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Luxury Apartments at Temple Resort and Spa Port Douglas

4.5 star property

Photo gallery for Luxury Apartments at Temple Resort and Spa Port Douglas

Outdoor pool, pool umbrellas, pool loungers
Daily buffet breakfast for a fee
Premium bedding, down duvets, pillow-top beds, blackout curtains
Front of property – evening/night
Premium bedding, down duvets, pillow-top beds, blackout curtains

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View map
22 Mitre Street, Port Douglas, QLD, 4877
  • Place, Four Mile Beach
    ‪8 min walk‬
  • Place, Four Mile Beach Park
    ‪8 min walk‬
  • Place, Wildlife Habitat
    ‪3 min drive‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪55 min drive‬

Room options

View all photos for Luxury Penthouse Apartment, 3 Bedrooms, Pool View

Luxury Penthouse Apartment, 3 Bedrooms, Pool View | Living area

Luxury Penthouse Apartment, 3 Bedrooms, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 309 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 King Beds
  • Free Wi-Fi

View all photos for Luxury Penthouse Apartment, 2 Bedrooms, Pool View

50-inch TV with satellite channels

Luxury Penthouse Apartment, 2 Bedrooms, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 252 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Luxury Swimout Apartment, 2 Bedrooms, Poolside

Luxury Swimout Apartment, 2 Bedrooms, Poolside | View from room

Luxury Swimout Apartment, 2 Bedrooms, Poolside

  • 136 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Deluxe Swimout Apartment, 2 Bedrooms, Poolside

Premium bedding, down duvets, pillow-top beds, blackout curtains

Deluxe Swimout Apartment, 2 Bedrooms, Poolside

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 136 sq m
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Luxury Swimout Apartment, 3 Bedrooms, Poolside

Outdoor pool, pool umbrellas, pool loungers

Luxury Swimout Apartment, 3 Bedrooms, Poolside

10.0 out of 10
Exceptional
(1 review)
  • 204 sq m
  • Sleeps 7
  • 3 King Beds
  • Free Wi-Fi

View all photos for Deluxe Swimout Apartment, 3 Bedrooms, Poolside

50-inch TV with satellite channels

Deluxe Swimout Apartment, 3 Bedrooms, Poolside

  • 202 sq m
  • Sleeps 7
  • 3 King Beds
  • Free Wi-Fi

View all photos for Luxury Villa, 3 Bedrooms, Garden View

Premium bedding, down duvets, pillow-top beds, blackout curtains

Luxury Villa, 3 Bedrooms, Garden View

  • Garden view
  • 378 sq m
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

View all photos for Deluxe Studio Suite, 1 King Bed, Jetted Tub, Pool View

Premium bedding, down duvets, pillow-top beds, blackout curtains

Deluxe Studio Suite, 1 King Bed, Jetted Tub, Pool View

8.0 out of 10
Very good
(1 review)
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Villa, 3 Bedrooms, Private Pool

Premium bedding, down duvets, pillow-top beds, blackout curtains

Deluxe Villa, 3 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 378 sq m
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

View all photos for Deluxe Penthouse, 2 Bedrooms, Terrace, Pool View

Premium bedding, down duvets, pillow-top beds, blackout curtains

Deluxe Penthouse, 2 Bedrooms, Terrace, Pool View

  • 190 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Luxury Swimout Apartment, 2 Bedrooms, Lagoonside

Luxury Swimout Apartment, 2 Bedrooms, Lagoonside

Luxury Swimout Apartment, 2 Bedrooms, Lagoonside

10.0 out of 10
Exceptional
(3 reviews)
  • 136 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

View all photos for Luxury Studio Suite, 1 King Bed, Balcony, Lagoon View

Luxury Studio Suite, 1 King Bed, Balcony, Lagoon View

Luxury Studio Suite, 1 King Bed, Balcony, Lagoon View

  • Lagoon view
  • 62 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Penthouse, 2 Bedrooms, Terrace, Lagoon View

Deluxe Penthouse, 2 Bedrooms, Terrace, Lagoon View | Balcony

Deluxe Penthouse, 2 Bedrooms, Terrace, Lagoon View

10.0 out of 10
Exceptional
(2 reviews)
  • Lagoon view
  • 190 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free Wi-Fi

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About the area

Port Douglas

A luxury stay in Port Douglas awaits you at Luxury Apartments at Temple Resort and Spa Port Douglas. Within steps you'll find Vie Spa Port Douglas and Four Mile Beach within a 10-minute stroll. Highlights at this beach hotel include 2 restaurants, 2 poolside bars and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Aluco Restaurant, serves local cuisine and is open for breakfast, brunch, lunch and dinner. With 2 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the nearby private beach and enjoy the on-site outdoor swimming pool, gym and Hot tub. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free bus station shuttle. .Near this 4.5-property class Port Douglas hotel, you'll find Macrossan Street.

