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4.3 out of 5

"This was the perfect weekend getaway the pool is easily one of the best I’ve been to. The staff were lovely and accommodating and made our stay very p ... " More

By a verified traveller on Fri 31 Jan 2020

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Hotel Description

A luxury stay in Port Douglas awaits you at Pool Port Douglas. Within a 20-minute stroll, you'll find Four Mile Beach and Wildlife Habitat. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is individually decorated and features an LCD TV with cable channels, along with free WiFi, a balcony or patio, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A DVD player, a separate tub and shower, and a coffee/tea maker are also available. Weekly housekeeping is available.

This smoke-free apartment building offers free WiFi in public areas, a terrace, and a garden. Other amenities include laundry facilities, barbecue grills, and a picnic area. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Port Douglas property, you'll be 4.1 km (2.6 mi) from Crystalbrook Superyacht Marina and 4.5 km (2.8 mi) from Sugar Wharf.

3 Bedroom Plunge Pool

Bed Count 3 King Beds Maximum Occupancy 7 Max

3 Bedroom Swim-up Pool View

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

2 Bedroom Sunset Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

2 Bedroom Swim-up Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

2 Bedroom Swim-up Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

2 Bedroom Sunset Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Pool Port Douglas ratings based on 140 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pool Port Douglas

Everyone (41) Couples (31) Family (66)
5 out of 5
This was the perfect weekend getaway the pool is easily one of the best I’ve been to. The staff were lovely and accommodating and made our stay very pleasent. I honestly can’t wait to go back.

Posted by on 31 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by Donna

Thank you for your lovely comments, Im pleased Pool met all your expectations, I look forward to welcoming you back for you next weekend getaway.

5 out of 5
This is an exceptional property. It’s immaculate, spacious, well appointed to everything and fully equipped for total relaxation. The management went out of their way to ensure we had the best holiday and we will definitely return. Thank you to Donna and Peter for making our trip to Port Douglas everything we hoped it would be.

Posted by on 3 Jan. 2020

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Comment from Hotel Management

5 Jan. 2020 by Donna

Thank you for such an amazing review on our property, Im pleased to read you had a relaxing holiday and Pool exceeded all your expectations of what a holiday should be. Peter and myself are very passionate about creating the best holiday for all our guests, we look forward to welcoming back to pool for your next holiday.

4 out of 5
So much space in the two bed apartment, comes with everything you need.

Posted by on 28 Dec. 2019

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Comment from Hotel Management

31 Dec. 2019 by Donna

Thank you for your lovely review, I hope to see you again in the near future.

5 out of 5

Posted by on 22 Nov. 2019

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Comment from Hotel Management

27 Nov. 2019 by Donna

Thank you for your great 5 out of 5 score on our property!! I hope to welcome you back to Pool in the near future

5 out of 5
Amazing stay! Apartment exactly as described, with excellent lap pool at our back door and a fabulous view of the golf course! Highly recommend!

Posted by on 8 Nov. 2019

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Comment from Hotel Management

13 Nov. 2019 by Justin

Thank you for your review, we appreciate the feed back. Hope to see you on your next visit to the Far North

4 out of 5
The setting of the property where one could totally relax. The lovely long pools so close to where parents could supervise their children made it such a fun filled holiday for all. It was a place where one would be happy to bring their families back year after year

Posted by on 12 Oct. 2019

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Comment from Hotel Management

12 Oct. 2019 by Donna

Thank you for your lovely review. I hope you and your family return to Pool for your next holiday.

5 out of 5
We really enjoyed the private plunge pool, large open appartment and surrounding garden. Very relaxing place. Highly recommend staying here. Definitely be back

Posted by on 27 Aug. 2019

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Comment from Hotel Management

28 Aug. 2019 by Donna

Thank you for your wonderful comments, so much appreciated,we are extremely proud of our complex and all staff put in a 100% effort. I am looking forward to your returning in the near future to enjoy some time at Pool.

4 out of 5
The pool was amazing, access was so easy. Not a fan of the stairs in the three bedroom apartment but my bad for not double checking..

Posted by on 1 Jul. 2019

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Comment from Hotel Management

2 Jul. 2019 by Donna

Thank you for your review, Im pleased to read you enjoyed our beautiful pool.

5 out of 5
We recently stayed 3 nights in a 3 bedroom apartment. It was very modern, clean, quiet and spacious with really comfortable beds. The swim up pool was amazing. Much bigger than it appeared in the photos. The kids loved it. We can't fault the property. One suggestion would be to have more than 2 sun lounges on the patio. There are lots of them around the pool but 3 more at the apartment would have been just perfect. Thank you for a lovely stay.

Posted by on 6 May 2019

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Comment from Hotel Management

8 May 2019 by Justin

Thank you for the review and we are glad you enjoyed your stay.We will look into adding more sun lounges to the 3 bedroom apartments. Hope to see you again soon

5 out of 5

Posted by on 20 Apr. 2019

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Comment from Hotel Management

21 Apr. 2019 by Donna

Thank you for your 5 out of 5!!! we are very pleased you enjoyed your stay.

Property Features

As a guest of Pool Port Douglas, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. An area shuttle within 5 km and an airport shuttle (available 24 hours) are available for a fee. The luxury Pool Port Douglas also features barbecue grills, a garden, and a picnic area. Free self parking is available. This 4.5-star Port Douglas apartment is smoke free.

  • 54 guestrooms or units
  • 2 levels
  • 5 buildings
  • Built in 2007
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (63 km / 39.1 mi)
  • Property shuttles: Airport shuttle, area shuttle within 5 km, and shopping center shuttle available for a surcharge
  • Parking: Free self parking

Room Amenities

Pool Port Douglas offers 54 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. This Port Douglas apartment provides complimentary wireless Internet access. 80-cm LCD televisions come with cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Separate bedroom
  • Living room
  • LCD television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Spa Services

  • Body treatments

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:30 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 8:30 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35.00 per night.
  • Cribs (infant beds) are available for AUD 10 per night.

Pet Policy

  • Pets and service animals are not allowed at Pool Port Douglas

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in is available.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Parking height restrictions apply
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 40 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (from 2 to 11 years old)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pool Apartment Port Douglas
  • Pool Port Douglas
  • Port Douglas Pool
  • Pool Hotel Port Douglas
  • Pool Resort Port Douglas Hotel Port Douglas
  • Pool Port Douglas Apartment
  • Pool Port Douglas Apartment
  • Pool Port Douglas Port Douglas
  • Pool Port Douglas Apartment Port Douglas

You should know

  • Pool Port Douglas offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the apartment before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.