4.3 out of 5

"Stayed five nights in this lovely hotel. Reception staff were friendly. Cleanliness was a bit of a let down but all in all a fine restaurant, roof top ... " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

Hotel Grand Chancellor Townsville puts you in the heart of Townsville, within just a 10-minute stroll of Perc Tucker Regional Gallery and Maritime Museum of Townsville. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour fitness centre.

You can enjoy LCD TVs with digital channels, and all 200 rooms feature free WiFi, coffee/tea makers, and safes. Fridges and round-the-clock room service make in-room dining convenient. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Additionally, hairdryers, phones, and irons/ironing boards are available.

The restaurant, Sugar Shaker Restaurant, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Additionally, you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

With a stay at this 4.5-star Townsville hotel, you'll be 1.2 km (0.8 mi) from Magnetic Island Ferry Terminal.

Standard Twin

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$128 per night

Standard King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Grand Chancellor Townsville ratings based on 138 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Grand Chancellor Townsville

Everyone (125) Couples (5) Business (3) Family (5)
5 out of 5
The customer service in all parts of the Hotel were exceptional. Whether it be on the phone at 11pm, checking in at midnight, dining staff and management and room service. All employees were genuinely friendly and made you feel special. Michael the Manager at the Restaurant in particular was friendly, thoughful and engaging with all people staying. Thank you for a wonderful short stay.

Posted by on 24 Mar. 2019

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5 out of 5
Incredible service from reception and the restaurant

Posted by on 23 Mar. 2019

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5 out of 5
It is close to the cowboys leagues club. We stay here when we come up from Mackay for the football.

Posted by on 17 Mar. 2019

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Comment from Hotel Management

18 Mar. 2019 by Paul

Thank you for taking the time to write your review and for your continued loyalty. It was fantastic to read that on your last visit the team were still able to exceed your expectations. The proximity of our property to the Cowboys club is great for footy season. It was nice to see our team get their season off to a winning start also. We look forward to welcoming you back again the near future. Kind regards, Paul Gray, Hotel Manager

4 out of 5
A pleasant hotel - nicer looking (but dating) on the inside than the appearance of the building. Good buffet breakfast, and good amenities.

Posted by on 14 Mar. 2019

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Comment from Hotel Management

15 Mar. 2019 by Paul

Dear AT, I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, with it being nice to read you were happy with the hotel amenities on offer. The exterior of our property is definitely iconic, however as you say interior and exterior differ greatly. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

4 out of 5
It was in the centre of the CBD and walking distance good number of eateries. It is also a fairly good restaurant in its own right. Having to pay for parking is a bit of a nuisance but for a central location it is probably understandable.

Posted by on 13 Mar. 2019

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Comment from Hotel Management

15 Mar. 2019 by Paul

Thank you for taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, with our location being ideal to walk to a number of eateries. I do hope our parking arrangement wasn't too much of an inconvenience throughout your stay. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

5 out of 5
Had a beautiful renovated executive suite. Amazing double shower. Everything was clean and in order.

Posted by on 3 Mar. 2019

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Comment from Hotel Management

3 Mar. 2019 by Paul

Thank you for taking the time to write your very complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially that you had a comfortable stay in our refurbished Executive Suites, the double rainfall showers are definitely a nice feature. We look forward to welcoming you back soon. Kind regards, Paul Gray, Hotel Manager

4 out of 5
Was nice and clean and staff friendly. We had a good service and was no issues

Posted by on 3 Mar. 2019

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Comment from Hotel Management

3 Mar. 2019 by Paul

Thank you for sharing your feedback after your recent stay. It was pleasing to read you enjoyed your stay with us and nice to read you were happy with the service provided by our team. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

4 out of 5
The bed and pillows are comfortable. Hotel itself is getting old.

Posted by on 30 Jan. 2019

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Comment from Hotel Management

14 Feb. 2019 by Paul

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly that you had a comfortable nights rest. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

5 out of 5
Super friendly staff. Nice restaurant that offers quality food. I especially enjoyed the breakfast buffet.

Posted by on 31 Dec. 2018

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Comment from Hotel Management

2 Jan. 2019 by Paul

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

5 out of 5
Great friendly staff , aweome location in CBD and shops.

Posted by on 28 Dec. 2018

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Comment from Hotel Management

2 Jan. 2019 by Paul

Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and it was nice to read our central location was ideal for your visit. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager

About the Hotel Grand Chancellor Townsville

Location 334 Flinders Street, Townsville, QLD 4810

Property Features

Hotel Grand Chancellor Townsville offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Hotel Grand Chancellor Townsville also features a BBQ, complimentary newspapers in the lobby, and laundry facilities. Parking is available for a fee. This 4.5-star Townsville hotel is smoke free.

  • 200 guestrooms or units
  • 20 levels
  • Built in 1976
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Wedding services available
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Townsville, QLD (TSV) (6.7 km / 4.2 mi)
  • Train station: Townsville Station (1.5 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Grand Chancellor Townsville offers 200 forms of air-conditioned accommodation with a safe and coffee/tea makers. A pillow menu is available. LCD televisions come with digital channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in January 2017.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 9:30 AM and at the weekend from 6:30 AM to 10 AM.

Sugar Shaker Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Free WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Parking height restrictions apply
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 19 for adults and AUD 10 for children (approximately)
  • Self-parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Chancellor Townsville
  • Hotel Grand Chancellor
  • Townsville Holiday Inn
  • Holiday Inn Townsville Hotel Townsville
  • Townsville Holiday Inn
  • Holiday Inn Townsville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.