What's nearby

  • Vie Spa Port Douglas - 2 min walk - 0.2 km
  • Four Mile Beach - 8 min walk - 0.7 km
  • Four Mile Beach Park - 8 min walk - 0.7 km
  • Wildlife Habitat - 3 min drive - 1.4 km
  • Macrossan Street - 7 min drive - 6.7 km

Getting around

  • Cairns, QLD (CNS-Cairns Intl.) - 53 min drive

Restaurants

  • ‪Lobby Café - ‬6 min drive
  • ‪Whileaway - ‬7 min drive
  • ‪Daintree Lounge - ‬6 min drive
  • ‪Aluco - ‬4 min walk
  • ‪Harrisons by Spencer Patrick - ‬6 min drive

About this property

Luxury Apartments at Temple Resort and Spa Port Douglas

Feel the sun on your face and the sand in your toes on the private white sand beach, located just 30 metres away. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Luxury Apartments at Temple Resort and Spa Port Douglas such as an outdoor pool and a children's pool.

There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a health club, a hot tub and a garden. Self parking is free.

This 4.5-star Port Douglas hotel is smoke free.

  • 1 building
  • 138 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • 2 coffee shops
  • Built in 2008
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Lift
  • No smoking on site
Luxury Apartments at Temple Resort and Spa Port Douglas offers 138 accommodations, which are accessible via exterior corridors and feature espresso makers and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. Televisions come with premium satellite channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan.

Guests can pamper themselves with a trip to the on-site spa, which has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Similar properties

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Sheraton Grand Mirage Resort, Port Douglas
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  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.4 out of 5, Excellent, 1,003 reviews
The price is AU$509
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 11:00 PM at scheduled times and on request
  • Area shuttle (surcharge) up to 50 metres
  • Free bus station shuttle
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 39 for adults and AUD 19 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Aluco Restaurant
  • Pool Bar

Things to do

  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Outdoors

  • Barbecue grill
  • Beach towels
  • Direct access to a private beach
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Dryer
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 1.8 per cent for credit card payments
There is no front desk at this property
Guests will receive lockbox information
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Lockbox, private entrance

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20.0 per day.
  • Cots (infant beds) are available for AUD 10.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 39 for adults and from AUD 19 for children
  • Airport shuttle fee: AUD 41 per person (one-way)
  • Airport shuttle fee per child: AUD 21 (one-way), (from 2 to 12 years old)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 20.0 per day
  • Credit card charges are subject to a surcharge of 1.8 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Sea Temple Port Douglas Luxury Apartments Apartment
Sea Temple Port Douglas Luxury Apartments
Sea Temple Douglas s
Apartments At Temple Douglas
Sea Temple Port Douglas Luxury Apartments
Luxury Apartments at Sea Temple Port Douglas Resort
Luxury Apartments at Temple Resort and Spa Port Douglas Hotel

Frequently asked questions

What is the cancellation policy at Luxury Apartments at Temple Resort and Spa Port Douglas?

Luxury Apartments at Temple Resort and Spa Port Douglas offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Luxury Apartments at Temple Resort and Spa Port Douglas?

Yep, Luxury Apartments at Temple Resort and Spa Port Douglas has a free self car park.

Are there any beaches close to Luxury Apartments at Temple Resort and Spa Port Douglas?

Yep, Luxury Apartments at Temple Resort and Spa Port Douglas is a short 9-minute walk from Four Mile Beach. Fun beach activities include snorkelling and scuba diving.

Is there a spa on site at Luxury Apartments at Temple Resort and Spa Port Douglas?

Yep, there is an onsite spa at Luxury Apartments at Temple Resort and Spa Port Douglas. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Luxury Apartments at Temple Resort and Spa Port Douglas have a pool?

Luxury Apartments at Temple Resort and Spa Port Douglas has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Luxury Apartments at Temple Resort and Spa Port Douglas?

Luxury Apartments at Temple Resort and Spa Port Douglas features 2 poolside bars, a full-service spa and a health club. All guestrooms come with pillowtop beds, premium bedding and espresso makers.

What makes Luxury Apartments at Temple Resort and Spa Port Douglas a romantic place to stay?

1 hot tub and poolside dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Luxury Apartments at Temple Resort and Spa Port Douglas.

Is Luxury Apartments at Temple Resort and Spa Port Douglas family-friendly?

You bet! With amenities such as a children's pool, children's meals and babysitting services, it's no surprise that Luxury Apartments at Temple Resort and Spa Port Douglas is a hit with families.

