LCD TVs with digital channels are featured in all 200 rooms, and you can enjoy free WiFi, safes, and hair dryers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Additionally, phones, irons/ironing boards, and desks are available.
The restaurant, Sugar Shaker Restaurant, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Other amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.
With a stay at this 4.5-star Townsville hotel, you'll be 1.2 km (0.7 mi) from Magnetic Island Ferry Terminal.
15 Jan. 2021 by Nicholas Nguyen, Hotel Duty Manager
Dear Peter, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you liked the view and the hotel's location and found our team friendly. We look forward to welcoming you back on your next visit to Townsville. Kind regards,
11 Jan. 2021 by Peter Yared
Thank you for taking the time to write your complimentary review. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD
11 Jan. 2021 by Jake Taylor
Dear Leigh, Thank you for taking the time to provide us with feedback from your recent stay. It would appear from your rating that overall you feel there were areas that we could improve. We encourage feedback from our guests, whether good or bad, as it enables us to define the areas that have been a positive experience as well as giving us the important opportunity to address areas that are of particular concern. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Jake Business Development Executive - Queensland
8 Jan. 2021 by HGC Townsville
Hi Salman, Thanks for taking the time to leave a review - we are glad that you enjoyed your stay and hope to welcome you back soon.
19 Oct. 2020 by Jake Taylor
Dear Valued Guest, Thanks so much for taking the time to complete our survey. It would appear from your rating that overall you were happy with your stay. We encourage feedback from our guests, whether good or bad, as it enables us to define the areas that have been a positive experience as well as giving us the important opportunity to address areas that are of particular concern. We look forward to welcoming you back on your next visit to Townsville. Kind regards Jake Business Development Executive - Queensland
19 Oct. 2020 by Jake Taylor
Dear Liz, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Jake Taylor, Business Development Executive - QLD
20 Oct. 2020 by Jake Taylor
Dear Barb, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Jake Taylor, Business Development Executive - QLD
3 Sep. 2020 by HGC Townsville
Hi Michael, Thanks so much for your feedback! We are so happy to hear you enjoyed your stay and hope to welcome you back again soon. I will be sure to share your comments with our fabulous staff!
3 Sep. 2020 by HGC Townsville
Thank you for your review! We hope to see you again soon.
Hotel Grand Chancellor Townsville offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Hotel Grand Chancellor Townsville also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 4.5-star Townsville hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Offsite parking discounted rates available
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in January 2017.
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.
Sugar Shaker Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.