4.3 out of 5

"Very relaxing stay with amazing pool convenience at you back door. Reception staff friendly. " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

A luxury stay in Port Douglas awaits you at Pool Port Douglas. Within a 20-minute stroll, you'll find Four Mile Beach and Wildlife Habitat. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, a balcony or patio and a living room. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. A DVD player, a separate tub and shower and a coffee/tea maker are also available. Weekly housekeeping is available.

This smoke-free apartment offers free WiFi in public areas, a garden and barbecues. Added amenities include laundry facilities, tour/ticket assistance and luggage storage. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Port Douglas property, you'll be 4.1 km (2.6 mi) from Crystalbrook Superyacht Marina and 4.5 km (2.8 mi) from Sugar Wharf.

3 Bedroom Plunge Pool

Bed Count 3 King Beds Maximum Occupancy 7 Max

3 Bedroom Swim-up Pool View

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

2 Bedroom Sunset Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

2 Bedroom Swim-up Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

2 Bedroom Swim-up Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

2 Bedroom Sunset Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Pool Port Douglas ratings based on 133 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pool Port Douglas

Everyone (40) Couples (30) Family (64)
4 out of 5
The pool was amazing, access was so easy. Not a fan of the stairs in the three bedroom apartment but my bad for not double checking..

Posted by on 1 Jul. 2019

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Comment from Hotel Management

2 Jul. 2019 by Donna

Thank you for your review, Im pleased to read you enjoyed our beautiful pool.

5 out of 5
We recently stayed 3 nights in a 3 bedroom apartment. It was very modern, clean, quiet and spacious with really comfortable beds. The swim up pool was amazing. Much bigger than it appeared in the photos. The kids loved it. We can't fault the property. One suggestion would be to have more than 2 sun lounges on the patio. There are lots of them around the pool but 3 more at the apartment would have been just perfect. Thank you for a lovely stay.

Posted by on 6 May 2019

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Comment from Hotel Management

8 May 2019 by Justin

Thank you for the review and we are glad you enjoyed your stay.We will look into adding more sun lounges to the 3 bedroom apartments. Hope to see you again soon

5 out of 5

Posted by on 20 Apr. 2019

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Comment from Hotel Management

21 Apr. 2019 by Donna

Thank you for your 5 out of 5!!! we are very pleased you enjoyed your stay.

4 out of 5
Access to the pool was great and had relaxed atmosphere.

Posted by on 8 Jan. 2019

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Comment from Hotel Management

18 Jan. 2019 by Donna

Thank you for your lovely comments, I pleased you found it relaxing and hope to welcome you again in the future.

5 out of 5
Fantastic pool, apartment was quite small. 2 of the gas hobs didn't work, overall great place to stay

Posted by on 21 Dec. 2018

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Comment from Hotel Management

26 Dec. 2018 by Donna

Your 5 out of 5 review was fantastic to hear, we has since had the small issues fixed, hope you visit the tropics again.

5 out of 5
The accommodation was clean and modern with multiple fans and aircon throughout. It was quite with friendly staff and the pool was wonderful.

Posted by on 4 Sep. 2018

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Comment from Hotel Management

19 Sep. 2018 by Donna

Thank you for your lovely comments about your stay with us at Pool, Pool is large and refreshing at this time of the year. We hope you choose to come back to Pool for your next holiday.

4 out of 5
Very relaxing stay with amazing pool convenience at you back door. Reception staff friendly.

Posted by on 3 Sep. 2018

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Comment from Hotel Management

19 Sep. 2018 by Donna

Thanks for an amazing review of Pool, swim outs are convenient and relaxing just to be able to swim at your leisure. Hope to see you again in the future at Pool.

3 out of 5
The rooms was nice and clean and facilities was good and easy to use but I find master room was big too small and bit claustrophobic. The second room was bigger and spacious. The main issue that I had was with steps on our entry which wasn’t noticeable and this resulted and each member of my family tripping nd twisting our ankles on separate occasions! It’s quite ridiculous that the step has been built with the same concrete colour of the floor with no warning colours. Overal, very clean accommodation and I would recommend it to friends.