Does Luxury Apartments at Temple Resort and Spa Port Douglas serve breakfast?

You bet, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Luxury Apartments at Temple Resort and Spa Port Douglas?

No, but there's an airport shuttle that runs from 6:00 AM - 11:00 PM on request for a fee.

Is there a bar or restaurant at Luxury Apartments at Temple Resort and Spa Port Douglas?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves local cuisine.

What time are check-in & check-out at Luxury Apartments at Temple Resort and Spa Port Douglas?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Luxury Apartments at Temple Resort and Spa Port Douglas Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 65 out of 99 reviews
Rating 8 - Good. 23 out of 99 reviews
Rating 6 - Okay. 7 out of 99 reviews
Rating 4 - Poor. 3 out of 99 reviews
Rating 2 - Terrible. 1 out of 99 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding place and resort.
Stayed 9 nights in Nov 2024
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Closeness to beautiful beach and peace and quiet of the resort was amazing.
Stayed 6 nights in Jun 2024
Verified

10/10 Excellent

Marita

Liked: Staff & service, amenities, property conditions & facilities
The pool is amazing, very friendly staff
Stayed 7 nights in Jul 2022
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the Sea Temple resort in Port Douglas with our family. It was a wonderful place to unwind and relax by the pool and loved the pool right outside our apartment.
Stayed 8 nights in Nov 2024
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that our apartment comfortably fitted 6 adults and the pool was amazing. Also loved the beach access.
Stayed 6 nights in Feb 2023
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
We had a brilliant time and a lot of our satisfaction was due to the total professionalism of Juanita! Top property recommended without reservation!!
Stayed 6 nights in Feb 2024
Verified

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous

We loved the resort The pool was fabulous Restaurant was good Room was awesome
Stayed 8 nights in Mar 2024
Verified

8/10 Good

Michelle

Liked: Cleanliness
Stayed in apartment 228 for 7 nights. The room was spacious and plenty of room for a family of 4. A little aged and could do with some updates. Pool was great, only 1 resturant on site with limited menu. Overall a good stay.
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities
The location of this apartment was excellent and the access it gave to the sea temple facilities was great. The kids loved the pool and we loved access to the pool bar and the exercise facilities. The apartment was well stocked but is certainly starting to wear in key areas due to its age. The access to the owners was excellent and they were very prompt in replying. Cannot fault the attention to our stay.
Stayed 6 nights in Oct 2024
Verified

8/10 Good

Jasmine

Disliked: Cleanliness, staff & service
There was unfortunately a lot of rubbish in the garden areas. Our apartment was in a nice location but at times noisy as it was close to the pool. Staff mostly appeared disinterested. Pool was nice.
Stayed 7 nights in Nov 2024
Verified

8/10 Good

Josh

Liked: Amenities
The resort itself is great, especially the pool was outstanding for the kids. Highly recommended the swim out pool apartments. Negative when booking through private holiday makers and not the hotel itself things can become complicated. No room service, no dine in option, couldn’t even get take away food from the restaurant so forced to eat dine in. 1 roll of toilet paper and no house keeping. Would only go back with booking direct to the hotel and not private holiday stays.
Stayed 6 nights in Jan 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay in the swimout apartment. Perfect spot, kids had a ball. The pool is fantastic. The welcome email from the owners was thorough and comprehensive, even gave great suggestions as to what to see and do as well as restaurant recommendations. This is definitely on our list to come back too. Only very minor issue was the sliding doors were very heavy to use onto the outdoor area but the humidity contributed to this as they stuck with the heat and moisture. Thanks
Stayed 5 nights in Mar 2024
Verified

4/10 Poor

Brad

Disliked: Staff & service, property conditions & facilities
Beware : this is not the Pullman!!! This is privately managed, you can’t complain to the hotel if there’s an issue. Massively noisy family above us, can’t complain, then told after they owned that property, just shows how little they respect other guests if they act like that!
Stayed 5 nights in Jul 2024
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is great and the swim out room we stayed in was fantastic. The only issue I had with the place was that they do not heat the pool in Winter. I realise the weather is warm but it’s not hot so the pool water doesn’t warm up on its own. I thought that with a huge pool like that they would want people to swim in it however my kids only went in once.
Stayed 6 nights in Jun 2023
Verified

6/10 Okay

Rhonda

Disliked: Cleanliness, property conditions & facilities
The room floors were very dirty on arrival (didn't seem to have been vacuumed and washed). On the third day of our stay small children put a lot of garden material (mulch and dirt) into the pool in front of our room and this was never cleaned. We were without internet for most of our stay. The whole complex is looking very tired and there is a lot of mould in the pool surrounds. On the whole unfortunately I feel that the property was overpriced.
Stayed 7 nights in Sep 2024
Verified

