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4.4 out of 5

"Pool area aside which was pretty decent although the sets were in a terrible state. This property is in desperate need of a good paint job and overall ... " More

By a verified traveller on Sat 05 Nov 2022

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Hotel Description

A luxury stay in Port Douglas awaits you at Oaks Port Douglas Resort. Within a 30-minute stroll, you'll find Four Mile Beach and Wildlife Habitat. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

A pampering day can include deep-tissue massages and prenatal massages along with body scrubs, facials, and mani/pedis. The restaurant, Oak & Vine, serves international cuisine and is open for breakfast and dinner. The Bar is the hotel's own bar, serving drinks along with dinner. Business amenities include a 24-hour business center and conference space. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Full breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Port Douglas hotel, you'll be 3.2 km (2 mi) from Flagstaff Hill and 3.3 km (2 mi) from Crystalbrook Superyacht Marina.

Hotel Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$124* Per night/room 1 Dec. - 2 Dec.

1 Bedroom Pool View, No Housekeeping

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Room Garden View, No Housekeeping

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Room, Pool View, No Housekeeping

Bed Count 1 King Bed Maximum Occupancy 2 Max

1 Bedroom Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

1 Bedroom Garden View, No Housekeeping

Bed Count 1 King Bed Maximum Occupancy 3 Max

Oaks Port Douglas Resort ratings based on 661 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Port Douglas Resort

Everyone (249) Couples (330) Family (69)
3 out of 5
Pool area aside which was pretty decent although the sets were in a terrible state. This property is in desperate need of a good paint job and overall renovations. My unit had a bad ant problem. The cleaners hadn’t bothered to remove the sand off the couch when I arrived and the bed was terribly soft.

Posted by on 5 Nov. 2022

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3 out of 5
Facilities are good but onsite food options are pretty poor as staff don’t seem to care, details are hard to find and beer/wine lists are awful. Also if verpriced on all front

Posted by on 23 Oct. 2022

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4 out of 5
👍

Posted by on 3 Oct. 2022

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Comment from Hotel Management

16 Oct. 2022 by Ashley, Assistant Manager

Hi Gregory, Thank you for your kind review, please feel more than welcome to visit again. Kind regards,

4 out of 5
The pools and garden settings

Posted by on 21 Sep. 2022

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Comment from Hotel Management

16 Oct. 2022 by Ashley, Assistant Manager

Hi Barbara, Thank you for letting us know you enjoyed our beautiful resort pool and gardens. Thanks again for staying with us, we hope to see you again sometime. Kind regards,

5 out of 5
Very good

Posted by on 8 Sep. 2022

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Comment from Hotel Management

18 Sep. 2022 by Jim - Front Office Supervisor

Hi Torkel, Thank you for taking the time to leave us a review. We are glad to hear you enjoyed your stay and hope to welcome you back in the future.Kind regards.

2 out of 5
Apartment was great although furnishing let it down specifically the lounge sitting area . In need of replacement Now.

Posted by on 17 Aug. 2022

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Comment from Hotel Management

18 Sep. 2022 by Jim - Front Office Supervisor

Hi Maurice, Thank you for taking the time to leave us a review. I have passed your feedback onto our housekeeping management team. Thank you again and I hope we can welcome you back in the future.Kind regards.

4 out of 5
A lovely place. Quiet, tranquil and tropical but pillows lacked substance. Shower screen needs attention around metal and generally needs painting and new curtains. Getting a bit tired and dated.

Posted by on 31 Jul. 2022

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Comment from Hotel Management

18 Sep. 2022 by Jim - Front Office Supervisor

Hi Helen, Thank you for taking the time to leave us a review. We sure do have a wonderful tropical location, thank you for your comments regarding the room. I have passed your feedback onto our Maintenance and Housekeeping teams. We hope to welcome you back in the near future.Kind regards.

5 out of 5
The staff r all so friendly n help ful in every way possible

Posted by on 26 Jul. 2022

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Comment from Hotel Management

18 Sep. 2022 by Jim - Front Office Supervisor

Hi Vera, Wonderful to hear you've had a great stay with us. We sure do have an amazing team and we hope to welcome you back again soon.Kind regards.

4 out of 5
It was a comfortable, safe place to stay

Posted by on 30 Jun. 2022

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Comment from Hotel Management

3 Jul. 2022 by Ashley, Front Office Manager

Hi Alison, Thank you for staying with us and leaving us your feedback. Kind regards,

2 out of 5
The Property was run down and in poor condition. Dirty, moldy bin in our bathroom. Staff were disinterested and borderline rude (except for one guy who was working the kitchen at breakfast who told us this was his first week on the job). Overall a very ordinary experience. We would never return.

Posted by on 29 Jun. 2022

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Comment from Hotel Management

3 Jul. 2022 by Ashley, Front Office Manager

Hi Ross, I regret to hear you didn't have a better experience with us. It is a concern you found our staff were disinterested and rude, this is not the usual case for our team and I will be sure to discuss this. I have also passed your comments on to our housekeeping manager to address. Thanks again for your feedback and we would like the opportunity to make for a much better stay should you change your mind and return in future. We hope your time in Port Douglas was otherwise enjoyable. Kind regards,

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from December 24 to January 4:

  • Bar/Lounge

Property Features

Oaks Port Douglas Resort offers its guests a full-service spa and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the luxury Oaks Port Douglas Resort. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Port Douglas hotel.

  • 147 guestrooms or units
  • 2 levels
  • 7 buildings
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Newspapers for purchase
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Sofa bed

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle, area shuttle, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Oaks Port Douglas Resort offers 147 accommodations with iPod docking stations and safes. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Port Douglas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • Pull-out sofa bed
  • IPod dock
  • LCD television
  • Cable channels
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.

Oak & Vine - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

The Bar - This bar serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Spa Services

  • Facial treatments
  • Manicures and pedicures
  • Body scrubs
  • Massages
  • Deep tissue massage
  • Prenatal massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Oaks Port Douglas Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 49 per night.

Pet Policy

  • Pets and service animals are not allowed at Oaks Port Douglas Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. <

  • No lifts
  • Children stay free
  • Service animals not allowed
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Children stay free: Maximum age 0
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 28 per person (approximately)
  • Airport shuttle fee: AUD 41 per person (one-way)
  • Rollaway bed fee: AUD 49 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Port Douglas QT
  • QT Hotel Port Douglas
  • Oaks Resort Port Douglas
  • Oaks Resort
  • QT Port Douglas Hotel
  • Oaks Port Douglas
  • Oaks Resort Port Douglas
  • Oaks Port Douglas Resort Hotel
  • Oaks Port Douglas Resort Port Douglas
  • Oaks Port Douglas Resort Hotel Port Douglas

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.