Posted by on 31 Aug. 2018

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Comment from Hotel Management

19 Sep. 2018 by Donna

Thank you for your comments, Pleased you enjoyed your stay with us, I have noted your tripping issues and will attend to the matter. Thank you for your recommendation, hope you visit again in the future

4 out of 5

Great pool, spacious apartment.

Pros: 5 min drive from Port Douglas town. Beach is a 10 min walk through the resort opposite. Spatious apartment. Comfortable. Pool is fantastic. The manager was welcoming upon check in. Quiet when we stayed in May. Beautiful grounds. Cons: As with many self catering accommodations, the cleanliness of the kitchen utensils, glasswear, cups, plates etc., is sometimes dependent on whether the previous guests cleaned it properly. We had to clean these items before we could use them. I understand you're running a business, but maybe provide enough dishwasher powder for the entire stay, and perhaps people would be more likely to clean these items properly before they leave. Blinds in the bedroom did not provide full black out so the outside light shone through all night. Otherwise it was great and the cons are only minor. Would be happy to return.

Posted by on 26 May 2018

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Comment from Hotel Management

5 Jul. 2018 by Donna

Thank you for your comments, pleased to hear you enjoyed your stay.I have noted your comments about dishes and will follow up on them. We would loved to welcome you back for your next holiday in Paradise.

3 out of 5

Pools are nice

Pros: Pillows!
Cons: Access to the pool
Location: Lovely cafe near by cho cho...
Pools are nice but too far away from the centre and beach. The property has the bear minimum but you pay for extra. The bedding and pillows were fantastic!

Posted by on 16 May 2018

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Comment from Hotel Management

5 Jul. 2018 by Donna

Thank you for your review, We hope you choose to stay with again in the future.

Property Features

As a guest of Pool Port Douglas, you'll find an outdoor pool, tour or ticket assistance, and a BBQ. WiFi is free in public spaces. An area shuttle within 5 km and a round-trip airport shuttle (available on request) are available for a fee. The luxury Pool Port Douglas also features a garden, laundry facilities, and a safe deposit box at the front desk. Self parking is free. This 4.5-star Port Douglas apartment is smoke free.

  • 54 guestrooms or units
  • 2 levels
  • 5 buildings
  • Built in 2007
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (63 km / 39.1 mi)
  • Property shuttles: Airport shuttle, area shuttle within 5 km, and shopping centre shuttle available for a surcharge
  • Parking: Free self parking

Room Amenities

Pool Port Douglas offers 54 forms of air-conditioned accommodation which are accessible via exterior corridors, and features washers/dryers and DVD players. Rooms open to balconies or patios. This accommodation offers separate living rooms. Accommodation at this 4.5-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. 80-cm LCD televisions come with cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Separate bedroom
  • Living room
  • LCD television
  • Cable channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Housekeeping (weekly)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Spa Services

  • Body treatments

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time ends at 5 PM
  • Check-in time starts at 2 PM

Special check-in instructions:

If you are planning to arrive after 5 PM, please contact the property in advance using the information on the booking confirmation.

Airport shuttle service is available upon request during limited hours. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport shuttle service is offered on request during limited hours. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35.00 per night.
  • Cribs (infant beds) are available for AUD 10 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No lifts
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 40 per person (one way)
  • Airport shuttle fee per child: AUD 15 (from 2 to 11 years old)
  • Late check-out fee: AUD 50 (subject to availability)
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pool Apartment Port Douglas
  • Pool Port Douglas
  • Port Douglas Pool
  • Pool Hotel Port Douglas
  • Pool Resort Port Douglas Hotel Port Douglas
  • Pool Port Douglas Apartment

You should know

  • Pool Port Douglas offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the apartment before arrival using the contact information on the booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.