts you in the heart of Townsville, within just a 10-minute stroll of Perc Tucker Regional Gallery and Museum of Tropical Queensland. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour fitness centre.

You can enjoy LCD TVs with digital channels, and all 200 rooms feature free WiFi, coffee/tea makers, and safes. Fridges and round-the-clock room service make in-room dining convenient. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Additionally, hairdryers, phones, and irons/ironing boards are available.

The restaurant, Sugar Shaker Restaurant, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Additionally, you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6 AM and 9:30 AM. There's also self parking, along with the convenience of car rentals on site.

With a stay at this 4.5-star Townsville hotel, you'll be 1.2 km (0.7 mi) from Magnetic Island Ferry Terminal.

Standard Twin

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$103 per night

Standard King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Grand Chancellor Townsville ratings based on 130 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Grand Chancellor Townsville

Everyone (123) Couples (3) Business (3) Family (1)
5 out of 5
Super friendly staff. Nice restaurant that offers quality food. I especially enjoyed the breakfast buffet.

Posted by on 31 Dec 2018

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Comment from Hotel Management

2 Jan 2019 by Paul

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

5 out of 5
Great friendly staff , aweome location in CBD and shops.

Posted by on 28 Dec 2018

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Comment from Hotel Management

2 Jan 2019 by Paul

Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and it was nice to read our central location was ideal for your visit. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

4 out of 5
Only stayed 1night but everything is good. Oh love my river view. Receptionist Manager was so nice and friendly. No parking, which is not good for me and tourists who has cars with them. Lucky it’s boxing day so we get free street parking 😂.

Posted by on 26 Dec 2018

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Comment from Hotel Management

28 Dec 2018 by Paul

Thanks very much for sharing your feedback after your recent stay. It was pleasing to read you enjoyed your stay, with it being nice to read you enjoyed the service provided and view from your room. We do have parking available at $15 per night. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

4 out of 5
Central and clean with friendly helpful staff, $15 for parking though

Posted by on 25 Dec 2018

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Comment from Hotel Management

27 Dec 2018 by Paul G

Thank you for taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly that you found your room clean and comfortable. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

5 out of 5
we had a nice pleasant night thank you. the air conditioning was a great break from the heat

Posted by on 30 Nov 2018

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Comment from Hotel Management

2 Dec 2018 by Paul

Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, it has certainly been a hot week or so through the region. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

4 out of 5
Great position enables you to walk anywhere within the city and along the strand. Enjoyed my stay.

Posted by , from Brisbane, Australia on 27 Nov 2018

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Comment from Hotel Management

2 Dec 2018 by Paul G

Dear Carolyn, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly the hotels location with its proximity to some of our cities best attractions. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

5 out of 5
Very nice modern room. Comfy bed, good shower, great pillows. Everything you really need for a pleasant stay. The buffet breakfast was fantastic and surprisingly cheap. You can't beat the location. It's in the heart of everything. Lastly, the staff were so nice and helpful. Gave me suggestions for local restaurants and sights. I highly recommend staying here.

Posted by , from Brisbane on 26 Nov 2018

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Comment from Hotel Management

2 Dec 2018 by Paul

Dear James, Thank you for taking the time to write your kind review. It was so nice to read all the lovely things you experienced during your stay, especially that you found to the service provided to be informative and friendly. We look forward to welcoming you back soon. Kind regards, Paul Gray, Hotel Manager

3 out of 5

Posted by on 15 Nov 2018

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Comment from Hotel Management

20 Nov 2018 by Paul

We appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay overall. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

4 out of 5
Much too hot during the night, but I understand that the air con was put out by the storm. I had a lovely steak at your restaurant . the others in our group were also pleased with their meals

Posted by , from toowoomba on 15 Oct 2018

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Comment from Hotel Management

18 Oct 2018 by Paul G

Dear Gil, Thank you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly your meal in our restaurant. I was sorry to see your nights rest was impacted due to the weather event taking place affecting our building, your understanding is appreciated. We look forward to welcoming you back on your next visit to Townsville. Kind Regards, Paul Gray, Hotel Manager

5 out of 5
Lovely hotel. Staff are wonderful, friendly and helpful. They delivered a bottle of champagne to our room for our anniversary, which was unexpected, but very much appreciated. Will be going back again.

Posted by , from Townsville on 15 Oct 2018

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Comment from Hotel Management

18 Oct 2018 by Paul G

Dear MRDP, Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced for your anniversary stay, especially the small gesture of a bottle of wine from the team. Congratulations on the milestone, we look forward to welcoming you back soon. Kind regards, Paul Gray, Hotel Manager

About the Hotel Grand Chancellor Townsville

Location 334 Flinders Street, Townsville, QLD 4810

Property Features

Hotel Grand Chancellor Townsville offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Hotel Grand Chancellor Townsville also features a BBQ, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This 4.5-star Townsville hotel is smoke free.

  • 200 guestrooms or units
  • 20 levels
  • Built in 1976
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Wedding services available
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Townsville, QLD (TSV) (6.7 km / 4.2 mi)
  • Train station: Townsville Station (1.5 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Grand Chancellor Townsville offers 200 forms of air-conditioned accommodation with a safe and coffee/tea makers. A pillow menu is available. LCD televisions come with digital channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in January 2017.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 9:30 AM and at the weekend from 6:30 AM to 10 AM.

Sugar Shaker Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Free WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 15 for adults and AUD 10 for children (approximately)
  • Self-parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Chancellor Townsville
  • Hotel Grand Chancellor
  • Townsville Holiday Inn
  • Holiday Inn Townsville Hotel Townsville
  • Townsville Holiday Inn
  • Holiday Inn Townsville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.