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4.3 out of 5

"Staff were friendly, and the room was huge, but in desperate need of an upgrade. More of a motel at resort prices. " More

By a verified traveller on Sat 29 Oct 2022

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Hotel Description

Ramada Resort by Wyndham Port Douglas places you steps from Great Barrier Reef and within a 10-minute stroll of Four Mile Beach Park. Highlights at this resort include a restaurant, an outdoor swimming pool, and free self parking.

A day of pampering can include massages, body wraps, and mani/pedis. The bistro, 3 Sixteen Bar and Bistro, is open for breakfast, lunch, and dinner. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym and pool loungers as well as access to yoga classes. Plus you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7 AM and 11:00 AM. There's also the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4-star Port Douglas resort include Four Mile Beach and within 30 minutes you'll find Wildlife Habitat.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ramada Resort by Wyndham Port Douglas ratings based on 335 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ramada Resort by Wyndham Port Douglas

Everyone (148) Couples (119) Family (68)
3 out of 5
Staff were friendly, and the room was huge, but in desperate need of an upgrade. More of a motel at resort prices.

Posted by on 29 Oct. 2022

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Comment from Hotel Management

29 Oct. 2022 by Ramada

Thanks!

5 out of 5
Loved the swim up bar and how friendly everyone was

Posted by on 22 Oct. 2022

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Comment from Hotel Management

28 Oct. 2022 by Ramada

Thanks!

4 out of 5
Gardens and boardwalks beautiful and well maintained. Buildings a little tired but rooms a good size and well equipped. Would have been nice to have balconies though, none seemed to. Staff were exceptional in all areas. Resort is close to Four Mile Beach and easy and quick to get to town via shuttle or car. Overall very good value.

Posted by on 20 Oct. 2022

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Comment from Hotel Management

28 Oct. 2022 by Ramada

Thanks

5 out of 5
Lovely place to stay, the staff were so friendly and helpful. The food was outstanding. We had everything we needed and more

Posted by on 21 Aug. 2022

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Comment from Hotel Management

31 Aug. 2022 by Kim

Thank you Jo! We will pass all your feedback onto our staff.

4 out of 5
Room didn’t have enough crockery,cutlery however the rest of the contents were very good.

Posted by on 19 Jul. 2022

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Comment from Hotel Management

4 Aug. 2022 by Ramada

Thanks for your feedback William

5 out of 5
Room was nice, plenty of room for two adults and two kids. Staff where helpful and friendly. Great spot.

Posted by on 14 Jul. 2022

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Comment from Hotel Management

15 Jul. 2022 by Ramada Reservations

We are glad you enjoyed your time with us!

4 out of 5

Posted by on 15 Jun. 2022

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5 out of 5
Another wonderful stay! Will be back!

Posted by on 12 May 2022

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Comment from Hotel Management

15 May 2022 by Ramada Reservations :)

Hi Fiona, thank you for your feedback. We are super glad you enjoyed your stay and look forward to seeing you again in the future. Have a wonderful night!

3 out of 5
The pool and facilities were good and had a nice rainforest vibe. The room however smelt of mould the entire stay despite having the aircon running (as recommended for our own health**). I understand it is a tropical area, however we weren’t comfortable in our room. We were targeted to join the “timeshare group” however because we did not attend we felt embarrassed to go and seek staff for anything I.e. new towels.

Posted by on 5 Apr. 2022

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Comment from Hotel Management

12 Apr. 2022 by Reservations

Thanks for your response, we are sorry to hear about your uncomfortable experience & will be sure to share this with management.

3 out of 5
Lovely and friendly service, however guest areas need updating and website does not reflect the very outdated condition of the rooms that are not refurbished.

Posted by on 14 Mar. 2022

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Comment from Hotel Management

20 Mar. 2022 by Ramada Reservations

Hi Kristy, thanks for your feedback. We will make note and look into improving on this. Have a nice day.

About the Ramada Resort by Wyndham Port Douglas

Location 316 Port Douglas Road, Port Douglas, QLD 4877

Property Features

Ramada Resort by Wyndham Port Douglas offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Ramada Resort by Wyndham Port Douglas. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Port Douglas resort.

  • 51 guestrooms or units
  • 3 levels
  • 4 buildings
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • Computer for guest use
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Ramada Resort by Wyndham Port Douglas offers 51 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11:00 AM.

3 Sixteen Bar and Bistro - This poolside bistro serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Ramada Resort by Wyndham Port Douglas offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • No cots (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free: Maximum age 4
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 7 and AUD 25 for adults, AUD 7 and AUD 25 for children (approximately)
  • Airport shuttle fee: AUD 45 per person (one-way)
  • Airport shuttle fee per child: AUD 22 (one-way), (from 2 to 12 years old)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Port Douglas Ramada Resort
  • Ramada Port Douglas
  • Ramada Resort Port Douglas
  • Mercure Port Douglas
  • Treetops Port Douglas
  • Port Douglas Mercure
  • Ramada Resort Port Douglas Hotel Port Douglas
  • Ramada Resort Wyndham Port Douglas
  • Ramada Wyndham Port Douglas
  • Mercure Port Douglas
  • Treetops Port Douglas
  • Port Douglas Mercure
  • Ramada By Wyndham Port Douglas
  • Ramada Resort by Wyndham Port Douglas Resort
  • Ramada Resort by Wyndham Port Douglas Port Douglas
  • Ramada Resort by Wyndham Port Douglas Resort Port Douglas

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.