4.4 out of 5

"Great stay at pavilions, close enough to walk to the beach and restaurants " More

By a verified traveller on Mon 13 Aug 2018

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Hotel Description

The Pavilions puts you in the heart of Port Douglas, steps from Macrossan Street and within a 10-minute stroll of Four Mile Beach. Highlights at this Art Deco property include an outdoor swimming pool, free self parking and a spa tub.

Each apartment features free WiFi, a balcony and a dining area. Nice touches to enhance your stay include a jetted tub and free toiletries. Cable TV, a DVD player and a fridge are also available.

This smoke-free apartment offers free WiFi in public areas, limo/town car service and barbecues. Added amenities include laundry facilities and tour/ticket assistance. There's also the convenience of an airport shuttle.

With a stay at this 4-star Port Douglas property, you'll be 21.9 km (13.6 mi) from Mossman Gorge.

Standard Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Apartment - High Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Refurbished Apartment - Lower Ground Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Apartment - Lower Ground Floor

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

The Pavilions ratings based on 127 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Pavilions

Everyone (64) Couples (57) Family (7)
5 out of 5
We like the convenience of staying in the middle of town, yet quiet unit.

Posted by on 23 Jun. 2019

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5 out of 5
Location and unit was very nice and size was very comfortable

Posted by on 12 May 2019

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4 out of 5

Posted by on 11 May 2019

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5 out of 5

Right in the middle of town

Pros: Right in middle of town, so close access to everything
Cons: Parking wasn’t great, super small area, but if there is space out the front you can park there.
Location: Great location, beach not far and great for shopping
Great stay at pavilions, close enough to walk to the beach and restaurants

Posted by on 13 Aug. 2018

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Comment from Hotel Management

15 Aug. 2018 by Alison

thank you for your review - we are very pleased you enjoyed your stay!

2 out of 5


Position was convenient. TV did not work in room and was an issue with hot water. No hot water pressure at peak times and took along time to feed to room when it wasn't at peak

Posted by on 11 Aug. 2018

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Comment from Hotel Management

14 Aug. 2018 by Alison

Thank you for your stay - you did contact us as re the tv and hot water - the hot water issue was rectified when you were advised which way the taps worked (normal way) re the TV we replaced the TV at 10pm at night upon your request - all good

5 out of 5

Great location

Close to everything. Bed could’ve been more comfortable. King size bed made with 2 king singles left my partner and I on opposite sides u able to cuddle with a wedge in the middle.

Posted by on 21 Jul. 2018

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Comment from Hotel Management

9 Aug. 2018 by Grant

Thanks for review.Please next time bring any problems to our attention so that we may possibly rectify.

5 out of 5

Ideal location

Very central and easy walking distance to everywhere. Great self contained accommodation. Beds weren’t the most comfortable but serviceable. Would stay here again.

Posted by , from Tasmania on 19 Jun. 2018

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Comment from Hotel Management

27 Jun. 2018 by Alison

Thank you!

2 out of 5
The unit we stayed at was a bit dated but that wasn't an issue because we'd stayed there before and were aware of it. The big issue we had was with the cleanliness of the unit. Dust on the bed head and on the doors that separate the bedroom from the lounge. Didn't notice much on the first night until we turned the fan on the second night. Disturbed sleep due to the dust and sneezing... Terrible experience. Informed the reception next morning at checkout only to be told that they will inform the housekeeping. No apologies offered. Definitely not staying there again.

Posted by , from Cairns on 9 May 2018

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5 out of 5

Great position close to the beach and pubs in town

Great spot to get away and close to everythin in Port Douglas.

Posted by , from Cairns, Queensland on 18 Feb. 2018

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4 out of 5

Great location in the centre of town.

Great location, lovely pool and outdoor area. Owners, and Bangers, extremely friendly and accommodating. Would recommend and will stay again. Thank you!

Posted by , from Victoria on 4 Nov. 2017

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Property Features

The Pavilions offers its guests an outdoor pool and a spa tub. WiFi is free in public spaces. An area shuttle within 8 km and a round-trip airport shuttle (available 24 hours) are available for a fee. Tour or ticket assistance, a BBQ, and laundry facilities are also featured at The Pavilions. Free self parking is available. This Art Deco Port Douglas apartment is smoke free.

  • 1 building
  • 20 guestrooms or units
  • 3 levels
  • Built in 2000
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (limited hours)
  • Car service
  • Tour and ticket information
  • BBQ grill(s)
  • No smoking on site


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Property shuttles: Airport shuttle and area shuttle within 8 km available for a surcharge
  • Parking: Free self parking

Room Amenities

The Pavilions offers 20 forms of air-conditioned accommodation with DVD players and coffee/tea makers. Rooms open to balconies. This accommodation offers separate dining areas. Televisions come with cable channels. Bathrooms include a combined bath/shower unit with a jetted bath, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan.

  • Private balcony
  • Dining room
  • Jetted tub
  • Cable channels
  • DVD player
  • Fridge
  • Coffee maker
  • Shower and tub combination
  • Hairdryer
  • Safe (surcharge)
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at 5 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 5 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Guests are advised that weekend front desk hours are until noon.

Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children 15 and younger are not allowed at this adults-only property. All guests older than 15 are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.


  • No pets allowed, but service animals are welcome


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Only service animals are allowed
  • No lifts
  • Parking height restrictions apply
  • Minimum guest age is 15
  • Caters to adults only


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 44 per person (one way)
  • Airport shuttle fee per child: AUD 17.50 (one way), (from 2 to 12 years old)
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • In-room safe fee: AUD 5.00 per night
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 35.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pavilions Apartment Port Douglas
  • Pavilions Port Douglas

You should know

  • The Pavilions offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • This is an adults-only property and guests under 15 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.