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4.2 out of 5

"The veiw and Location. And the staff was very friendly " More

By a verified traveller on Thu 14 Jan 2021

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Hotel Description

Hotel Grand Chancellor Townsville puts you in the heart of Townsville, within just a 10-minute stroll of Perc Tucker Regional Gallery and Maritime Museum of Townsville. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour fitness center.

LCD TVs with digital channels are featured in all 200 rooms, and you can enjoy free WiFi, safes, and hair dryers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Additionally, phones, irons/ironing boards, and desks are available.

The restaurant, Sugar Shaker Restaurant, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Other amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

With a stay at this 4.5-star Townsville hotel, you'll be 1.2 km (0.7 mi) from Magnetic Island Ferry Terminal.

Standard Twin

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$108* Per night/room 19 Jan. - 20 Jan.

Standard King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Staycation - King Room inc Sparkling Wine, Antipasto Platter, Parking and a 12pm Late Check-out

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Grand Chancellor Townsville ratings based on 217 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Grand Chancellor Townsville

Everyone (166) Business (3) Couples (25) Family (18)
5 out of 5
The veiw and Location. And the staff was very friendly

Posted by , from Gold coast on 14 Jan. 2021

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Comment from Hotel Management

15 Jan. 2021 by Nicholas Nguyen, Hotel Duty Manager

Dear Peter, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you liked the view and the hotel's location and found our team friendly. We look forward to welcoming you back on your next visit to Townsville. Kind regards,

4 out of 5
Always dependable central and easy access Thanks.

Posted by on 11 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Peter Yared

Thank you for taking the time to write your complimentary review. We look forward to welcoming you back soon. Kind regards, Peter Yared, Area General Manager - QLD

3 out of 5

Posted by on 9 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Jake Taylor

Dear Leigh, Thank you for taking the time to provide us with feedback from your recent stay. It would appear from your rating that overall you feel there were areas that we could improve. We encourage feedback from our guests, whether good or bad, as it enables us to define the areas that have been a positive experience as well as giving us the important opportunity to address areas that are of particular concern. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Jake Business Development Executive - Queensland

3 out of 5

Posted by on 2 Jan. 2021

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Comment from Hotel Management

8 Jan. 2021 by HGC Townsville

Hi Salman, Thanks for taking the time to leave a review - we are glad that you enjoyed your stay and hope to welcome you back soon.

4 out of 5

Posted by on 14 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by Jake Taylor

Dear Valued Guest, Thanks so much for taking the time to complete our survey. It would appear from your rating that overall you were happy with your stay. We encourage feedback from our guests, whether good or bad, as it enables us to define the areas that have been a positive experience as well as giving us the important opportunity to address areas that are of particular concern. We look forward to welcoming you back on your next visit to Townsville. Kind regards Jake Business Development Executive - Queensland

5 out of 5
Simple and easy. Clean and convenient. Staff were lovely

Posted by , from QLD on 30 Sep. 2020

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Comment from Hotel Management

19 Oct. 2020 by Jake Taylor

Dear Liz, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Jake Taylor, Business Development Executive - QLD

5 out of 5
Very friendly and helpful staff,and handy to cowsboys club

Posted by , from Armstrong beach on 29 Sep. 2020

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Comment from Hotel Management

20 Oct. 2020 by Jake Taylor

Dear Barb, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Jake Taylor, Business Development Executive - QLD

1 out of 5
The room was very dark and had stains on the carpet and couch.

Posted by , from Port Douglas on 2 Sep. 2020

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5 out of 5
Great views from the hotel very good location staff very friendly

Posted by , from Sydney on 18 Aug. 2020

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Comment from Hotel Management

3 Sep. 2020 by HGC Townsville

Hi Michael, Thanks so much for your feedback! We are so happy to hear you enjoyed your stay and hope to welcome you back again soon. I will be sure to share your comments with our fabulous staff!

4 out of 5

Posted by on 16 Aug. 2020

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Comment from Hotel Management

3 Sep. 2020 by HGC Townsville

Thank you for your review! We hope to see you again soon.

About the Hotel Grand Chancellor Townsville

Location 334 Flinders Street, Townsville, QLD 4810

Property Features

Hotel Grand Chancellor Townsville offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Hotel Grand Chancellor Townsville also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 4.5-star Townsville hotel is smoke free.

  • 200 guestrooms or units
  • 20 levels
  • Built in 1976
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Townsville, QLD (TSV) (6.4 km / 4 mi)
  • Train station: Townsville Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in January 2017.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM.

Sugar Shaker Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 19 for adults and AUD 10 for children (approximately)
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Townsville
  • Grand Chancellor Townsville
  • Townsville Holiday Inn
  • Holiday Inn Townsville Hotel Townsville
  • Holiday Inn Townsville Hotel
  • Holiday Inn Townsville
  • Grand Chancellor Townsville
  • Hotel Grand Chancellor Townsville Hotel
  • Hotel Grand Chancellor Townsville Townsville
  • Hotel Grand Chancellor Townsville Hotel Townsville

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.