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4.2 out of 5

"I enjoyed the staff and friendly approach the room was clean and tidy " More

By a verified traveller on Wed 13 May 2020

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Hotel Description

Hotel Grand Chancellor Townsville puts you in the heart of Townsville, within just a 10-minute stroll of Perc Tucker Regional Gallery and Maritime Museum of Townsville. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour fitness center.

LCD TVs with digital channels are featured in all 200 rooms, and you can enjoy free WiFi, safes, and hair dryers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Additionally, phones, irons/ironing boards, and desks are available.

The restaurant, Sugar Shaker Restaurant, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Other amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

With a stay at this 4.5-star Townsville hotel, you'll be 1.2 km (0.7 mi) from Magnetic Island Ferry Terminal.

Standard King

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$99* Per night/room 31 May - 1 Jun.

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Twin

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Grand Chancellor Townsville ratings based on 201 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Grand Chancellor Townsville

Everyone (159) Couples (19) Business (3) Family (15)
4 out of 5

Posted by on 22 May 2020

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4 out of 5
I enjoyed the staff and friendly approach the room was clean and tidy

Posted by on 13 May 2020

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4 out of 5

Posted by on 16 Mar. 2020

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Comment from Hotel Management

25 Mar. 2020 by Paul

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your time, with us. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

3 out of 5
Staff were great! Our room had a bad odour and mold on the roof near the air con vent. Room wasn’t made up each day (2 day stay) but was given fresh towels.

Posted by on 15 Mar. 2020

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Comment from Hotel Management

25 Mar. 2020 by Paul

Thank you for sharing your feedback after recently staying. It was pleasing to read you had such positive interactions with our team. I'm sorry the room condition didn't match our level of service on this occasion. Your comments are appreciated and have been shared with our housekeeping team to review. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

5 out of 5
Our king room was amazing. Clean, modern and comfortable. The staff were outstanding and would definitely recommend this hotel. Only negative was the pool and top floor has no shade at all which isn’t ideal for wanting to swim during the day.

Posted by on 2 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Paul

Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially that you found our guest rooms comfortable and team to provide a high level of service. We look forward to welcoming you back soon. Kind regards, Paul Gray, Hotel Manager

4 out of 5
Great location for proximity to restaurants. Easy walk to new stadium.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Paul

Thank you for taking the time to share feedback after your recent stay. It was nice to read you enjoyed your visit and great to see our central location was ideal. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

5 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Paul

Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

4 out of 5

Posted by on 10 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Paul

Thank you for sharing your feedback after your recent stay. It was pleasing to read you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

5 out of 5
The position of the hotel with the city and ease to food outlets and bars. No parking for hotel guests.

Posted by on 6 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by Paul

We appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly that our location was ideal to take in the best of whats on offer in our city. Please let us know if you require parking for future bookings, we can provide parking at a daily rate of $15. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

5 out of 5

Posted by on 27 Dec. 2019

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Comment from Hotel Management

30 Dec. 2019 by Paul

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your time at our hotel. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

About the Hotel Grand Chancellor Townsville

Location 334 Flinders Street, Townsville, QLD 4810

Property Features

Hotel Grand Chancellor Townsville offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Hotel Grand Chancellor Townsville also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 4.5-star Townsville hotel is smoke free.

  • 200 guestrooms or units
  • 20 levels
  • Built in 1976
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Townsville, QLD (TSV) (6.4 km / 4 mi)
  • Train station: Townsville Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in January 2017.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.

Sugar Shaker Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Free WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks and gloves, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 15 for adults and AUD 10 for children (approximately)
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Townsville
  • Grand Chancellor Townsville
  • Townsville Holiday Inn
  • Holiday Inn Townsville Hotel Townsville
  • Holiday Inn Townsville Hotel
  • Holiday Inn Townsville
  • Grand Chancellor Townsville
  • Hotel Grand Chancellor Townsville Hotel
  • Hotel Grand Chancellor Townsville Townsville
  • Hotel Grand Chancellor Townsville Hotel Townsville

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.