4/10 Poor

Constantina

Disliked: Property conditions & facilities
The best part of this accommodation was the swimming pool. We booked the penthouse apartment and upon checking in were told that the room was being managed privately. We had no designated car space so had to drive around looking for a visitors carpark. The TV in the main bedroom was not working nor the wifi or the dryer. Could not work out how to operate the fan on the balcony as there were 2 switches that turned it on and off (no instructions about this). Whilst we were there the battery on the main door needed to be replaced. And finally the drain the in bath was not draining so when having a shower the water in the bath was increasing. We were not happy at all with this accommodation and would not be coming again. We should not have to raise issues with the room with the price of the accommodation that we paid and then be inconvenienced with maintenance staff to come and fix these issues whilst we were there.
Stayed 5 nights in Dec 2024
Verified

6/10 Okay

Paul

Disliked: Cleanliness, amenities
Owner was not contactable for many hours after my partner received an electrical shock from the toaster and blew out the circuit breaker. No test tags were on any electrical appliance except for the rangehood that was tested on 2017. Some 4 hours later she called and advised the breakers were outside the unit in a communal cupboard. Said we had spent over $200 on food, that much had to be thrown out from no power and had thawed. Floor was very dirty as there was no mop for cleaning i was a towel and was discusted in the level of dirt found. Couches need steam cleaning as does the chairs around the table and outdoor setting. Pity there is no photo uploads of showing you what to expect as i asked for the owners details as she never even questioned how my partner was after getting shocked....
Stayed 10 nights in Feb 2024
Verified

2/10 Terrible

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked through wotif and when I arrived at the resort they knew nothing about my booking!!! They didn’t know who wotif was let alone have our booking. We had no where to go as we had no car and limited funds. I tried to cancel the booking and it said I was unable to due to it being after 6:00 pm - ( it was still 5:30 pm in brissy at this time). I argued the point and they said I’d have to pay a $300 cancellation fee. I explained to her that the resort doesn’t even have our booking so why am I getting hit with a $300 fee? Told me this was their policy. I argued the point and she said she would escalate my case and would hear back within 72 hrs. In meantime we still had no where to stay. We had to pay $600 to stay 2 nights with this resort until we could figure out what to do. I check my emails in the morning and I see there is an email at 12:30am telling me how to get into the facility (which was the sea temple) to enjoy my stay. What was I supposed to do from 2:00 pm the day before when I needed it!!! I receive another email after 72 hrs from Wotif telling me that they are sorry but they cannot waiver the $300 fee. I called my bank and deactivated my account so no monies could be taken out. I am NEVER ever going to book through Wotif again….NEVER!!! So if someon is reading this take note of what happened to us.
Stayed 7 nights in Feb 2023
Verified

6/10 Okay

Geoffrey Michael

This property is suited to families with children, it is not a tranquil getaway for younger or older couples. It is a bit tired, very noisy, and has quite limited food and drink options, the food quality is hit and miss. The breakfast service is way overpriced for a rather tired looking buffet, and for $38 expresso coffees are not included.
Stayed 8 nights in Jun 2022
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort. The pool is sensational and staff are really friendly. Rooms are great, well appointed. We had the swimout room it was perfect.
Stayed 5 nights in May 2022
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Communication and instructions from the owner were great and very responsive. The resort was under staffed so facilities such as room service and the restaurant were unavailable but we were not given any notification of this prior to our arrival and this did impact some of the ease we had anticipated for our stay.
Stayed 7 nights in Jan 2022
Verified

10/10 Excellent

Jamie

Liked: Staff & service, amenities, property conditions & facilities
Nice modern property. Excellent location within the resort.
Stayed 5 nights in Jan 2022
Verified

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay with all the facilities included so we could just relax. Very spacious flat so that everyone can feel they have their own space. Good for our family of 5. The Pullman facilities are there if you need them. Great location but you do need a car. Beautiful outlook so close to the beach and feels like the full tropical experience. We would stay there again
Stayed 7 nights in Dec 2021
Verified

8/10 Good

George

Liked: Staff & service
We had a lovely stay at this apartment. The apartment was equipped with everything needed. However, floors weren’t clean upon arrival, range-hood was not cleaned and there were a few things that weren’t working like the clothes dryer and main bedroom door to balcony could not lock. It’s a beautiful apartment regardless but may need more maintenance. Will be back again soon
Stayed 5 nights in Dec 2021
Verified

10/10 Excellent

Peta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the walk out swim lagoon. Private swim spaces. Spacious rooms for families.
Stayed 7 nights in Nov 2021