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4.8 out of 5

"Great position in a quiet location. " More

By a verified traveller on Tue 08 Jun 2021

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Hotel Description

Macrossan House places you in the center of Port Douglas, steps from Macrossan Street and within a short 5-minute stroll of Rex Smeal Park. Highlights at this property include an outdoor swimming pool, and in-room kitchenettes and free WiFi.

You can enjoy an LCD TV with satellite channels, and each apartment features a balcony, a living room, and a dining area. In-room dining is easy with a kitchenette that comes equipped with a refrigerator, a microwave, and a stovetop. A DVD player, a coffee/tea maker, and in-room massages are also available. Weekly housekeeping is available.

This smoke-free apartment building offers free WiFi in public areas, limo/town car service, and a terrace. Additionally, you'll find laundry facilities, barbecue grills, and a picnic area. There's also free self parking, along with the convenience of an area shuttle.

Places within a short walk of this 4-star Port Douglas property include St Mary's by the Sea Chapel and Sugar Wharf.

Apartmant, 1 Bedroom with Disability Access

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Macrossan House ratings based on 121 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Macrossan House

Everyone (56) Couples (52) Family (15)
5 out of 5
Great position in a quiet location.

Posted by on 8 Jun. 2021

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4 out of 5
was in the heart of Port Douglas

Posted by on 12 May 2021

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4 out of 5
The staff were very welcoming, very friendly and very helpful, we arrived there after hours because our flight were late, so they organised the car for us when we arrived there at 1:30am in the morning, Our apartment was very nice and clean, we love the atmosphere there, the unique thing about this place is we felt like home for us, because we’re from the Island, it feel like home for us, very tropical and scenery is Amazing, thank you for an Amazing experience, is one of those beautiful experience we will always remember and we will definitely go back for many holidays with our children 😇❤️🌸🌺

Posted by on 23 Jan. 2021

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Comment from Hotel Management

2 Feb. 2021 by Jo and Gary

Love to have you back any time. Glad you enjoyed your stay.

5 out of 5
Convenient location close to everything in the heart of port Douglas.. modern apartment, Very clean , airy, good outlook, aircon, pool close.. very comfortable and pleasure to stay there, owners very friendly and helpful

Posted by on 9 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by Gary

Thanks for the review. Hope to see you again soon.

5 out of 5
Loved the spaciousness of the apartment, the air conditioning, swimming pool, bbq, and balcony.

Posted by on 8 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by Gary

Glad you enjoyed your stay at Macrossan House

5 out of 5

Posted by on 1 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by Gary

Glad you enjoyed your stay at Macrossan House

5 out of 5
Very central location comfortable unit staff very friendly everything up to high standards kitchen facilities a little cramped.

Posted by on 31 Dec. 2019

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Comment from Hotel Management

2 Jan. 2020 by Gary

Thanks for staying at Macrossan House. Hopefully we will see you again

5 out of 5
We had a great stay. Central to all shops and all Hotels. Even thought there were many people staying at the facility it was extremely quiet. Just loved this holiday

Posted by on 10 Nov. 2019

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Comment from Hotel Management

10 Nov. 2019 by Trev & Pip

Thank you for posting such a positive review, we're so pleased you enjoyed your holiday with us.

4 out of 5
great apartment tucked away from the main road, quiet, clean and private

Posted by on 13 Sep. 2019

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Comment from Hotel Management

13 Sep. 2019 by Trev & Pip

Thank you fora great review, we're so pleased you had such a lovely holiday with us.

5 out of 5
The central location of Macrossan House makes it really easy to move around town and being almost next door to Coles, means you can shop daily if you wish. The apartment was clean, well presented and quiet despite its central location. We particularly liked the comfortable chairs and couch which is not always the case in such places.

Posted by on 31 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Trev & Pip

Thank you so much for posting such a lovely positive review, we're so pleased you enjoyed your holiday with us.

Property Features

As a guest of Macrossan House, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. A shuttle from the airport to the hotel (available 24 hours) and an area shuttle are available for a fee. Macrossan House also features barbecue grills, a picnic area, and laundry facilities. Self parking is free. This 4-star Port Douglas apartment is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 3 levels
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (67.1 km / 41.7 mi)
  • Property shuttles: Airport pick-up, area shuttle, and casino shuttle
  • Parking: Free self parking

Room Amenities

Macrossan House offers 16 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and safes. Rooms open to balconies. Accommodations offer separate living rooms. Accommodations at this 4-star apartment have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. This Port Douglas apartment provides complimentary wireless Internet access. 40-inch LCD televisions come with satellite channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered weekly and in-room massages can be requested.

  • In-room kitchenette
  • Private balcony
  • Dining room
  • Living room
  • HD television
  • Satellite channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 6 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8 AM - 6 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children 7 and younger are not allowed at this property. All guests older than 7 are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cribs (infant beds) are available for AUD 50.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available.

  • No lifts
  • Parking height restrictions apply
  • Debit cards
  • UnionPay
  • Events/parties not allowed
  • Staffed front desk
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 46 per person
  • Airport shuttle fee per child: AUD 23.00 (one way), (from 3 to 14 years old)
  • Crib (infant bed) fee: AUD 50.0 per stay
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Macrossan House Holiday
  • Macrossan House Holiday Apartments
  • Macrossan House Holiday Apartments Port Douglas
  • Macrossan House Holiday Port Douglas
  • Macrossan House Apartment Port Douglas
  • Macrossan House Apartment
  • Macrossan House Port Douglas
  • Macrossan House
  • Macrossan House Apartment
  • Macrossan House Port Douglas
  • Macrossan House Apartment Port Douglas

You should know

  • Macrossan House offers transfers from the cruise terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Children 7 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.