The restaurant, Sugar Shaker Restaurant, is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Meeting rooms, conference space, and a business center are among the business amenities offered. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.
Sights within a 10-minute walk of this 4.5-star Townsville hotel include Museum of Tropical Queensland and Cultural Centre Townsville.
19 Mar. 2024 by HGC Townsville
Hi Rhonda,Thank you for taking the time to leave your feedback. We are sorry to read that your stay did not meet your expectations. Please rest assured all of your feedback has been passed on to the relevant departments to be taken onboard. We look forward to welcoming you back to Hotel Grand Chancellor Townsville in the future so we can demonstrate our commitment to excellence. Kind Regards,BreeGuest Service Manager
18 Mar. 2024 by HGC Townsville
Dear Sam,I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager
18 Mar. 2024 by Hotel Grand Chancellor
Dear Reg,I appreciate you taking the time to share your feedback after your recent stay. We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager
4 Feb. 2024 by HGCT Team
Dear Jacinta ,Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the Air Conditioning during your stay.We are dedicated to continually improving our service, so your feedback is greatly appreciated. I have passed this issue over to our Maintenance Manager to investigate and resolve.We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.Kind regards,Santiago FornasariGuest Services Manager
15 Jan. 2024 by HGC Townsville
Hi Tara,Thank you for taking the time to leave your review. We are so glad to read that you enjoyed our buffet breakfast and our central location in the heart of Townsville. I have passed your feedback regarding your room on to our management teams to look into immediately. We look forward to welcoming you back to HGC in the future so we can demonstrate our commitment to excellence. Kind Regards,BreeGuest Service Manager
30 Dec. 2023 by HGC Townsville
Hi Sarah,Thank you for taking the time to leave your review. I am glad you enjoyed the pool and our buffet breakfast. My apologies in regards to your room, I have passed this feedback on to our management team. Kind Regards,BreeGuest Service Manager
29 Dec. 2023 by Hotel Grand Chancellor
Thank you for your kind feedback.
24 Dec. 2023 by HGC Townsville
Dear Marlyi,Thanks so much for your 4 star review. I'm so pleased that you enjoyed your stay with us.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Florencia RicciGuest service manager
2 Dec. 2023 by Belen Canas - Guest Service Manager
Dear Garshon,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Townsville.Kind regards,Belen CanasGuest Services Manager
20 Nov. 2023 by Hotel Grand Chancellor
Dear Louise,Thank you for taking the time to write your very complimentary review.It was so nice to read all the lovely things you experienced during your stay, especially the food and the service, something that we pride ourselves on.We look forward to welcoming you back soon.Kind regards,Florencia RicciDuty Manager
Hotel Grand Chancellor Townsville offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business center and meeting rooms are available. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Grand Chancellor Townsville. For a fee, parking is available. This 4.5-star Townsville hotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi
Self parking (surcharge) , Offsite parking discounted rates available
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries. This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.
Sugar Shaker Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This hotel accepts only chip-and-PIN credit cards for onsite payments. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.