"Buffet breakfast was amazing, and the staff were excellent. They also had an option for secure parking that wasn't far away so all in all, it was a ve ... " More
LCD TVs with digital channels are featured in all 200 rooms, and you can enjoy free WiFi, safes, and hair dryers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Additionally, phones, irons/ironing boards, and desks are available.
The restaurant, Sugar Shaker Restaurant, is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Business travelers can take advantage of conference space and a business center. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.
With a stay at this 4.5-star Townsville hotel, you'll be 1.2 km (0.7 mi) from Magnetic Island Ferry Terminal.
11 May 2022 by Melita Borg, Guest Services Manager
Dear John, Thank you for choosing to stay with us during your visit to Townsville. We appreciate your feedback and look forward to welcoming you back again the near future. Kind regards,
14 May 2022 by Melita Borg, Guest Services Manager
Dear Penny, I appreciate you taking the time to share your feedback after your recent stay. I'm so pleased that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards,
12 Apr. 2022 by Melita Borg, Guest Services Manager
Dear Paula, Thank you for choosing to stay with us during your visit to Townsville. We appreciate your feedback and look forward to welcoming you back again the near future. Kind regards,
27 Mar. 2022 by Hotel Grand Chancellor
Dear Janelle, Thank you for choosing to stay with us during your visit to Townsville. We are dedicated to continually improving our service, so your feedback is greatly appreciated. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.
9 Mar. 2022 by Melita Borg, Guest Services Manager
Dear Ian, Thank you for choosing to stay with us during your visit to Townsville. We are dedicated to continually improving our service, so your feedback is greatly appreciated. I do hope that the aircon issues was reported at the time so that the maintenance was able to investigate and resolve matter. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards,
28 Feb. 2022 by Melita Borg, Guest Services Manager
Dear Scott, Thank you for choosing to stay with us during your visit to Townsville. We appreciate your feedback and look forward to welcoming you back again the near future. Kind regards,
21 Jan. 2022 by Hotel Grand Chancellor
Dear Bev, I appreciate you taking the time to share your feedback after your recent stay. I'm so pleased that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville.
14 Jan. 2022 by Melita Borg, Guest Services Manager
Dear Ashleigh, I appreciate you taking the time to share your feedback after your recent stay. I'm so pleased that you found our team friendly and helpful. We are dedicated to continually improving our service, so thank you. We look forward to welcoming you back on your next visit to Townsville. Kind regards,
7 Jan. 2022 by Hotel Grand Chancellor
Dear Xiaoxiao, Thank you for taking the time to write your very complimentary review. We appreciate your feedback and look forward to welcoming you back again the near future.
Hotel Grand Chancellor Townsville offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite business center. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Grand Chancellor Townsville. For a fee, parking is available. This 4.5-star Townsville hotel is smoke free.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi
Self parking (surcharge) , Offsite parking discounted rates available
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries. This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in January 2017.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.
Sugar Shaker Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.