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4.3 out of 5

"The pool was the best. There was nothing I didn't like " More

By a verified traveller on Thu 01 Jun 2023

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Hotel Description

A luxury stay in Port Douglas awaits you at Pool Port Douglas. Within a 20-minute stroll, you'll find Four Mile Beach and Wildlife Habitat. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washing machines.

Each apartment is individually decorated and features an LCD TV with cable channels, along with free WiFi, a balcony or patio, and a sitting area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A DVD player, a separate tub and shower, and a coffee/tea maker are also available. Weekly housekeeping is available.

This smoke-free aparthotel offers free WiFi in public areas, a terrace, and a garden. Other amenities include laundry facilities, a picnic area, and tour/ticket assistance. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Port Douglas aparthotel, you'll be 4.3 km (2.7 mi) from Crystalbrook Superyacht Marina and 4.3 km (2.7 mi) from Flagstaff Hill.

3 Bedroom Plunge Pool

Bed Count 2 Queen Beds Maximum Occupancy 7 Max

3 Bedroom Swim-up Pool View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

2 Bedroom Swim-up Pool View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

2 Bedroom Sunset Pool View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

3 Bedroom Sunset Pool View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Pool Port Douglas ratings based on 149 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pool Port Douglas

Everyone (42) Couples (33) Family (69)
5 out of 5
The pool was the best. There was nothing I didn't like

Posted by on 1 Jun. 2023

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Comment from Hotel Management

2 Jun. 2023 by Heather

HI Prue,Thank you for a wonderful review. We are lucky to have an amazing pool and so glad you enjoyed it. We look forward to seeing you again.Kind RegardsPool Resort Team

5 out of 5

Posted by on 31 May 2023

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Comment from Hotel Management

1 Jun. 2023 by Heather

Hi George,We are so glad you enjoyed your stay. We look forward to seeing you again.Kind RegardsPool Resort Team.

4 out of 5
This property was relaxing. Well maintained a friendly well presented resort with amazing customer service. Ali recommend a short getaway or a long stay

Posted by on 6 Jan. 2023

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Comment from Hotel Management

7 Jan. 2023 by Heather

Hi Greg,We are glad you enjoyed your getaway and found our property relaxing and friendly. We look forward to seeing you again.

5 out of 5
From start to finish our experience was exceptional. The staff were lovely and the accommodation and amenities were perfect. The perfect stay! Thank you 😊

Posted by on 17 Nov. 2022

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Comment from Hotel Management

18 Nov. 2022 by The Pool Resort Team

It was an absolute pleasure having you stay with us!Our team really appreciates your feedback.We are thrilled you enjoyed your Port Douglas getaway and we hope to see you back very soon!Kind regardsThe Pool Resort Team

5 out of 5
Very good facilities and as the name suggests a great pool complex.

Posted by on 24 Oct. 2022

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Comment from Hotel Management

25 Oct. 2022 by The Pool Resort Team

Hi Shane,Thanks so much for staying with us and we are so happy you enjoyed your Port Douglas holiday!Kind regards,The Pool Resort Team

4 out of 5
Nice outlook and because we had bad weather and strong winds it was full protected.

Posted by on 3 Sep. 2022

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Comment from Hotel Management

14 Sep. 2022 by The Pool Resort Team

Hi Glenn,Thanks so much for staying with us!That's one thing we can't control is the weather, saying this, it's never cold in the tropics!We hope you enjoyed your Port Douglas holiday.Kind regards,The Pool Resort Team

5 out of 5
Pool access with great privacy. Shuttle service is perfect. Will definitely stay here again :)

Posted by on 30 Jul. 2022

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Comment from Hotel Management

17 Aug. 2022 by The Pool Resort Team

Hi Karen, Thanks so much for staying with us! The local shuttle bus service is a very easy system to get around town. We hope to see you back soon! Kind regards, The Pool Resort Team

4 out of 5
Great place to stay close to Port Douglas.

Posted by on 25 Jun. 2022

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Comment from Hotel Management

26 Jun. 2022 by Pool Resort Port Douglas

Hi Agnes, Thanks so much for staying with us! And thanks for your feedback. Kind regards, The Pool Resort Team

5 out of 5
Very clean, convenient property in a great location. The pool is amazing. We could not get the kids out of it. Receptionist was great and very helpful.

Posted by on 13 Jun. 2022

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Comment from Hotel Management

22 Jun. 2022 by The Pool Resort Team

Hi Luke, Thanks so much for your lovely feedback! We are so thrilled you enjoyed your Port Douglas holiday with us. We hope to see you back soon. Kind regards, The Pool Resort Team

4 out of 5
Very well appointed room. Clean and tidy. Beautiful large pool, could do with a few areas of shade.

Posted by on 8 Nov. 2021

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Comment from Hotel Management

29 Dec. 2021 by Donna

Thank you for your review, I'm pleased you had a great stay.

Property Features

As a guest of Pool Port Douglas, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. An area shuttle within 5 km and an airport shuttle (available on request) are available for a fee. The luxury Pool Port Douglas also features a garden, a picnic area, and laundry facilities. Free self parking is available. This 4.5-star Port Douglas aparthotel is smoke free.

  • 54 guestrooms or units
  • 2 levels
  • 5 buildings
  • Built in 2007
  • Beach lounge chairs
  • Umbrellas for the beach
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle, area shuttle within 5 km, and shopping center shuttle available for a surcharge
  • Parking: Free self parking

Room Amenities

Pool Port Douglas offers 54 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and coffee/tea makers. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 80-cm LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer
  • Private balcony or patio
  • Separate bedroom
  • Sitting area
  • LCD television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Spa Services

  • Body treatments

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8:30 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

Pool Port Douglas offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 8:30 AM - 5:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and Eurocard. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-in is available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No lifts
  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Children stay free - maximum age 3
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 50 per person (one-way)
  • Airport shuttle fee per child: AUD 35 (one-way), (from 2 to 11 years old)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 35.0 per night
  • High chair fee: AUD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pool Apartment Port Douglas
  • Pool Port Douglas
  • Port Douglas Pool
  • Pool Hotel Port Douglas
  • Pool Resort Port Douglas Hotel Port Douglas
  • Pool Port Douglas Apartment
  • Pool Port Douglas Aparthotel
  • Pool Port Douglas Port Douglas
  • Pool Port Douglas Aparthotel Port Douglas

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.